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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the products, highlighting their quality and the wide selection available. Many people also commend the efficient delivery service and the overall purchasing process, noting its speed and reliability. The customer service frequently receives positive remarks for its helpfulness and quick responses, making interactions pleasant and supportive. However, some customers experienced issues with their orders, particularly regarding sizing information for clothing, leading to additional return and reordering costs. A few other people also felt that communication about delivery and order tracking could be improved, with some instances of delayed or unclear updates.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers are very happy with their purchases, praising... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and quick delivery... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, citing quick... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise the great prices, especially during... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the quick and helpful responses from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First pair of sandals that have stood the test of hot weather and miles of walking. Chaco were recommended as a trusted brand on my online search for suitable holiday shoes for walking in Italy this s... See more

Rated 5 out of 5 stars

I’ve been a customer both at their London and online store for a number of years now. Really excellent range of curated products. Staff are always friendly and helpful. I’m particularly impressed with... See more

Rated 5 out of 5 stars

I have two pairs of Danner boots for walking in different conditions. Given cost of boots I look after them by using Danners own dressings and laces, which are not always easy to find at fair prices.... See more

Rated 5 out of 5 stars

From reading online reviews, I wasn't sure about sizing for the brand/boots I wanted, and had a helpful Chat exchange with Katie prior to placing the order. She was super helpful in offering a free r... See more


Company details

  1. Outdoor clothing and equipment shop

Written by the company

Founded in 2017 in Manchester, England. Outsiders Store is the antidote and alternative to a very prescribed outdoor industry. The very name 
Outsiders was chosen for being something of a homonym, we’re happily leftfield and don’t mind diverting from the trodden path. We sell functional and versatile goods designed to stand the test of time.


Contact info

4.2

Great

TrustScore 4 out of 5

191 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Love outsiders store

Love outsiders store, was introduced to the brand through the Liverpool outlet. Great to see the new outpost in Manchester

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Scarpa shoes ordered

Scarpa shoes ordered , Scarpa shoes ordered on 10th November delivered on 12th November .. very quick service . Always happy with Scarpa . Happy with service from Outsiders… first time I have used them

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent.…

I Bought a Patagonia waterproof jacket from the website, the price was good and the process was faultless, ordered on a Monday and wearing it by Wednesday.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Simple website and quick delivery

Bought a beanie and the price was reasonable. Website was simple to use and delivery was pretty quick which was helpful as the temperaturs dropped quitesuddenly. Couldn't ask for much more

17 November 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a pair of bedrock sandals for…

I ordered a pair of bedrock sandals for my son, size 8.
Although they were delivered very quickly they have sent me a size 4 and have charged me £2.95 for the privilege of returning them!

13 November 2025
Unprompted review
Outsiders Store logo

Reply from Outsiders Store

Hello Trish, sorry to hear you received the wrong size, if you contact customer.services@outsidersstore.com they will of course happily refund the return charge and organise an exchange for the correct size if required. Best, Nick OS

Rated 5 out of 5 stars

Great store and team

I’ve been a customer both at their London and online store for a number of years now. Really excellent range of curated products. Staff are always friendly and helpful. I’m particularly impressed with their live online chat support, all the staff that are on there are really helpful and follow up with emails if required.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

I'll Be Back!

Awesome shoes, amazing price, super fast delivery.
I already have a pair of these Hoka and found them so comfortable and a cool design.
I'll definitely be back!

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Smooth and easy from start to finish

From reading online reviews, I wasn't sure about sizing for the brand/boots I wanted, and had a helpful Chat exchange with Katie prior to placing the order. She was super helpful in offering a free return/exchange if the size turned out not to be right. As it was, I ordered my usual size and the boots are perfect. I'm very happy with them and with the purchasing/delivery process.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

It’s all just nice

A website that looks nice and works seamlessly, excellent logistics my thighs arrive exactly when they said they would and really handsome packaging really nice when a parcel arrives at it looks nice.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant!!

I won’t think twice to buy from Outsiders Store again, they were great. The customer service was fantastic! Ed in particular was absolutely fantastic. He arranged an exchange for me extremely quickly for a next day delivery. Thanks guys!

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Sandals made for walking

First pair of sandals that have stood the test of hot weather and miles of walking. Chaco were recommended as a trusted brand on my online search for suitable holiday shoes for walking in Italy this summer. So thrilled that I took a chance and bought these online before travelling. Love the look of all the clothing and all that Outsiders has to offer. Average walking of 4 miles a day for a week in upper 20’s temperature - these sandals were the perfect fit. Fine price too!

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Great selection and overall shipping experience to the EU

Great selection, great customer service! I purchased from the EU and it was always made very clear that I would have to pay for customs - so no surprises at all if you take time to read all messages from the company at checkout! Will not hesitate to order again :)

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Great gear

Great gear, great customer service

DPD messed up my delivery.

Ed from customer service was excellent, re-organising my delivery and even emailing me the estimated delivery time so I didn’t have to check myself.

2 September 2025
Unprompted review

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