They charged me an unauthorised auto-renewal for 4 weeks, which I never approved. Now, when I request a refund and cancellation, they are not even providing the right guidance. First, they charged... See more
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Review summary
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Edit: Ornament did reach out and offered a full refund which I thank them for. Therefore I have given them three stars for customer service. The issues with the app are still there but Ornament says... See more
Company replied
It is very complicated to put new exames, many times it goes wrong and responses are different than it should be. i was trusting the analysis 100% but found out not really accurate
Company replied
I have to update my review three days ago. Finally, when I fight through support by AI and join human operator, all go well. Refund money was fast and smooth. Only I have to give only 4 stars because... See more
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Company details
Written by the company
Ornament simplifies tracking your and your family’s health. Get advice on checkups, health insights, results, and more! If you’re experiencing any issues with your subscription or the app, please contact us at support@ornament.health before leaving a review. We’ll get back to you as quickly as possible and do our best to resolve the issue.
Contact info
Schindellegistrasse 3, 8808 , Pfäffikon SZ, Switzerland
- support@ornament.health
- ornament.health
Your Personalized Health Coach
3.4
Average
448 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I received my refund as the app was not…
I received my refund as the app was not useful for me
22 September 2025
Unprompted review
Reply from Ornament
Hi! Thank you for sharing your feedback!
We’re sorry to hear the app wasn’t as helpful for you as we hoped, but we’re glad we could process your refund quickly. Your experience matters to us if you’d like to share what didn’t work for you, we’d love to use that feedback to improve.
Stay healthy,
The Ornament Team
Payment out of my account
Payment out of my account
A payment has just come out of my account stating I had a subscription which was to start today- 14th of December
I managed to contact customer services as I had not authorised the payment.
A full refund is being issued and customer services have been truly fantastic and have acted fast on this.
Thank you!
Emma
21 September 2025
Unprompted review
Reply from Ornament
Hello! Thank you so much for sharing your experience! We’re happy to hear that our team resolved the issue quickly and arranged a full refund. Your feedback motivates us to keep providing fast and helpful support to all our users.
Stay healthy,
The Ornament Team
Reply from Ornament
Hello! Thank you for your kind words! We’re happy to know you trust our app — it means a lot to us. We’ll keep working to make Ornament even better for you!
Stay healthy,
The Ornament Team
Ornament Health
Excellent customer service and very prompt responses.
A good app.
19 September 2025
Unprompted review
Reply from Ornament
Hello! We’re thrilled to hear that you had an excellent experience with our customer service and that you enjoy using the app. Feedback like yours inspires our team to keep improving and adding features to make Ornament even more helpful for you!
Stay healthy,
The Ornament Team
Sneaky Auto Renewal
Was set up for auto payment and never advised/reminded until charged. Asked for refund and advised no. Simple as that. I am healthier already not being aggravated. Not in the US either so wait 24 hours for a bot response.
*** UPDATE***
Wow - a wonderful quick response from a human by the name of Victor / Senior Support Specialist saved the day for me. Not only did he cancel the auto-renewal, but he refunded me the amount - not a partial. So please ORNAMENT HEALTH: hire more VICTORS in your company - he is why I am writing.
If I renew -- it will be with VICTOR.
15 August 2025
Unprompted review
Reply from Ornament
Dear Pedro Aguilera,
Thank you for your feedback, and we sincerely apologize for the inconvenience! My name is Victor, and I’m part of the support team. I’d be happy to look into this issue for you!
Please send the email address linked to your Ornament account to victor.danilin@ornament.health or via the Trustpilot form. This will help me locate your account in our system, check everything, and get back to you with a solution.
Stay healthy,
The Ornament Team
If I could I would press 0 the product…
If I could I would press 0 the product itself isn’t the problem, it’s the company. After the first payment I ask to unsubscribe they said that they would as we contacted through email. Yet they’ve taken more money from me, I’ve emailed them again and I’m waiting for a reply as I’ve told them I would like a refund.
18 September 2025
Unprompted review
Reply from Ornament
Hello! Thank you for your feedback, and we sincerely apologize for the inconvenience! My name is Victor, and I’m part of the support team. I’d be happy to look into this issue for you!
Please send the email address linked to your Ornament account to victor.danilin@ornament.health or via the Trustpilot form. This will help me locate your account in our system, check everything, and get back to you with a solution.
Update 27/09/2025:
Hello again! This is Victor from the Ornament team. Fortunately, on 19/09/2025 I was able to locate your account by the name you provided on Trustpilot. That same day, our team issued a refund of £15.19 and £30.99 to you. We also cancelled your subscription, so there will be no further charges. Unfortunately, we haven’t been able to reach you, but we confirm that the refund was successfully processed. We truly hope you will consider updating your review. Once again, we sincerely apologize for any inconvenience caused.
Stay healthy,
The Ornament Team
Changed my view!
***** Update revision******
Victor with the company reached out to me and and issued my refund. Thank you for that! He was very professional and prompt in replys and action!
So I do recommend that if you do try and/or use the app, if there are any issues get with Victor and he will take action and help correct to help make things easier for you!
If I could rate it a 0 star I would. I started the process in the app, but after the first $15 and change, then the second charge of $44.99 just be able to proceed, I immeaditly stopped and removed the app from my phone and emailed customer support. I got the run around several back and forth replies, I did everything they asked and the primary reason is I have just been diagnosed with cancer and can not afford what they were asking. I was told no, in no uncertain terms.
I tell everyone i know not to even consider
8 September 2025
Unprompted review
Reply from Ornament
Dear Tammy Thompson,
We are very sorry to read your review and to hear about your situation. At Ornament, we strive to support every user and we understand how difficult this period must be for you.
My name is Victor, and I work on the Ornament support team. Please send us the email address associated with your Ornament account you can do this through the Trustpilot form or by writing to me directly at victor.danilin@ornament.health
Once we receive your email, we will be able to look into the issue and assist you as quickly as possible.
Thank you for your patience!
UPDATE 09-15-2025:
Hello! On 09-15-2025, we processed refunds in the amounts of 15.19 USD and 44.99 USD. Refunds usually take 5–10 business days to appear, but sometimes they can be faster. We recommend checking the account you used to pay for the subscription periodically. We have also canceled your subscription, so there will be no further charges. Thank you for reaching out to us! We’ve also sent you an email confirming the refund. We hope you might consider updating your review to reflect your experience.
Stay healthy,
The Ornament Team
The new update is good
Finally, you’ve updated the app it not longer looks like it’s from 2010. I’ve been using your app for a long time, not only to store my test results but also to keep track of my overall health. It used to have a lot of lags and bugs, but now it’s much better. Really like your new calorie tracker it’s very convenient. Keep the updates coming.
8 November 2024
Unprompted review
Reply from Ornament
Dear Alex, thank you for your great feedback. We’re so glad to hear you’ve been using Ornament for a long time and that you’re enjoying the new update — especially the calorie tracker! Our team has worked hard to improve performance and design, so it means a lot to hear it feels faster and more modern now. We’ll definitely keep improving the app to make it even more helpful for tracking your health!
Stay healthy,
The Ornament Team
IF ZERO STARS WAS AN OPTION!!!
IF ZERO STARS WAS AN OPTION!!!
STAY FAR AWAY FROM THIS APP AND WEBSITE, I'VE EMAILED, CHATTED ON WHATSAPP AND THEIR WEBSITE TRYING TO CANCEL MY SUBSCRIPTION THAT I THOUGHT I ALREADY CANCELLED IN JUNE! NO ONE WILL CONTACT ME AND AI SAYS THEIR CONNECTING ME WITH A LIVE AGENT AND THEN SAYS THEYRE REVIEWING MY CHAT ONLY TO SIT IN ABSOLUTE SILENCE AND COMPLETELY STOPS RESPONDING! I WANT MY SHIT CANCELLED AND IT SHOULDNT BE THIS DAMN HARD!!!!! WHEN YOU CLICK "MANAGE SUBCRIPTION" YOU SHOULD BE ALLOWED TO DO IT YOURSELF THEN AND THERE NOT WAITING FOR HOURS FOR AI TO NOT DO SHIT FOR YOU.
10 September 2025
Unprompted review
Reply from Ornament
Dear Gina Sandoval,
We sincerely apologize on behalf of the entire Ornament team for the frustration and inconvenience you’ve experienced. My name is Victor, and I’m part of the support team. I also saw your message on Facebook, and I really want to help make this right for you as quickly as possible. Could you please send me the email address linked to your account either via Facebook private message or through the Trustpilot form? Once I have that, I can personally make sure your subscription is cancelled and follow up to confirm everything is resolved.
Thank you for giving us the chance to fix this I completely understand how upsetting this must be for you, and I want to take care of it right away.
UPDATE 09-16-2025:
Hello! As of 09-16-2025, we were unable to identify you as our user, and we have not received your email address that would allow us to verify your account, stop the subscription, and issue a refund. We also tried to reach you on Facebook but did not receive a reply. If you are still interested, please provide us with your email address so we can assist you further.
Stay healthy,
The Ornament Team
They charged me an unauthorized…
They charged me an unauthorised auto-renewal for 4 weeks, which I never approved. Now, when I request a refund and cancellation, they are not even providing the right guidance. First, they charged me without consent, and now for my refund request, they’ve sent a whole set of unreasonable requirements — like asking me to use the app for 7 days straight.
But the only person who was able to solve my case was victor from there support department thank you for the help I’ll be waiting for my refund which you guys promised within 5 to 7 business days
7 September 2025
Unprompted review
Reply from Ornament
Dear Ifrah Naeem,
Hello! Please accept our sincere apologies for the negative impression you had of our application, as well as for the fact that our support team was not able to assist you right away.
My name is Victor, and I am a Senior Support Specialist. Thank you for leaving your feedback and sharing your concern.
You contacted me by email on 07/09/2025 (victor.danilin@ornament.health
), and on the same day we processed a refund of 180 AED. Refunds are usually credited within 5–10 days, although sometimes they appear faster. We recommend checking the account you used for the subscription from time to time.
In addition, I have suspended your subscription, so there will be no further charges.
Once again, we sincerely apologize for any inconvenience caused.
Victor Danilin
Senior Support Specialist
Stay healthy,
The Ornament Team
Avoid this app – impossible to cancel and zero support
This has been one of the most frustrating app experiences I’ve ever had. The app itself is not user friendly — choosing meals is confusing, the layout makes it difficult to find the information you need, and overall it feels poorly designed.
But the real nightmare begins when you try to cancel. I have asked 18 times for my subscription to be cancelled, and every single time they completely ignore my request. Instead of actioning my cancellation, they try to fob me off with “offers” — first 1 month free, then 3 months free — and after that they just send generic information about the app. At no point have they actually respected my request to cancel.
Their online chat is useless, their support team doesn’t respond properly, and there is no clear way to end your subscription through the app or website. It feels intentionally designed to trap users into paying for something they don’t want.
If you’re genuinely after weight loss support, don’t waste your time or money here. Use ChatGPT instead — it’s free, flexible, and miles better than this app.
I would strongly advise anyone considering this app to stay away. Until they fix their customer service and make cancellations transparent and easy, this is nothing more than a scammy business practice.
6 September 2025
Unprompted review
Reply from Ornament
Hello! My name is Viсtor, and I’m part of the Ornament support team. Please accept my sincerest apologies for the difficulties you’ve experienced while trying to cancel your subscription. I’m truly sorry that our service caused you frustration and did not meet your expectations.
I completely understand how unpleasant this situation must have been, and I want to assure you that I will do everything I can to assist you as quickly as possible. Please write to me directly at victor.danilin@ornament.health — I will personally take care of your request and make sure we find the best solution for you.
We greatly value your feedback and use it to improve both our app and the quality of our customer support.
UPDATE 11/09/2025:
Hello! Unfortunately, we have not received any email from you, and you haven’t provided your email address so that we can look into the situation. At the moment, we are unable to identify you as a user of our app. If anything changes, please write to us at victor.danilin@ornament.health or send us your email address via the Trustpilot form — we’ll be happy to assist you.
Stay healthy,
The Ornament Team
I have to update my review three days…
I have to update my review three days ago. Finally, when I fight through support by AI and join human operator, all go well. Refund money was fast and smooth. Only I have to give only 4 stars because webpages are extremely non-friendly and confusing. Some parts of of web is non functional (part "manage subscriptions" is leading to blank page). Support by AI (I hate AI support!) always navigate me to this blank screen over and over again. But generally - I am almost satified.
3 September 2025
Unprompted review
Reply from Ornament
Dear Jaroslav David,
Thank you for updating your review. We’re glad that your refund was processed quickly and smoothly. We’re truly sorry that the website and AI support caused you difficulties — our team is already working on improving the interface and fixing the “Manage subscriptions” section. Your feedback helps us make the service better.
We really appreciate you sharing your experience 🙏
Stay healthy,
The Ornament Team
Please please avoid!
Please please avoid! I’ve been trying to cancel my subscription and it’s impossible. I’ve tried to go on their website and it’s blank, you can only talk to the robot or wait 12 hours for someone to reply with offers and other things, completely avoiding what I’ve just requested. I’m still waiting, don’t know how else I can cancel and delete that! This company is a scam!
1 September 2025
Unprompted review
Reply from Ornament
Dear Natalia Lipniewicz,
Please accept our sincere apologies for the inconvenience you have experienced. Thank you for sharing your feedback.
My name is Victor, and I am part of the Ornament support team. To help us quickly investigate and resolve this matter, could you please provide your email address via the Trustpilot form or contact me directly at victor.danilin@ornament.health ?
We will carefully review your case, make sure your subscription is cancelled, and do our best to resolve this issue as soon as possible.
UPDATE 11/09/2025:
Hello! Unfortunately, we have not received any email from you, and you haven’t provided your email address so that we can look into the situation. At the moment, we are unable to identify you as a user of our app. If anything changes, please write to us at victor.danilin@ornament.health or send us your email address via the Trustpilot form — we’ll be happy to assist you.
Stay healthy,
The Ornament Team
Simple and convenient
The app sometimes doesn’t always show the metrics accurately, and I have to upload them again into the app. Apart from that, everything is good! I’ve been using it for several months
15 June 2025
Unprompted review
Reply from Ornament
Hello! Thank you for your honest feedback and for using Ornament for several months. We’re happy to hear that you find the app simple and convenient! We’re sorry about the occasional issues with metrics not displaying correctly — our team is working to make the upload process smoother and more reliable. Your experience helps us improve!
Stay healthy,
The Ornament Team
Perfect to help patients become active participants in their own care!
This app really is more helpful than my doctors most days. Having a comprehensive place to view all of my test results and see how they each work in conjunction with each other gives insight that physicians often don’t. I think people are not as involved and active in their own care for fear that they won’t understand - but ornament gives you the opportunity to grasp that understanding without the doomsday diagnoses of things like google/webmd. My hope is to be able to afford the plus version and be able to enjoy those additional benefits as they will greatly help me - but the free version honestly is well worth it just the same!
21 August 2025
Unprompted review
Reply from Ornament
Hello! Thank you so much for your positive review. We’re truly glad to know that Ornament helps you better understand your health and feel more confident in taking care of yourself.
It’s wonderful to hear that you find value even in the free version, and we hope you’ll have the chance to try Ornament Plus in the future to explore even more benefits.
Your feedback inspires us to continue improving the app for all our users!
Stay healthy,
The Ornament Team
Got charged for subscription that I did…
Got charged for subscription that I did not sign up for/cancelled and I have contacted via email and not had a reply at all. Very poor customer service. I will be forced to take legal action if I don’t receive a refund within 7 days.
20 August 2025
Unprompted review
Reply from Ornament
Hello,
We’re very sorry to hear about your situation. Our team usually responds within 24 hours, though during peak times it may take a little longer.
To help us review your case more quickly and assist you with the refund, please provide your email address (the one used for the subscription) through the Trustpilot form. We’ll be glad to help you as soon as possible.
Stay healthy,
The Ornament Team
It is a total waste of money
It is a total waste of money. I expected this to be a proper plan for weight loss and health improvement. This is a total crap. There is no proper dietary meal plan set and there are only a few options of recipes provided. There is no way to log your daily calorie intake if you don't follow their recipes. Also, all the exercise plans are on the extra cost.
There is no way to cancel or get a refund of the fees even there is 100% money back guarantee, you still need to follow the plan and track it for 7 consecutive days to be able to request refund. This is just ridiculous as I am not even willing to open the app cause it's not matching my requirements even a single percents. Simply put together is just a waste of money. You are better off with any other weight loss and exercise app.
14 August 2025
Unprompted review
Reply from Ornament
Hello! Thank you for your review. We are very sorry to hear that our app did not meet your expectations 😞
We would like to clarify a few points:
Workouts are available as a separate paid option.
It is not possible to manually log calories in the app.
Regarding refunds: the United Kingdom is not part of the European Economic Area (EEA) after Brexit, so the cooling-off rules that apply in EEA countries are not applicable here. Instead, refunds are processed under our Money-Back Guarantee policy https://ornament.health/legals/wl-refund-policy
According to the policy, you may qualify for a refund if all of the following conditions are met:
👉 You purchased your subscription plan (including paid trial) directly from the Ornament Weight Loss websites.
👉 You were offered a money-back guarantee during checkout.
👉 You contacted us within 14 days of your initial purchase.
👉 Depending on your subscription type, you completed your weight loss program for at least 7 consecutive days within the first 14 days after your purchase.
👉 You are able to provide proof of following your program by sending screenshots from your Weight Tracker and Fat Burning panel in the app.
If you meet these conditions, please reach out to our support team at support@ornament.health, and we’ll be happy to assist you with your request.
Stay healthy,
The Ornament Team
De evitar
Avoid this
Impossible process to cancel the subscription, make up some support just to stall, tried every possible way to cancel it, and the "support" informed that it takes 24hours to analyse any request...
17 August 2025
Unprompted review
Reply from Ornament
Hello! Thank you for your feedback, and we sincerely apologize for the inconvenience. Our app has been downloaded over 2 million times, so during peak periods support response may take up to 24 hours. To speed up the process, we have requested your email via the Trustpilot form. As soon as we receive your details, we will do our best to assist you with the cancellation as quickly as possible.
Stay healthy,
The Ornament Team
Health tracker
Tests, dynamics everything is at hand. Now it's convenient to visit the doctor, no need to carry tests with you, and you won't lose them when it's important.
2 August 2025
Unprompted review
Reply from Ornament
Hello! Thank you for your positive review! We’re happy to hear that having all tests and dynamics in one place makes doctor visits more convenient for you. It’s great that the app helps you save time and keep your results safe. We truly appreciate your feedback and will continue improving the app for you.
Stay healthy,
The Ornament Team
Requires users to take multiple medical tests. Useless.
This app requires you to download a tonne of lab tests. Urine tests, blood tests, vitamin tests, the list goes on and on. Without the tests the app offers nothing. It’s confusing to navigate, the meal plans are minimal and I couldn’t find any starting point or program of any kind. It is an utter waste of money. Look at Centr by Chris Hemsworth, much better.
11 August 2025
Unprompted review
Reply from Ornament
Dear Joshua Mulligan,
Thank you for your feedback and for giving our app a try. We understand that getting started can feel a bit overwhelming, but we’re here to help you navigate and get the most out of Ornament.
The Weight Loss section in the app works like your personal assistant:
➡️ Based on your questionnaire answers and uploaded lab results, it creates a personalized plan with guidance on nutrition, activity, and overall health.
➡️You can track your progress — weight, well-being, motivation, and more.
➡️Lab results can be uploaded even as photos or PDFs, and the app will highlight what’s most important to focus on for your goals.
➡️Ornament doesn’t give you a rigid diet — it helps you build a sustainable, healthy strategy tailored to your body.
If you have already purchased a weight loss program subscription, you should have received a meal plan in the welcome email attachment — please check your inbox and spam folder. If you haven’t received it, kindly contact us at support@ornament.health so we can resend it.
In addition, the app offers:
➡️A Nutrition Plan with suggested recipes to match your goals and preferences.
➡️A Fasting Tracker if you’re exploring intermittent fasting.
➡️A Weight Loss Marathon for extra motivation and structure.
➡️Sleep Monitoring, because quality rest is key to effective weight management.
If you are referring not to the weight loss program but to the main Ornament app:
Ornament is a health monitoring app that helps you take control of your well-being by tracking your health data. You can upload lab results, set goals, and monitor progress over time. It provides insights into your health, including tips for improving wellness through nutrition, exercise, and lifestyle changes. Think of it as a tool to help you stay proactive about your health and reach your personal goals.
Stay healthy,
The Ornament Team
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