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See what reviewers are saying

Rated 5 out of 5 stars

I really love Osuga. Every product I’ve tried is not only high quality, but also super pretty and thoughtfully designed. You can tell a lot of care goes into how everything looks and feels. I’m a genu... See more

Rated 5 out of 5 stars

The toy’s packaging looks like a luxury product, and the product itself seems to be created by women, especially in terms of its aesthetics. I got Osurging and would highly recommend it!

Rated 5 out of 5 stars

The Kiss toy is extremely comfortable and of excellent quality. The brand is amazing—you can really tell the care put into the materials and design. Additionally, the shipping was fast and completely... See more

Rated 1 out of 5 stars

I wonder what's wrong with my order? I haven't received my order until today! I didn't get any reply from the customer service department. No news at all! Hope to get a detailed explanation here! Than... See more

Company details

  1. Electronics Company
  2. Sex toy store

Written by the company

We believes sex is a beautiful and natural pleasure. OSUGA is a female sexual wellness company dedicated to developing products that embody quality, innovative ideas, aesthetic exploration, and emotional connection. We hope that sex and intimacy can bring joy, readily accessible as a pleasure for every woman.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

33 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

It looks so luxurious

This is the most aesthetically pleasing toy I’ve ever had. It’s literally sitting in it’s jar on my bedside table. It’s also very ergonomically shaped. The only reason it’s not a 5 star for me is that I wish the lowest suction setting was a little less intense for us sensitive people.
But I would definitely still recommend to a friend!

22 September 2021
Rated 1 out of 5 stars

no good

no good. Don't know if can return

22 September 2021
OSUGA logo

Reply from OSUGA

Hello there!

Thanks for spending time on review OSUGA! I'm sorry to know the product doesn't make you happy.

OSUGA provides 30-day return, you can check here for the policy: https://osuga.com/pages/return-policy . If there was anything that you think we can do better, and bump that rating up to five stars we'd love to hear from you!

For the first time using a suction toy, lube will be a very good helper bringing more comfortable feeling... Since we're not sure about the entire story, if you're willing to, please feel free to contact back and let us know what bothers you!

We'll send an email to you now to see if we can get more information to assist you further.


Kind Regards,

OSUGA Support Team

Rated 5 out of 5 stars

Very professional company and it…

Very professional company and it arrived fast! This beautiful little thing gave me the best O's I have ever had. Best purchase I have ever made!!

3 September 2021
OSUGA logo

Reply from OSUGA

Hi there!

Thank you for reviewing OSUGA product! We'll keep on making good quality toys for every unique individual!

Have a nice day!

Kindly Regards,

OSUGA Support Team

Rated 1 out of 5 stars

Didn't like it

Didn't like it. The suction was abysmal. Vibration weak. Overall it was not a good product. It was advertised as mindblowing. Its overrated in my opinion.

3 September 2021
OSUGA logo

Reply from OSUGA

Hi there!

Thanks for taking the time to leave us a review, we're sorry to hear that your item wasn't the right one for you.

If there was anything that you think we can do better, and bump that rating up to five stars we'd love to hear from you!

We've sent an email to you now to see if we can get more information to assist you further.


Kind Regards,

OSUGA Support Team

Rated 5 out of 5 stars

Love this product

Love this product! Works like a charm, if you know what I mean. I highly recommend it.

2 September 2021
OSUGA logo

Reply from OSUGA

Hello there!

Thank you for reviewing OSUGA product! So glad to know you like it!

Have a nice day!

Kind Regards,

OSUGA Support Team

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