Own Furniture Reviews 

1,139
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 149 reviews, reviewers had a great experience with this company. Many customers praise the exceptional customer service, highlighting staff members for being helpful, caring, and responsive in resolving issues. People often find the furniture to be of good quality, beautiful, and as described, with some noting efficient and quick delivery services. However, some customers also noted issues with product quality, reporting items arriving damaged, having ill-fitting parts, or being flimsy. Others experienced delivery delays, orders not arriving on time, or receiving incorrect items, alongside instances of customer service being unhelpful or rigid regarding returns and refunds.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and condition upon arrival. Many customers... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising the helpfulness and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising quick delivery times and... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing significant... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant issues such as delayed or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I submitted a large furniture order,as an after thought I enquired about the premier delivery service. Absolutely thrilled that this service was offered free of charge following my enquiry, this elmi... See more

Company replied

Rated 5 out of 5 stars

What an amazing company. First time ordering i ordered a dining set but through my own fault I didn't check it as was for a house move. After 2 months finally put the table up but unfortunately it w... See more

Company replied

Rated 5 out of 5 stars

Customer Services are outstanding, we needed a new part and they sorted this out efficiently and kept us in the loop in the stages . Its nice to feel valued as a customer and feel like you are being... See more

Company replied

Rated 5 out of 5 stars

The efficient delivery driver spotted one item was damaged bought the rest and said they would bring the item when replaced . The lady on the phone was extremely helpful ordered replacement item ..an... See more

Company replied


Company details

  1. #377 of 401 best companies in Home Furniture Shop
  2. #111 of 115 best companies in Bed shop
  3. #212 of 227 best companies in Bedroom furniture shop
  4. #82 of 86 best companies in Mattress Shop

Written by the company

At Own Furniture, we believe everyone deserves a stylish home without paying premium prices. That's why we're committed to offering some of the UK's best-value and cheapest bedroom, living room and dining room furniture online, helping thousands of customers furnish their homes for less without compromising on quality. Whether you're looking for a cheap wardrobe, chest of drawers, bedside tables, TV unit, dining set or a complete bedroom furniture collection, you'll find modern designs, excellent quality and outstanding value all in one place. We also offer a growing range of assembled furniture, perfect for customers who want to avoid flat-pack assembly and enjoy furniture that's ready to use. We know that once you've ordered new furniture, you don't want to wait weeks for it to arrive. That's why we offer FREE Next Day Delivery on thousands of products, delivering quickly to anywhere in mainland UK. With stock ready to dispatch and trusted delivery partners, we make transforming your home faster and easier than ever. To make shopping even more affordable, we offer a range of flexible payment and finance options, allowing you to spread the cost in a way that suits your budget. Whether you're furnishing your first home, upgrading a room, buying for a rental property or completing a full house makeover, we're here to help. Customer satisfaction is at the heart of everything we do. Our friendly UK-based customer service team is always on hand to answer questions, provide expert advice and ensure your shopping experience is smooth from order to delivery. We're constantly expanding our collection with new styles, from contemporary and minimalist furniture to timeless classics, ensuring there's something to suit every taste, every room and every budget. If you're looking for cheap furniture, wardrobes, assembled furniture, unbeatable value, FREE Next Day UK delivery, flexible finance and a company you can trust, Own Furniture is here to make furnishing your home simple, affordable and stress-free. We look forward to helping you create a home you'll love for years to come.

Exceptional Value Without Compromise

Written by the company

Beautiful and Affordable Furniture with Free Next Day Delivery!
We're committed to offering some of the UK's most competitive online furniture prices without compromising on quality. From wardrobes and beds to dining sets and TV units, you'll always receive fantastic value for money.

Contact info

Promotion box for Own Furniture

Affordable Furniture, Delivered Fast

FREE Next Day Delivery & flexible finance on thousands of products.

3.8

Great

TrustScore 4 out of 5

1k reviews

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This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 2 weeks

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3.8

All reviews

(1,139)

151 reviews in the last 12 months

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Rated 1 out of 5 stars

What a con indeed

What a con indeed!
All I can see here are a company defending poor customer service and accusatory behaviour for poorly made items and gas lighting behaviour.
I wish I had reviewed the company before purchasing.
I am not someone that typically writes reviews or complains however the treatment I’ve received is beyond disgusting. Having worked in customer services for over 20 years, large successful/global companies which I accept this one is not, it begs belief how they are still trading and not on an episode of rogue traders!
2 wardrobes ordered, identical, assemble in line with manufacturers instructions and the wood chips, splits and pieces fall off due to parts not being adequate to support the weight of the wardrobe. Extremely disappointing after moving into a new home, obviously needing the products to then see it fall apart in front of your eyes.
Contact customer services immediately provide photographs of the damaged parts which to be honest is most of them due to the product not being fit for purpose to be told they can’t determine how it happened.
I am now a week in nearly of back and forth with them about refunding and collecting the items.
I also sent them a video clearly showing how unstable the wardrobe was when stood up.
Instead of asking me when the video was taken, they immediately respond by confirming there were 4 pieces of thin ply wood missing that would have made it structurally sound! I have never in my 20 years heard anything so outrageous.
The video was taken after the parts failed as the back pieces broke off due to it not being structurally sound as per the poor quality of items sent.
I have asked if they are members of the ADR and for the details because this goes beyond the money, this is about the service and lack of, accusatory emails and sheer lack of acceptance of the Consumer Rights Act.
I have been polite, accommodating and am met with excuses and defensiveness to avoid following the law.
I would avoid at all costs and as stated above I don’t usually leave reviews but I don’t want anyone else to experience what I have/am.
I will continue to update on my experience and leave reviews daily if needed to prevent anyone else falling into this unnecessary back and forth.

16 June 2026
Unprompted review
Own Furniture logo

Reply from Own Furniture

Hello Rebecca,

Thank you for taking the time to leave us a review!

We are genuinely sorry that you are dissatisfied with the outcome of your case.

As soon as you contacted us, we immediately raised a formal case with the wardrobe manufacturer and supplied all of the photographs and information you provided. The manufacturer initially offered replacement parts to resolve the issue, however this option was declined.

Following your further correspondence, including the additional evidence you supplied, we submitted everything back to the manufacturer for a further technical assessment. After reviewing all of the evidence, including the video, the manufacturer's conclusion was that the wardrobe had not been assembled in accordance with the assembly instructions and had been stood upright before the rear back panels had been fitted. The rear panels form an integral part of the wardrobe's structural stability, and the manufacturer therefore concluded that the damage was not the result of a manufacturing fault.

We appreciate that this was not the outcome you were hoping for. However, as outlined in our Terms & Conditions, the manufacturer's technical assessment is final when determining whether an issue is manufacturing-related.

We understand this has been a frustrating experience, and we're sorry that we were unable to reach a resolution that met your expectations.

If you require any further assistance please do not hesitate to contact us.

Best regards,
Own Furniture

Rated 1 out of 5 stars

worst company ever

Would rate it a 0 if i could. Worst company i’ve ever bought from. Bought a £170 wardrobe and chose a delivery date. Delivery was nearly a week later. Once arrived more than 80% of the parts broken. Then i emailed them and they said the best they could offer was £20 compensation for the broken parts. Baring in mind most of the wood was broken. Been back and fourth for weeks with no solution as i asked for a £70 refund and the best they can do is £20. Awful customer service, cheaply made, and wouldn’t recommend to anyone.

Update-
I did NOT request a £100 refund at all, not once. I said i would pay £100 instead of £170 which is a £70 refund like stated above. Seriously this company is a joke i wouldn’t even recommend to my worst enemy.

29 June 2026
Unprompted review
Own Furniture logo

Reply from Own Furniture

Hello Shannon,

Thank you for taking the time to leave us a review!

We are very sorry to hear that you have been disappointed with your experience.

We sincerely apologise that your wardrobe arrived with damaged parts and understand how frustrating this must have been.

Throughout our correspondence, we have done our best to find a fair resolution. We understand that you requested a £100 partial refund, however, the highest goodwill gesture we have been able to offer is £26. This amount is more than double the cost that we would incur to replace the affected parts, and we believe it represents a fair offer in the circumstances.

Alternatively, we have also offered to replace the damaged parts, which remains available should you prefer this option.

We're genuinely sorry that we haven't been able to reach an outcome that meets your expectations, but we remain happy to honour our offer of either the £26 goodwill gesture or replacement parts if you wish to proceed.

Best regards,
Own Furniture

Rated 5 out of 5 stars

Bedside Tables

I ordered a number of bits of furniture, it came on time and was better quality than I expected.

17 June 2026
Unprompted review
Own Furniture logo

Reply from Own Furniture

Hi Joshua,

Thank you for taking the time to leave us a review!

We're delighted to hear that your furniture arrived on time and that the quality exceeded your expectations. It's always great to know our customers are pleased with both our products and service.

If you need anything in the future please do not hesitate to contact us.

Best regards,
Own Furniture

Rated 5 out of 5 stars

Great value

Great value, dealt with a really lovely girl on the phone called Katie, will 100% be ordering again when I need furniture!

11 June 2026
Unprompted review
Own Furniture logo

Reply from Own Furniture

Hi Daniel,

Thank you for taking the time to leave us a review!

We're delighted to hear that you found great value in our products and that you had such a positive experience with our customer service. Katie will be absolutely thrilled to read your kind comments!

Thank you for your recommendation and for choosing Own Furniture. We really appreciate your support and look forward to helping you again when you're next in need of furniture!

Best regards,
Own Furniture

Rated 1 out of 5 stars

Company don’t respond , cheap materials used BEAWARE

I made numerous attempts to contact the company regarding the chest draw deliveries. The wood was damaged where the wholes were which made it unable to be built and unstable.
I requested a partial refund or for them to send a new piece out as it’s the main sideboard for the chest draw and sent picture evidence.
I got no response from the company. Waste of time and money

12 June 2026
Unprompted review
Own Furniture logo

Reply from Own Furniture

Hello,

Thank you for taking the time to leave us a review!

We sincerely apologise if you feel your emails have gone unanswered. We always aim to respond to all customer enquiries as quickly as possible, so we're very sorry if your messages have not reached us.

We would very much like the opportunity to resolve this for you. Please could you get back in touch with our customer service team with your order details, and we'll be more than happy to review the issue and work with you to find a suitable resolution.

We appreciate your feedback and hope we have the opportunity to put things right.

Best regards,
Own Furniture

Rated 1 out of 5 stars

Absolutely awful

Absolutely awful, I ordered a wardrobe of yourselfs on the 29th of may this wardrobes was meant to arrived the 2rd June it was loaded onto the wrong van and never arrived till the 35° when this arrived it was broken | emailed use regarding this I was told new parts would be sent out as a matter of urgency! I waited
days for an update on when my new order would be arriving! My new parts was due to arrive gth June the wardrobe was loaded on to the wrong van again! And came the 10th June upon opening my parcel I noticed the box was damaged again when I opening the box the parts was also damaged again! This is absolutely unacceptable not only have I wasted my money I have wasted my time staying off work to receive a parcel which has came damaged on both occasions I would urge anyone and everyone not to go with these first time is an accident second time is negligence.

10 June 2026
Unprompted review
Own Furniture logo

Reply from Own Furniture

Hello,

Thank you for taking the time to leave us a review!

We are truly sorry to hear about your experience and understand how disappointing and frustrating this must have been.

We sincerely apologise for the repeated delivery issues and for the inconvenience caused by receiving damaged parts on more than one occasion. We completely appreciate how frustrating it is to have taken time out of your day to wait for deliveries, only for things not to go as expected.

Providing excellent products and service is always our goal, so we're very sorry that we fell short on this occasion.

Thank you again for your feedback, and we're sorry that your experience did not reflect the high standards we strive to provide.

Best regards,
Own Furniture

Rated 5 out of 5 stars

Great furniture and prices

Great furniture and prices. Always very helpful and responsive. Used several times now.

11 June 2026
Unprompted review
Own Furniture logo

Reply from Own Furniture

Hi Wendy,

Thank you for taking the time to leave us a review!

We're delighted to hear that you've been happy with both our furniture and our prices. It's especially wonderful to know that you've chosen to shop with us several times and have consistently found our team helpful and responsive.

Your continued support means a great deal to us. Thank you for choosing Own Furniture, and we look forward to helping you again in the future!

Best regards,
Own Furniture

Rated 5 out of 5 stars

Will in customer service was extremely…

Will in customer service was extremely helpful when trying to rearrange the delivery for my items at a time that was convenient for me. I didn’t realise quite how speedy the delivery would be and he helped me delay it until I could be around for its arrival.
Thankyou!

10 June 2026
Unprompted review
Own Furniture logo

Reply from Own Furniture

Hi Ella,

Thank you for taking the time to leave us a review!

We're delighted to hear that Will was able to help rearrange your delivery to a time that suited you. We always do our best to be as flexible as possible, so it's great to know we could make the process more convenient for you.

We'll be sure to pass your kind comments on to Will. Thank you again for choosing Own Furniture. If you need anything in the future please do get in touch.

Best regards,
Own Furniture

Rated 1 out of 5 stars

The company is the big conman out there…

The company is the big conman out there you will never see a refund or new parts sent out only after your money ones please please do not go to this company customer service what a jock a 3 year old would do a better job for you after you pay for a company to but the unit together they want you to dismantle and end back to them only call they will get me is the belief collection my money and I will collect

10 June 2026
Unprompted review
Own Furniture logo

Reply from Own Furniture

Hello,

Thank you for taking the time to leave us a review!

We appreciate that this situation has been frustrating for you. Our intention has always been to resolve the matter in line with our returns policy and the information provided by the supplier.

Where an item has been assembled, we do ask that it is dismantled before being returned. This is a standard requirement, as assembled furniture cannot be transported safely by our couriers.

We understand this may not have been the outcome you were hoping for, but we have endeavoured to explain the options available throughout our correspondence. If you would still like us to review your case, please don't hesitate to contact our customer service team, who will be happy to assist further.

We genuinely value all customer feedback and wish you all the best moving forward.

Best regards,
Own Furniture

Rated 1 out of 5 stars

Absolutley AWFUL company

Absolutley AWFUL company. Purchased a shoe cabinet. The dowels dont fit in the holes. After struggling to get the first three panels together the 3rd started to damage the hole so stopped! Contacted Own Furniture asking to return it. The reply was that there is no issue with the holes and its my fault! And that tgey can quote me for replacement parts. Customer services where patronizing. Never ever have dealt with such an awful company! Beware ! Under the consumer rights act 2015 they should replace or refund!

10 June 2026
Unprompted review
Own Furniture logo

Reply from Own Furniture

Hi Sonia,

Thank you for taking the time to leave us a review!

We are genuinely sorry to hear that you were disappointed with your experience.

We completely understand how frustrating it is when assembling furniture doesn't go to plan, and we're sorry for the inconvenience this has caused.

After reviewing the photographs and information provided, our team concluded that the damage to the panel had occurred during assembly. Unfortunately, where damage has resulted from mis-assembly, we are unable to offer replacement parts free of charge or arrange a collection for a full refund under our returns policy.

We do appreciate that accidents can happen. Where possible, we are happy to offer replacement parts on a chargeable basis.

We're sorry that you were unhappy with the outcome, as it is always our aim to provide the best support we can within the terms of our policy. We do appreciate your feedback and wish you all the best.

Best regards,
Own Furniture

Rated 5 out of 5 stars

09-06-26….We’re does one begin when wishing to…

09-06-26…We’re does one begin when wishing to not only complement but show gratitude for commitment-services second to none….Over the last week or so… We have had the pleasure of speaking with a young lady called Katie also a young man called William. Both of which are extremely polite also caring in manner …. their support also time is truly appreciated….We would sincerely recommend ‘Own Furniture’ For not only quality with value but more because of sincerity in being an honest family run business within a commitment to provide a caring first class service without any hidden costs…. Both Katie also William deserve this praise also a big Thankyou for their second too none commitment in providing an excellent customer services willing to go the extra mile to assist and deliver….For me l believe in being kind also appreciating those who give time with an understanding…To earn respect we kindly show respect …Own Furniture… absolutely deserves this nothing less…👏👏 Eileen Stokes

9 June 2026
Unprompted review
Own Furniture logo

Reply from Own Furniture

Hi Eileen!

Thank you for taking the time to leave us a review!

We truly appreciate your incredibly kind and heartfelt words.

Your wonderful feedback truly mean so much to all of us. We're absolutely delighted to hear that both Katie and Will were able to provide the support, care and service you deserved. We'll be sure to pass on your lovely comments to them.

We always strive to provide honest, personal service and high-quality products, so it's especially rewarding to know that this came across throughout your experience with us.

Thank you for your recommendation and for taking the time to recognise the team's efforts. It has been an absolute pleasure assisting you, and we hope to be able to help you again in the future. Wishing you all the very best, and thank you once again for your kindness and support.

Best regards,
Own Furniture

Rated 5 out of 5 stars

Bought a 3 piece Willow bedroom set.

Bought a 3 piece Willow bedroom set.
Found it easy to build following instructions.
Quick delivery, lovely product at a great price. Would recommend to anyone!

3 June 2026
Unprompted review
Own Furniture logo

Reply from Own Furniture

Hello Jane,

Thank you for taking the time to leave us a review!

We're delighted to hear that you found the Willow bedroom set easy to assemble and that you were happy with the delivery, quality, and value for money.

Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy your new furniture for many years to come!

If you need anything in the future please do get in touch!

Best regards,
Own Furniture

Rated 5 out of 5 stars

OWN FURNITURE

This company, OWN FURNITURE have been extremely professional and courteous throughout my buying process. I would recommend anyone to deal with OWN FURNITURE where they will receive very helpful advice and assistance. Brilliant !

3 June 2026
Unprompted review
Own Furniture logo

Reply from Own Furniture

Hello Peter,

Thank you for taking the time to leave us a review!

We're delighted to hear that you found our team professional, courteous, and helpful throughout your buying journey. Your recommendation means a great deal to us, and we're so pleased we could provide the advice and assistance you needed.

Thank you for choosing Own Furniture and if you need anything in the future please do get in touch!

Best regards,
Own Furniture

Rated 5 out of 5 stars

Fantastic and friendly customer…

Fantastic and friendly customer service, highly recommend!

29 May 2026
Unprompted review
Own Furniture logo

Reply from Own Furniture

Hello,

Thank you for taking the time to leave us a review!

We're delighted to hear that you had a positive experience with our customer service team. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.

If you need anything in the future please do get in touch!

Best regards,
Own Furniture

Rated 1 out of 5 stars

Terrible company & service.

Terrible company & service.
I ordered 2 beds from here in April for my children, after weeks of searching for the perfect once we settled on 2 matching beds from here. There were in preorder for around a month which was fine we knew when we ordered. When the date was close I tried to find delivery information as it was still pending , the day after the date I was to ‘expect the beds’ I got a message that morning 9am to say beds due today (anytime) no pre noticed or anything, I was out and hadnt arranged to be home as I hadn’t had any messages.
I arrived home to find £450 worth of beds just laid on my drive, luckily it was dry and they hadn’t been stollen.
This was the first issue.
The next day I unboxed one , matched all the numbers on the beds to pieces needed and all there!
3 hours later finally about to attaché the last piece and it’s the wrong piece, after ages of trying to get my head around it I call the company to be told oh we’re so sorry the version of the bed on the website is the old one, you have been sent a new version ( I wanted access under the bed however the one pictured has access from both sides, the one sent only had access from the back and this particular side is against my wall so no good.
Another few emails and calls from the company and I’m told I need to dismantle the bed, box back up and they will collect over the next week and I’ll be refunded.
All great however now I’ve spend a whole day building and collapsing beds, my boys are now left to sleep on the floor through half term and I’m boxing a very large bed back up which is difficult.
I ask if there is any good will for there mistake and my awful day and trouble to be told there collection the beds and refunding me free of charge (basically I should be happy with that) from there huge error I was not.
4 days later the beds were due to be collected and the company did not turn up , so another day of half term wasted waiting in for them.
They promised to come the next day but at this point I was done so I left them on the drive.
I got a refund a week later luckily and the beds collected.
I asked for some good will in the form of a discounted single mattress (I had no confidence ordering large furniture) after a week of very slow emails I am about to order this elsewhere now.
Poor excuse of a good company, terrible service and very unhelpful unless it’s suiting them.
Absolutly would not recommend if you want a fast seamless service.
I ordered from another company, got the beds 2 days later with lots of updates and amazing service from the delivery guys , worlds apart

23 May 2026
Unprompted review
Own Furniture logo

Reply from Own Furniture

Hello,

Thank you for taking the time to leave us a review!

We’re very sorry to hear about your experience and the frustration caused.

Once an order is dispatched from our warehouse, an automatic email is sent providing tracking details and advising of the upcoming delivery. We do appreciate your concerns regarding the delivery being left on your driveway. Whilst we expect our courier partners to provide a high standard of service, the decision to leave a parcel is ultimately made by the driver if they deem the location to be safe and secure.

We would also like to sincerely apologise for the error on the website regarding the bed design. Unfortunately, the product imagery had not been updated to reflect the revised version supplied by the manufacturer. As the product received differed from your expectations, the only way for us to fully resolve the issue was to arrange for the beds to be returned and refunded in full.

We appreciate that dismantling and repackaging the furniture was inconvenient and time-consuming, and we are sorry for the disruption this caused during your children's half-term break.

To apologise for the experience, a goodwill discount was also provided for use against a mattress purchase. Whilst we understand this did not fully make up for the inconvenience caused, it was offered as a gesture of goodwill following the issues experienced.

We are sorry that we fell short of your expectations on this occasion and appreciate you taking the time to share your feedback.

Best regards,
Own Furniture

Rated 1 out of 5 stars

Outrageous return fees

I have ordered a wardrobe from this website. Unfortunately I found out later on that the depth of the wardrobe is too small. The wardrobe itself was £330 and I bought the 5 year protection to go with it. It does say free delivery. Due to the fact that the item has been dispatched they mentioned that £95 will be deducted from the refund if I refuse the delivery due to a simple measurement. Very very disappointed with the way this issue has been handled tried to see if there is an alternative way to resolve the measurement issue no other option was presented. Take it or leave it kind of thing. Be careful buying things from here if you're not sure double and triple check before getting anything as you will be paying them back a third or more of the items worth just for simply changing your mind or finding out that the size isn't the right size.

1 June 2026
Unprompted review
Own Furniture logo

Reply from Own Furniture

Hello Ibrahim,

Thank you for taking the time to leave us a review!

We’re very sorry to hear that you were disappointed with the outcome of your enquiry.

Unfortunately, as the order had already been dispatched, the return charge quoted was to cover the courier return costs. These charges are set by the courier network and vary depending on the size, weight, and type of item being returned, which is why larger furniture items can incur higher fees.

We completely understand your frustration regarding the dimensions. However, all product measurements and specifications are displayed on the product listing prior to purchase to help customers ensure the item is suitable for their space.

We do apologise that we were unable to offer an alternative solution on this occasion and appreciate you taking the time to share your feedback.

Best regards,
Own Furniture

Rated 5 out of 5 stars

I made an order and clumsily put the…

I made an order and clumsily put the wrong delivery address and selected the wrong colour. Called them and they swiftly corrected the order for me and delivery was rescheduled, with no charge and great understanding!! Couldn’t be more pleased and what a lovely team!

1 June 2026
Unprompted review
Own Furniture logo

Reply from Own Furniture

Hi Adam,

Thank you for taking the time to leave us a review!

We're delighted to hear that our team was able to quickly correct the delivery address and colour choice for you and get everything rearranged without any hassle.

We're so pleased you had a positive experience, and your kind words about the team mean a lot to us.

Thank you for choosing Own Furniture, and we hope to assist you again in the future!

Best regards,
Own Furniture

Rated 5 out of 5 stars

Friendly customer ser icd

The service is unbelievable! My new bedside tables are great. The service was second to none. A big thank you to katie and will who helped throughout the way!

19 May 2026
Unprompted review
Own Furniture logo

Reply from Own Furniture

Hi Tom,

Thank you for taking the time to leave us a review!

We're thrilled to hear that you're happy with your new bedside tables and that you received such great service throughout.

Katie and Will will be delighted to hear your kind words. We truly appreciate your support and thank you for taking the time to share your experience.

If you need anything in the future please do get in touch.

Best regards,
Own Furniture

Rated 1 out of 5 stars

Very confusing

Very confusing. I tried to order a bedside table (£45) to be delivered on a specific date. Everything went through including the payment and I received an email confirming my order. Within minutes of the payment going through, the payment was returned so I assume I won't be receiving the item, although I haven't had an email to advise me of this. Guess I should have checked the reviews first...

23 May 2026
Unprompted review
Own Furniture logo

Reply from Own Furniture

Hello,

Thank you for taking the time to leave us a review!

We're very sorry for the confusion and frustration caused. Had you contacted our customer service team, we would have been more than happy to look into this for you and get the issue resolved straight away.

Occasionally, payments can be automatically reversed due to payment verification or processing issues, but we appreciate that without further communication this can be confusing.

We sincerely apologise for the inconvenience and would have welcomed the opportunity to investigate and assist further.

If you need anything in the future please do get in touch.

Best regards,
Own Furniture

Rated 5 out of 5 stars

Excellent service from Will & Nick, competitive prices, and great quality!

I had a fantastic experience from start to finish.

Pre-sales Support:
Before purchasing, I spoke with an advisor named Will to clarify delivery options and ask about the new "Tessa" range. Since there is no showroom, we looked at the images together to check the line details. Will was incredibly patient and helpful.

Delivery:
I ordered the Tessa wardrobe and a 3+2 chest of drawers on 18th May, and they arrived on 21st May. The delivery driver, Nick, was brilliant. My road was blocked by an accident, so he went to another delivery and came back later once it cleared. I truly appreciated his kindness on a tough day.

Product & Packaging:
The long wardrobe boxes were stacked on smaller boxes, causing them to curve slightly. I mentioned to Nick that this can sometimes fracture side panels, but luckily, the internal packaging was excellent. Everything arrived in perfect condition with all parts included.

Assembly & Quality:
The instructions were easy to follow. The finished units look exactly like the pictures. The black lines are actually powder-coated painted grooves, which look premium and will last a long time.

Overall, I am highly impressed with the competitive pricing and top-tier service!

18 May 2026
Unprompted review
Own Furniture logo

Reply from Own Furniture

Hello,

Thank you for taking the time to leave us a review!

Thank you so much for your fantastic review! We're delighted to hear you had such a positive experience from start to finish.

Will will be pleased to hear your kind words about the pre-sales support, and we'll be sure to pass your compliments on to Nick for his excellent service on delivery day.

It's great to know everything arrived in perfect condition, the assembly was straightforward, and you're happy with the quality of your Tessa furniture.

Thank you for choosing Own Furniture and for your recommendation, we truly appreciate your support!

Best regards,
Own Furniture

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look