Otaku Regime 

Been waiting nearly 5 months for my Berserk hoodie. (Ordered March 1st) Haven't received a response. I should have looked at the reviews before wasting my money on these scammers. Doubt I'll get my refund either.

Ordered a $500 before discounts and was immediately sent my info and so on. A month later I get a package and it’s just this shirt. Upon making contact once they realized they had messed their order up and sent me one of like 14 items they told me management would contact. One month later I still can’t get ahold of anyone and no one has bothered to explain why I haven’t been updated or anything has been shipped in 2 months. Fast forward another month I finally get ahold of someone, after opening a dispute with Sezzle in which I expressed me desire to retain my items ordered if possible but I wanted to take counter measures after researching this company online only to realize they apparently have a habit of doing this, and they tell me my package should be sent within a week and blamed their printers. Today after no explanation, 3 months and an unnecessary amount of effort and stress on my end I received a refund order through Sezzle. Terrible customer service, awful management and the shirt I did receive wasn’t even high quality. I was charged $70 for a shirt I could’ve got for $30 on Crunchyroll and an insane wait. This has got to be the worst experience I have ever had with any merchant. The blatant disrespect and lack of personable service is downright unacceptable. I’m not a negative review kind of guy. Generally even if slightly displeased I try to understand there are variables that not everyone can control or effect. But I would never use anything even related to this company again and I strongly urge potential customers to look up reviews before attempting to make a purchase. Apparently one man had to go as far as contacting a government official in Alaska to open a lawsuit or confront the company on this exact issue. Don’t sell items if you don’t have them and if you are going through a lucrative printing and shipping process perhaps contact you’re customers? I would give Zero stars if possible.

I ordered my shirt March 19th (two months ago) and it still hasn’t even shipped. I’ve emailed several times and tried the chat feature several times (waiting well past 15 minutes each time on the chat) with no response to either. I know covid creates shipping delays but that’s no excuse for lack of communication. I was just looking for updates because I was moving and this went well past the specified shipping times. I was charged for a shirt that hasn’t shipped and no one will get back to me about it. Very disappointed.

I ordered an item about 3 months ago and nothing has been shipped. Theres been no change to tracking for the last few months and ive been charged. I’ve emailed them multiple times and use different methods to get their attention. However, nothing working. Im just trying get refund since nothing came and this was originally a gift. I get there’s covid and everything delayed but im charged already for an item i have not received.

March 16th 2021: Place order. Charged card.
March 29th: 3 emails later, no response.
Nice stuff and daughter would have loved the clothing, but no one there answers. April 12th. No one answers emails. No one picks up the phone. Someone finally responded on the chat by saying that COVID was the problem and I should check my spam folder. What that has to do with charging my card and not shipping anything is beyond me. 4/16 Update: Reputable companies DO NOT charge your card unless the item ships. Otaku Regime charges card and then doesn't ship anything. They blame this action on Covid. Thankfully they are now out of business.