Ourfunhobby Reviews 206

TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

After trying to cancel my membership they have now emailed me saying that I have to update my review to get a refund which is wrong they tried to advertise a product that doesn't exist! Then charge u... See more

Rated 5 out of 5 stars

It is 3am in the mornig and i received an email refarding a topup in 3days for the service that was cancelled. i immediately started the virtual chat and was assited by Kai. within a few minutes every... See more

Rated 3 out of 5 stars

I tried to order something, and I didn't see the small letters on the bottom telling that I would subscribe : "I consent and accept the conditions of the membership and would like a secondary m... See more

Company replied

Rated 5 out of 5 stars

Unfortunately, the first agent I dealt with did not do what they promised. That said, I spoke to Sammy this week who promised to sort out a refund for me and they did! Many thanks Sammy, you are a s... See more


Contact info

4.1

Great

TrustScore 4 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

I like it

I like it. Just not in a financial state at the moment to purchase goods

21 August 2024
Unprompted review
Rated 3 out of 5 stars

Subscription without consent

I tried to order something, and I didn't see the small letters on the bottom telling that I would subscribe :

"I consent and accept the conditions of the membership and would like a secondary membership. 2x recurring payments every 14 days, current rate (63 €). Cancel anytime."

That was clicked, without my consent, so I mailed instantly to unsubscribe, I'm waiting for their confirmation. I think it's an abuse
Edited, I finally ge the answer I was needing, but it should have come right away, that my subscription could not ne canceled, as it didn't go through.... so I put a 3 star

10 July 2024
Unprompted review
Ourfunhobby logo

Reply from Ourfunhobby

Dear Simoncusonnet,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We still could not locate you account.

Please make sure to provide us with your information to be able to find your account and solve your issue.

And feel free to reach out to our customer support team at support@ourfunhobby.com for further assistance.

Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 1 out of 5 stars

I order something that they say its R37…

I order something that they say its R37 and they took that money then after 3 days another money deducted a lot of money, what's wrong with this company the money they never told me about,now I have been waiting for refund, please

10 June 2024
Unprompted review
Ourfunhobby logo

Reply from Ourfunhobby

Dear Nokuthula,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We sent you an email please make sure to check your inbox.

And feel free to reach out to our customer support team at support@ourfunhobby.com for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 3 out of 5 stars

It took a long time for them to cancel…

It took a long time for them to cancel my subscription as I told them the first time I saw that I had been charged. But they told me when that they canceled my membership then I noticed yous charged me 2 times so I am very upset because I didn't have enough To pay my bills.

8 May 2024
Unprompted review
Rated 5 out of 5 stars

Thanks for understanding

Thanks for understanding where I was coming from and taking it into consideration and resolving this issue I was having. The experience was rewarding that you listened to me the individual and I appreciate that so much. Thank you for all you did.

27 April 2024
Unprompted review
Rated 1 out of 5 stars

Please get the money back as soon as possible.

Thank you for your understanding of the subject. I have withdrawn amounts from my account without asking for permission from me, so I was very angry and the assessment, I will evaluate you after a refund.

27 April 2024
Unprompted review
Ourfunhobby logo

Reply from Ourfunhobby

Dear مهند ,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We sent you an email please make sure to check your inbox.

And feel free to reach out to our customer support team at support@ourfunhobby.com for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 1 out of 5 stars

Avoid this is a total fraud

Avoid this is a total fraud, scam site please don't get caught out

7 April 2024
Unprompted review
Ourfunhobby logo

Reply from Ourfunhobby

Dear Nikki,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We could not locate your account.

Please make sure to provide us with your information to be able to find your account and solve your issue.

And feel free to reach out to our customer support team at support@ourfunhobby.com for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

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