OrthoFlexx Reviews 1,004

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 719 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the product's durability, strength, and overall quality. Customers consistently find the insoles provide excellent arch support, making walking enjoyable and comfortable, even for those with conditions like flat feet or plantar fasciitis. Many people appreciate the significant difference these insoles make in alleviating foot pain and improving posture, often preferring them over custom orthotics. The customer service is also frequently praised for being superb, prompt, and helpful, especially when addressing issues like incorrect sizing or product exchanges. However, some people were dissatisfied with the product itself, finding it uncomfortable, too soft in the front, or that the arch support did not sit correctly, exacerbating pain.

What people talk about most

Product

Users describe positive interactions with the product, often highlighting its strong, well-made insoles that... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the durability and strength of the... See more

Order

People report positive experiences with the ordering process, finding it easy to order and praising the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the superior support and... See more

User experience

Clients share positive opinions on user experience, with many finding the insoles to be very comfortable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What sold me on these insoles was the durability and strength of this product. These insoles maintain their shape and therefore their support of your foot and especially the arch. I have very high ar... See more

Rated 5 out of 5 stars

Great strong insoles well made and value for money, Soft and comfortable was reluctant to buy at first but will look for another pair as perfect for my flat feet with great support. Happy customer !... See more

Rated 5 out of 5 stars

My foot pain is metatarsalgia, not plantar fasciitis at all. On the first wearing of the insoles I felt those bones shifting. The insoles being the full length of the foot, the significant strong arch... See more


Company details

  1. Orthopaedic Shoe Shop
  2. Orthotics & Prosthetics Centre

Written by the company

OrthoFlexx™ insoles provide the ideal arch support for promoting balance and stability and alleviating foot pain.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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1-star

Replied to 23% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I really needed new insoles and saw…

I really needed new insoles and saw your insoles with the beautiful arch support. I ordered two pairs and replaced my two most worn tennis shoes and they feel like new again! I was hoping they would make my shoes feel better but they also have enabled me to resume my daily walks with ease!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased an insole product…

I recently purchased an insole product and was genuinely impressed across several touchpoints, from the product itself to the customer service experience.

Product Quality and Comfort
The insoles provide noticeable comfort for daily wear, with a supportive feel that reduces foot fatigue.
Their design promotes better alignment, making long days on my feet feel more manageable.
The materials feel durable yet soft enough to avoid any uncomfortable pressure points.

Customer Service Experience
Kamila and Andre (Customer Service Team) were exceptional to work with. I reached out via email to adjust the size of my order, and they responded promptly with clear, actionable steps to make the change.
They both exuded a positive outlook and kindness throughout the conversation, making the resolution feel effortless and reassuring. The size adjustment process was smooth, with no unnecessary back-and-forth, which saved me time and reduced any potential hassle.

Value and Overall Experience
Given the comfort, durability, and responsive support, I feel the product offers solid value for the price.
The proactive customer service, especially the quick and friendly assistance from Kamila and Andre, adds a lot of confidence in the brand.
Overall, I would highly recommend buying these insoles to anyone looking for everyday comfort and reliable customer support.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend OrthoFlexx

I highly recommend OrthoFlexx. My Pediatrists sold me some supports for my Plantar Fasciitis. They helped, but didn't eliminate. I tried the OrthoFlexx & within a couple of weeks the pain was almost gone. The customer service is the best I've seen from any company in many years. I can't say enough good things about them.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Returns

I ordered the Max Arch Support Insoles, which were too small for my son's feet. I reached out to customer support and requested them to be swapped to a larger size, and they obliged without hassles. They said I could keep the previous ones. I have tried the insoles myself and they are sturdy to carry my weight, yet soft under my feet.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

I've been wearing orthotics for years…

I've been wearing orthotics for years but lately had pain in my foot and it had stopped me getting out to do my daily walks. These orthotics have been great and within a week of wearing the pain has gone. I have flat feet and was worried the higher arch may have coursed more pain but it seems to of corrected or strengthened muscles in my foot and now I can walk around bare foot as well now.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

So good I bought myself and my husband an extra two pairs

I have wide feet with a high in-steep and I usually have issues with both shoes and insoles, as soon as I put my insoles in my shoes (women's office shoes) I noticed that my feet were not as sore by the end of the day and my back did not ach. I have bought myself and my husband, who is a builder, two more pairs each.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

I have tried other insoles before which…

I have tried other insoles before which have offered benefits but wearing them all the time cause pain in different parts of my feet due to being tight. With the Orthoflexx it was an instant change and after a few months of really bad knee and ankle pain from my flat feet it was hugely welcome.

4 March 2026
Unprompted review

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