outdoorandgardenlighting.co.uk Reviews 

177
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Against a backdrop of an order of 6 additional bollard lights, where the lights were not going to be available until late June and after a new deck was installed, Outdoor and Garden lighting (via Cust... See more

Rated 5 out of 5 stars

Great customer service. Delighted with my purchase and the process. The light is a quality item and straightforward to install

Rated 4 out of 5 stars

I was looking for an unusual outdoor light to match a new front door and this is very smart looking and good quality. Very pleased with the appearance although when lit slightly dimmer light than I’m... See more

Rated 5 out of 5 stars

We had a difficult archway into our London Mews road. Lighting has been a challenge. Two wall lanterns from Ourdoor and Gardening were just right. They arrived speedily and were good value for money.

Company details

  1. #83 of 99 best companies in Lighting Shop

Written by the company

The Outdoor & Garden Lighting Company is the largest online retailer of quality outdoor and garden lighting.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

177 reviews

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4.4

All reviews

(177)

25 reviews in the last 12 months

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Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience. Ordered a light but no communication on delivery for days. I had to contact them several times requesting updates to be given a stream of excuses and evasive answers. Clearly they did not have the item in stock when they sold it to me and had no intention of admitting that they were unable to deliver having taken my money.
Only efficient experience was the speed of the refund after I cancelled the order after more than 2 weeks of waiting.
I will never use them again.

19 April 2022
Rated 5 out of 5 stars

For direct contact

For direct contact, it was an phone answering service but they did return my call the following day. They were very helpful . I had trouble getting an item delivered in time by another company but this company was excellent, and not only was the item much cheaper, it was delivered in a few days !!

21 February 2022
Rated 1 out of 5 stars

Confusing company naming …..

Trades under the name of Tiffany lighting apparently yet no communicatin after the order to this effect. Hence difficult to get hold of and confusing.
Item arrived after chasing even after monies taken 1 week earlier.
Packaging not the best either.
Won’t be using again.

1 February 2022
outdoorandgardenlighting.co.uk logo

Reply from outdoorandgardenlighting.co.uk

Jackie, thanks for your review. We have two companies and both have seperate emails but the same phone number. We don't hide that and will send out emails with both company names on them. As far as I can see we delivered your lights to you inside the timescale we advised and although you state the packaging wasn't the best I can only assume as you haven't reported any damage that the lights arrived without damage.

Rated 2 out of 5 stars

Didn’t live up to the service promise.

I ordered some outdoor lights to be built into a wall. Website showed a 7 day delivery. After ordering, the email said 10-14 days but that they would notify if not in stock.
No notification, but after 15 days, I’d heard nothing. You can’t call this supplier directly. Calls go to an umbrella company. To be fair, they called back promptly but told me that ‘they might be in next week’
Given the uncertainty, I cancelled the order and requested a refund.
They agreed this with no argument and effected the refund very promptly.
I subsequently found the same product at a different supplier, for a lower price, and got next day delivery.

22 November 2021
Rated 1 out of 5 stars

Still waiting for my order

Still waiting for my order which was placed over a week ago. Customer Service have said it hasn't arrived to them yet so very disappointed as website said within the week :(

17 November 2021

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