OTTO Reviews 

Hiya,

my partner and I ordered the wardrobe on November 18 and we are waiting for it, the first was that the wardrobe would arrive on December 9 and then on November 18 and nothing arrived. In January, we received information that the money would be taken from the bank account, and of course the money for the closet was taken, but it didn’t arrive still. We wrote multiple emails to customer services, but they only give us excuses such as”we don't know where the closet is, and we're checking” for almost 3 months now, and we're fed up with it. We want our closer for frickin sakes because we need it and it’s almost paid! I did hear a-lot of bad comments about otto and now I’ve experienced it. Send me my closet already and we won’t never order from otto ever again!

Cancellation after many people ordered discounted silverware.
Seems good offers are just bait and the store collects money for few days from customers, cancelling later with explanation that price was an error. Ofcourse you need to wait later for refund.

Complete waste of my time. Irrelevant mailshots and lazy marketing. Thanks Charlie Pepper.

I have a really bad experience with OTTO I ordered an item paid for it and never received it. I called the customer service 3 times, but they just use the excuse that it is an external seller and that is it, for a month now, I have no answer if I am going to get my order or my money back

The email address that you provide in the response is blocking the massages

I do not recommend, I bought the goods in the promotion, paid and a few days later I received information about cancellation of the order because the goods were issued at the wrong price. Unserious treatment of the buyer. Before anyone buys anything from this store, please consider whether you will only freeze your money for a few days because the store will cancel the order and mock that the goods were displayed at the wrong price.

Otto has cancelled already paid order. As simple as that.
Not the first time. A couple of months ago they said they tried the delivery of another item (that was really cheap there) 3 times and then simply sent it back. I did not get a single notice (neither per email nor in paper) that any of the tries really took place. So the suggestion was to order again, of course with the much higher price.

Never again.

I ordered a sofa in September. While it go delivered quickly, the design looked completely different from the picture on the website, hence I requested a return and sent it back a week after receiving it. I had already paid by invoice and now started waiting for my refund. Apparently, Otto has terms that say that you will receive your refund after 6! weeks. However, after 6 weeks, the amount was still not there. I called - the first time - and was told that I had to do nothing, the refund would come.
After another three weeks, I called again, now I was being told that I needed to submit my account details. Interesting. I had not received any email, no notification telling me they needed my bank account details to refund me. I provided the bank info and another week goes by - no refund. I call again today and am being told that the purchase price has been credited to my Otto account. Untrue because I checked. It now needed to be sent to my bank account and that would take another 12 working days. I should be patient. Still waiting for 900 €. I guarantee that I will have to call again. I wonder whether they will pay my interest for working with my money for three months. Unbelievable! Don't purchase anything of higher value from OTTO.

Update on Dec 20th: Still no refund received. I just spent 10 min waiting for a customer rep, then my call was dropped. I called back and was told the refund was issued today. I checked my bank balance, no refund received. Looks like I will have to call them again tomorrow. How is it that amazon refunds within a week of receiving a return and Otto is incapable to come within 6 weeks?

Worst experience online shopping ever. They messed up my orders and payment system now I can't order anything for 1,5 years from a mistake Otto did. I should be relieved that I don't have to order from there anymore but it's very frustrating and I would recommend using Otto at all.

Bought a i7 13th gen and instead got an i7 12th gen (the workers can't differentiate the numbers 13 and 12)

They have rendered the youth in Nigeria useless with this OTTO investment platform...The government needs to look into this huge cyber crime..

Seriously the withdrawing issue is very very slow I made a withdraw since last 3day to day is the 4th day an uphill now. I haven't received an alert.

I send 7000k to my otto account, don't received it

You can oder directly with them but you can only pay by sending them money beforehand. Like this you can wait for 2 weeks until you receive your oder, faster to get it from China. It seems that you first need to be verified probably by some German Schufa. You can not just call them and ask them to change your payment Visa because they don't trust Visa. Very doubtful company and unpleasant experience. Calling them they are not trained to help you. I was shocked that such unprofessional companies exist.

Please help me confirm is this website is recognized by otto.
otto-c2c.com

Very bad customer service. When you have a problem, it is so difficult to reach the customer service....

Worst customer service. Lazy and wanna just quickly get off the phone. I had to call 12 times and nothing was ever sorted out. They are horrible customer service (except maybe two from head office). I will never order with them again. Bad system that doesn’t work and you spend all your energy and effort to get what’s rightfully yours. They cheated me on points big time!!!! Never again!

Otto is one of best shopping online to shop and their consumer service are very responsive