I absolutely 🩷 Otrium! It's amazing that you can find such beautiful, high-quality pieces at such affordable prices. I'm always excited about the great deals and fantastic finds. Keep up the amazing... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
For over 4 years now I'm shopping all of my clothes (and much of my footwear) at Otrium and deals I'm coming across there are just unbeatable. Quality is undisputable, shipping always prompt and retu... See more
Otrium always has nice clothes from great brands at reasonable prices - delivered fast. I‘d rate if five stars if the company fixes two things: 1) The return label has to be printed. This is... See more
I am so grateful to Otrium, their great styles and easy to use website. Many high streets shops where I live in Germany don't stock much above UK16 / EU44 so shopping for me (EU44-46) has always been... See more
Company replied
Company details
About Otrium
Written by the company
Wear over waste
Wir wollen, dass alle produzierte Kleidung getragen wird und keine neue Kleidung in Mülldeponien landet. Daher arbeiten wir mit Modemarken zusammen, um Archivmode und ältere Kollektionen zu unwiderstehlichen Preisen anzubieten. Doch bei Otrium dreht sich nicht alles nur um herausragende Modeangebote. Wir sind smarter für Deine Garderobe. Wir sind smarter für Deinen Geldbeutel. Wir sind smarter für Deine Welt. Genieße jeden Tag bis zu 75 % Rabatt auf Modermarken, die Du liebst.
Otrium app
Hunderte von Designer-Outlets in einer App
Du kannst reduzierte Mode aus vorherigen Kollektionen ganz einfach in unserer App finden und shoppen. Scanne den QR-Code um die Otrium-App herunterzuladen!
Contact info
Germany
- otrium.de
4.2
Great
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Otrium
Hi Milos,
Thank you for taking the time to share your feedback with us! We are really happy to hear you received your package quickly and that you appreciate our prices. We hope you shop with us soon!
Have a nice day!
Warm regards,
The Otrium Team
Reply from Otrium
Hi!
Deine positive Bewertung hat uns wirklich sehr gefreut! Es bedeutet uns sehr viel, dass Dir Deinen neuen Styles gefallen haben. Wir können es kaum erwarten, Dir in Zukunft noch mehr großartige Optionen anzubieten!
Liebe Grüße
Otrium
Super Service at all 👍🏻
6 October 2025
I want to make a return since 3 weeks…
I want to make a return since 3 weeks and still no answer
18 September 2025
Reply from Otrium
Hi Lizeth,
Thank you for sharing your experience with us and we are sorry to hear you have not been able to contact us regarding your return. This is not the way we operate.
We want to solve this as soon as possible, we have therefore reached out to you and are awaiting your reply. Hope to hear from you soon.
Warm regards,
The Otrium Team
Worst customer service experience ever
Worst customer service experience ever! I've been chasing them for a simple return label that they seem unable (or maybe unwilling) to provide to me. The customer service keeps redirecting me to a non-existent link on my shipping confirmation email, while I've explained many times it is not there, and I've shared screenshots as proof. I have no idea what more to do. My order is ODE-648958
29 September 2025
Unprompted review
Reply from Otrium
Hi Pietro,
Thank you for your review, and our apologies that this took too long. We are currently facing a busy period with a high inflow of emails, which unfortunately effects our response time.
We have reached out to you with a solution and are awaiting your reply! Hope to hear from you soon.
Warm regards,
The Otrium Team
Frustration from Start to Finish — Will Avoid in Future
My order never arrived, and unfortunately, customer support was not helpful at all. Responses were slow and didn’t provide any real solutions or clear information. It felt like no one was taking responsibility or making an effort to fix the situation. Very frustrating and disappointing overall. I will definitely avoid this company in the future.
11 September 2025
Unprompted review
Reply from Otrium
Hello Alex,
We’re very sorry to hear about your experience. Your order not arriving and then not receiving the support you needed is frustrating, and this is certainly not the service we aim to provide.
We would like to look into this further and make things right for you. Could you please reach out to us at service@otrium.com
with your order details? Our team will personally review the situation and work on a solution.
We appreciate your feedback and will also use it to improve the speed and clarity of our customer support.
Warm regards,
The Otrium Team
Great service
Great service from making an order ,receiving parcel to sending returns. All is seamless. I am Very satisfied with the Otrium services.
2 August 2025
You have to pay for the return even…
You have to pay for the return even though the product came in poor condition, it came dirty.
6 August 2024
Unprompted review
Reply from Otrium
Hi Ela,
We’re very sorry to hear that your item arrived in poor condition — that should never happen, and we sincerely apologize.
In cases where a product arrives damaged or dirty, you do not have to pay for the return. Please reach out to our Customer Experience Team by filling out the form on the following page:
👉 https://help.otrium.nl/en/articles/24-my-item-arrived-damaged-or-dirty
We’ll make sure the issue is resolved as quickly as possible.
Kind regards,
The Otrium team
Very Nice offering but returns with friction
Otrium always has nice clothes from great brands at reasonable prices - delivered fast.
I‘d rate if five stars if the company fixes two things:
1) The return label has to be printed. This is incredibly annoying. This was solved much better before a few years (printed return label was included). Why is there no solution without printed label? Having to print to return stuff is a big no-no. With fashion, there is always a return.
2) many of the in-po promo codes did not work for me. I have had that unpleasant experience starting this year several times. I guess codes are country specific and did not apply for me (Germany).
12 July 2025
Always good quality items.l only have…
Always good quality items.l only have Problem with their Sizes
25 June 2025
REALLY bad
REALLY bad. First time I'm writing a Trustpilot review because of how horrible the experience was.
First, I should've gotten a 30%-coupon and it said at the checkout it was applied - but only calculated max. 10%. Thought 'Okay, whatever, I'll get over that', (although that's bad enough). Payed. Got an invoice via e-mail - there, there prices were the SAME as without any coupon, and it was taken from my bank account so too, even thought the price you're clicking 'order' at should be the only referential price ever, otherwise, it's simply illegal business. Tried getting a hold on any kind of cumstomer service to cancel that order all together because I'm not willing to pay 30% more than what I was promised, and also, there's almost 7€ for returns I'm absolutely not willing to pay if there's no legally valid order from my side - of course, only an AI. But told it to please forward this message to a human customer servant so they can look into it quickly and cancel the order and also give the a chance to resolve the issues before I write down my experience on trustpilot etc. Told me it would do so, and I also got a confirmation mail. But, days later, still no answer. The order was sent the same day.
As if that's not bad enough: The pakage arrived heavily damaged, and seemingly so badly that even DHL had to pause the sending to repack it again so it could be at least arrive at my place.
Then: My friend who I naively sent a 'share this code to give your friends 30% off too and you will get that also!'-mail never arrived, neither for me or for her.
Probably the worst only shop experience I have made in a good 15 years. Not worth it.
5 June 2025
Unprompted review
Reply from Otrium
Hi,
Thank you for your review. We are sorry to hear about your disappointing experience. Our sincere apologies for all the inconvenience you've faced.
We were able to retrieve your order based on this review and have contacted you accordingly. Initially, we emailed you but we now noticed it was unfortunately not delivered, so we've sent a new email to address your concerns promptly.
As mentioned by our colleague, there might be several reasons why your discount code was not properly applied:
Some brands may be excluded from our discount promotions. You can verify excluded brands at the bottom of the email you received or on our website. Certain discount codes also have a minimum order value requirement.
Ensuring our customers feel valued is very important to us, and we have already offered you appropriate solutions and compensations.
We hope we've now managed to resolve your concerns. Should you have any further questions, our Customer Experience Team is here and happy to assist you.
Kind regards,
The Otrium team
Eassy to usea and nice long return period
The app is very easy to usea and the response for the returns and issues is very eassy, fast and effective.
I travel a lot for work and what I like is the long return time, cause sometimes the package arrives when im in a business trip so I dont need to worried about the returning time in case I need to return something.
But I think you need to add more brands, cause sometimes the products are the same and not new products.
27 March 2025
Haven’t received a full refund for my order
Returned my 2 orders around a month ago and I have not yet received my refund for the full order. Their Oliver chatbot does not solve the problem and it’s really frustrating.
10 February 2025
Unprompted review
Reply from Otrium
Hi Conor,
Thank you for your review. We are sorry to read that your refund was not yet completed. Our sincere apologies for the inconvenience.
Fortunately, based on this review, we were able to track down your order and thus contacted you further right away. It is very important to us that our customers feel appreciated and we have been able to accommodate you immediately with appropriate solutions and compensation.
Hopefully we were able to help you in this way. Should you still have any questions, our Customer Experience Team will be happy to help you as best we can.
Kind regards,
The Otrium team
Always fast shipping and good price
Always fast shipping and good price, but wish they had more detailed description
5 February 2025
Unprompted review
Reply from Otrium
Hello Tony,
Thanks for your positive review! We are glad that you had a good experience with our fast delivery. Your fashion choices perfectly align with our mission "Wear Over Waste". We always strive to inform our customer well about our products and are consistently working on providing even better product descriptions. We wish you endless beautiful fashion moments and can't wait to help you with your next fashion finds.
Thank you,
Otrium
I have always been more than satisfied…
I have always been more than satisfied with Otrium and have recommended it to several friends. Everything was super efficient, but in the last few months I have noticed that delivery has started to take longer, the return paper no longer comes in and when I sent an email I received no response. Despite this, I still consider it a completely trustworthy company.
14 January 2025
Unprompted review
Disappointing
I wanted to return two items (ODE-497474 and ODE-499569), however I received neither helpful assistance from the customer service (besides automatically generated messages that weren’t helpful at all) nor a return label. So I decided to return the items at my own expenses.
It has been a couple of weeks now and I still haven’t got my money back. That’s so disappointing and unprofessional! Beware of this online shop!
1 January 2025
Unprompted review
Reply from Otrium
Hello,
Thank you for your review. We are sorry to hear that you experienced troubles with the return process. Our sincere apologies for the inconvenience.
Looking in the system, I can say that unfortunately, your request didn't go through to our customer service team. Through contacting our live chat within the opening hours or by filling out the right contact form, your request would have been handled within a few days. Please make sure to contact us through the appropriate channels next time. For now, since you returned the items on your own, it can take longer for the refund to be processed.
I would kindly like to ask you to contact our customer service again, mentioning the issue you encountered. We will have a look into what went wrong and will be able to offer you solutions.
Kind regards,
The Otrium team
Stable good experience
Always timely delivery. The items properly packed and correspond the photos.
28 November 2024
Unprompted review
No answering on my emails or request…
No answering on my emails or request for barcodes .. they need more staff for this
8 December 2024
Unprompted review
Reply from Otrium
Hi Armando,
Thank you for your review. We are sorry to hear that you had to wait longer for a response from our customer service team. Our sincere apologies for the inconvenience.
Unfortunately, we couldn’t retrieve your order based on this review to contact you directly. It is very important to us that our customers feel valued, so we often offer solutions to make up for the inconvenience caused.
If you have any questions, feel free to contact us. We’ll be happy to help you as quickly as possible.
Kind regards,
The Otrium team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.