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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The products frequently arrive in perfect condition, often due to secure and meticulous packaging, and the overall quality is highly regarded. The ordering and shipping processes are generally smooth and efficient, with many consumers expressing satisfaction and a desire to order again. However, some customers also noted issues with communication, mentioning slow responses or a complete lack of replies to inquiries. A few people were dissatisfied with orders arriving damaged, with one reviewer describing receiving a product that was not new or was damaged, leading to significant disappointment.

What people talk about most

Product

Reviewers highlight positive aspects of product satisfaction. Many customers express delight with their... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness and... See more

Order

Clients share positive opinions on order. Many customers report that their orders arrived quickly and in... See more

Quality

Customers had positive experiences with quality. Many reviewers report that items arrived in perfect... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and quick... See more

Based on these reviews

Rated 5 out of 5 stars

My order was handled by Allen, Ordered a statue as a gift for someone and it arrived in perfect condition. Admittedly my order took longer than I thought it would have initially having placed it at th... See more

Company replied

Rated 5 out of 5 stars

first time user, ordered something quite big after reading the site was trustworthy and boy do they deliver the process was super smooth, it didn't felt like they left me hanging at any time... See more

Rated 5 out of 5 stars

2B figure arrived safely, in perfect condition. Paintjob was great and sculpting flawless. All parts fit well in a way that hides connections, making assembled figure look fantastic. Whole purchase an... See more

Rated 5 out of 5 stars

At first I was a little suspicious of the website since it can be hard to find vendors who make overseas products available for prices that are not over the top... after doing some research I put my... See more


Company details

  1. Collectibles Shop
  2. Anime club
  3. Art dealer
  4. Hobby shop
  5. Model shop
  6. Wholesaler

Written by the company

orzGK – The best one-stop resin statue sharing and ordering service provider! We have cooperated with more than 1000+ resin statue studios and are committed to providing unparalleled collection services to collectors around the world.


Contact info

4.8

Excellent

TrustScore 5 out of 5

556 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 14% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is just the beginning…

Great experience for a first time buyer like me! Allen is so helpful with all my concerns! I appreciate all his help. I ordered Solo Leveling statue and it did nit dissapoint! Best decision I’ve made to choose them.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely safe and very nice client…

Absolutely safe and very nice client service. I received my order with Crobat family and the cave base. Didn't find the bat figures at first but with patient help, we finally found them. Everything is in perfect condition. Really happy of this purchase 🥰

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Vegeta was Lit🔥

Everything was great with the product,the detail ,the colour,the size , everything magnificent,with No scratches ,NO broken stuff No nothing, great work guy's keep it going and will keep buying🔥🙏

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience overall

This is my first time purchasing figures with Orzgk. Overall experience is excellent and Allen really helping lot to smooth the process and the delivery actually really fast.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

First time buyer of figures

First time buyer of figures, and Orzgk has made it very easy and trustworthy. Allen helped me throughout the process and is always able to answer any questions or concerns I may have. I’ve been able to collect some figures that I really wanted without any worry or hassle. It’s been a great experience with them.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

First time buying, but definitely not the last!

This was my first time purchasing merch through a platform like this, and I can assure you it won’t be the last (especially with orzgk).

Allen guided me through the whole process—making the deposit, arranging transportation, and even tracking the parcel. With service like that, the transaction couldn’t have been easier!

The product arrived earlier than expected and in perfect condition. I really appreciated that they sent me a photo of the item before shipping, so I knew exactly how it looked.

For context, I ordered from Spain, and everything went smoothly.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Prompt and friendly service

Smooth, friendly service! My assistant was Allen, and he was very helpful and worked with me when I had some issues arise! He kept me in the loop and responded very quickly and ensured I got my Sylus statue safe and sound! I can't wait to make my next order!

10 September 2025
Unprompted review
OrzGK logo

Reply from OrzGK

Thank you for sharing your experience! 💙 We’re so glad Allen could support you and ensure your Sylus statue arrived safely. We can’t wait to assist you again with your next order! ✨

Rated 5 out of 5 stars

Highly recommend using OrzGK

First time buyer, Lucy did a wonderful job in explaining, and helping me find out needed infromation promptly. And my package was packed nicely and arrived in perfect condition. Will use OrzGK again. Lucy, Thank you very much!

18 September 2025
Unprompted review
OrzGK logo

Reply from OrzGK

Thank you for your kind words! 💙 We’re so happy Lucy could assist you and that your first experience with OrzGK went so smoothly. Looking forward to serving you again soon! ✨

Rated 5 out of 5 stars

First time buyer

First time buyer, but I’m thoroughly amazed and impressed with the entire experience. Plenty of amazing choices to buy from, communications can be done via WhatsApp or email, and they’re very quick with their responses even with timezone differences.

Lucy has been a great help with clearly going over the next steps when it comes to picking a delivery method as well as going over the step of recording the unboxing of your product to ensure it arrived in perfect condition.

Will gladly make more purchases in the near future.

4 September 2025
Unprompted review
OrzGK logo

Reply from OrzGK

Thank you for trusting us with your first order! 💙 We’re so glad Lucy could make the experience smooth. Enjoy your statue, and feel free to share your unboxing with other collectors ✨📸

Rated 5 out of 5 stars

Allen Friendly and helpful Grateful for…

Allen Friendly and helpful Grateful for your help and solving my doubts, excellent customer service

16 September 2025
Unprompted review
OrzGK logo

Reply from OrzGK

Thank you for recognizing Allen’s efforts 💖 We’re happy your doubts were resolved quickly. Enjoy your statue and share the joy with other collectors anytime!

Rated 5 out of 5 stars

Thank you orzgk

Thank you, I approve 1000%. 24/7 quality service. Thanks to Lucy, the assistant, for her work and support. Very happy with my purchase. Fast shipping. Tracking number. Very good price. Go for it with your eyes closed.

15 September 2025
Unprompted review
OrzGK logo

Reply from OrzGK

We truly appreciate your recommendation 💙 Lucy and our team are always here for you. Wishing you lots of joy with your collection!

Rated 5 out of 5 stars

First time ordering 👍

First time ordering. Sadly due to changes in laws, some figures changed including what I originally pre-ordered. I changed my order, and despite not being at any fault I was given a discount coupon for the trouble and was helped to change my order. I got my new order a few days ago, double boxed, packed neatly by Alice21 in a custom box with shaped foam and straps, then again before shipping for extra protection by OrzGK.

Lucy was my OrzGK assistant, and despite the time zone difference, messages were almost always prompt and overnight, over the past several months. Very helpful! Happy with my order.

6 September 2025
Unprompted review
OrzGK logo

Reply from OrzGK

Thank you for sharing your first experience with us 🙏 We’re glad we could support you throughout the process and that the packaging met your expectations. We hope your new statue brings you lots of joy!

Rated 5 out of 5 stars

Staff Allen <3

Staff Allen is very helpful, friendly and provides excellent service from notifying my order arrival to shipment method without fail! Such a delightful being to communicate with since last year!

27 August 2025
Unprompted review
OrzGK logo

Reply from OrzGK

It’s wonderful to hear Allen could make your experience enjoyable and reliable. Thank you for staying with us since last year—we’re honored by your trust!

Rated 5 out of 5 stars

My go to website for ordering GK statues

My go to website for ordering anime GK statues, service is solid and the staff clearly have a passion for statue collecting too!

12 September 2025
Unprompted review
OrzGK logo

Reply from OrzGK

Thanks a lot! 💜 Your support keeps us motivated—feel free to share your statue photos with us!

Rated 5 out of 5 stars

Great website to buy figures from

Great website to buy figures from! Their team are very helpful in assisting you with questions and concerns and gives you live updates. Lucy was super helpful in finding me a figure that was already sold out, and that process went smoothly. Thank you :)

1 September 2025
OrzGK logo

Reply from OrzGK

Thank you so much for your kind words! 💖 We’re thrilled Lucy could help you secure that sold-out figure—it makes us just as happy as it does you. Enjoy your new collectible, and we’ll always be here for your next hunt! ✨

Rated 5 out of 5 stars

Thank you

I received my order and it was exactly what I ordered. tthak you ORZGK and thank you Lucy very good work

11 September 2025
Unprompted review
OrzGK logo

Reply from OrzGK

Thank you so much for your kind words! 💜 We’re happy everything arrived just as expected. Lucy and our team really appreciate your support—can’t wait to serve you again!

Rated 5 out of 5 stars

As a first-time buyer

As a first-time buyer, I was a little skeptical but I'm happy with my purchase and glad I went through with it. I thought it would be a little bit bigger but I could've just not really read into the size so that's on me. I was working with Allen, and he kept me up to date on my purchase. I really appreciate the service he provided.

9 September 2025
Unprompted review
OrzGK logo

Reply from OrzGK

Thank you for trusting us with your first purchase! 💜 We’re glad Allen could keep you updated and make the process smooth. Hope this statue becomes a special piece in your collection—would love to see a photo if you’d like to share!

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