Wow, amazing customer support! Like in any relationship, professional or personal, issues might occur. We are OVH customers ever since 2020, and we had this month a very first contractual matter (CS... See more
Company replied
Location
Switch locationOskar-Jäger-Straße 173 / K6, 50825 Köln, Ehrenfeld, DE
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Nice hosting provider with really good special offers! In the past i had mixed experience with OVH, but this seem to have changed in recent years. Their special offers (especially Kimsufi dedi... See more
Company replied
The service is great, support is friendly, but support requests are slow to respond.
I found over 200 phishing sites on this hosting. All of them are located on one server on one IP address. The target was citizens of European countries. On July 6, I sent a complaint through their co... See more
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Company details
About OVHcloud - Germany
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
Oskar-Jäger-Straße 173 / K6, 50825, Köln, Ehrenfeld, Germany
3.2
Average
45 reviews
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Awful customer service
Awful customer service, chat doesnt work server crashes more times than ive ever experienced, they have no respect for you as a paying customer... keep away from OVH, a terrible experience. really awful
13 April 2024
Unprompted review
Reply from OVHcloud - Germany
Hi Shaun,
Thank you for taking the time to post this review. I'm very sorry to hear about this feedback.
Our support teams respond as quickly as possible to all requests sent to them.
They are available by phone or by ticket, via Livechat or social networks (Facebook and X).
If you have a request in progress or waiting to be processed, don't hesitate to send us your customer ID by return of the email I've just sent you via TrustPilot.
We will then be able to follow up with the department concerned.
Best regards,
Alexandre.L
Update 16/04 :
Thank your for the informations given by private message.
I see that your ticket was processed yesterday morning and a reply has been sent.
If you require any further assistance, do not hesitate to follow up this email sent to you yesterday.
My colleague will keep you informed as fast as possible.
Regards,
Alexandre.L
Not great, but not too bad
A rather problematic provider in terms of positioning DDoS protection. They clearly allocate to dedicated servers an overselled network. But in any case, the servers are quite stable and the ping is acceptable. Sometimes there are unknown problems with ping and it's 100% on the side of OVH. Support is quite slow.
Good documentation, flexible configuration of the dedicated server are obvious pluses for me. But it would be good to finally move to the standard of minimal 1Gbit network at all dedicated servers, as for me in the field of dedicated servers it should happen long time ago! And I would be happy to see 10Gbit servers at an adequate price.
The firewall is unfortunately disappointing, namely the limit of 20 rules. This is not enough when you really want to secure a large machine, also in the firewall you can not use port ranges for example (8000-8050).
DDoS protection is available, but it works strangely. Frequent throttling of pure traffic during a big attack, and you have to wait for a minute and a half for the connection to resume. Also TCP protection is obviously very weak, my router is often attacked, and 200k-350k TCP connections in a couple of seconds does not embarrass the traffic cleaning system of the OVH.
At the moment it is a solid three out of five, because of the problems above, and the lack of a competitor.
1 February 2023
Unprompted review
Reply from OVHcloud - Germany
Hello Maksym,
Thank you for taking the time to share your feedback on OVHcloud. We truly appreciate your honest evaluation and constructive comments. Your insights help us identify areas for improvement and ensure a better experience for all our users.
We are glad to hear that you find our servers stable with an acceptable ping, and we are committed to maintain and improve this level os service. Your acknowledgment of our good documentation and flexible server configuration is encouraging, and we'll continue to enhance these aspects to meet your expectations in the future.
We understand your concerns about the network allocation for dedicated servers and the speed of our support. We are actively reviewing these issues to address any unknown problems with ping and improve our support responsiveness. Also, your suggestion regarding the network speed and pricing is duly noted.
We apologize for any inconvenience caused by the limitations of our firewall, and we appreciate your feedback on the need for more rules and the ability to use port ranges. We are actively exploring ways to enhance our firewall capabilities to better meet the security requirements of our users.
Regarding the DDoS protection, we are taking your observations seriously and investigating the reported issues.
Your feedback is instrumental in our commitment to providing a high-quality service, and we are dedicated to earning your trust. If you have any further details or specific incidents you'd like to share, please feel free to contact us directly at help.ovhcloud.com or at X (@ovh_support_en).
Once again, thank you for your time and effort in sharing your thoughts with us. We look forward to implementing improvements based on your valuable feedback.
Have a great one,
VinL
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