Oscillot Reviews 566

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the product's quality, noting its effectiveness in keeping pets contained and its aesthetic appeal on fences. The ordering process is consistently described as easy, straightforward, and clear, with many appreciating the seamless online experience. Reviewers also praise the quick and efficient delivery, often receiving their orders sooner than expected. The installation is generally considered easy, even for those without professional help, and the product is seen as well-made and durable. However, some customers experienced issues with delivery, including delays, incorrect tracking numbers, or packages not arriving at all. A few other people also felt that the product description could be clearer, particularly regarding color accuracy or the need for additional components like screws. There were also occasional mentions of import taxes for international orders, which some found unexpected.

What people talk about most

Product

Customers had ambiguous experiences with the product, with many praising its quality, ease of installation,... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as well-made, solid, and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising prompt and quick... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy, clear, and seamless,... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of website... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product, quite easy to install and much more aesthetic than other solutions on the market. Ours needed a bit of adaptation since the fence is not always leveled, has some horizontal boards which... See more

Company replied

Rated 5 out of 5 stars

Information on website was clear and easily understood. I went to my local installer, Cat Runs WA, and they helped with measuring to make sure I ordered the correct amount of Oscillot. The product... See more

Company replied

Rated 5 out of 5 stars

The process was really straightforward and explained in a friendly way. The instructions were easy to follow, and the package was beautifully prepared. Plus, it arrived sooner than I thought! I abso... See more

Company replied

Rated 5 out of 5 stars

We absolutely love the oscillating rollers. I’ve had netting before to keep my cats in my yard and hated it, cobwebs forming, debris getting caught in it.. The rollers blend into the fence and is bare... See more

Company replied


Company details

  1. Pet Care Store
  2. Fence Supply Shop
  3. Hardware Accessories Store
  4. Pet shop

Written by the company

Available in easy DIY Kits & suitable for most fence types, Oscillot® is the safe, effective, simple way to keep pet cats contained to their yards. This revolutionary cat containment system is designed for DIY installation to existing fences(at least 1.80 metres in height) including metal, timber, masonry, vinyl and composite fencing to keep pet cats safe and prevent them from roaming beyond the fence line. Oscillot® consists of a series of four-bladed aluminium Paddles designed for installation running consecutively the length of the fence line between Post Kits containing bearings. When a cat tries to jump and scale the fence, they place a paw on the paddle, which then spins; the cat cannot get traction and falls safely back to the ground. Oscillot® is fast-becoming the first choice for cat owners in Australia, and across the world, because there are no wires, no cages and no netting, it is cat friendly ,unobtrusive and can turn most fences into a cat proof fence, easily and cost effectively. Oscillot® is an ideal choice for cat owners wanting to keep their cat safely contained without compromising the aesthetics of their yard or fence.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

566 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Happy kitties

Have bought from Oscillot many times great product easy to install works well. Online ordering is super easy great communication along the way prompt delivery

29 May 2024
Rated 1 out of 5 stars

The product is good, but missing parts and poor service in posting them

The product is good, but service afterwards when you failed to send enough parts was very poor. It should not take 3 working days before you post the missing parts.

9 August 2024
Oscillot logo

Reply from Oscillot

Thank you very much for your feedback. We are glad to hear that you are satisfied with the quality of the system :)

As per our records, we received your inquiry and instantly started investigating the cause of the missing parts. We completed the investigation with DPD within 1 day, prepared the package and sent it out via Express service immediately. Unfortunately, we cannot control how fast the courier can deliver to you, but we hope the package reaches you within 2 business days without any delays.

We sincerely appreciate your purchase and hope that Oscillot will serve you well for a long time!

Rated 5 out of 5 stars

Excellent service

Had a couple of issues with some parts not included in the initial delivery.
Contacted Oscillot, but no issues having them sent out again.

23 May 2024
Rated 5 out of 5 stars

Easy to navigate the website

The website was easy to use and allowed us to calculate how many sets / metres we would need. Having the installation instructions available too also allowed us to know what was involved.
Actual installation went well and it's so far so good for our escape artist cat!

22 July 2024
Rated 5 out of 5 stars

web syt

ordering from da websyt miz soopa eezee, shiping waz prompt, but the delivery company, Allied Express iz crap, do not deliver wen promised, drivers are rude and could not give a krap

19 July 2024
Rated 5 out of 5 stars

Extremely happy.

I am very happy with the quality of this product. The materials seem extremely durable and it was fast and easy to install.
The delivery was quicker than i expected too which was a bonus.

9 May 2024
Rated 3 out of 5 stars

Product it self was awesome

Product it self was awesome. Only down wall was the huge delay in receiving the product. I understand there are faults in manufacturing but I feel there could have been better communication with the delay. I only found out about the manufacturing delays after I inquired why I hadn't received my product.

6 May 2024
Oscillot logo

Reply from Oscillot

Thank you very much for your feedback. We looked into your order and we noticed that you went through the pre-order procedure on our website where there was a warning under the product that we were out of stock at that time. We sincerely apologize for the delay that you have experienced. We try our best to have stock in at all times, but unfortunately some circumstances may arise that are beyond our control. We very much hope that you are happy with the system and it will serve you well for a long time :)

Rated 4 out of 5 stars

Products easy to find

Products easy to find, good response to queries on website, but I don't know when I can expect my order to arrive.

25 June 2024
Oscillot logo

Reply from Oscillot

Hello Daniela, Thank you for your feedback. We will check on your order and will get back to you with an update via email.

Rated 1 out of 5 stars

Our cats escaped right after we…

Our cats escaped right after we installed it

22 June 2024
Unprompted review
Oscillot logo

Reply from Oscillot

Hello, thank you for your feedback. We are sorry to hear that your first installation attempt has been unsuccessful. All fences are different and in some cases it requires a bit of a trial-and-error to get the installation just right. That is why we are working with each and every customer individually, always ready to provide custom advice tailored for your particular situation. Please do not hesitate to reach out to us via the website contact form with your name and order number. We would be happy to help you trouble shoot the issue.

Looking forward to hearing from you.

Team Oscillot

Rated 4 out of 5 stars

The chatbot on the website is excellent…

The chatbot on the website is excellent and actually provides detailed responses. When you need to get information from a human response this takes a few days. The product is very good and great quality. It does say on the site but for UK customers be aware that there are customs import charges. On a circa £300 over it was about 30% (£90) on top of the shipping of £45 so Brexit strikes again.

5 June 2024
Rated 5 out of 5 stars

Great product and excellent customer…

Great product and excellent customer service!!
It was easy to install, directions were easy to follow and didn’t leave out any steps or helpful hints. I actually ordered more brackets than needed because I didn’t pay attention to all that came in the kit and they were kind enough to actually look at my order, realize my mistake and ask me if I want the extras removed from my order before shipping it. Very thoughtful for those of us that lack attention to detail, lol.

3 June 2024

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