Outnorth.fiReviews 

3,326
TrustScore 4 out of 5

4.0

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Rated 4 out of 5 stars

The store had good Black Friday offers and a pleasant online experience. The site doesn’t look super outdated and has enough payment options. The only thing holding them back is probably they don’t of... See more

Rated 5 out of 5 stars

Very good quality and prices there. Hopefully, I could find the size appropriate for me, this store is for real designed for scandinavian men, big sizes and brutal designs, following the best customs.... See more

Rated 4 out of 5 stars

Products are as pictured and described, process is easy, delivery was fine (just expensive). Prices are a bit higher than expected, but that depends on the product, some sales are good. This is my sec... See more

Rated 4 out of 5 stars

Still did not get what I ordered...please change the delivery Partner...but fair price and nice customer service. But I specificly choosen a Website with fast deliverytime because I needed the gloves... See more

Company replied

Company details

  1. Activewear shop
  2. Camping Shop

Written by the company

Outnorth on ulkoilu- ja retkeilyvarusteita myyvä verkkokauppa. Myymme pohjoismaisia tuotemerkkejä, jotka mielestämme edustavat toimivuutta, laatua ja hyvää muotoilua. Verkkokauppatoimintamme käynnistyi joulukuussa 2005, mutta Outnorthin juuret ovat niinkin kaukana kuin vuodessa 1926.

Outnorth.fi Support

Written by the company


Contact info

4.0

Great

TrustScore 4 out of 5

3k reviews

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1-star

No recent history of asking for reviews

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4.0

All reviews

(3,326)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good value

Good price. The quality was what I had hoped and expected and the communication about the order was good.

15 March 2023
Rated 5 out of 5 stars

Fast delivery

Fast delivery and good service, thank you! The shoes were great, unfortunately, the size did not match, so I had to return them.

22 February 2023
Rated 1 out of 5 stars
Outnorth.fi logo

Reply from Outnorth.fi

Hi Mikka,

Thank you for your review! I can see that something is not right with the delivery of your order and we have now contacted the delivery company to get more information. You will be contacted via email when we have more information, and you are of course welcome to contact our customer service by email or phone.

We appreciate if our customers contact our customer service directly if there are any inquiries och possible problems with anything. This way we can help in the best way possible and as fast as possible.

Hope you have a great weekend!

Kind Regards
Jenni, Outnorth

Rated 2 out of 5 stars

Poor delivery

My order arrived 7 days ago to Postnord terminal in Finland, 10 km from me, and I am still waiting for the delivery. Its now 11 days in total and counting..

10 January 2023
Outnorth.fi logo

Reply from Outnorth.fi

Hello Petri,

Thank you for your review! Our apologies for the delay with the delivery. Our customer service has contacted PostNord and is waiting for more information on your parcel. We will contact you with the details on how we can solve the situation.

You are of course welcome to contact our customer service yourself, too, would you have any inquiries. You reach us e.g., via email on info@outnorth.fi. We speak Finnish, English and Swedish.

Thank you so much for your patience!

Kind Regards
Jenni, Outnorth

Rated 5 out of 5 stars

If you are looking for quality outdoor gear, Outnorth is your go-to shop.

Purchased Stavre Icebug shoes and the shopping experience was smooth, but the delivery was a bit slower than expected, but that is probably due to international shipping.

The shoes themselves are relatively small, these are my second pair of Icebug's and I usually use size 44 (EU) on other shoes but even size 45 and 45,5 Icebug feel small on my feet, but that is a manufacturer issue, not a retailer problem.

So as for Outnorth working hard on having a great looking website, both responsive and for desktop, and a great variety of outdoor gear I give them a full 5/5 stars.

3 December 2022
Outnorth.fi logo

Reply from Outnorth.fi

Hello Björn,

Thank you for your review! It is great to hear that you are happy with your experience in our webbshop.

We appreciate feedback regarding shipping and products as well as this helps us develop our services further.

Hope you have a nice week!

Kind Regards,
Jenni, Outnorth

Rated 1 out of 5 stars

not the gloves i expected

not the gloves i expected, my hands gets cold during ride outside.Make it better and put the temprature limit it can tolerate like -20, -10 etc

25 November 2022
Outnorth.fi logo

Reply from Outnorth.fi

Hej Zill,

Thank you for your review! Sorry to hear that the gloves were not warm enough for your.

For the specific gloves you bought there is no given temperature that they would generally always tolerate. It is also very individual how cold temperatures one tolerates. Some people use e.g., glove liners to add layers under their gloves/mittens to stay warmer. Some people might sometimes in extreme temperatures take help from hand warmers that can be placed inside the gloves. There are different kinds (e.g., snap and heat or battery-powered).

In case you have any questions, you can always contact our customer service.

Kind Regards,
Jenni, Outnorth

Rated 4 out of 5 stars

Still did not get what I…

Still did not get what I ordered...please change the delivery Partner...but fair price and nice customer service. But I specificly choosen a Website with fast deliverytime because I needed the gloves for a Trip.

18 November 2022
Outnorth.fi logo

Reply from Outnorth.fi

Hi Jakob,

Thank you for your review! Sorry to hear that it has taken time with your delivery. We will have a look at this issue with delivery delay. However, I have checked that your parcel is on it's way and the delivery has been booked.

Sorry for any inconvenience, and please, do contact our customer service in case you have any questions! You can email us at info@outnorth.fi. We speak Finnish, Swedish and English.

Kind Regards,
Jenni, Outnorth

Rated 5 out of 5 stars

Recommend

As many times before with Outnorth, everything went hassle-free (shopping, confirmation, updates, shipping).

27 October 2022

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