Vrjewel Reviews 27

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

VR Jewels have consistently been wonderful in their quality and craftsmanship whenever I purchase and request for custom designs from them. The precious stones they have are exquisite and amazing. I t... See more

Company replied

Rated 5 out of 5 stars

VR Jewels is my go to place when I have to buy jewellery online. They have the best designs and product and they provide great customer service. The staff is very friendly and cooperative. I wanted to... See more

Company replied

Rated 1 out of 5 stars

I ordered a pendant. VR jewel claim it was "refused" on delivery. The concierge has CCTV and confirmed no attempted delivery was ever made. I have contacted VR Jewel by email and they just say... See more

Company replied

Rated 5 out of 5 stars

VR jewels has to be my go to for my everyday jewellery! Their designs are always so unique and dainty and feminine! It doesnt cause any rashes on my extremely sensitive skin which is a big YES from me... See more

Company replied

Company details

  1. Jeweller

Written by the company

VRjewels represent the highest quality handcrafted Fine jewelry. Hand-picked stones molded with peerless expertise. We believe in quality and excellence. Every piece of jewelry is personalized. Affordable jewelry at your fingertips.


Contact info

  • 3411 Silverside Road Tatnall Building #104 in the City of Wilmington, in the County of New Castle, 19810, Wilmington, United States

  • info@vrjewel.com
  • vrjewel.com

4.1

Great

TrustScore 4 out of 5

27 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

“Delicate Earrings, Excellent Quality'

I recently purchased a pair of sapphire stud earrings from VR Jewel, and I love how elegant they look. The stones are vibrant, the setting is neat, and they sit perfectly on the ear. Delivery was prompt, and the packaging was lovely. I appreciate how responsive their team was when I asked about care instructions. Definitely a great experience.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

I recently discovered VRjewels

I recently discovered VRjewels, and I’m truly impressed with their work. Each piece of jewelry feels special — you can tell it’s carefully handcrafted with attention to detail. The stones are beautifully hand-picked, and the designs carry a touch of elegance that makes them stand out.
Overall, VRjewels represents exactly what they promise: quality, excellence, and timeless beauty. I’m so happy with my purchase and will definitely recommend them to anyone looking for fine jewelry that truly shines.

5 September 2025
Unprompted review
Rated 2 out of 5 stars

Disappointing experience

Disappointing experience. I have bought from them before which is why I went ahead and placed another order. Three weeks since placing the order I did not receive any communication as to the status of my order. I had to reach out few times to see what’s happening. I would have appreciated if they were open about delays. I am ok with delays but no communication about it is what is disappointing. After few tries, they finally shared fedex tracking, however it showed some place in New Jersey and wasn’t useful enough as the status remained item not received by FedEx for weeks. Again no response to this. Finally I received my item and saw it was shipped from India and had nothing to do with FedEx tracking they provided. The jewelry as such looks pretty but makes me doubt if it is genuine given all that it took for it to reach me. Too much hassle to go through all this and would not purchase from them again.

16 February 2025
Unprompted review
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Reply from Vrjewel

Hi Ma'am, firstly we would like to sincerely apologize to you. My team updated you about the delays and upon checking the email and chat, there is only one email that has been replied to you on that very particular day. We really value our customers. This product was shipped from India, and I take full responsibility for the delay caused. I am extremely sorry you had to go through the trouble. I promise this won't be repeated again. Thank you for shopping with us, you are a valuable customer to us.

Rated 1 out of 5 stars

Scam - Do not order

I ordered a toe ring. The package came to home sealed, but the box was EMPTY.

I have tried to reach them via phone, email, and social media. They will not respond.

This makes me believe all of those 5 star ratings are FAKE.

I’m going to write to all of the retailers that they use to sell their items via third-party. This place is unreliable and a fraud. Keep your money and sanity. DO NOT ORDER FROM THIS PLACE.

16 April 2024
Unprompted review
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Reply from Vrjewel

Hi, this is nota customer. We checked our database and no one by the name Pree Patterson showed up. Kindly avoid this review. Thank you

Rated 1 out of 5 stars

I ordered a pendant and it NEVER came

I ordered a pendant. VR jewel claim it was "refused" on delivery. The concierge has CCTV and confirmed no attempted delivery was ever made.

I have contacted VR Jewel by email and they just say to contact the American Courier that doesn't reply to emails either.

I have spent almost £200 on an item and VR make no effort.

Avoid at all costs. Terrible customer service

11 January 2024
Unprompted review
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Reply from Vrjewel

Hi, we are extremely sorry for this. We spoke to the building person and the delivery person, and they told us you refused the package. After that we asked you to collect the package at the nearest DTDC. None of the above was done, and hence we could not take any action after a few months. We have also refunded the amount to you. We did our best to help. Again, I would like to apologize for the inconvenience

Rated 3 out of 5 stars

I am so disappointed with this…

I am so disappointed with this business. Three weeks after placing an order, it had still not shipped and I'd received no updates. And I understand that there are shipping delays and jewelry is made-to-order, but at least let customers know — it seemed like they had simply forgotten my order. I tried to get in touch with them through multiple channels, but I received no response, so I had to open a PayPal case. After opening the case, they instantly shipped my package. I received my order a week later, and saw that it had been shipped from India.

They have a US business address listed, so they could be a little more clear on their website about where their jewelry is shipped from. Their website in fact has very little information, so I looked at their Etsy page, where they state that they ship from the US using DHL or FedEx. None of that was true in my case.

The ring itself is beautiful and appears good quality, so I'll give them credit for that. However, there is noticeable dirt/dust on the back of the gemstone that I'm finding very difficult to clean. If I didn't have to pay for return shipping, I would be sending it back.

1 April 2023
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Reply from Vrjewel

Hi, we have our factory in India and hence it was shipped from India as it was a made to order piece. We also have an office in the US and most of the orders are shipped from there. We take accountability for the delay and will inform about the delays. I am glad you liked the ring! Thanky you

Rated 5 out of 5 stars

Great experience and great product

Great experience and great product, there was a shipping hiccup but the guys fixed it up and re sent straight away with priority postage. Highly recommended and thank yoi

17 January 2023
Unprompted review
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Reply from Vrjewel

Thank you so much for shopping with us! We are glad you liked your product !

Rated 5 out of 5 stars

Beautiful Workmanship

VR Jewels have consistently been wonderful in their quality and craftsmanship whenever I purchase and request for custom designs from them. The precious stones they have are exquisite and amazing. I truly appreciate their enthusiasm and cooperation whenever we discuss on the designs. I've also received many admiration from my friends and even strangers whenever I wear the jewelry pieces made by VR Jewels. Top marks!

15 December 2022
Unprompted review
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Reply from Vrjewel

Thank you so much for shopping with us! We are glad you liked your product!

Rated 5 out of 5 stars

VR Jewels

I have purchased and designed many pieces with this company. Everything is quality design and stones. I have been happy with all my purchases and VG and I have worked together on alot of great things. Will continue to work with VG and his team in the future ! Great company, Jan

15 January 2023
Unprompted review
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Reply from Vrjewel

Thank you so much for shopping with us! We are glad you liked our product! This means a lot to us!

Rated 5 out of 5 stars

VR jewels has to be my go to for my…

VR jewels has to be my go to for my everyday jewellery! Their designs are always so unique and dainty and feminine! It doesnt cause any rashes on my extremely sensitive skin which is a big YES from me! They make for amazing gifts as well!

16 November 2022
Unprompted review
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Reply from Vrjewel

Thank you so much for shopping with us! We are glad you liked our product !

Rated 5 out of 5 stars

Must purchase!

- friendly customer service
- high quality bracelet purchased
- fast shipping
- affordable prices

5 January 2023
Unprompted review
Vrjewel logo

Reply from Vrjewel

Thank you so much for shopping with us! We are glad you liked our product !

Rated 5 out of 5 stars

Best designs and genuine products

VR Jewels is my go to place when I have to buy jewellery online. They have the best designs and product and they provide great customer service. The staff is very friendly and cooperative. I wanted to get a set of customised earrings and pendant made, they were patient and understanding with all my requirements and provided me with the exact design that I wanted. Love VR jewels ❤️

27 December 2022
Unprompted review
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Reply from Vrjewel

Thank you so much for shopping with us! We are glad you liked our product!

Rated 5 out of 5 stars

Will buy again!

Smooth sailing trust worthy experience. Buying high value jewelry online is a gamble but they make it super easy with consistent communication with an actual assigned sales person and adequate certification of authenticity- seemless process and ample choices - highly reccomend!

11 November 2022
Unprompted review
Vrjewel logo

Reply from Vrjewel

Thank you so much for shopping with us! We are glad you liked our product!

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