Oscar and Tilly are outstanding!!! From order to delivery it was an absolute pleasure to deal with this company. My order arrived beautifully packaged with a lovely note inside- a charming and much a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing choice of beautiful products at affordable prices. A great clothing range to suit all ages. I have had lots of complaints about the tulle mink skirt i bought, so comfortable yet stylish. I ha... See more
Quality products sea salt candles packaged so wonderfully arrived in a strong box well presented with candle holders it was a lovely experience even better then St Eval and home and bay packaging I... See more
Nothing negative to say. I've ordered multiple times and delivery has always been quick. The quality of products I've bought has been excellent and on the one occasion I had a query , the customer se... See more
Company details
- #25 of 239 best companies in Homewares Shop
Written by the company
Oscar & Tilly is a small family run business specialising in indulgent and luxurious products for your home and lifestyle. We bring together the finest materials and stunning designs from artisan suppliers. Every item we stock is expertly made to the highest quality, and we hand-pick every supplier we feature on our website. Our vision is based on great quality, skilled craftsmanship and unique products. Treat yourself or someone special.
Contact info
United Kingdom
- oscarandtilly.co.uk
4.9
Excellent
627 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Such gorgeous items
Such gorgeous items. Very well packed to prevent breakage and with a personal touch. Thankyou!
19 June 2026
Friendly & first class service.
25 May 2026
A most pleasurable shopping experience
From browsing, purchasing and opening your parcel, shopping with Oscar and Tilly is a dream! With such a variety of quality and original items it's difficult to choose, but I've always been delighted (never disappointed) with my orders. Bernice is the conscientious owner and every parcel is promptly dispatched and beautifully wrapped. I cannot recommend this online shop highly enough.
7 June 2026
Oscar and Tilly is absolutely superb!!
This company is absolutely superb!!! Lovely, thoughtfully curated pieces for sale and the customer service is second to none!. All items are beautifully packaged and sent out super quick.
7 June 2026
Fantastic customer service
I have ordered a few times from Oscar and Tilly and the customer service has been second to none.
One time they did not have the item I ordered and they sent another one for free.
I wouldn't hesitate to recommend them. I have bought lovely gifts for friends and family and one or two for myself too!
7 June 2026
Quality!
Lovely site and choice of items and quality gifts - nothing ‘run of the mill’.
Easy to order. Good sale prices. Order tracked well. Securely packed.
Happy to recommend and use again.
29 May 2026
Fab products loyd of choice !!great…
Fab products loyd of choice !!great service would highly recommend xx
23 May 2026
Reply from Oscarandtilly
Thank you so much for your lovely revew Julie. Makes me so happy you are happy!! x
A website full of lovely things
A website full of lovely things. Lots of gifts for your loved ones, clothing and more. The customer service is excellent, friendly and very helpful. I have bought many items from Oscar and Tilly and have recommended this website to many friends.
Thank you Bernie
21 May 2026
Reply from Oscarandtilly
Thank you so very much Frankie, such a lovely review and I appreciate your support so very much by coming back shopping to me several times, it means so very much x
Fantastic service
Fantastic service from this lovely company - I had a query which was answered immediately by the very friendly and helpful Bernie
The order came quickly and beautifully presented
I would most definitely recommend this company and shall be buying from them again.
22 May 2026
Unprompted review
Reply from Oscarandtilly
So pleased I could be of help and all was well. I treat people as I would want to be treated which makes all the difference. So pleased you were happy Jennifer x
Reply from Oscarandtilly
I aim to please! :) glad you were happy with your purchase. Thank you for shopping with me, makes me smile!
Excellent product and truly exceptional…
Excellent product and truly exceptional customer service - would definitely recommend.
4 May 2026
Reply from Oscarandtilly
suck lovely words and a huge thank you for shopping with me, spread the word! xx
Another beautiful purchase
Another beautiful purchase. Gorgeous lamps and leaf plates. Great service as always. Thank you x
27 April 2026
Very helpful when contacted
22 April 2026
Reply from Oscarandtilly
Hello Tracey, I am so sorry you have had to give me a 1 star. The item you ordered was out of stock and was refunded the same day you ordered. To say it did not arrive looks like it has been sent and never recevied it. The item was out of stock due to the offer we had on and it was so busy. I apologised to on email explaining this but you did not respond. The emails go through our shopify system and are not automative emails, I do them personally.
I do hope you come back to the store soon!
Reply from Oscarandtilly
So delighted you were happy with the item you purchased. This makes me happy that you were happy! x
Excellent service and great product
21 March 2026
Reply from Oscarandtilly
Thank you so much for your review, I am delighted you were happy with the product and service. Hope to see you back again very soon! x
Wow !
Wow! I was stunned by the customer service that Bernie provided. So personalised and thoughtful, it’s a rare treat these days to encounter a warm and sensible person when making an enquiry. This was a very refreshing no quibble experience, when I had expected a lot of bother. I only had to explain my refund request once, as it was a small technicality, and Bernie resolved the issue wonderfully. Winning aftercare shopping experience. Looking forward to my next visit!
26 March 2026
Unprompted review
Reply from Oscarandtilly
Wow, what a wonderful review. I means so much to me and my small business. I try so hard to look after my customers as I would want to be treated. Seeing reviews like this makes it all worthwhile.
Hope to see you back again very soon - Bernie x
The best customer service I’ve had in a…
The best customer service I’ve had in a long time! I had some queries regarding the sizing of an item, sent a message and Bernie got back to me straightaway. She could not have been more helpful. It was lovely to have such a warm, personal shopping experience when so much of our lives are online nowadays. Would give more stars if I could
23 March 2026
Unprompted review
Reply from Oscarandtilly
Thank you, thank you thank you! for this fabulous review, it means the world to me. I will always put myself out and help wherever possible. I do hope to see you back again soon - Bernie x
This company is amazing .
This company is amazing .. their Customer service is second to none.
Albeit the item wasnt quite right for me, Bernie couldn't have been more helpful. Thank you.
I would definitely recommend
25 March 2026
Unprompted review
Reply from Oscarandtilly
Thank you for saying this, wow Amazing is just fabulous. You don't know how much I appreciate the review - Bernie x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.