Otaku Square Reviews 219

First of all, I got a little scared because of the bad reviews that I saw after I ordered. But can't agree with them since everything worked really well.

Pre-ordered a figure and contacted their customer service since there wasn't an update about my order for a while. They responded after a while and it just got delayed until June (that happens with many shops that do pre-orders it's not unusual). The order then got delayed again without notice but I checked some other shops where I usually order and no one got it, so it's not their fault. I thought I'll just wait a little longer before I write them again. Then August came and I asked them if perhaps my order could be cancelled since it's probably still not available. A few days later I suddenly received a mail that my order just got shipped and it arrived yesterday in perfect condition.

Also if you write customer support pls give them time to respond and be patient. They surely don't have as many workers as a company like Amazon, so it will take a while but they will answer. All in all worked really well and they are helpful.

I purchased an 'in stock' figure from their site, and the order was processed and shipped out from their warehouse in 2 weeks precisely. I found it a bit slow, when I contacted the CS they didn't have more information about the status of my order than me, but at least they kept their ETA. The tracking was useless on the PostNL website, but my package arrived after 1 week to my address in Hungary. The figure was securely wrapped and arrived in perfect condition. They wouldn't be my first choice to order from next time, they are too expensive to wait 3 weeks for an order to receive within Europe.

Dont preorder here you will probably get scammed out of your money for a year.

They:
Dont respond to emails. Dont follow Dutch consumer laws. Has barely functional customer support. And deliver your product 4 to 10 months later than competitors.

Awful experience, please buy somewhere else.

They delayed my figure at first, which is fair enough, but then they missed the second ship date by over a month. I contacted their customer service by phone 2 weeks before and the agent was very unhelpful. She asked for my last name and phone number, puts me on hold and only after that actually asked for my order number. Then she didn’t even let me finish spelling it out and got some letters wrong. It seemed like she gave up and just told me that not all the parts of my “products” are there, but my product was only 1 item. So I told her my order does not contain multiple parts, it’s just a single item. She then lies to me and says it’s processing and will ship in a couple of days. Her voice didn’t sound so sure, but she told me that’s all she could see despite me pressing on it.

It did not ship until 2 weeks later. I contacted them on the 28th of June by phone, then e-mailed them again on the 9th of July with the cancellation request, but I got no reply from them other than a confirmation from the ticket system.

On the 11th of July I received a tracking number and on 12th it arrived in excellent condition.

Their customer service is the absolute worst and is pretty much non-existent, but at least I received my product.

Takes a short while due but package came securely with paper and wrapping to protect against mishandling and kept me notified with updates during the shipping process. Would definitely buy from again!

I ordered an Obey Me sheep back in September 2021 and promptly forgot about it. The item was delayed for a while, but Otaku Square kept me informed all the way. When the item shipped, I was given a tracking number and, to my surprised, it landed in the UK the day later. I could not fault the service I received at all and would definitely buy from again.

This shop is a scam. I ordered an in stock item with them at the beginning of April. They confirmed my order and told me it would ship 15th of April. Time went by and I never received my order. I have emailed them but I only get an automatic response and when I call them I get promised that they will get back to me… this never happens. Since I paid through iDeal there is no way to get my money back. I have decided to report them to the police in the Netherlands. So if you have also fallen victim to this company please do too, since with more reports they might actually do something. I have also made a report at de Consumentenbond (consumers association). I have also let Good Smile Company know since this company is listed as a partner shop. So hopefully something will be done to stop this shop from operating. But in the mean time PLEASE AVOID SHOPPING HERE.

Terrible customer service. Took me forever to get in contact with someone and to figure out when or if i was going to get my item. I had to contact my paypal befor they finally got back to me like they said they were going to befor ghosting me almost. Also by the time you decide its been too long with no update its too late to try to get your money back. I luckily got my item but definatly not going to buy from them again. Besides found the same figure for less on a more repribal site.

I had not shopped with otaku square before, or even heard of them. But they had a pre-order item that was selling out fast on my usual sites. Their customer support was prompt and reassuring, and their delivery times were well within the estimates they provided me. Thanks to them I didn't have to miss out.

Great communication. I had a question about my order, and although it took a few days to process, the answer was quite clear and professional. The package was sent and delivered quickly after that. I'm quite satisfied with my experience and will order here again in the future.

Honestly be smarter than me and heed the reviews, it seems pretty likely that these guys are just scammers now, they seem to be able to secure pre orders for items that are sold out everywhere else and personally I am starting to believe its a scam to try and reel in orders and then attempt to drag them out past the Paypal claim window.

My order was supposed to arrive on the 22/03/2022, it got to the 28th March and I decided to email them on the where abouts of my order. To their credit they did respond quickly to my email, they told me my order would be 2 weeks to arrive at their warehouse then ship out within 2 days. That day came and went with no contact from them so I put in a Paypal dispute, after 5 days of no response I escalated the claim and am waiting for Paypal to hopefully refund me. The biggest kick in the teeth is that on their website the figure I ordered has been instock for some time.

I love Otaku Square. Great customer service.

It arrived on time as given approximate timeline.

Customer service is basically non-existent, but the package arrived without any problem in good condition.

I got the package intact, quick and with no drama.

Otaku Square delivers quality goods as promised!

The delivery time was about what was promised in the e-mail communications, it is the real deal 100% genuine Asuna figure arrived timely and the packaging was perfect: the figure came in well secured in place it was padded with extra filling to ensure a great experience.

Will definitely order here again! Thanks.

Worst experience ever.
DO NOT EVER ORDER FROM THESE PEOPLE.
I warned you.
I pre-ordered an item a YEAR in advance, and they still couldn't deliver it on time, kept sending me delay notices MONTHLY and saying they would send it again next month. It took 8 (!!!) EIGHT (!!) months of consequent "delays" from when my item was supposed to be released and delivered, to actually receive it. (needless to say, other websites already sent out theirs and people didn't have to go through this BS).
Now, I did try contacting them and cancelling it. To which their services are awful and bad and I was told I'd be contacted back, but I never was. I sent them a large amount of e-mails and received no answer, so I asked a friend from NL to call them on my behalf and talk to them in Dutch. He then assured me it got cancelled and they told him i'd be receiving a confirmation e-mail. Which I never did. And it never got cancelled.
I got another e-mail saying "delays are a part of life, suck it" quite literally. Not even apologizing for anything.
I eventually did get the item.
Pre-Ordered it at the end of 2020.
Was promised i'd have it delivered by JULY of 2021.
Received it in MARCH 20222.
It was the worst experience ever and I hope none of you goes through this.
DO - NOT - BUY - FROM - OTAKU - SQUARE
EVER!!!!

Titles should say it all. I placed the order back in 2020 of 257 Euros and I still haven't recived my figurines.
I stopepd getting delay notices after half a year of delays. Reached out to them about it and a ticket got opened but nothing after that.

You guys are a trash fire. I ordered this product more than a year ago as part of the pre-order process. Four months ago, I reached out to let you guys know I had moved and ask for you guys to update my shipping address. You eventually confirmed that you updated to the new address and then shipped it to the old address. Anyway. I opened another ticket and ask you to update the shipping and still did not hear back. Thankfully, due to a productive relationship with our mail carrier, our mail lady realized what happened and brought the package to me today. Today. I really like the product but I'm very disappointed by the complete and utter failure, internally, to address my issue. Do better.

Swift delivery, no problems, producs in good condition and what I expected.