When buying a subscription as a gift, it is not clear where you have to fill in your own details and the details/address of the one getting the present. Even if the contact via email was very fast and... See more
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I,m guessing our transporter likes wine, because we never got our initial bottle that they deemed “delivered”. But no problem for “Our daily bottle” did not hesitate and send us a new bottle that was... See more
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For a first contact I found the communication smooth and decently anticipating to avoid delivery problems. The service and delivery were OK for sure The first wines were OK but a little under my e... See more
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Best customer care team ever. They realized before me something went wrong with my order. In 1 minute I got an email from the team and in another 4 minutes they solved the issue for me. And that durin... See more
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Company details
Written by the company
Our Daily Bottle Wine Club is an online wine subscription service and wine shop. We source wines from small wineries all over the world, pay a fair price to the farmers and bring you the gems we found. We curate. You discover. We have a store in Antwerpen, The Tasting Room, where you can enjoy snacks and a fully automated wine tasting experience. We also offer wine courses here and online.
Contact info
Belgium
- ourdailybottle.com
4.4
Excellent
242 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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loved it and will potentially reuse it
12 January 2021
Great wine for a reasonable price
Great wine for a reasonable price, love the service and all the information they provide about the wines and other things! I think the monthly wine subscription is also a perfect gift!
I would definitely recommand it!
10 January 2021
Very good wine from a totally unknown…
Very good wine from a totally unknown area : Macedonia !
It is really worth trying it, especially for those who are looking for a new experience in the world of the wine
9 January 2021
Reply from Our Daily Bottle
Oh dankjewel Marc! Fijn dat je genoot van de Macedonische wijnen.
Het is eens iets anders en dat is precies waar wij voor staan. Cheers to you!
Best customer care team ever
Best customer care team ever. They realized before me something went wrong with my order. In 1 minute I got an email from the team and in another 4 minutes they solved the issue for me. And that during the Christmas holidays. Amazing! Thanks!
1 January 2021
Reply from Our Daily Bottle
Hey Jolien! Thank you for shopping with us and also many thanks for taking the time to write this review. It's greatly appreciated. Wishing you a wine-derful new year!
Let's try again later
Like the concept and the product catalogue. The online shop can be slightly improved. (being able to sort by origin/ grape variety, etc)
Unfortunatly two bottles of white wine were deliverd instead of red, but since the high demand and pressure during holidays this can be forgiven.
28 December 2020
Reply from Our Daily Bottle
Hey Hans,
Bedankt voor je review. Ook al is het druk, het is natuurlijk onaanvaardbaar als je foute flessen krijgt. Heb je dit gemeld? We kunnen ze onmiddellijk inruilen, dat is absoluut geen probleem. Het is wel lief dat je begrip toont voor de drukte. Het is inderdaad een overrompeling geweest, maar we zetten de dingen die fout zijn gelopen met heel veel plezier recht. Wat betreft je opmerking naar origine, zeer terechte opmerking. We zijn volop in de dev.fase van meer uitgebreide product pages.
Hopelijk tot snel en stuur ons zeker een mailtje voor de omruiling van de verkeerde flessen.
=> Hello@ourdailybottle.com
Vriendelijke groeten,
Isabeau van Our Daily Bottle
The auto reply email promised to be…
The auto reply email promised to be back to mne within 24 hours but was not the case due to the holiday season. But the auto reply should have been adapted to reflect the busy holiday season no?
Thanks
27 December 2020
Reply from Our Daily Bottle
Hi Gwendolyn,
I have actually been working through the holidays to respond to client messages.
I don't see a recent message from you, at least not through e-mail or the shop messenger.
The last message I saw was 16-12 to which we did respond. We are a very small team and try our utmost best to help people as soon as possible. I saw you placed an order with us today. Are there any questions related to that?
Kind regards,
Feel free to contact me personally as well on 0494/92 84 62
It is disappointing that when you give…
It is disappointing that when you give a daily bottle subscription as a a present you pay the full price and don't receive the 11 euro reduction for the first box
27 December 2020
Reply from Our Daily Bottle
Hi Karine,
Thank you for your review. The first box offer is indeed only for subscriptions you purchase for yourself, not gift cards. Whereas we understand how that can be perceived as disappointing, you have to look at it from a business point of view. We are only able to give such a big discount and therefore give up our margins entirely (in fact it's actually brought to you at a loss) because we are confident that we can convince you of the quality of our product and that you will keep your subscription and keep shopping wine with us. A gift subscription is actually a once-off order, where we don't have the same opportunities to convince the receiver to stay in the club. We work with small wine farmers and family-owned wineries and pay them fair prices (unlike supermarkets for example). We therefore have to run a smart business too. So, I sincerely hope you understand it from our point of view.
However, there was a great incentive if you bought a gift membership for someone during the holidays. We actually gave you a gift card too for free shopping credit. I hope this was satisfactory too.
In any case, thank you for shopping with us and supporting small wineries! I hope the people that received it, adored their gift. They will be thinking of you every time a box arrives. Happy holidays, Karine.
Kind regards,
Isabeau from Our Daily Bottle
Reply from Our Daily Bottle
Danku Peter! Blij dat de wijn snel toegekomen is in deze drukke periode. Bedankt om de tijd te nemen om ons dit review te schrijven.
Quick delivery
Quick delivery. Still have to open the box as it is a gift for my wife...
17 December 2020
Reply from Our Daily Bottle
What an excellent gift ;) Thank you for giving us a stellar review as well. Much appreciate your effort. Looking forward to seeing you on ourdailybottle.com soon
Reply from Our Daily Bottle
Glad you enjoyed it!
Very efficient service and great wines!
9 December 2020
Reply from Our Daily Bottle
Oh thank you Alexandru! Glad you're enjoying the wines. Happy holidays to you!
Reply from Our Daily Bottle
Oh dankje Serge! Bedankt om bij ons te wijnwinkelen en bedankt om de tijd te nemen een review te schrijven. Cheers to you!
Disappointed
I couldn't get my box for three days and then I had to pick it up from a Carrefour!
I personally didn't enjoy the Tikves, which is fine, we could differ in taste. However, according to Vivino, they were also not within the price range.
As for customer services, ODB is pretty great, they are very responsive and it's easy to communicate with them, which I guess is a plus.
2 November 2020
Reply from Our Daily Bottle
Hi Bulut,
Thank you for complimenting us on our customer service. Vivino is unfortunately not trustworthy when it comes to prices. They take an average of all the prices entered by consumers all over the world. It can therefore never take into account local excise and taxes. Belgium is a well-known highly taxed country especially on alcohol. To give you an idea: From the price you pay, 33% goes to the winery, 21% to VAT, approximately €1.30 euro goes to transport (getting the bottle in Belgium + excise) and we have a very modest margin of 35% of which we give 20% back to wine club members when they purchase on our webshop.
On top of that, you received the first box at an offer of €12.5 including shipping (worth €5 ) for two Macedonian bottles worth €25, 40. One might argue that that's a very good deal. Members also receive 20% discount off webshop prices. So we really do our best to offer you good value for money for really great wines.
Kind regards,
Competitive prices. Efficient order/delivery.
I experienced some issue when using my existing account. I was not able neither to log in nor to reset my password. I created a new account with the same email and was able to get back my personal data.
Once done, it was really easy to order and apply the discount. The delivery was really fast and secured by using Bpost. High quality has been put on the packaging. Wine is very fine.
Due to very competitive prices, I will consider to regularly order at Our Daily Bottle, enjoying the choice and the efficient order/delivery process.
6 July 2020
Unprompted review
So good!
Every wine that I have ordered has been so good! Very reliable and consistent quality.
19 May 2020
Unprompted review
Reply from Our Daily Bottle
Ah thanks Meredith! Much appreciated you took the effort to write this review. Makes us very happy.
Súper fast and quality for price
Súper fast! The rosé was really nice, waiting to taste the monthly selection.
16 May 2020
Unprompted review
Reply from Our Daily Bottle
Glad you liked the rosé Eleonora. You'll discover many other gems!
Great deal, but big cheap looking stickers on bottles ruin a part of the wine experience.
We got a great deal on a promotion with the digital wines where we received a 20 euro discount because we bought for over the amount of 70 euro. No complaints about the wines itself or the delivery. We might buy here again in the future if they offer similar promotions.
The reason why I'm only giving 3 starts is because of something else which other people might not be bothered about but was a little strange to us. Apparently they put a big sticker on each bottle with their 'Our daily bottle' logo. A nice bottle is part of the wine experience and is ruined a little bit by doing this because it actually makes the bottles look cheap. One of the bottles was also meant as a gift for Mother's Day which is a no-go now because the stickers do not come off without damaging the etiquette. We know a thing or two about wine and are probably not the typical target audience for this website, but this is definitely something worth mentioning that they will hopefully consider changing in the future.
2 May 2020
Unprompted review
Reply from Our Daily Bottle
Hi Roel,
Thank you for taking the time to write a review. Even though we take a more modern approach and our wines are about accessibility to a bigger audience, we do consider wine connoisseurs as our target audience as well. Quality is our main criterium. We import wines from smaller wineries but they undergo intense sourcing scrutiny by a team of experts. The stickers are meant to be an easy reminder of where you got the bottle. When we did market research we saw that consumers were often overwhelmed by choice and lose their way in a selection a bit. They buy something that they like but then forgot which supermarket, store, etc they got it.
I understand why you may find it annoying, even though we have never received a complaint about this in the past.
Our Daily Bottle stands for smaller wineries, sustainable agriculture and fair trade. That's what that sticker symbolises. A sort of seal of approval and it supposed to build trust that we took great care in selecting this bottle.
We are a very small business, as the founder I even still make most of the packages myself. You can always leave a note in future in check-out that says "no stickers please" and then we can honour that.
Have a lovely weekend
Isabeau Sas
Founder
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