Against a backdrop of an order of 6 additional bollard lights, where the lights were not going to be available until late June and after a new deck was installed, Outdoor and Garden lighting (via Cust... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great customer service. Delighted with my purchase and the process. The light is a quality item and straightforward to install
I was looking for an unusual outdoor light to match a new front door and this is very smart looking and good quality. Very pleased with the appearance although when lit slightly dimmer light than I’m... See more
We had a difficult archway into our London Mews road. Lighting has been a challenge. Two wall lanterns from Ourdoor and Gardening were just right. They arrived speedily and were good value for money.
Company details
- #83 of 99 best companies in Lighting Shop
Written by the company
The Outdoor & Garden Lighting Company is the largest online retailer of quality outdoor and garden lighting.
Contact info
18 Pillings Road, LE15 6QF, Oakham, United Kingdom
- 01572 720599
- sales@outdoorandgardenlighting.co.uk
- outdoorandgardenlighting.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cheap looking & felt like plastic .
Cheap looking & felt like plastic .. colours were not the same as the website
The lights came in to boxs one box had…
The lights came in to boxs one box had a small hole in it But it was well packed so no damage very well please with lights better than expected
Very disappointing experience
Very disappointing experience. Ordered a light but no communication on delivery for days. I had to contact them several times requesting updates to be given a stream of excuses and evasive answers. Clearly they did not have the item in stock when they sold it to me and had no intention of admitting that they were unable to deliver having taken my money.
Only efficient experience was the speed of the refund after I cancelled the order after more than 2 weeks of waiting.
I will never use them again.
A great site and one I was glad I came…
A great site and one I was glad I came across. Got the item i wanted at a very reasonable price. Delivered as promised and all ok.
Really pleased and fully recommend.
Great product really well made
Great product really well made arrived on time. Really pleased.
For direct contact
For direct contact, it was an phone answering service but they did return my call the following day. They were very helpful . I had trouble getting an item delivered in time by another company but this company was excellent, and not only was the item much cheaper, it was delivered in a few days !!
I have yet to receive my order, poor service & communication
I have yet to receive my order, and had no communication from you
Pretty poor service
Would like to know when I will receive my light
Not received our purchase yet so cannot…
Not received our purchase yet so cannot comment 😒
No item and no communication
After placing my order I have received no communication confirming my order, received no communication about delivery and have not received my item.
Confusing company naming …..
Trades under the name of Tiffany lighting apparently yet no communicatin after the order to this effect. Hence difficult to get hold of and confusing.
Item arrived after chasing even after monies taken 1 week earlier.
Packaging not the best either.
Won’t be using again.

Reply from outdoorandgardenlighting.co.uk
Nice selection of lights
Nice selection of lights, quick delivery.
Only critisism, I wish the pictures on the website showed more details of the fittings.
As good as many online sites
As good as many online sites. Item took a week to arrive, about normal. Fine.
Didn’t live up to the service promise.
I ordered some outdoor lights to be built into a wall. Website showed a 7 day delivery. After ordering, the email said 10-14 days but that they would notify if not in stock.
No notification, but after 15 days, I’d heard nothing. You can’t call this supplier directly. Calls go to an umbrella company. To be fair, they called back promptly but told me that ‘they might be in next week’
Given the uncertainty, I cancelled the order and requested a refund.
They agreed this with no argument and effected the refund very promptly.
I subsequently found the same product at a different supplier, for a lower price, and got next day delivery.
Still waiting for my order
Still waiting for my order which was placed over a week ago. Customer Service have said it hasn't arrived to them yet so very disappointed as website said within the week :(
Still waiting… a week after payment
So far still waiting for goods
My lighting was beautiful but the wrong…
My lighting was beautiful but the wrong size.
Rand to enquire about a refund, what marvellous service, lovely man couldn’t have been more helpful.
Amazing service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.





