Probably a good app for the US market but the barcode scanner doesn't recognise alot of British packages and it's calorie/nutrition figures don't match up. It's hard to create a dish that will be por... See more
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I have to update my review three days ago. Finally, when I fight through support by AI and join human operator, all go well. Refund money was fast and smooth. Only I have to give only 4 stars because... See more
Company replied
Was set up for auto payment and never advised/reminded until charged. Asked for refund and advised no. Simple as that. I am healthier already not being aggravated. Not in the US either so wait 24... See more
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Results were not read correctly by uploaded pathology PDF the value signs greater than and less than were not interpreted and if I had not double checked the pathology it was displaying some pretty... See more
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Company details
Written by the company
Ornament simplifies tracking your and your family’s health. Get advice on checkups, health insights, results, and more! If you’re experiencing any issues with your subscription or the app, please contact us at support@ornament.health before leaving a review. We’ll get back to you as quickly as possible and do our best to resolve the issue.
Contact info
Schindellegistrasse 3, 8808 , Pfäffikon SZ, Switzerland
- support@ornament.health
- ornament.health
Your Personalized Health Coach
3.4
Average
446 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Edit: Very good Customer service
Edit: Ornament did reach out and offered a full refund which I thank them for. Therefore I have given them three stars for customer service. The issues with the app are still there but Ornament says they are working on making it more user friendly. They clarified the use of private information from their POV but due to my background in healthcare I remain sceptical about having third parties access our most private information and I caution anyone to be very careful and read the fine print before handing over access to such information to a third party.
4 November 2025
Unprompted review
Reply from Ornament
Dear Allison LeBlanc,
Thank you for your review. My name is Victor, and I’m a Senior Support Specialist at Ornament. I’ve already reached out to you by email to discuss your feedback, and we’ve also shared your comments with our product team.
First of all, I want to sincerely apologize for the inconvenience you experienced while trying to cancel your subscription. Our team is currently working on adding a convenient “Unsubscribe” button to make this process easier in the future.
If you subscribed via Apple Pay, you can cancel your subscription through your App Store account settings. If your payment was made via PayPal, Stripe, or a debit/credit card, you can cancel your subscription by contacting us at support@ornament.health or directly through the Ornament app.
As far as I can see, our team has already canceled your subscription following your recent request.
Regarding your lab results — users can choose whether or not to store their analyses in the app. We display result trends and highlight any possible deviations if they are detected.
We fully understand how important it is to keep your personal information confidential. Please rest assured that Ornament does not share or sell user data to third parties. All information is securely protected, and our specialists who assist with test processing sign strict non-disclosure agreements. Additionally, when uploading your analyses, you can choose to hide personal details if that makes you feel more comfortable. The security and privacy of your data are our top priorities.
Our team has issued a full refund, which should appear in your account within 5–10 business days, although in some cases it may arrive sooner. We recommend checking the account from which the payment was originally made.
We hope this clarifies the situation and that we were able to assist you with your refund.
Stay healthy,
The Ornament Team
I got my refund in am immediate respond…
I got my refund in am immediate respond by Ornament. A true reflection of high integrity company. Thank you
3 November 2025
Unprompted review
Reply from Ornament
Dear Tzach Shindler,
We truly appreciate your feedback and are very glad to hear that your issue was resolved quickly. Your satisfaction means a lot to us, and it’s great to know that our team’s efforts reflect our commitment to integrity and customer care.
Stay healthy,
The Ornament Team
The food tracker is good
The food tracker is good, but it needs improvement it doesn’t scan/recognize all dishes correctly.
29 October 2025
Unprompted review
Reply from Ornament
Dear Marina S,
Thank you for your feedback! We’re glad to hear that you like our food tracker and truly appreciate your honest input. You’re absolutely right — the recognition accuracy for certain dishes still needs improvement. Our team is actively working on expanding and refining the food database to make scanning more precise and convenient.
Stay healthy,
The Ornament Team
Feedback and suggestions for improvement
The app is great in terms of concept and purpose, but its implementation still needs improvement.
1. Performance
The app often lags and freezes. Sometimes I need to press the same button several times (2–5 times) before it responds, and occasionally I even have to restart the app. Please optimize the performance — stability and responsiveness are critical for health-related software.
2. Design
The latest design update is quite good, but it could be more modern and polished — similar to the clean, user-friendly style of Apple Health, Flo, or MindHealth.
3. Profile and data management
The profile settings are too limited. Please add:
• automatic age calculation based on date of birth (so it doesn’t need to be updated manually every year),
• login via Apple ID and social networks,
• phone number linking,
• stronger privacy and security options.
4. Biomarkers
The app lacks many biomarkers for various analyses (especially blood, urine, saliva, and semen). Please expand the biomarker list in line with international laboratory standards — this would make Ornament far more useful and evidence-based.
5. Additional suggestion — Vaccination tracking
I’ve studied the market and found that almost no apps provide proper vaccination tracking (except maybe VaccineGo). Adding this feature would be a major competitive advantage and a valuable addition to the health tracking ecosystem.
In summary, I truly appreciate the concept and your new features for nutrition tracking and weight management — they’re promising. However, I’d recommend focusing first on improving the app’s stability, performance, and core biomarker database before expanding further.
If the app reaches that level, I’ll gladly change my rating to 5 stars.
For now — 2 stars for the idea and potential.
Thank you for your work and attention!
25 October 2025
Unprompted review
Reply from Ornament
Dear Vadim,
Thank you so much for your detailed feedback and thoughtful ideas. It’s really important for us to understand what we can improve to make Ornament more convenient and useful for you. Your suggestions have already been shared with our development team.
We truly hope that in the future you’ll rate us 5 stars — and we’ll do our best to make that happen!
Stay healthy,
The Ornament Team
It really helps me keep track of my…
It really helps me keep track of my health. However, this doesn’t replace the need to see a doctor but you easily monitor your progress right in the app
16 October 2025
Unprompted review
Reply from Ornament
Dear Ann,
Thank you for the positive review!! We’re really glad to hear that Ornament helps you keep track of your health and monitor your progress easily. You’re absolutely right — our app is designed to support and complement professional medical advice, not replace it.
Stay healthy,
The Ornament Team
Fraudsters
Waste of time and money and then when you cancel they restart charges months down the line in the hopes you won’t notice!
Despite ornament health getting in touch after this review and promising no more payments and deletion of my account another payment has been taken. If not refunded I will be taking this matter up with the police.
Avoid this company at all costs.
18 October 2025
Unprompted review
Reply from Ornament
Hello! Thank you for your feedback, and I’m sorry for the inconvenience caused. My name is Victor, and I’m part of the Ornament Support Team. I’ll be happy to look into what happened.
Please provide the email address linked to your Ornament account via the Trustpilot form, or contact me directly at victor.danilin@ornament.health
. This will help me identify your account, check any charges, and review your subscription.
Once we receive your email address, we’ll be able to assist you promptly.
Stay healthy,
The Ornament Team
This is a scam
This is a scam. They will keep charging you even after you repeatedly email them to stop.
EDIT: After posting this, I did get in touch with Victor and he has assured me my account is suspended and I will not be charged again. I was offered three free months of service, but I am choosing not to use it.
16 October 2025
Unprompted review
Reply from Ornament
Hi Penny,
Thank you for your feedback! We really want to understand the situation and help you as quickly as possible.
My name is Victor, and I’m a Senior Support Specialist at Ornament. Please send me the email address linked to your Ornament account via the Trustpilot form, or contact me directly at victor.danilin@ornament.health
I’ll help you cancel your subscription and, if possible, arrange a refund. I’ll be waiting for your message or email via Trustpilot.
UPDATE 21/10/2025
Hello! On the same day you left your review, we immediately contacted you by email — thank you so much for reaching out to us! We processed your refund on the same day, October 17, 2025, and also canceled your subscription. The refund usually takes 5–10 days to appear on your account, although it can sometimes be faster. We recommend checking your bank account periodically. We hope you’ll update your review once the funds appear in your account and reconsider your rating. Thank you again for getting in touch — we were happy to assist you promptly!
Stay healthy,
The Ornament Team
I find the app not very user friendly…
I find the app not very user friendly and the syncing between apps is not accurate. You have to fill out the same info everytime you are looking into each thing it’s tedious and annoying and then doesn’t provide easy to follow steps to meet any goals. The system seems glitchy, wouldn’t let me adjust time time setting on fasting.
14 October 2025
Unprompted review
Reply from Ornament
Hello Barbara,
Thank you very much for your feedback! My name is Victor, and I work with the Ornament Support Team. We appreciate you taking the time to share your thoughts.
We’d like to learn more about what you mentioned — in particular, the issue with the synchronization between apps being inaccurate, and the fact that the system seems glitchy and wouldn’t let you adjust the fasting time settings.
To help us investigate the problem, please send us your email address through the Trustpilot form or contact me directly at victor.danilin@ornament.health
We’ll look into this issue, and I’ll also make sure to share your feedback with our product team.
UPDATE 19/10/2025
Hello! It’s been 4 days since you left your review, but we haven’t yet received your email address. Unfortunately, we’re unable to identify you as a user of our app at this time.
If you still need assistance, we’re happy to look into the issue and help resolve it.
Stay healthy,
The Ornament Team
Results were not read correctly from PDFs
Results were not read correctly by uploaded pathology PDF the value signs greater than and less than were not interpreted and if I had not double checked the pathology it was displaying some pretty awful results and comparative statistics. Also makes me question the references they include i.e based on health data from similar age group (are they reading it correctly?) is the reference group really a accurate indiction.
No where to flag in the app there was a missed data value etc
15 October 2025
Unprompted review
Reply from Ornament
Dear Lisa Bushnell,
Thank you for taking the time to share your feedback. My name is Viktor, and I’m part of the Ornament Support Team.
We’re very sorry to hear about the issue you experienced with the incorrect reading of pathology results from PDF files — especially with the “greater than” and “less than” signs not being interpreted correctly. That definitely shouldn’t happen, and we understand how concerning it must have been to see inaccurate results and statistics.
To help us investigate this in detail, could you please share your email address through the Trustpilot contact form, or write to me directly at victor.danilin@ornament.health ?
This will allow us to review your specific case and forward your report to our product team for analysis.
UPDATE 19/10/2025
Hello! It’s been 4 days since you left your review, but we haven’t yet received your email address. Unfortunately, we’re unable to identify you as a user of our app at this time.
If you still need assistance, we’re happy to look into the issue and help resolve it.
Stay healthy,
The Ornament Team
Simple and convenient
I requested a refund, and it was processed within 24 hours.
5 October 2025
Unprompted review
Reply from Ornament
Hello! Thank you for your feedback! We’re glad to hear that your refund request was handled quickly. We always strive to provide fast and friendly support — your satisfaction means a lot to us!
Best regards,
The Ornament Team
Best regards,
The Ornament Team
Customer service
I signed up to Ornament, absolutely fantastic site if your big into your body & health & what you eat etc. I had an issue that I needed sorted contacted customer services and from start to finish they were impeccable can’t fault them and my problem was sorted straight away.
11 October 2025
Unprompted review
Reply from Ornament
Dear Maggie Young,
We’re thrilled to hear that you’re enjoying Ornament and that our support team was able to help you quickly. Your feedback means a lot to us — we’ll keep doing our best to make your experience even better!
Stay healthy,
The Ornament Team
The latest update added new features to…
The latest update added new features to the app, with more focus on weight loss now. Overall, I’m happy with the app its great combination of a health tracker and a weight loss program 🧘♀️
26 September 2025
Unprompted review
Reply from Ornament
Dear Eliza,
We’re glad you’re enjoying the new features and that the app is helping you reach your weight loss goals. We’ll keep improving it to make your wellness journey even easier and more effective!
Stay healthy,
The Ornament Team
They are Nice
8 October 2025
Unprompted review
Reply from Ornament
Hello! Thank you so much for your positive review!
Stay healthy,
The Ornament Team
Reply from Ornament
Hello! Thank you for the positive review!
Stay healthy,
The Ornament Team
Very helpful in solving any questions
Very helpful in solving any questions, issues.
1 October 2025
Unprompted review
Reply from Ornament
Hello! Thank you so much for your positive review! We’re glad to hear Ornament has been helpful for you. Your feedback inspires us to keep improving and adding new features to make the app even more useful.
Stay healthy,
The Ornament Team
Reply from Ornament
Dear Emma Morton
Thank you so much for your positive review! We truly appreciate your feedback.
Stay healthy,
The Ornament Team
Not helpful
Not easily navigated
Can't find information
You have to pay for the app then you charge for anything you do
I just dont think its financially right for me.
23 September 2025
Unprompted review
Reply from Ornament
Hello! Thank you for your feedback. We’re very sorry that you had such an experience. My name is Victor, and I am a senior support specialist at Ornament. Please write to me at victor.danilin@ornament.health — I’ll be glad to help you navigate the app and share useful tips. If something went wrong, we’re also ready to stop your subscription and issue a refund.
Looking forward to your message!
Update 19/10/2025
Hello! It’s been 19 days since you left your review, but we haven’t yet received your email address. Unfortunately, we’re unable to identify you as a user of our app at this time.
If you still need assistance, we’re happy to look into the issue and help resolve it.
Stay healthy,
The Ornament Team
Continually charging for cancelled membership
Charged me for another moth after I cancelled my subscription. Contacted them with no reply. Charged a second month after I’d cancelled. Contacted them again and no reply. I’ve now had three charges in one day come out of my account from them. Total scam. Stay away.
26 September 2025
Unprompted review
Reply from Ornament
Dear Samantha Anne,
Thank you for your feedback, and we sincerely apologize for the inconvenience! My name is Victor, and I’m part of the support team. I’d be happy to look into this issue for you!
Please send the email address linked to your Ornament account to victor.danilin@ornament.health or via the Trustpilot form. This will help me locate your account in our system, check everything, and get back to you with a solution.
Stay healthy,
The Ornament Team
Amazing support experience
I had trouble with my weight for ages and the app service seems really huge. I really like the fact you do have to register some hormonals tests and blood tests because most other app always focus on the sport aspect of weight loss without looking at the cause. Eventually I had money issue and couldn't pursue the payements so the support handle me a refund within minutes ! The support is really trustful and competent. Please if you have any medical issue with your weight like anorexia or smthg, go to professionnals first. But this app can be a great back up and tool with your cure
23 September 2025
Unprompted review
Reply from Ornament
Hi! Thank you so much for sharing your experience! 💚
We’re happy to hear that our approach — focusing on health data like hormonal and blood tests — made a difference for you. It’s also great to know our support team could assist you quickly with the refund.
And we couldn’t agree more: professional medical help is essential for conditions like anorexia or other serious health concerns. We’re glad our app could serve as a helpful companion on your journey 🙌
Stay healthy,
The Ornament Team
I received my refund as the app was not…
I received my refund as the app was not useful for me
22 September 2025
Unprompted review
Reply from Ornament
Hi! Thank you for sharing your feedback!
We’re sorry to hear the app wasn’t as helpful for you as we hoped, but we’re glad we could process your refund quickly. Your experience matters to us if you’d like to share what didn’t work for you, we’d love to use that feedback to improve.
Stay healthy,
The Ornament Team
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