OTAA Reviews 1,345

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, including ties, bow ties, and shirts, often noting the excellent materials and craftsmanship. Many people appreciate the wide selection of items, colors, and styles available, finding exactly what they need. The delivery service is consistently highlighted as fast and efficient, with orders often arriving ahead of schedule. Consumers also commend the thoughtful and creative packaging, which adds to the overall positive experience. However, some customers experienced issues with sizing, finding that products did not fit despite using the company's size guide. A few reviewers also noted discrepancies between product images online and the actual color of items received. Additionally, there were occasional mentions of plastic packaging, which some felt was excessive, and a small number of people received items with minor defects like stains or creases.

What people talk about most

Product

Users describe positive interactions with product, often praising the quality, unique designs, and overall... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are impressed with the quality of ties, bow... See more

Delivery service

Consumers express high satisfaction with the delivery service. Many reviewers highlight the incredibly fast... See more

Order

Clients share positive opinions on order. Many customers found the ordering process simple and easy, with... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers praise the easy navigation, the... See more

Based on these reviews

Rated 5 out of 5 stars

Bought ties, bowties and pocket squares for the whole grooms party and happy with the product. The free pocket square and socks are a bit pointless if they are not a matching colour to the tie. I got... See more

Company replied

Rated 5 out of 5 stars

Having bought numerous bow ties and pocket squares, they have always delivered in-terms of quality, price and more importantly...style!! OTAA bow ties, add that finishing touch that always gets notic... See more

Company replied

Rated 5 out of 5 stars

My husband absolutely loves his tie pin but I think he loves the card that came with it even more - he displays it on his bedside table. :) Everything about this shop was terrific. I loved the box i... See more

Company replied

Rated 5 out of 5 stars

I ordered an emerald green paisley self-tie bow tie and matching pocket square, received ahead of schedule! They were perfectly as ordered! My wife was very happy, as now we’ll complement each other’s... See more

Company replied


Company details

  1. Fashion accessories shop

Written by the company

OTAA is a handmade necktie specialist and luxury shirt maker, dedicated to crafting meticulously hand-stitched ties and premium tailored shirts that redefine sophistication. Every necktie, from classic designs to skinny ties, bow ties, and knitted ties, is crafted by hand using premium fabrics that exude timeless style and durability. Our luxury shirts are tailored to perfection, designed to complement our handcrafted ties and elevate your wardrobe with a sharp, modern fit for any occasion—whether it's the boardroom, a wedding, or a black-tie event. OTAA’s commitment to craftsmanship has earned global recognition, with Fox News calling us “The Best Ties in the World,” GQ stating “OTAA has got pretty much every style of tie you could dream of,” and the Daily Mail highlighting us as “The brothers who have made it their mission to smarten up the average Aussie man.” HuffPost describes OTAA as “chock full of quirk, and customers love it.” With fast shipping, premium quality, and a passion for detail, OTAA delivers unmatched excellence in handmade neckties and luxury shirts. Elevate your style with a brand that blends craftsmanship, originality, and refinement—because looking sharp is a way of life. Visit www.otaa.com to discover more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent selection of ties to choose…

Excellent selection of ties to choose from, wonderful on-hand supply of diamond-point, self tie bow ties. Purchase process is simple, delivery time is short. Prices are quite fair. Quality is nice!

16 February 2026
Unprompted review
OTAA logo

Reply from OTAA

G'day Ismael! 🙌

We love hearing you’re enjoying the range, especially the diamond point self tie bow ties, that’s refined taste right there. Ismael, having solid options ready to roll, an easy checkout, and quality that feels spot on is exactly what we aim for at OTAA, and it’s fantastic to know it all came together for you. 🎉⚓

Thanks heaps for the 5 star review Ismael, you made our day and we’re seriously stoked you’re happy with the value and craftsmanship. 🌴🍺 Swing back anytime for another ace addition, spread the word to a few legends who appreciate a sharp bow tie, and keep rocking that epic style. 🦈🙌

Cheers,
The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

Amazing!

Amazing!! Bought four of the velvet self tie in navy blue and one velvet self tie in black. Everyone loved them. Great quality. Highly recommend.

7 February 2026
Unprompted review
OTAA logo

Reply from OTAA

G'day Matthew! 🙌

Four navy velvet self ties and a black to round it out, that’s a power move of epic proportions. Velvet brings that rich, luxe texture that owns the room, and we can just imagine the whole crew looking sharp as anything with that coordinated setup, no wonder everyone loved them. 🎉⚓ Matthew, that’s OTAA style done properly and with serious confidence.

Thanks heaps for the 5 star review Matthew, you made our day and we’re seriously stoked you’d highly recommend OTAA 🌴🍺 Swing back anytime for the next legendary addition, spread the word to a few stylish mates, and keep bringing that fantastic energy to every event 🦈🙌

Cheers,
The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

High quality products, reliable service, great lads

Have been buying ties from them for about five years now. Great customer service and quick delivery (I live in Melbourne's inner west). Would probably try crossing the Yarra for a pickup next time. Ties are great quality, amazing colours and selection. What you see on the website is what you get.

13 February 2026
Unprompted review
OTAA logo

Reply from OTAA

G'day Gabriel! 🙌

Five years backing OTAA, that’s legendary loyalty right there 🍻👌 We’re wrapped you’ve stuck with us and that the colours, range, and craftsmanship keep delivering every time, nothing better than knowing what you see online shows up exactly as promised and looks the goods in real life 🎉⚓ Gabriel, inner west to the Yarra, we’ll have the carrier pigeons ready or the door open for a cheeky pickup, your call legend. 🌴🦜

Thanks heaps for the 5 star review Gabriel, you made our day and we’re seriously stoked to have you in the OTAA crew. 🙌🍺 Spread the word to a few stylish mates, keep rocking those epic ties, and we’ll be here whenever you’re ready for the next damn fine addition. 🦈⚓

Cheers,
The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

Beautiful ties

2 February 2026
Unprompted review
OTAA logo

Reply from OTAA

G’day Matthew 🌴

Matthew, cheers for the 5 star love and for backing OTAA, you made our day hearing the ties landed looking ace and delivering that top shelf feel we’re all about 🙌🍺 We reckon Matthew has sharp taste, legend.

Thanks again Matthew for choosing OTAA, we’d be stoked to see you back for another epic pick and if your mates need something awesome, spread the word and send them our way 🌊🍻

Cheers,
The Brothers at OTAA ⚓🌴

Rated 4 out of 5 stars

Due to a screw up by DHL my order was…

Due to a screw up by DHL my order was delayed by a month, but customer service made it good by resending my order. These are beautiful ties!

28 January 2026
Unprompted review
OTAA logo

Reply from OTAA

G’day Jason! 👋

Jason, cheers for taking the time to share the love with OTAA, even after that DHL hiccup, our carrier pigeons clearly took the scenic route but we’re stoked our crew sorted it and got things back on track 🌊🦜

You made our day hearing the ties landed and that they’re looking fantastic, that’s what it’s all about, legend 🙌🍺
We’d love to see you back again soon Jason, and if you reckon a mate needs some ace neckwear, spread the word and send them our way 🍻🌴

Cheers,
The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

Super Service

Fast - reliable and accurate descriptions

1 February 2026
Unprompted review
OTAA logo

Reply from OTAA

G’day Charles,

Cheers for the ripper feedback, you made our day and the crew at OTAA is stoked knowing everything hit the mark for you 🍻.
Our carrier pigeons landed right on time, and it’s ace to hear your order came swiftly, Charles, give us a shout again anytime and feel free to spread the word far and wide like a true legend 🙌.

The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

Great quality

Quick delivery, great quality product. Love it.

16 January 2026
Unprompted review
OTAA logo

Reply from OTAA

G’day Katia! 🙌

Thanks heaps for the cracking 5-star review. You made our day, Katia 🍻. It’s ace to hear your order came swiftly, with our trusty carrier pigeons nailing the drop right on cue 🦜⚓. We’re seriously stoked the quality from OTAA hit the mark and earned your love 🌴👌

Big cheers for choosing OTAA, Katia. Swing back anytime for another ace pick, and feel free to spread the word among fellow legends 🌊🍺

Cheers,
The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

Awesome ties

Awesome ties! I am definitely getting more! I was searching online to get ties but I needed the tie to be wide. I cane across in some but weren’t the ones I want. Until the Otaa site popped on my page and saw the ones I want.

27 January 2026
Unprompted review
OTAA logo

Reply from OTAA

G’day Benny!

Thanks a heap for the cracking five-star support. Finding the right width can be a real mission, so hearing you landed exactly what you were chasing is awesome. At OTAA, we’re genuinely stoked our range hit the mark, and you made our day 🙌.

Can’t wait to have you back for round two, Benny and if your mates are on the hunt, feel free to point them our way. Always good vibes here at OTAA 🌴✌.

The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

Ease of ordering!

Ease of ordering as well as accuracy and speed of the order. Loved the way it was packaged as well.

19 January 2026
Unprompted review
OTAA logo

Reply from OTAA

G'day!

Thanks for the five stars and the kind nod to how smooth everything felt. At OTAA, we’re stoked you found the ordering simple, the details spot-on, and the packaging a treat; you made our day. It’s ace to hear your order came swiftly, with our carrier pigeons delivering on time like true pros ⛵.

We’d love to see you back again and if you reckon we’re worth a shout, spread the word to your mates. From all of us at OTAA, you’re a legend.

The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

Very Happy!

Great service. Quality product. Excellent communication throughout the process. Cute packaging!

22 January 2026
Unprompted review
OTAA logo

Reply from OTAA

G’day Louise! 🙌

Thanks heaps for the cracking 5-star review. You made our day, Louise 🍻. We’re seriously stoked everything with OTAA ran smoothly and felt spot-on from start to finish, right down to the finishing touches 🌴👌

Big cheers for choosing OTAA, Louise. Swing back anytime for your next ace find, and feel free to spread the word among fellow legends 🌊🍺

Cheers,
The Brothers at OTAA ⚓🌴

Rated 1 out of 5 stars

I accidentally bought the wrong pocket…

I accidentally bought the wrong pocket sleeve, but you want me to pay $25 to send it back since I am in the US. My god, it's a $20 product. You guys suck!!!

23 January 2026
Unprompted review
OTAA logo

Reply from OTAA

G’day Jeff! 🙌

Thank you for sharing your feedback. I am sorry to hear about the frustration with your return request. Our return policy states that return shipping costs are covered by the customer, and I understand this did not meet your expectations. You can check the link here: https://www.otaa.com/pages/refund-policy

We want to help you sort this out. We were not able to locate your full details from the review, so please email us at hello@otaa.com with your order number. Our customer service team is always available to assist and we will work with you on a resolution that feels fair and practical.

We appreciate you taking the time to let us know what happened. Please reach out to us to make sure this gets resolved.

Cheers,
The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

Fantastic Experience from Start to Finish

I had a great experience with OTAA and the cufflinks I ordered. Customer service was incredibly responsive and helpful when my order was taking longer than expected—they quickly provided tracking information and kept me updated without me even having to chase them down. Everyone I interacted with was so kind and professional. The cufflinks are beautiful, and the overall experience was even better. What a fantastic company!

20 January 2026
Unprompted review
OTAA logo

Reply from OTAA

G’day Chantelle! 🙌

Thanks heaps for the cracking 5-star review. You made our day, Chantelle 🍻. We’re seriously stoked you had a smooth run with OTAA, and it’s ace to hear our crew kept you in the loop while the carrier pigeons were finding their way 🦜⚓. Knowing the cufflinks landed well and the whole journey felt spot-on means the world to us ☀️👌

Big cheers for choosing OTAA, Chantelle. Swing back anytime for your next ace addition, and feel free to spread the word among fellow legends 🌴🌊🍺

Cheers,
The Brothers at OTAA ⚓🌴

Rated 1 out of 5 stars

Poor experience with OTAA

Shirt material was good however sizing recommended by OTAA website was incorrect. I ordered 3 shirts and they didn't fit me. Gifted them to a friend, probably won't be using OTAA again.

1 January 2026
Unprompted review
OTAA logo

Reply from OTAA

G'day S B! 🙌

I hope you're doing well.

Thank you for sharing your experience with your OTAA shirts. I’m sorry the sizing recommendations didn’t work out. Our team is always open and ready to help with any sizing concerns, and we could have resolved this quickly with an exchange to ensure the shirts fit correctly.

If you’re open to it, please email us at hello@otaa.com with your order number, and we’ll guide you through an exchange or any other solution that feels reasonable for you. Our goal is to make sure you’re 100% satisfied with your OTAA purchase and service.

We appreciate you taking the time to leave your feedback and look forward to helping make this right.

Cheers,
The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

I've ordered several times from you…

I've ordered several times from you all. Love each one. They look great, tie perfectly and to boot - love the boxes they are packaged in! In fact I've got a couple in a windowsills in my flat.

19 January 2026
Unprompted review
OTAA logo

Reply from OTAA

G’day Emil! 🙌

Thanks heaps for the cracking 5-star review. You made our day, Emil. 🍻 We’re seriously stoked to hear you’ve been back a few times and that each pick from OTAA has earned its place. Knowing the ties are knotting up beautifully and even doubling as windowsill showpieces is downright epic. 🌴👌

Massive cheers for sticking with OTAA, Emil. Swing back anytime for the next ace addition, and feel free to spread the word among fellow legends. 🌊🍺

Cheers,
The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

Kept all 3!

I ordered three ties to see which went with a coat the best. Was going to send the 2 that didn’t fit back but I ended up loving all three so I kept them and will find a reason to wear them. Great quality, great service, and great looking. Thanks mates!

14 January 2026
Unprompted review
OTAA logo

Reply from OTAA

G’day John! 🙌

Thanks heaps for the cracking 5-star review. You made our day, John. We’re absolutely stoked all three made the cut and earned a spot in the rotation, that’s a legendary outcome.🌴👌 Sounds like those ties from OTAA are lining up plenty of excuses to get worn, and we’re all for it. 🏄🌊

Cheers for backing OTAA, John. Swing back anytime for the next ace addition and don’t be shy about spreading the word among fellow legends. 🍺🙌

Cheers,
The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

Met my expectations

Timely delivery and item was as advertised.

18 January 2026
Unprompted review
OTAA logo

Reply from OTAA

G’day Timothy! 🙌

Thanks heaps for the cracking 5-star review. You made our day, Timothy. It’s ace to hear your order came swiftly, with our reliable carrier pigeons dropping it off right on schedule. 🦜⚓ We’re stoked everything from OTAA lined up just as expected and hit the mark. 👌

Cheers for choosing OTAA, Timothy. Swing back anytime for your next upgrade and feel free to spread the word among fellow legends. 🌊🍺

Cheers,
The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

A very positive experience dealing with…

A very positive experience dealing with Otaa..the service and delivery through my online purchase was excellent and I'm very pleased with the quality of my ties and pocket squares..overall I'd highly recommend them 👍✔️

8 January 2026
Unprompted review
OTAA logo

Reply from OTAA

G’day Michael! 🙌

Thanks heaps for the cracking 5-star review. You made our day, Michael 🍻. It’s ace to hear your order came swiftly, with our trusty carrier pigeons delivering the goods right on target 🦜⛵. We’re absolutely stoked those ties and pocket squares from OTAA are hitting the mark and feeling top-notch in hand. 🌴👌

We truly appreciate the recommendation, Michael, and we’re wrapped you chose OTAA for your kit. Swing back anytime for another epic upgrade, and feel free to spread the word among fellow legends. 🌊🍺

Cheers,
The Brothers at OTAA ⚓🌴

Rated 3 out of 5 stars

Quality needs to improve.

Quality needs to improve.

13 January 2026
Unprompted review
OTAA logo

Reply from OTAA

G’day Shahzad! 🙌

Thank you for sharing your thoughts with us. I’m sorry to hear the quality did not meet what you expected, and your feedback is taken seriously on our end.

We want to help you with a proper resolution. We’re unable to reach out directly because the review didn’t include any contact details, so please reach out to us at hello@otaa.com and our team will look after this for you.

You’re welcome to return the items for a refund, or if you prefer another solution, we’re open to working with you to find an option that feels practical and fair.

We appreciate your time and we’re here to support you.

Cheers,
The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

Fast shipping, excellent quality and selection for the price

Fast shipping, good bundle prices, coupons that work, excellent selection and quality. Would definitely buy from your store again.

6 January 2026
Unprompted review
OTAA logo

Reply from OTAA

G’day Aileen, 🙌

Cheers a million for the 5-star love, you made our day! We’re absolutely stoked you had a ripper run with OTAA, and it’s ace to hear your order came swiftly thanks to our trusty carrier pigeons delivering right on cue 🦜🌊

Your support means the world to us, Aileen, and knowing you’re keen to swing back again is downright epic. Feel free to spread the word and drop by anytime, there’s always something awesome waiting at OTAA 🍻🌴

Thanks again for backing us with a stellar review, and we can’t wait to welcome you back for another legendary round ✌🎉

Cheers!🍻
The Brothers at OTAA ⚓🌴

Rated 5 out of 5 stars

Great Service Extra special touch

The dress cufflinks that I purchased are quite spectacular and look stunning with my suit. They were very well packaged and presented I enjoyed the card enclosed. Great company kept me informed all the way. Thanks

5 January 2026
Unprompted review
OTAA logo

Reply from OTAA

G’day Anthony! 🙌

Anthony, you made our day with that ripper feedback 🌊👌 Hearing those dress cufflinks are looking spot on with your suit is ace, and OTAA loves knowing the whole experience, from updates along the way to the presentation and card landed just right 🦈☀️ Anthony, those extra touches are there for legends like you 🍻🙌

Huge thanks for the 5-star love, Anthony. Backing OTAA like that keeps the crew cruising ahead ⚓🌴 Come back anytime, spread the word far and wide, and we’ll be ready with more damn fine pieces when the next occasion rolls around ⛵🌊

Cheers,
The Brothers at OTAA ⚓🌴

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look