OVH we're very understanding of my needs and even after passing the 14 day refund policy, they still approved my refund on the promise that I would purchase another server. Delivery of the server was... See more
Location
Switch locationNew London House, New London House, EC3R 7LP London, England, GB
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See what reviewers are saying
I had a very positive experience with OVHcloud support. Joanna was kind, professional, and easy to communicate with throughout the whole process. She explained everything clearly and handled my re... See more
Wow even their sales team suck! Trying to get some information about options advertised on their website as On Request. Firstly over a few weeks I've made many requests for a call back. No one calls.... See more
Company replied
I've used AWS, GCP, OCI and other VPS solutions. The price OVH offered for Bare-Metal Server is unbeatable. Server was up and running within 15 minutes. I loved that they also provide rDNS for the IP... See more
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Company details
About OVHcloud - United Kingdom
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
New London House, New London House, EC3R 7LP, London, England, United Kingdom
3.3
Average
152 reviews
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A month for a refund !!!
Paid 110 pound for a vps they wanted me to wait 2 days for and for me to supply my id before setting up. This is a joke of a company . There are hosting company's put there that are instant setup. I have now requested a refund and i bet i wont get my refund. Ive not even had the server when they asked for my id and 2 days wait. Update they have now told me i need to wait a month for a refund.
28 March 2026
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Nick,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
EDIT : Thank you for the OVHcloud account information.
I have checked your request and ticket CS15407552. I confirm the information provided by my colleague Daniel.
At OVHcloud, a first order may require identity verification for security reasons. This is a legally valid measure.
Regarding the refund, the processing time is 9 to 15 days for payments made by credit card.
Regards,
Maxime.R
I like the services offered and very…
I like the services offered and very stable VPS. After, requesting to Cancel my commitment as I no longer needed that they supported me and cancelled the commitment with no issues without letting me pay the full commitment.
[CS15267265]
12 March 2026
Unprompted review
Complicated UI
Complicated UI, NO support to startup with billing issues. Livechat takes forever. Most complciated route ever to delete my account. Do NOT USE
11 March 2026
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Lewis,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
At OVHcloud, we are working to refine our billing system and customer interface to deliver an optimal user experience.
Depending on your subsidiary, we will also submit a form to complete in order to submit a request to close the account.
Of course, the account can only be closed when it no longer has any services or bills pending payment.
In order to analyze the exchange with our support and the difficulties encountered, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
The given information was helpful
The given information was helpful. It was a bit difficult to get a Chat due to many people that tried that at the same time
2 March 2026
Unprompted review
I would like to thank the OVHcloud…
I would like to thank the OVHcloud support and claims team for their assistance with my request. The team handled the case professionally and kept me informed throughout the process. They clearly explained the situation regarding the contract renewal and guided me on the available options.
I appreciate their effort in reviewing my case and offering a solution. The communication was polite and helpful, and I am grateful for their support.
Overall, I am satisfied with the service provided and the way my request was handled. CS15062390
19 February 2026
Unprompted review
Reply from OVHcloud - United Kingdom
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
STAY AWAY!!!
Absolutely awful!! Customer service is surreal to say the least, they just don't care, not offer any solutions to very simple issues, close the chat on you, close tickets on you like they resolved everything when they just don't. Glad this happened at the very start, account creation step, so I can forget about them and just turn to an actual serious company. STAY AWAY FOR YOUR OWN SANITY!
22 February 2026
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Klaus,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you described.
At OVHcloud, we strive to provide a high level of service and support to all our customers.
Your feedback has been noted and will be analysed by our support team for a thorough review.
Thank you for your honesty and for helping us grow. We hope to one day earn your trust and provide the service you expect.
Best regards,
Homéfa S.
Frustrating
Frustrating trying to get pre-sales support, had to set up an account to ask a question - website is not informative, links go round in circles, no email to speak of, the chat took ages to connect only to be met with vague information (CS15218818) - even the email link to trustpilot didn't work. I tried to delete my account only to be sent an email stating 'Unfortunately, despite our efforts, we are unable to delete your account at this time' - OVHcloud are not a serious company.
18 February 2026
Unprompted review
Reply from OVHcloud - United Kingdom
Hello,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We also strive to cover the majority of common requests via our website and guides: https://help.ovhcloud.com/csm/worldeuro-documentation?id=kb_home
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Livechat or social networks.
In order to analyze the exchange with our support, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
If you have a pending request, I can restart the service concerned.
I thank you for your understanding, and I will remain at your disposal.
Best wishes,
Your OVHcloud advisor.
^LaiM
Positive Experience (CS15192275)
I have been with OVH for years now, they are always helpful when you create a ticket and explain your situation, granted the process is slow.
18 February 2026
Unprompted review
Reply from OVHcloud - United Kingdom
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Case No CS15205969
Our experience with OVH has been confusing and frustrating. It appeared that on the OVH portal we could have a free RAM upgrade on our servers. It turns out that the upgrade was actually a downgrade despite the site saying that this would not happen. After the first downgrade we then tried to cancel all future interventions which proved very difficult. There is no way of cancelling the intervention on the portal. So we raised tickets for these, but got no confirmation that these would be actioned before the intervention date. Eventually we used the Chat on the portal to contact an actual person. At this point the experience changed as Victor B was very helpful and managed to cancel the interventions within a few hours and kept us informed along the way.
17 February 2026
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Mr Steve,
We appreciate you sharing your experience. We're sorry to hear about the confusion regarding the RAM upgrade and the difficulty you encountered canceling interventions.
We're glad Victor could assist you in resolving the issue. Your feedback is valuable as we work to improve our portal and processes.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
One of the Best hosting companies that are also the cheapest.
I had a great experience with OVHcloud so far. At first i was abit sceptical about the low prices, but i purchased a VPS model 1 to start a Minecraft server, and it's more than I need/asked for. As well, after looking at other services i might require in the future, they also were super cheap (compared to other providers).
I liked this company so much that i have recommended this company to my family, simply because they have everything i could ever ask for, and for being a fraction of the price rather then with others. If i have any new service that I'll require in the future, I'll be sure to use this one company
28 December 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Tymon,
We're happy to hear that you had a great experience! It's wonderful to know our VPS met your Minecraft server needs and that you find our prices competitive. We appreciate you recommending us to your family and will continue to offer a wide range of services at affordable prices. Thanks for your feedback!
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
Outstanding customer service – went above and beyond to resolve my issue
I have been an OVHcloud customer for many years, running multiple servers for my business, and while the infrastructure has always been reliable, it was the exceptional support I received on ticket CS15082644 that truly stood out and earned my highest praise.
I made an honest oversight when upgrading to a new, higher-spec server: I hadn’t realised my existing server (ns3205098) was still under a commitment until July 2026. Suddenly facing the prospect of paying for two servers simultaneously created a serious financial strain, and I genuinely worried I might have to cancel the new setup and lose all the migration work I had already completed.
I submitted a detailed cancellation request explaining the situation, my long history with OVHcloud, and the financial difficulty. Tomás F. responded promptly, clearly explained the process, and quickly escalated the request to the Claims department after confirming my instructions. Within hours, Leticia D. from Claims reviewed and approved the early removal of the commitment – six months ahead of schedule – allowing me to continue the remaining server on a flexible monthly basis.
This resolution made a huge difference to me financially and saved me from a very difficult situation. Both Tomás and Leticia were professional, understanding, and efficient throughout. They turned what could have been a frustrating experience into one that reinforced my trust in OVHcloud.
Thank you to the entire support team for showing genuine flexibility and customer focus. I highly recommend OVHcloud not just for the hosting, but for the outstanding people behind the service.
Ticket reference: CS15082644
Date of experience: January 2026
27 January 2026
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Mike,
Thank you for taking the time to submit your feedback on Trustpilot.
We are delighted to see that our support team has been able to support you in an effective and understanding manner in this situation.
At OVHcloud, we take great pride in providing quality support, and it’s gratifying to see that Tomás and Leticia have been able to bring you a solution tailored to your needs.
Your loyalty and trust in our services encourage us to continue to improve our offering and support.
We are also pleased to know that our infrastructure has always met your expectations.
Your satisfaction is our priority, and we are committed to maintaining this level of service.
Please let us know if you have any suggestions or feedback you would like to provide.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Reliable cheap hosting
Really happy with the price, availability and Customer Service. Would recommend. I just wish they had Irish VPS too!
22 January 2026
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Pierre,
Thank you for taking the time to submit your feedback on Trustpilot.
We are delighted to read your positive feedback about our services and support.
Your satisfaction is our priority, and we are pleased to see that you appreciate the reliability, price and availability of our hosting solutions.
Thank you very much for your recommendation.
If you have suggested a VPS based in Ireland, we will take note of your request and send it to our teams for study. Your feedback is valuable in helping us improve our offering.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Buying a domain and having no news…
Buying a domain and having no news after 3 days; what a pleasure
18 December 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Louis,
Thank you for taking the time to submit your review on Trustpilot.
We will do our best to deliver your services within a minimum period of time following payment.
In order to analyze the situation, I have just sent you a request for information.
I invite you to provide me with your OVHcloud customer ID in the form abXXX-ovh.
Best regards,
Virginie D.
[EDIT] 01/15/2026,
Hello Louis,
Evidence of your experience seems to have been sent to Trustpilot's Content Intergity team but these remain anonymous.
As part of your post-experience follow-up and in the interest of continuous improvement, we are in the process of inability to intervene.
The team is at your disposal if you wish to send us these elements or a ticket number.
Best regards,
Virginie D.
Legit the best hosting service ever.
Legit the best hosting service ever.
I develop in a semi-large minecraft server (500 players) and I suggested the owners getting the Rise-S dedicated server for the host. After purchasing it and testing some things out, I am very amazed with it. You can't see chunks loading (even with a ton of players) The ping latency is low, and it even beats a 180$ (versus 60$) Minecraft hosting.
11 December 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Oliver,
Thank you so much for your amazing review! We're thrilled to hear that our Rise-S dedicated server is performing exceptionally well for your Minecraft server.
We're proud to offer high-performance hosting solutions that can handle large numbers of players without any issues. Our team works hard to ensure that our servers are optimized for the best possible performance, and it's great to see that we're achieving that goal.
We strive to provide the best possible value for our customers, and it's great to see that we're achieving that goal.
If you have any other questions or need any further assistance, please don't hesitate to reach out to us. We're always here to help.
Thanks again for your review, and we're glad to have you as a customer!
Best regards,
Homéfa S.
Domain not delivered, no refund given
I purchased a domain through OVH, but it was almost instantly suspended without explanation. I have not been refunded.
3 November 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Boyan,
We regret that your domain was suspended without explanation.
I'd like to request some more information from you to help me investigate this issue. Can you please provide me with your order number, and any relevant details about the suspension? This will help me to identify the root cause of the problem and provide a solution.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
Very Good Support
9 October 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Adelere,
Thank you very much for your feedback!
We are delighted to hear that our support has brought you satisfaction.
We strive to provide an optimal user experience and are pleased to know that we have succeeded in achieving this goal for you.
We continue to work hard to improve our services as well as our support and your feedback helps us move forward.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
I have been using OVHcloud for many…
I have been using OVHcloud for many years now, never had any issues. Recently, I was in a difficult situation, having committed to a virtual server which was impossible to update to the latest version, as it was very old. The team was amazing, I was able to cancel the service, and subscribed to one of their latest VPS, which is very good. The process was very smooth, and the team was very responsive. We all have different experiences, and we should mainly ask ourselves how we approach the team of a company, as they are humans like us and doing their best as per company policies.
7 October 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Peter,
We thank you for your feedback and for your loyalty to OVHcloud over these many years. We are delighted to learn that you were able to solve your problem with the help of our team and that you were able to migrate to a new VPS that meets your needs.
We make every effort to offer tailored solutions and quality assistance.
We particularly appreciate your understanding and empathy towards our team. We are aware that each situation is unique and that communication is essential to solve problems effectively.
We are here to support you and offer you a quality customer experience.
Thank you again for your trust and positive feedback.
Best regards,
Homéfa S.
Always easy to deal with even for a…
Always easy to deal with even for a novice such as myself (CS12038261)
3 October 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Bonjour Darren,
We greatly appreciate your 5-star review ⭐⭐⭐⭐⭐
Your feedback inspires us to continue delivering excellent service every day.
Don't hesitate to reach us back if needed
Warm regards,
Homéfa S.
Thank you Raul and Andrea!
Ticket No: CS11752736
Raul and Andrea were extremely helpful and clear when helping, they went above and beyond to help me solve my issue and offer me something that I didn't even know was available! Very grateful for their help.
23 September 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Bonjour Josh,
Nous vous remercions pour votre avis et d’avoir partagé votre expérience sur Trustpilot.
Nous sommes ravis de constater que Raul et Andrea ont pu vous accompagner efficacement et de manière claire, allant au-delà de vos attentes pour résoudre votre problème et vous proposer une solution dont vous n’aviez même pas connaissance.
Votre satisfaction est notre priorité, et vos retours nous encouragent à maintenir un service réactif et de qualité.
Notre équipe reste à votre disposition pour toute question ou besoin supplémentaire, que ce soit par ticket, téléphone, livechat ou via nos réseaux sociaux.
Merci encore d’avoir choisi OVHcloud et pour votre confiance.
Cordialement,
Dieynaba K.
Got leniency on late cancelation of renewal!
They offer a good service and the support is quite responsive. The website is easy to navigate and I was able to understand what I was buying, which is not always the case with VPS providers!
I also had a wonderful interaction with their support staff, I forgot to cancel my commitment and was one day late, and after a quick chat with their support agent, a ticket was created and they looked the other way and canceled my commitment.
This builds trust and I will definitivly be using OVH again for my hosting needs in the future!
The ticket number was CS11500350
2 September 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Teodor,
Thank you for your positive feedback on Trustpilot.
We are delighted to hear that you have appreciated the responsiveness of our support team and the ease of navigation on our site.
We are also pleased to know that our support staff have been able to help you resolve your late cancelation renewal issue in an effective and professional manner.
We understand that mistakes can happen and we always strive to find solutions for our customers.
We look forward to helping you with your future projects and will share your feedback with our technicians to continue to improve.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
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