OwlsMatrix Reviews 208

TrustScore 2 out of 5

2.2

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Rated 5 out of 5 stars

Ordered 2 Christmas Hawaiian Shirts, one with christmas trees, one with foxes. Though delivery was delayed till just after Christmas, I was kept informed (my email was replied to in good time).... See more

Rated 1 out of 5 stars

We've been fighting with this company (and Sunnytees, their parent company) for over a year now, to get our stolen artwork taken down from the site. Many things on Owlsmatrix are blatantly stolen. E-m... See more

Rated 1 out of 5 stars

I ordered a shirt weeks ago- after contacting them, said shipping slowdowns- but was shipped— according to their own tracking, they’ve only PRINTED a shipping label- but apparently never mailed out!-... See more

Company replied

Rated 1 out of 5 stars

Very poor service it took ages to arrive and when ever I emailed them to find out where it had got to I was fobbed off. No direct answers to my questions. When it did finally arrive I was extremely di... See more

Company replied

Company details

  1. Clothing Shop

Written by the company

"OwlsMatrix" is a brand of "OWLSTEAM LTD". Registered in England and Wales No: "13155507". See Details of our business. Everything we do is rooted deeply in fashion culture. We keep track of ever changing trends, yet we are not afraid to look back for inspiration. Combining basics with bold and colorful prints, we are giving people freedom to wear what they want and how they want it. We know very well that what you wear is who you are, that is why we do our best to deliver the best possible street wear to the good people of earth.


Contact info

2.2

Poor

TrustScore 2 out of 5

208 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Thank you Owl Ohh for this Grazy hawaii…

Thank you Owl Ohh for this Grazy hawaii blouse really cool end trippy

5 September 2022
Unprompted review
OwlsMatrix logo

Reply from OwlsMatrix

Hi. We are from Owlsmatrix
Thank you for your feedback for a brand in our company system. Owlohh and Owlsmatrix are always grateful for their customer feedback to improve the quality of products and services.
We always strive to achieve your satisfaction.
Have a good day!

Rated 5 out of 5 stars

Wore the shirt for the first time…

Wore the shirt for the first time today. Fits well and looks good! Trust pilot too complicated. Can’t figure it out!

1 October 2022
Unprompted review
OwlsMatrix logo

Reply from OwlsMatrix

Hi. We are from Owlsmatrix
Thank you so much for your feedback!
We always strive to achieve your satisfaction.
Have a good day!

Rated 2 out of 5 stars

Not great

My top never matched the given sizes. Ibwas really disappointed with this and the company where not interested

8 November 2021
Unprompted review
OwlsMatrix logo

Reply from OwlsMatrix

Hi. We are from Owlsmatrix,
We're truly sorry for this inconvenience. Could you provide us your order number or the email you used to purchase?
So that we can check it more conveniently.
Also, Please contact us via email support: support@owlsmatrix.com or live chat if you have any troubles with the order.
Have a great day!

Rated 5 out of 5 stars

Shirts are super Comforatble

Shirts are super Comforatble, soft and light to touch , but feel durable. Not scratchy or anything like that...

28 September 2022
Unprompted review
OwlsMatrix logo

Reply from OwlsMatrix

Hi. We are from Owlsmatrix
Thank you so much for your feedback!
We always strive to achieve your satisfaction.
Have a good day!

Rated 5 out of 5 stars

This is a company that has awesome…

This is a company that has awesome products and hard to find clothing.I love the shirts I ordered and shared the company name with friends.We large people can't find clothing that fits this is the place to go.thank you OwlOhh.I will be ordering again.

12 August 2022
Unprompted review
OwlsMatrix logo

Reply from OwlsMatrix

Hi, We're from Owlsmatrix,
Thank you so much for choosing OwlOhh, one of our brands.
We always strive to achieve your satisfaction.
Have a good day!

Rated 5 out of 5 stars

Great product

Great product. Awesome quality. Very comfortable

2 September 2022
Unprompted review
OwlsMatrix logo

Reply from OwlsMatrix

Hi. We are from Owlsmatrix
Thank so much for your feedback!
We always strive to achieve your satisfaction.
Have a good day!

Rated 1 out of 5 stars

I have to give you 1 star

I have to give you 1 star. Your a ZERO TO ME. Owl Matrix ruined our father's day presents by sending us defective hats. Email after email trying to get them to honor what I paid for they still haven't fixed their mistake. Father's day was in June this us August and I still don't have what I paid for. Bottom line this company doesn't HONOR THEY'RE BRAND!!!! STAY AWAY!!!!

1 August 2022
Unprompted review
OwlsMatrix logo

Reply from OwlsMatrix

Hi. We are from Owlsmatrix
We're so sorry for this inconvenience.
We have sent a message via your email to check the items you received and solve your case.
Please help us check the email to support you better.
Thank you so much
Update: We have sent your replacement order, looking forward to hearing from you soon
Have a nice day!

Rated 5 out of 5 stars

Great Stuff

Shipping may take a little while, but they have great stuff. Cool caps and shirts!

23 July 2022
Unprompted review
OwlsMatrix logo

Reply from OwlsMatrix

Hi. We are from Owlsmatrix
Thank so much for your feedback!
We always strive to achieve your satisfaction.
Have a good day!

Rated 1 out of 5 stars

I had gotten a Hawaiian shirt to be…

I had gotten a Hawaiian shirt to be delivered to my brother in another state for a birthday present. I notified them that they had his address as a billing address and I wanted to correct that to make sure the billing went through correctly and they were rather snarky in the replies. I placed an order on June 7th to be delivered to Kansas and here it's June 21st and it still seems like it's stuck at its shipping partner facility and USPS still doesn't have it. I should have read the reviews before I made a purchase through this crappy ass company and now that I've read about the poor quality of the product I'll be embarrassed when he gets it. I try to avoid china-based companies and I have no idea where these people are.

22 June 2022
Unprompted review
OwlsMatrix logo

Reply from OwlsMatrix

Hi, We are from Owlsmatrix. We are so sorry for this inconvenience. Please send us your order number or the email you used to purchase. We will check the package and solve this case to your satisfaction. Thank you so much!

Rated 1 out of 5 stars

company is a scam

company is a scam, terrible customer service and crappy product

19 May 2022
Unprompted review
OwlsMatrix logo

Reply from OwlsMatrix

Hi. We are from Owlsmatrix. We are so sorry for this inconvenience. Owlmatrix's customer support has contacted you via email to resolve an issue regarding your order.
Thank you so much
Have a nice day!

Rated 5 out of 5 stars

Show shirt for on stage.

Finally have a show shirt for on stage that fits comfortably and looks nice! Thank you

11 May 2022
Unprompted review
OwlsMatrix logo

Reply from OwlsMatrix

Hi. We are from Owlsmatrix,
Thank so much for your feedback!
We always strive to achieve your satisfaction.
Have a nice day

Rated 5 out of 5 stars

This Water Baby Says AMAZING Designs

AMAZING AMAZING company to order from. Their designs are unique and created in such a manner that they look like shirts that cost three times what they are asking for them. You have to notice and appreciate the area where the design, in the fabric, creates a complete picture of the object on the front. That's one sign of high quality for others. TY for being so amazing.

5 May 2022
Unprompted review
OwlsMatrix logo

Reply from OwlsMatrix

Hi. We are from Owlsmatrix,
Thank so much for your feedback!
We always strive to achieve your satisfaction.
Have a nice day!

Rated 5 out of 5 stars

Great service

Great service. I plan to buy other products soon.
I am very satisfied with the service provided to me.

5 May 2022
Unprompted review
OwlsMatrix logo

Reply from OwlsMatrix

Hi. We are from Owlsmatrix,
Thank so much for your feedback!
We always strive to achieve your satisfaction.
Have a nice day!

Rated 5 out of 5 stars

Absolutely love this company

Absolutely love this company. Wide choice of products, good quality and excellent delivery. Really pleased with everything I've bought. Will definitely keep coming back. Thank you.

11 April 2022
Unprompted review
OwlsMatrix logo

Reply from OwlsMatrix

Hi. We are from Owlsmatrix,
Thank so much for your feedback!
We always strive to achieve your satisfaction.
Have a nice day!

Rated 2 out of 5 stars

Very poor logistics

Very poor logistics. To much bureaucracy. Possibly they can forget to pack your item.

9 April 2022
Unprompted review
OwlsMatrix logo

Reply from OwlsMatrix

Hi. We are from Owlsmatrix,
We are so sorry for this inconvenience. Please send us your order number or the email you use to purchase, we will check the package and solve this case to meet your satisfaction.
Thank you so much!

Rated 5 out of 5 stars

Great experience

Great experience, first class service

25 March 2022
Unprompted review
OwlsMatrix logo

Reply from OwlsMatrix

Hi. We are from Owlsmatrix,
Thank so much for your feedback!
We always strive to achieve your satisfaction.
Have a nice day!

Rated 5 out of 5 stars

Owlsmatrix goes above & beyond the basis for their customers.

Not only do these people at Owlsmatrix sell some quality products, not only at good prices & a reasonable shipment speed.
Even after my package showed up with a huge hole in it, one of the items missing from it. -The support staff contacted the shipping firm to figure out what went wrong.
After considering the possibility of theft, they went ahead and asked for the details of the missing product. -In order to resend a replacement free of charge.

I trust Owls-matrix, they care about customer satisfaction, and I'll be sure to visit their site again in the future.
11/10 would shop again.

21 March 2022
Unprompted review
OwlsMatrix logo

Reply from OwlsMatrix

Hi. We are from Owlsmatrix,
Thank so much for your feedback!
We always strive to achieve your satisfaction.
Have a nice day!

Rated 5 out of 5 stars

I was totally at fault with my first…

I was totally at fault with my first order with owlsmatrix. I started a chat with Emily and received a 100% discount on my next order. THAT is customer service!!! Already made another order and will continue doing so. Thanks again Emily and team owlsmatrix!!!

12 March 2022
Unprompted review
OwlsMatrix logo

Reply from OwlsMatrix

Hi. We are from Owlsmatrix,
Thank so much for your feedback!
We always strive to achieve your satisfaction.
Have a nice day

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