OrthoFlexx Reviews 1,003

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 719 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the product's durability, strength, and overall quality. Customers consistently find the insoles provide excellent arch support, making walking enjoyable and comfortable, even for those with conditions like flat feet or plantar fasciitis. Many people appreciate the significant difference these insoles make in alleviating foot pain and improving posture, often preferring them over custom orthotics. The customer service is also frequently praised for being superb, prompt, and helpful, especially when addressing issues like incorrect sizing or product exchanges. However, some people were dissatisfied with the product itself, finding it uncomfortable, too soft in the front, or that the arch support did not sit correctly, exacerbating pain.

What people talk about most

Product

Users describe positive interactions with the product, often highlighting its strong, well-made insoles that... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the durability and strength of the... See more

Order

People report positive experiences with the ordering process, finding it easy to order and praising the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the superior support and... See more

User experience

Clients share positive opinions on user experience, with many finding the insoles to be very comfortable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What sold me on these insoles was the durability and strength of this product. These insoles maintain their shape and therefore their support of your foot and especially the arch. I have very high ar... See more

Rated 5 out of 5 stars

Great strong insoles well made and value for money, Soft and comfortable was reluctant to buy at first but will look for another pair as perfect for my flat feet with great support. Happy customer !... See more

Rated 5 out of 5 stars

My foot pain is metatarsalgia, not plantar fasciitis at all. On the first wearing of the insoles I felt those bones shifting. The insoles being the full length of the foot, the significant strong arch... See more


Company details

  1. Orthopaedic Shoe Shop
  2. Orthotics & Prosthetics Centre

Written by the company

OrthoFlexx™ insoles provide the ideal arch support for promoting balance and stability and alleviating foot pain.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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1-star

Replied to 23% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Although it is early days

Although it is early days, these insoles have made a marked improvement in the comfort levels on my feet, legs and hips. Thanks for a great product.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Best Decision Ever!

I was optimistic at first but after a week of walking with the insoles in my shoes, the pain in my foot begin to go away. After three weeks of wearing them, no more pain in my foot! That was the best decision ever!

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service, great company!

I ordered the wrong size and needed to make an exchange. It was effortless and fast! Made the request and by the second day it was shipped. Amazing! And they told me to keep the original purchase saying to donate it to a friend or someone else who might need it. Great service, great company!

12 May 2026
Unprompted review
Rated 1 out of 5 stars

These inner soles don’t fit and cause pain

I bought two pairs of inner soles and put a pair in my shoes as I have fasciitis and sought the relief as advertised. It was immediately obvious that the arch support did not sit under my foot correctly and instead of helping, made the pain much worse. I still had an unopened pair so sought the 30 day refund guarantee. No response to my email. This is a very pushy company and a substandard product. There are plenty of other companies who have better products as I found out. Avoid Orthoflexx.

4 May 2026
Unprompted review
Rated 4 out of 5 stars

Quality

The insoles came rather quick. Very easy to use. Perfect fit. Hope they don’t break down too soon.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

These insoles work

These insoles work! I am on my feet for 13 hours a day, and they support my feet, keeping them comfortable. I recommend these to anyone who wants to upgrade their insoles.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Great buy

The insoles are great. Foot problems run in my family and I have a sunken arch and bunions. I also have knee and groin pain on the side where my bunion is. I have been wearing them for a few weeks and the inflammation on my bunion has gone down as well as the swelling behind my knee :)

14 May 2026
Unprompted review

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