I absolutely 🩷 Otrium! It's amazing that you can find such beautiful, high-quality pieces at such affordable prices. I'm always excited about the great deals and fantastic finds. Keep up the amazing... See more
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For over 4 years now I'm shopping all of my clothes (and much of my footwear) at Otrium and deals I'm coming across there are just unbeatable. Quality is undisputable, shipping always prompt and retu... See more
Otrium always has nice clothes from great brands at reasonable prices - delivered fast. I‘d rate if five stars if the company fixes two things: 1) The return label has to be printed. This is... See more
I am so grateful to Otrium, their great styles and easy to use website. Many high streets shops where I live in Germany don't stock much above UK16 / EU44 so shopping for me (EU44-46) has always been... See more
Company replied
Company details
About Otrium
Written by the company
Wear over waste
Wir wollen, dass alle produzierte Kleidung getragen wird und keine neue Kleidung in Mülldeponien landet. Daher arbeiten wir mit Modemarken zusammen, um Archivmode und ältere Kollektionen zu unwiderstehlichen Preisen anzubieten. Doch bei Otrium dreht sich nicht alles nur um herausragende Modeangebote. Wir sind smarter für Deine Garderobe. Wir sind smarter für Deinen Geldbeutel. Wir sind smarter für Deine Welt. Genieße jeden Tag bis zu 75 % Rabatt auf Modermarken, die Du liebst.
Otrium app
Hunderte von Designer-Outlets in einer App
Du kannst reduzierte Mode aus vorherigen Kollektionen ganz einfach in unserer App finden und shoppen. Scanne den QR-Code um die Otrium-App herunterzuladen!
Contact info
Germany
- otrium.de
4.2
Great
11k reviews
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Return process is not as easy as other…
Return process is not as easy as other merchants
23 September 2021
Reply from Otrium
Hi Jamie,
Thank you for your message. We are sorry to hear that your return processed was delayed.
We are currently experiencing a delay in processing returns. Our apologies for this inconvenience. After receiving the return parcel, the return will be processed during 10 working days.
If this is still not the case, we would be glad you let us know next time via mail, which items you have returned. Moreover, we would be happy to help any further with your issue.
It’s extremely important to us that our customers feel valued.
I would be pleased to hear from you and I am looking forward to your mail.
Kind regards,
Nalan
The site is easy to use and the clothes…
The site is easy to use and the clothes are great. The delivery was also really quick. I'm really happy with my purchases.
22 September 2021
Trustworthy site
Trustworthy site. I have been shopping over a year without any problems. If I send the clothes back , i receive the money in a week .
20 September 2021
Quick delivery, good quality
I’m happy with the quality of the clothes, which I bought. All is always well packed and comes with no delay. The description of the sizes is quite exact so I have not faced any return so far.
Thank you.
19 September 2021
Quick delivery but the material of one…
Quick delivery but the material of one the dresses was not as described on the homepage (polyester instead of viscose)
19 September 2021
The service is great and the clothes…
The service is great and the clothes were great too. Superb quality and fit.
15 September 2021
Great shop, really!
Great shop, great prices, super fast shipment - Im SUPER SATISFIED
13 September 2021
very nice
the pieces are beautiful, just like pictured, no loose threads or bad quality. They also fit exactly like stated.
12 September 2021
I think if you are charging almost 7…
I think if you are charging almost 7 euros for delivery for an item that costs less than 30 euros, I would expect the item to arrive in 2 business days maximum. My item took 5 business days to arrive. I would expect the delivery to be much cheaper for this.
10 September 2021
Reply from Otrium
Hallo Zeyd,
vielen Dank für Dein Feedback!
Es tut mir leid zu erfahren, dass die Lieferung sich verzögerte!
Wir bei Otrium sind immer bestrebt, Deine Bestellung so schnell wie möglich zu liefern. Es tut uns sehr leid, dass wir dieses Versprechen zum jetzigen Zeitpunkt nicht einhalten können.
Der Grund für die Verzögerung war ein unerwartet hohes Auftragsvolumen, dass in den letzten Tagen aufgetreten war. Wir arbeiten sehr hart daran, die Verzögerung so schnell wie möglich zu beseitigen. Sobald Deine Bestellung unser Lager verlassen hat, erhieltst Du eine E-Mail mit einem Track & Trace. Mit dieser wurde sichergestellt, dass Du Deine Bestellung verfolgen und die letzten Updates sehen konntest.
Es ist in der Tat so, dass die Versand (5,95€) - und Rücksendekosten (6,50€) auf eigene Kosten gehen, dies wird auch auf unserer Website und dem Rücksendeformular angegeben. Damit möchten wir unnötige und unüberdachte Einkäufe verhindern, um umweltbewusst zu agieren.
Der Versand (5,95€) wird erlassen, wenn die gesamte Bestellung retourniert wird oder die Bestellung über 150€ beträgt. Dies gilt jedoch nicht für die Rücksendekosten (6,50€).
Unser Ziel bei Otrium ist es, dass alle Kleidungsstücke getragen werden. Wir hoffen, dass unsere Kunden auf unserer Seite Produkte finden, die sie lieben werden und vermeiden, dass sie unnötig Kleidungsstücke kaufen. Tausende von zurückgesandten Kleidungsstücken werden jedes Jahr weggeworfen oder zerstört und wir machen es zu unserer Mission, dies zu vermeiden. Aus diesem Grund übernehmen wir keine Versand- und Rücksendekosten, dies liegt in der Verantwortung des Kunde.
Wir hoffen dennoch, dass Du Dich an Deiner Bestellung erfreust!
Liebe Grüße,
Nalan
Serice quality
Hi, when I made my first order at Otrium there was a misunderstanding with the delivery address and the order was returned. I then reached out to the customer support department and the representative was very supportive and helped me solve my issue. Thanks, Ioana Cristea
9 September 2021
Really nice purchase and price.
7 September 2021
The product is really good and was…
The product is really good and was shipped very fast.
1 September 2021
Amazing shopping experience
Amazing shopping experience! The fastest delivery and really good quality of the products. All purchased products were true to the size. Sincere recommendations for Otrium!
28 August 2021
Everything runs smooth with Otrium.
24 August 2021
Great quality and excellent customer…
Great quality and excellent customer service, with amazing prices what else do you want . I was dubious but it's a great site
24 August 2021
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