After wife changing her mind I’ve tried to make contact with them to cancel the order but had no response to either say we were to late and items have been dispatched or they will return payment, very... See more
Company replied
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Terrible Contact. Tried to change something on order. then i was told order need to be canceled and re-order again, lady on the phone says she cancel it straight away, and as requested i make another... See more
Company replied
Items were ordered over 2 weeks ago and when questioned about the whereabouts, they still have not been able to give me an answer. Absolutely ridiculous customer service and extreme incompetence on th... See more
Company replied
I ordered and paid for numerous items. Sadly they never turned up. I tried ringing the enquiries numbers. But it was never picked up. I checked the address on Google earth and it shows the UK address... See more
Company replied
Company details
Information provided by various external sources
Full wardrobe gives more joy than therapy :) At Other Eden we offer high quality lingerie and fashion clothing from praised European brands. Like the Garden of Eden we offer abundance. With us you will keep your wardrobe up to date with the latest fashion trends and timeless classics. Wide choice of styles and designs, in addition to the everyday essentials, includes variety of exclusive lingerie, sophisticated bridal lingerie, boudoir and erotic fashion, nightwear, shapewear and trendy swimwear. We offer also stylish accessories that will go well with any outfit such as bags, wallets, belts and cases, as well as, trendy items for the winter season (hats and scarves). We concentrate on broadly defined expansion. We are proud to offer worldwide delivery and reliable customer support in 5 languages - English, German, French, Italian and Spanish. We are here to help you - to answer any questions you may have; to give advice on sizing, measurements, styles; to share our knowledge of our items - to help you decide. Welcome to the Other Eden world !
Contact info
49 Hevea Road, DE13 0SH, Burton-on-Trent
- +44 20 3129 1615
- contact@othereden.co.uk
- othereden.co.uk
1.5
Bad
166 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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top quality goods and service,always …
top quality goods and service,always well packaged.
will use again
10 February 2018
Unprompted review
I had two orders and both were smooth.
7 February 2018
Unprompted review
Quality goods delivered in a nice …
Quality goods delivered in a nice presentation box
6 February 2018
Unprompted review
Ordered 3 things
Ordered 3 things, all of which were completely the wrong size due to a strange sizing system that figured me as a C cup should be a Large/XLarge. Had to return all items. Took 2 weeks to arrive which I spoke with customer services about. Shame as the items were nice and nicely packaged, but they need to rethink their sizing chart.
6 February 2018
Unprompted review
Im really happy
Im really happy ...quick delivery! Really pretty items.
25 January 2018
Unprompted review
Good communication from ordering …
Good communication from ordering through to delivery. Good quality product. Better than expected to be honest!
8 January 2018
Unprompted review
Very competitive price
Very competitive price. Just wish I'd looked into payment methods as I could only pay through PayPal.
5 January 2018
Unprompted review
Fast service, good quality
Dispatch was quick (one day after I placed my order), and the items were very well packed (bras came with their own individual boxes and were put in a bigger cardboard).
Goods match pictures and descriptions. Excellent value for money.
Customer service is kind and quick to answer.
Website is clear and I had no trouble finding my size thanks to the charts. Didn't find returns difficult either.
My only concern was the poor delivery service provided by DPD. I had to set a delivery date on their website and they didn't even bother to come, pretending that they couldn't find my address. When I finally received my order, an "Absent" label was stuck onr the parcel, which is really infuriating when you've been waiting all day at home for nothing.
Overall, I'm very satisfied with my purchase and Other Eden. Would recommend.
4 January 2018
Unprompted review
A great couple gift!
I received my order of two Lacey nighties and one bra with a big smile on my face! I loved them immediately. They were soft and so pretty! I knew my hubby would enjoy seeing these on me. A great couple gift!
29 December 2017
Unprompted review
Excellent all round ⭐⭐⭐⭐⭐
Top class customer service. Smooth all the way despite having to change size. The chemise I bought is the most comfortable thing to wear ever. Reasonably priced, packaged lovely and very good quality. Size L/XL fit me perfect and I am size 14-16. Will definitely be placing further orders.
28 December 2017
Unprompted review
Waiting was a nightmare
Waiting two weeks?! I've ordered lingerie before from other sites and was waiting max. 3 days. At the end of second week I thought I won't get my package at all. Quality of item is very good, it's nice and fit well , but time I had to wait for it to come ... nightmare.
26 December 2017
Unprompted review
Reply from OtherEden
Hi
I'm sorry to hear that there were problems with your order.
Our estimated dispatch and delivery time for UK is around 5 business days. Unfortunately over the Christmas time, due to high volume of orders, delays may occur both with dispatch and delivery services. Please accept my apologies as this was the case with your order. I will contact you also via e-mail.
I would like to thank you for leaving your comment and I'm glad that you like our products.
Monika - Customer Support Supervisor
Other Eden
Good service product as expected
25 December 2017
Unprompted review
Very good
Honest description of items reasonably priced good quality
23 December 2017
Unprompted review
Very professional
Very friendly, considerate, professional and service-minded staff at customer service. Quich response to all my queries.
I really recommend them.
18 December 2017
Unprompted review
It's ok for me
It's ok for me. 3 leggings ordered, good products, same sizes, 2 of them are a little narrow, think it it will be better after wearing it
14 December 2017
Unprompted review
Excellent service and goods
8 December 2017
Unprompted review
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