Outlet Asics Reviews 666

7 days from the order and still no package arrived.

The product was supposed to arrive in 3-5 days. After 1 week there was no update on my order, I started to worry but no one answer to emails or phone. Then I was notified the shoes were shipped from Germany and arrive to Portugal 10 day after the payment..
I don't recommend it, there's no costumer service.

I returned two shoes on 2nd May through UPS and contacted Customer Experience Contact Hub by filling form for the refund. I didn't receive any reply except automated confirmation message. As of today 19th May I still didn't receive any refund. Seems company/department is using customers money for their working capital. There is no customer service whatsoever. Their contact us telephone line opens from 8am UK time for 4 hours. I am on telephone line from more than 15 minutes nobody is picking up the phone. Pathetic experience.

Sorry ASICS, but I will not order again directly.
I had an order and 15 days passed without update. Product not shipped. Sending multiple emails with questions and not response. There is none in the call centres to answer the calls.

Ordered a pair of gore-tex trainers on 5th May as they were £30 cheaper than anywhere else. Item dispatched on 6th May...but in Germany. Got a text to confirm delivery would be on 13th May but UPS had lost the package for the 4th time by then. I emailed an enquiry to them, and got a reply 3 days later. Finally arrived today (17th May). Product is great, dispatch was as expected, courier (UPS)....useless, and dispatched from Germany, which isn't mentioned on the website, otherwise I'd have ordered from a UK supplier to avoid the awful export process

Ordered £250 of running shoes on 5th May, nothing by 17th May. Their phone lines have been down since at least 5th May, they haven't responded to any of my emails apart from automated acknowledgments, their order tracking isn't working. AWFUL EXPERIENCE Will never shop with them again

I'm quite shocked at the bad reviews, because I've ordered a couple of times already and (runners) and my shoes were perfect, delivery was fast and all went smoothly. Happy customer here, I'll order again.

fake site. hotline 14h-18h. 3-5 workday delivery. after 2 weeks paypal returnws order. suddenly order = storno

I ordered a new pair of trainers back in February and they never turned up. They refunded me so I thought I'd try again. Two months later, still nothing. I emailed and received really unhelpful replies, including confirmation of the first refund (they evidently didn't read my email). I then received an email telling me there had been a failed delivery and the parcel was in a local shop but with no indication of when that had happened. Strangely they arrived the next day and the label had missed off most of my address, hence the issues. Anyway, I have the trainers now (and another pair I bought from elsewhere in the meantime) but I don't think it was worth the hassle or wait.

1st part of shoe order just arrived, 1 week after ordering which I was pleased with as shipped from Germany. However, that’s where the pleasure ended. When I opened the parcel discovered I had been sent the wrong style, size (3 sizes larger than ordered ) and colour - not sure there was anything else they could have got wrong. Having now read other reviews I’m not hopeful that this error will be easily rectified without causing me a load of time and effort but I’ll be happy to update this review if that turns out not to be the case.

Two orders cancelled, first seemingly due to payment issues, they wanted to do a security check, but service is only available until 8-1pm (usual working hours for any employed person...).
Second order cancelled probably due to out of stock.
It sucks.

Non existent customer service. Will take your money and give you no information on your order. I ordered a pair of shoes a month ago. No sign of them and the UPS tracking number they provided does not exist on UPS system. Scammers

I am at a loss of what to do next. I bought 2 pairs of identical trainers in different sizes to return one pair afterwards. But it is impossible to return the second pair. The Returns code does not recognise my order, and I have emailed the help line multiple times. There is no phone number. I would be delighted if someone can help me!

Terrible service,3-5 day delivery is a complete lie.i ordered 8 days ago and order still processing.customer service is non existent as emails are being ignored about status updates.

Avoid this company

7 days ago I ordered had no info since original email confirming order

Do not reply to emails

Do not reply to Facebook messenger

100s of posts from people saying orders cancelled after 10 days for no reason and with no explanation

Had the trainers I ordered not been a good deal I wouldn't have bothered and this is how they grab you

Don't even operate inside UK so that's also false advertisement

Thank god for paypal will be logging refund later

I ordered and paid for a pair of running shoes three weeks ago, Asics outlet has now cancelled my order. Asics are obviously harvesting data with generous offers and then reneging on the sale. Also they are no longer operating in the UK. I will never use this company again.

I wish I had read this forum before ordering. I ordered on March 18, the delivery was split in 2. The first part arrived to a GLS center 10km from where I live, then was returned to ASICS in Germany. The 2nd part did not even ship. I wrote 2 emails to customer service, but no reply. I tried to call them, but 'due to exceptional circumstances, our phone support service can not be reached'. Great gear, but dont buy on line !!

NO LONGER OPERATING IN THE UK
Although they still advertise as Asics UK they are actually in Germany and appear NOT to be able to understand basic instructions from their shipping company UPS, it really isn't rocket science......

Awful service.

After LOTS of emails, they eventually admitted that they had lost the order and have issued a refund (taking 5 working days).

Well, 10 days have passed and the refund has not arrived.

Customer service is totally inept and not fit for purpose.

I am going to report them to trading standards.

DO NOT BUY FROM THIS COMPANY ONLINE !

Ordered on the 21 March 2021. Had to chase order and then they cancelled on the 1 April. Poor customer service and wouldn't recommend.