otoQ Reviews 

Reserved a car rental for a trip to Florida with my father who has mobility issues. Showed up a couple hours later than the time I had reserved and was told my reservation was cancelled due to no show with no refund $250. Absolute scam will never use Priceline again after using them many times before if they continue their relationship with Otoq. Biggest scam ever, most car rental agencies have at least a 24 hour no show policy. This is a predatory scam business that Priceline is allowing on their website. Do not rent with Priceline or Otoq!

Do not rent from otoQ. We paid in advance and were scheduled to pick up the car in Tampa at 11:00am. There was no telephone number provided on the confirmation, so it was difficult to determine where the rental office was located (it was not at the airport). We finally found the shuttle, which was delayed and arrived at the facility on Cypress at 12:15pm. The employee looked at our reservation and told us it has been cancelled because we didn't show up on time (we were a little over one hour late). They reached out to otoQ and the company would not re-open our reservation and would not provide us with a car without paying again for a new rental. Not only were we out the $ for the rental, but we were not provided a car. We had to pay out of pocket at Enterprise back at the airport. This rental car company does not care about their customers. When we reached out to otoQ after returning home, they would not refund our money and called us a no-show. Do not ever rent from this company.

I rented a vehicle through OtoQ Greece and was charged €460 for damages that were already present on the car at pickup. At the time of collection, OtoQ's own documentation recorded 15 pre-existing damage points on the vehicle — including the very areas they later claimed I was responsible for.
Upon return, I refused to sign the return contract precisely because I disagreed with the damage claims being made. My refusal and disagreement were noted in writing on the document. Despite this, the charges were applied anyway.
OtoQ has no photographic evidence proving the vehicle was damage-free before my rental. I, however, have their own check-in report listing 15 damage points as proof that the car was already in poor condition when handed to me. This documentation directly contradicts their claims.
When I sought support from my booking platform, OtoQ showed no willingness to engage or resolve the dispute. No explanation, no evidence provided, no good faith effort to address a clearly unjustified charge.
This feels like a deliberate and calculated practice of charging customers for damages that existed long before their rental. If you are renting in Greece, avoid OtoQ entirely. Inspect every millimeter of the vehicle before driving away, film everything, and think twice before signing anything.
I am pursuing a full refund of €460 through every available channel.

Just going to pile on here with everyone else and say this place sucks. I scheduled a car rental a month and a half out. I know these places are very shady with their fees and such so I called them to get everything figured out beforehand so they wouldn't screw me over with any their ridiculous charges. I asked them what kind of insurance I needed to be able to rent a car with them and the first guy said I needed $300,000/$300,000 liability coverage which I'm pretty sure isn't a thing. I asked him "100/300?" and he said "no, 300/300." So he was no help so I hung up.

Then I started texting them and all they would say is, "check the terms and conditions." So I did, and this is exactly what it says, "US/CA customers must provide insurance with $300,000 liability cover." So all you have to do is provide insurance with $300,000 liability cover. I think they meant "coverage", someone doesn't know how to proof read or it was written by someone who doesn't speak English. Either way, that doesn't clarify whether it's $300,000 per occurrence or per person. Do they mean $100,000 per person and $300,000 per occurrence? Or 300k for both? I mean it's a pretty simple question so I asked the person over text what that means and they got pretty nasty with me and said to just read the terms and conditions.... It was crazy and made me pretty angry.

If a company can't even tell me what their policies are, why would I give them my money? It seems they want people to come in and get confused so they can take as much money from them as possible because they aren't doing anything to answer customer's questions. So after this interaction, I called Priceline and cancelled the reservation. I reiterate my initial statement, this company sucks.

I have used otoQ several times now, and cannot speak more highly of them. Comms are FANTASTIC and you get a response almost instantly via Whatsapp. Super helpful at getting you the right vehicle and giving you all the info you need. Happy to change the car if it doesn't suit your needs also. When you find a company this good you wonder how everybody else struggles so much! I will be using again in April and look forward to a long term relationship. Oh, and if you need help getting a car in other countries, they're there to help also via their partners.

HIGHLY RECOMMENDED!!!!!!!!!!!!!!!

DO NOT RENT. BOOKED FOR 57.77 AND WHEN I CHECKED IN, THEY REQUIRED AN ADDITIONAL $250. PLUS THE 57.77. AND THEY WOULDN'T REFUND THE 57.77. ON TOP OF THAT, THE CARS ARE NOT WHAT THEY ADVERTISE....

Total scam! They give you the car in the dark, tell you it's fine, and then charge you €1,200 for a tiny 'dent' on the roof when you bring it back. They are unprofessional and refuse to provide manager contact info. It’s an organized way to steal your deposit. Save yourself the money and the stress—go anywhere else!

Avoid this company

I rented a vehicle from OTOQ / Drive365 Car Rental in Greece, and it turned into one of the worst rental experiences I have ever had.

A security deposit was charged at pickup, which is normal. The car was returned on time, in proper condition, and without any damage. No issues were reported during the return process.

Despite this, my security deposit was never refunded.

I contacted the company repeatedly by email and phone. After initially avoiding clear answers, they stopped responding altogether. My calls were ignored, and my number was eventually blocked.

Blocking a customer who is simply requesting the return of their own money is unacceptable and speaks for itself.

Based on my experience, I strongly advise people not to rent from OTOQ / Drive365. There are many professional and reliable rental companies in Greece — this was not one of them.

Extremely unprofessional. Non responsive. Holding illegally deposit for >3 months

Security deposit never returned after the rental ended.

The company admitted they could not get confirmation from their own partner about releasing the deposit and told me to contact my bank for a chargeback instead of taking responsibility.

When I escalated the issue through proper consumer channels, I received intimidating emails mentioning “legal consequences” rather than a refund.

So everyone that is thinking about to rent a car from them, just read more reviews on google and trust pilot because you going on vacation not war with stress and emails about your own money

Avoid if you expect support or accountability.

Good service on Jordania, car was good and the refund was made properly. Great experience for me with this company.

The entire rental process including pickup and drop off was great.

This is my 2nd time renting from this company. Both were great experiences and no problems.
Very friendly staff and on time for pick up and drop off.

One star is about 3 too many. I say DON'T!!!!

Confirmed booking, arrived on time at Rabat Airport and was refused the car because I had a debit card instead of a credit card. I was then asked to pay an extra 150€ to use my debit card, a charge never mentioned during booking. No flexibility, no solution, and very poor transparency. Wasted time and extremely disappointing service. Would not recommend.
I find this experience very unprofessional and misleading. I will not use your services again and will strongly warn others to be extremely cautious before booking with your company.
Very poor service and a highly disappointing experience overall.

Car hire cancelled back in September and still yet to receive refund. 2 X emails sent and WhatsApp. WhatsApp told to email again but still no answer….

This company operates in a very questionable manner. Their low rates may seem appealing, but don’t be misled. Multiple rental car agencies appear on Google Maps at the same address, all with different names and consistently poor reviews.

They accepted payment from my insurance company and then charged my credit card an additional $2,000 without providing any complete or legitimate documentation to justify the charge. It is extremely concerning that the information they provided to GEICO, Wells Fargo, and to me appears inconsistent and potentially inaccurate.

I am left with serious concerns about possible insurance fraud, and I will be reporting this incident to GEICO and the appropriate authorities for further investigation.

Worst rental company. took £337.00 with fake documents. as they sit in Greece I can not reach them so lost my money

Excellent experience!
The team was incredibly helpful, flexible, and professional.
The car was in perfect condition, very clean, and absolutely safe to drive.
The staff were polite and made everything easy, even allowing us to extend the rental by an extra day without any hassle. Highly recommended!!!