OrzGK Reviews 

I’ve purchased two Levi Ackerman figures from Attack on Titan the service was great the figures arrived well packaged and they arrived safely with no damages. Ella was helpful and clear when it came to the updates and the shipping process.

My orders are handled by Ella, an excellent personal assistant who is available for every need and provides outstanding communication and customer care…the orders arrived quickly and in perfect condition!! Amazing experience…can’t wait for the other orders to arrive as well!!!

Allen was absolutely fantastic in answering my questions and emailing back swiftly. Will absolutely use this service again. One of my trusted figure sites! Fantastic Service!

My order was taken care of by Allen. I recently ordered a Pokemon figure as my first purchase from this site. The order did take longer than I thought to come in, but it must be due to it being shipped from overseas, so I'm not going to complain about that. Any questions I had about my order or any other products on the site were answered clearly and quickly, which is great for a first time buyer, like me. The order came in pristine, which is another plus for this site. Overall, I will be from them again and hoping Allen is behind it once again.

I have ordered 4 figures/statues. Two was cancelled, one of the two i have received have not matchet the pictures on their website. Customer's service does not reply to half of the messages I have sent.

The package arrived with everything in good shape. The statue is gorgeous, my friend was so happy! Each time I asked for info on my order, I got a quick answer. Good service!

My order was handled by Allen, Ordered a statue as a gift for someone and it arrived in perfect condition. Admittedly my order took longer than I thought it would have initially having placed it at the end of January, However this was due to a mix of holidays, And a failure on my part to follow-up on the order. I don't fault the company for the delay. They reached out several times to ensure things were fine. Support was flawless, And I would use this service again.

Preordered last year and OrzGK kept me updated on my order status and Lucy answered all the questions I had regarding shipping and other concerns. Order arrived very fast and without any damage! This is my fourth statue order from OrzGK and I have had a great experience every time.

Really love how i can get most Figures that arent avaible at normal retailers.
The service is quite nice too, i had no problem with my assistant "Allen"

Initially I was kind of skeptical about this site, but put a pre-order in kept an eye on things for several months as the product went through its production phase. I was contacted through email about selecting shipping options when the product was finally ready. Allen made it a very clear and smooth process and I finally received my order yesterday! Package had proper interior and exterior protection. Thanks again OrzGK and Allen!
Order date: 2025-07-15
Receive date: 2026-04-15

It worked:) figure came and had no defects.
Only the payment for shipping was a little complicated.

It is a reliable reseller and if the figure gets released and nothing bad happens you won't have any problems.

BUT if a figure gets cancelled because the studio decided not to go into production this is when the problems begin. If you pay in full (not just deposit) and via paypal you will be punished because the refund they send back is subject to fees that paypal will take. So you end up losing 20-30 bucks on a cancelled figure and the support takes the easy route saying they are not responsible for paypals actions.

I have spent several thousands last year and I expected a better service than this, at least give a voucher (just 20-30 bucks to cover the fee) for the next purchase when that happens. So learn from this, don't preorder and pay in full or you will lose money when figures get cancelled and ORZGK won't care about you as a loyal customer.

The behavior of their "customer service" really spoiled my experience and I will use other sites in the future.

Service was top tier and prices were good, upfront, and had no extra fees that were undisclosed. Item arrived in perfect condition and well packed to prevent damage. I opted for the slower land/sea shipping service since my item was 5ft/153cm and 75lbs/34kg. The customer service representative, Allen did an awesome job and responded to all of my questions within 12 hours of emailing and usually within a few hours.

Amazing quality and customer service!
Ella is wonderful to work with and very responsive!

Lack of follow-up and communication, non-existent customer service

This is my first time ordering figures from a site like this. I had questions about the availability of a figure and Allen was incredibly helpful and quick with responses. All questions were answered in a timely manner. I look forward to buying more figures in the future from orzGK.

I would say they were helpful and transparent from the start. Communication was easy, I got very comprehensive answers when I had questions. The product arrived in perfect condition and well protected. The package itself was a bit damaged, but thankfully the product wasn't.

The order went perfectly.
Shipping times were shorter than described.
Allen was fantastic in keeping me updated on all the details regarding my order

I love this store!
Great seller. Accurate and punctual.
Safe shipping and carefully packaged.
Thank you so much Lucy for your support!

♥️

I bought 2 statues from OrzGK and both times my experience has been great! The items were packaged very well and there were no issues with the statues. Once they confirmed the purchase after the initial week or so of processing they were very quick about completing the rest and getting it shipped. I had Ella as my assistant through the process and the communication was perfect.