Ezekiel is a highly successful business woman. And a woman of God who is doing great work for the humanity by purifying our water! Please don’t hesitate to reach out to her with any questions as she i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Max, the engineer, fitted my One Taap machine yesterday. Despite having to uninstall an existing machine and tracing a water pipe under the plinths around the kitchen, he was efficient, friendly and f... See more
It was really easy to order online. There communication throughout was spot on - from initially placing the order- to the machine being delivered and fitted. There was a mix up with my contact number-... See more
I called Our taap to report a fault with my machine. The lady I spoke to was most helpful and booked an engineer to attend within 2 days. Adam the engineer attended. He was on time as stated, friendl... See more
Company details
Written by the company
Stream pure water on subscription. Enjoy instant triple-filtered and UV-purified boiling and chilled water, delivered through one beautifully designed system, at the touch of a button.
The UK’s most comprehensive home water solution
Written by the company
- Don't compromise on the water you drink
- Our Taap gives you the clean taste of mineral water and the convenience of an integrated tap at a fraction of the cost!
Money Back Guarantee
Put us to the test for 30-days
Notify us within 30 days of installation if you've had a change of mind, and we'll provide you with a refund and no additional payments will be required after we collect the system.
Contact info
79-81 Paul Street, EC2A 4NQ, London, United Kingdom
- 0207 022 6472
- ourtaap.com
4.8
Excellent
9k reviews
Replied to 82% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Needed a new water filter.
I called customer service to check when our next water filter was due. It was scheduled for late June, but we needed one sooner due to heavy usage. Calvin in the Customer Support Team was incredibly helpful and arranged for a replacement filter to be sent out early at no extra cost. I am very grateful for his excellent service. Thank you, Calvin!
26 May 2026
Unprompted review
Ezekiel was very helpful and friendly I…
Ezekiel was very helpful and friendly I really appreciate the good customer service helping me with my upgrade
26 May 2026
Unprompted review
Highly recommended
I've been with Our Taap (and previously Virgin Pure), since November 2018, and can highly recommend them. I actually haven't had any issues with my original unit until about 3 months ago, when it started to leak. I had a couple of engineer visits and they fixed it for a few weeks, but then a different fault appeared (most recently, not heating), so I decided to go for a new subscription as there was a good offer on their new units. I dealt with Chiqui who was excellent. She explained everything clearly, and the upgrade process was very smooth. Just waiting for the new unit to be installed and the old one removed.
24 May 2026
Unprompted review
The advisor Chiqi was very informative
The advisor Chiqi was very informative, polite, patient and helpful.
All my questions were fully explained in a clear manner and not at all pushy which I appreciated.
I will be getting this machine based on the helpful advice I was given.
24 May 2026
Unprompted review
Ezekiel Was helpful when I discussed…
Ezekiel Was helpful when I discussed the problem with the water machine and gave other options.
22 May 2026
Unprompted review
Ezekiel at Our Taap was super helpful…
Ezekiel at Our Taap was super helpful and gave me choices every step the way...they wanted me to be sure I knew what I was purchasing and how great the product is...it was a great phonecall and I believe my family is in good hands with Our Taap.
22 May 2026
Unprompted review
Amazing Customer Service Representatives
Ezekiel at Our Taap customer service was super helpful and kind during my setup and onboarding process. Thank you! I’m super excited to get my water system installed :)
22 May 2026
Unprompted review
Jala installed our device
Jala installed our device. He was extremely friendly, knowledgeable and gave us quick introduction on use. He efficiently fiited the device and also adjusted settings. Overall great service.
20 May 2026
Unprompted review
The installation was made easy and easy…
The installation was made easy and easy to understand very well and thoroughly covered all topics and instructions of use, Adam G was a true company asset and very knowledgeable and professional
21 May 2026
Unprompted review
As usually Adam G did a great job
As usually Adam G did a great job. Neat and tidy and on time. Went above an beyond. Also he has a great personality.
21 May 2026
Unprompted review
First Class Service
Been a customer for a number of years now and always found the products and more importantly, the customer service second to none. Today after a recent house move, had my Home Water system II reconnected by Brett who was respectful of home and had the machine up and running in next to no time…first class service as always!
21 May 2026
Unprompted review
Adam G
Adam G, was Brilliant, very polite, and I was very comfortable with him in my house. Very nice guy,
21 May 2026
Unprompted review
The engineer that installed at our…
The engineer that installed at our property was brilliant. His name is Jala. He was really professional and respectful. He did completed the job in a timely manner and was clean and tidy.
20 May 2026
Unprompted review
Happy with my new One Taap
Max, the engineer, fitted my One Taap machine yesterday. Despite having to uninstall an existing machine and tracing a water pipe under the plinths around the kitchen, he was efficient, friendly and fast. He called to tell me when he would be with me and kept me informed at each stage of the install. A good experience.
19 May 2026
Unprompted review
Adam S did a fantastic job installing…
Adam S did a fantastic job installing our water machine when we moved house. He worked quickly, efficiently, and made the whole process completely hassle-free. Everything was set up perfectly with no issues at all. Really pleased with the service — highly recommend!
20 May 2026
Unprompted review
Excellent service
From customer service Excellent, I highly recommended your company and all the staff especially Jala arrived on time, with positive attitude, full of dedication to get his job done keep up the great work and
Well done Our Taap team!
One of the happy and grateful customer here!
More power
20 May 2026
Unprompted review
Helpful and approachable!
Excellent customer service from the representative Chiqui A. She was friendly, knowledgeable and able to answer all my questions about ordering and installation. It made everything very easy to understand and I really enjoyed our conversation!
19 May 2026
Unprompted review
Great customer service from Ezekiel, she was amazing
Spoke with Ezekiel and she was amazing, so knowledgable and friendly and explained everything very clearly.
Made the experience of upgrading very fast and seamless
19 May 2026
Unprompted review
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