outdoorandgardenlighting.co.uk Reviews 

177
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Against a backdrop of an order of 6 additional bollard lights, where the lights were not going to be available until late June and after a new deck was installed, Outdoor and Garden lighting (via Cust... See more

Rated 5 out of 5 stars

Great customer service. Delighted with my purchase and the process. The light is a quality item and straightforward to install

Rated 4 out of 5 stars

I was looking for an unusual outdoor light to match a new front door and this is very smart looking and good quality. Very pleased with the appearance although when lit slightly dimmer light than I’m... See more

Rated 5 out of 5 stars

We had a difficult archway into our London Mews road. Lighting has been a challenge. Two wall lanterns from Ourdoor and Gardening were just right. They arrived speedily and were good value for money.

Company details

  1. #83 of 99 best companies in Lighting Shop

Written by the company

The Outdoor & Garden Lighting Company is the largest online retailer of quality outdoor and garden lighting.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

177 reviews

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4.4

All reviews

(177)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

If you wish to send my review to Paypal please feel free to do so. I actually ordered then cancelled …but will reorder from you and never use PayPal ever again for anything.

I actually ordered then cancelled the order through no fault of yours. I happened to be starting a battle with 'PayPal' to recognise it was immorally unfair of them to insist I spend £17 at my cost to return to the Chinese maker the rubbish that was sent on to me after the thieves had stolen my 'tracked' ordered £71.99 priced '90.000 LUMEN TORCH', and sent on to me a substute relabelled package that my ordered torch would not fit into, just to hide the point in transit where my torch was stolen. When I have finished with PayPal I will get back to you and re-order the lamps and bulbs but pay for them without using PayPal ever again for anything.

15 December 2022
Rated 5 out of 5 stars

Porch light

This light was ordered on line and came within the time stated. I’m very pleased with it. Can’t wait to get it fitted in the porch.

16 January 2023
Rated 1 out of 5 stars

What a shambles!

Terrible service from the outset.
When initially placing order via web site, site stated products had a lead time of 2-3 working days BUT then received an email stating a 14-16 working day lead time.
Responded to this email requesting order to be cancelled but no response received. Chased again via email a few days later and still no response.
Have tried ringing them on multiple occasions with no answer.
No credit been refunded even though order placed roughly two weeks ago.
Terrible, terrible service - will not shop from here again!

28 October 2022
outdoorandgardenlighting.co.uk logo

Reply from outdoorandgardenlighting.co.uk

Rehan, I am so sorry for this, I have looked though our emails and we have had one email from you, the one you replied asking for the refund. It didn't go to the correct person and I don't understand why and will look into this, I have just issued the refund for you.

Rated 5 out of 5 stars

Great!

Fast deliver, polite correspondence & good lights. Thank you!

21 October 2022
Rated 3 out of 5 stars

It looks like a nicely made lamp. Fitting it will prove it or not. itemThe item seems OK but the instruction…

The item seems OK but the instruction sheet supplied in mostly irrelevant, and more important things like chain adjustment and fitting it are missing.
The hanging plate is designed for attaching to a porch ceiling or similar and not for use in the garden or on a pergola, which is what I wanted it for. A bit of creative installation will be required.
I was not impressed to get request for a review before the item arrived.

1 September 2022
Rated 5 out of 5 stars

Excellent service

Unfortunately 2 of items were broken in transit, no fault of the supplier, they rectified this immediately without hesitation, very professional. Placed my second order already.

31 July 2022
Rated 5 out of 5 stars

Highly recommended

Nice quality product, competitively priced.
Well packaged and prompt delivery.

Would definitely purchase from this company again and wholeheartedly recommend.

7 July 2022

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