One of the most frustrating experiences of my life
Where to start… this was one of the most frustrating experiences of my life (and I have 3 little kids 🙃). The communication was extremely tricky because of the designer’s English (no offense, I just would have to reread his messages 2+ times to understand what he was trying to say) and also his attitude. He would also say things like “you will receive your first draft in 2 days”, and I would continually follow up until I finally got a first draft on day 9. I wasn’t at all happy with the first draft since it didn’t seem like he worked from the site I already had sent him. I sent detailed Feedback and ideas over WhatsApp, and then he suggested we talk over zoom which I repeated all then. The awaited second draft came back, and only a fraction of the feedback was heard and I didn’t want to have to repeat myself for a third time about the same details. I still wasn’t happy at all with the style of the site, and I just wasn’t being heard or understood. I decided to ask for a partial refund since we had not even made it past the homepage and progress was just not happening at a reasonable speed. Then there were just arguments and defense that he did everything I asked in good time (which I have records of in the chat that is not the case) and refused any kind of refund. I have a headache now and am just going around in circles (I can’t contact them through their website) and trying to figure out how to get my money back to move on to my next option. I’m so disappointed and tired and wouldn’t wish this on any self-employed person just trying to get help with their website! Please avoid at all costs for your own sanity 🙏
