Purchased a generator from Outbox, the website says "shipped next day" but the delivery from Hunter Express (their delivery partner) has taken 15 days since I purchased, with no sign of the delivery.... See more
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The end to end process from purchase to deliver was very fluid and transparent with Outbax via their online portal. Value for money product and can’t wait to start the new 3.5KW Gentrax Inverter Gasol... See more
Company replied
Super quick delivery with tracking was great. No surprises. Pricing was comparable to other online stores and way under local store prices. Very well packaged ensured that even with the rough treatmen... See more
Company replied
Spent a lot of time looking at the right generator for myself, and everytime i visited the OUTBAX site there was someone there to talk to me and help me out plus the online purchase set up made an e... See more
Company replied
Company details
Written by the company
We provide your camping and outdoor needs at consistently low prices, without compromising quality.
Contact info
Sydney, Australia
- 02 888 10 333
- support@outbax.com.au
- outbax.com.au
3.9
Great
419 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Outbax
Thanks for the review Becky, we're happy to support you at any time :)
It was so easy to order and unreal how…
It was so easy to order and unreal how quick the delivery was
4 April 2023
Reply from Outbax
Thank you for the wonderful review and for taking the time to share your feedback with Outbax.
I could not have been happier with the…
I could not have been happier with the service and delivery I got . Honest, reliable and fast service from the time I ordered it was only 5 day’s delivery. Thank you
31 March 2023
Unprompted review
Reply from Outbax
Thank you for the 5-stars, Bill! Hope to see you again soon!
Reply from Outbax
Hi David! Thank you again for taking the time to share your experience with us. We're grateful for customers like you.
Reply from Outbax
Thank you Tim! We really appreciate you taking the time to share your feedback.
Great service!
Outbax has great service.
They did everything to make my purchase a great experience ;)
11 March 2023
Unprompted review
Reply from Outbax
Thanks so much for your review Peter!
Fast delivery and good discount
Fast delivery and good discount.
Could provide a little bit more information about the Anderson plugs. Such as links to purchase corresponding plugs.
24 March 2023
Reply from Outbax
Thanks for taking the time to review customer!
Reply from Outbax
Thanks for the review Hayley, we're happy to support you at any time :)
Quick service and delivery
Quick service and delivery, great price and reviews that you can check
21 March 2023
Reply from Outbax
Thank you for the wonderful review and for taking the time to share your feedback with Outbax.
Gentrax 2 KW generator.
Gentrax 2 KW generator.
I was surprised at the quick delivery. Hadn't expected it for another few days where I live.
Item as advertised and works well. Tested it out within 2 hours of delivery.
Thanks to the manual emailed earlier at purchase.
21 March 2023
Unprompted review
Reply from Outbax
Thank you for the 5-stars, Ob! Hope to see you again soon!
Great service delivery was quick and…
Great service delivery was quick and they even emailed user manual before product arrived
14 March 2023
Reply from Outbax
Hi Greg! Thank you again for taking the time to share your experience with us. We're grateful for customers like you.
Impressed with after care service.
Customer service is great as I had an issue with payment of 2x Generators and James from Customer Service solved it straight away.
8 March 2023
Unprompted review
Reply from Outbax
Thank you Clay! We really appreciate you taking the time to share your feedback.
Reply from Outbax
Thanks so much for your review Rob!
Great experience
Great follow up emails on how to use the generator prior to its arrival. Easy to use website with all info on product available. Looking forward to using our generator thank you
2 March 2023
Reply from Outbax
Thanks for taking the time to review Damien!
Good service and delivery
I love the way you come on line and ask if I need help at all with selecting generators
23 February 2023
Unprompted review
Reply from Outbax
Thank you for your kind words, Pamela! We are happy to assist you in any way we can and are glad that you appreciate our online support. We appreciate your business and look forward to serving you again soon. Cheers!
Ordered the 120AH
Ordered the 120AH, too big for our battery box, emailed support and was answered within an hour, advised I could send it back and be refunded to buy the 100AH that will fit. All correspondence polite and in a timely matter.
28 February 2023
Reply from Outbax
Thank you for the wonderful review and for taking the time to share your feedback with Outbax.
Fast easy service
23 February 2023
Reply from Outbax
Thank you for the 5-stars, Aron! Hope to see you again soon!
Good quick delivery
21 February 2023
Reply from Outbax
Hi Adam! Thank you again for taking the time to share your experience with us. We're grateful for customers like you.
Thank you for the help online
Thank you for the help online answering all my questions about the flexible solar panel and for the speedy delivery too.
19 February 2023
Unprompted review
Reply from Outbax
Thank you Paula! We really appreciate you taking the time to share your feedback.
My first encounters weren't impressive…
My first encounters weren't impressive at all. Later ones were much better and Outbax somehow become more "people/client" friendly. (If I can put it that way). Yes, I find I am more confident/happy to contact/speak with you, and most definitely do my bit, in introducing friends to Outbax.
16 February 2023
Reply from Outbax
Thank you for sharing your experience dealing with the Team recently, Jesse. We fully embrace the "Customer First" protocol. We hope to see you again. Stay Safe.
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