I submitted a large furniture order,as an after thought I enquired about the premier delivery service. Absolutely thrilled that this service was offered free of charge following my enquiry, this elmi... See more
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At Own Furniture, we believe everyone deserves a stylish home without paying premium prices. That's why we're committed to offering some of the UK's best-value and cheapest bedroom, living room and dining room furniture online, helping thousands of customers furnish their homes for less without compromising on quality. Whether you're looking for a cheap wardrobe, chest of drawers, bedside tables, TV unit, dining set or a complete bedroom furniture collection, you'll find modern designs, excellent quality and outstanding value all in one place. We also offer a growing range of assembled furniture, perfect for customers who want to avoid flat-pack assembly and enjoy furniture that's ready to use. We know that once you've ordered new furniture, you don't want to wait weeks for it to arrive. That's why we offer FREE Next Day Delivery on thousands of products, delivering quickly to anywhere in mainland UK. With stock ready to dispatch and trusted delivery partners, we make transforming your home faster and easier than ever. To make shopping even more affordable, we offer a range of flexible payment and finance options, allowing you to spread the cost in a way that suits your budget. Whether you're furnishing your first home, upgrading a room, buying for a rental property or completing a full house makeover, we're here to help. Customer satisfaction is at the heart of everything we do. Our friendly UK-based customer service team is always on hand to answer questions, provide expert advice and ensure your shopping experience is smooth from order to delivery. We're constantly expanding our collection with new styles, from contemporary and minimalist furniture to timeless classics, ensuring there's something to suit every taste, every room and every budget. If you're looking for cheap furniture, wardrobes, assembled furniture, unbeatable value, FREE Next Day UK delivery, flexible finance and a company you can trust, Own Furniture is here to make furnishing your home simple, affordable and stress-free. We look forward to helping you create a home you'll love for years to come.
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Unit 1C, Guardian Road, NR5 8PF, Norwich, United Kingdom

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What a con indeed!
All I can see here are a company defending poor customer service and accusatory behaviour for poorly made items and gas lighting behaviour.
I wish I had reviewed the company before purchasing.
I am not someone that typically writes reviews or complains however the treatment I’ve received is beyond disgusting. Having worked in customer services for over 20 years, large successful/global companies which I accept this one is not, it begs belief how they are still trading and not on an episode of rogue traders!
2 wardrobes ordered, identical, assemble in line with manufacturers instructions and the wood chips, splits and pieces fall off due to parts not being adequate to support the weight of the wardrobe. Extremely disappointing after moving into a new home, obviously needing the products to then see it fall apart in front of your eyes.
Contact customer services immediately provide photographs of the damaged parts which to be honest is most of them due to the product not being fit for purpose to be told they can’t determine how it happened.
I am now a week in nearly of back and forth with them about refunding and collecting the items.
I also sent them a video clearly showing how unstable the wardrobe was when stood up.
Instead of asking me when the video was taken, they immediately respond by confirming there were 4 pieces of thin ply wood missing that would have made it structurally sound! I have never in my 20 years heard anything so outrageous.
The video was taken after the parts failed as the back pieces broke off due to it not being structurally sound as per the poor quality of items sent.
I have asked if they are members of the ADR and for the details because this goes beyond the money, this is about the service and lack of, accusatory emails and sheer lack of acceptance of the Consumer Rights Act.
I have been polite, accommodating and am met with excuses and defensiveness to avoid following the law.
I would avoid at all costs and as stated above I don’t usually leave reviews but I don’t want anyone else to experience what I have/am.
I will continue to update on my experience and leave reviews daily if needed to prevent anyone else falling into this unnecessary back and forth.

Reply from Own Furniture
Would rate it a 0 if i could. Worst company i’ve ever bought from. Bought a £170 wardrobe and chose a delivery date. Delivery was nearly a week later. Once arrived more than 80% of the parts broken. Then i emailed them and they said the best they could offer was £20 compensation for the broken parts. Baring in mind most of the wood was broken. Been back and fourth for weeks with no solution as i asked for a £70 refund and the best they can do is £20. Awful customer service, cheaply made, and wouldn’t recommend to anyone.
Update-
I did NOT request a £100 refund at all, not once. I said i would pay £100 instead of £170 which is a £70 refund like stated above. Seriously this company is a joke i wouldn’t even recommend to my worst enemy.

Reply from Own Furniture
I ordered a number of bits of furniture, it came on time and was better quality than I expected.

Reply from Own Furniture
Great value, dealt with a really lovely girl on the phone called Katie, will 100% be ordering again when I need furniture!

Reply from Own Furniture
I made numerous attempts to contact the company regarding the chest draw deliveries. The wood was damaged where the wholes were which made it unable to be built and unstable.
I requested a partial refund or for them to send a new piece out as it’s the main sideboard for the chest draw and sent picture evidence.
I got no response from the company. Waste of time and money

Reply from Own Furniture
Absolutely awful, I ordered a wardrobe of yourselfs on the 29th of may this wardrobes was meant to arrived the 2rd June it was loaded onto the wrong van and never arrived till the 35° when this arrived it was broken | emailed use regarding this I was told new parts would be sent out as a matter of urgency! I waited
days for an update on when my new order would be arriving! My new parts was due to arrive gth June the wardrobe was loaded on to the wrong van again! And came the 10th June upon opening my parcel I noticed the box was damaged again when I opening the box the parts was also damaged again! This is absolutely unacceptable not only have I wasted my money I have wasted my time staying off work to receive a parcel which has came damaged on both occasions I would urge anyone and everyone not to go with these first time is an accident second time is negligence.

Reply from Own Furniture
Great furniture and prices. Always very helpful and responsive. Used several times now.

Reply from Own Furniture
Will in customer service was extremely helpful when trying to rearrange the delivery for my items at a time that was convenient for me. I didn’t realise quite how speedy the delivery would be and he helped me delay it until I could be around for its arrival.
Thankyou!

Reply from Own Furniture
The company is the big conman out there you will never see a refund or new parts sent out only after your money ones please please do not go to this company customer service what a jock a 3 year old would do a better job for you after you pay for a company to but the unit together they want you to dismantle and end back to them only call they will get me is the belief collection my money and I will collect

Reply from Own Furniture
Absolutley AWFUL company. Purchased a shoe cabinet. The dowels dont fit in the holes. After struggling to get the first three panels together the 3rd started to damage the hole so stopped! Contacted Own Furniture asking to return it. The reply was that there is no issue with the holes and its my fault! And that tgey can quote me for replacement parts. Customer services where patronizing. Never ever have dealt with such an awful company! Beware ! Under the consumer rights act 2015 they should replace or refund!

Reply from Own Furniture
09-06-26…We’re does one begin when wishing to not only complement but show gratitude for commitment-services second to none….Over the last week or so… We have had the pleasure of speaking with a young lady called Katie also a young man called William. Both of which are extremely polite also caring in manner …. their support also time is truly appreciated….We would sincerely recommend ‘Own Furniture’ For not only quality with value but more because of sincerity in being an honest family run business within a commitment to provide a caring first class service without any hidden costs…. Both Katie also William deserve this praise also a big Thankyou for their second too none commitment in providing an excellent customer services willing to go the extra mile to assist and deliver….For me l believe in being kind also appreciating those who give time with an understanding…To earn respect we kindly show respect …Own Furniture… absolutely deserves this nothing less…👏👏 Eileen Stokes

Reply from Own Furniture
Bought a 3 piece Willow bedroom set.
Found it easy to build following instructions.
Quick delivery, lovely product at a great price. Would recommend to anyone!

Reply from Own Furniture
This company, OWN FURNITURE have been extremely professional and courteous throughout my buying process. I would recommend anyone to deal with OWN FURNITURE where they will receive very helpful advice and assistance. Brilliant !

Reply from Own Furniture
Fantastic and friendly customer service, highly recommend!

Reply from Own Furniture
Terrible company & service.
I ordered 2 beds from here in April for my children, after weeks of searching for the perfect once we settled on 2 matching beds from here. There were in preorder for around a month which was fine we knew when we ordered. When the date was close I tried to find delivery information as it was still pending , the day after the date I was to ‘expect the beds’ I got a message that morning 9am to say beds due today (anytime) no pre noticed or anything, I was out and hadnt arranged to be home as I hadn’t had any messages.
I arrived home to find £450 worth of beds just laid on my drive, luckily it was dry and they hadn’t been stollen.
This was the first issue.
The next day I unboxed one , matched all the numbers on the beds to pieces needed and all there!
3 hours later finally about to attaché the last piece and it’s the wrong piece, after ages of trying to get my head around it I call the company to be told oh we’re so sorry the version of the bed on the website is the old one, you have been sent a new version ( I wanted access under the bed however the one pictured has access from both sides, the one sent only had access from the back and this particular side is against my wall so no good.
Another few emails and calls from the company and I’m told I need to dismantle the bed, box back up and they will collect over the next week and I’ll be refunded.
All great however now I’ve spend a whole day building and collapsing beds, my boys are now left to sleep on the floor through half term and I’m boxing a very large bed back up which is difficult.
I ask if there is any good will for there mistake and my awful day and trouble to be told there collection the beds and refunding me free of charge (basically I should be happy with that) from there huge error I was not.
4 days later the beds were due to be collected and the company did not turn up , so another day of half term wasted waiting in for them.
They promised to come the next day but at this point I was done so I left them on the drive.
I got a refund a week later luckily and the beds collected.
I asked for some good will in the form of a discounted single mattress (I had no confidence ordering large furniture) after a week of very slow emails I am about to order this elsewhere now.
Poor excuse of a good company, terrible service and very unhelpful unless it’s suiting them.
Absolutly would not recommend if you want a fast seamless service.
I ordered from another company, got the beds 2 days later with lots of updates and amazing service from the delivery guys , worlds apart

Reply from Own Furniture
I have ordered a wardrobe from this website. Unfortunately I found out later on that the depth of the wardrobe is too small. The wardrobe itself was £330 and I bought the 5 year protection to go with it. It does say free delivery. Due to the fact that the item has been dispatched they mentioned that £95 will be deducted from the refund if I refuse the delivery due to a simple measurement. Very very disappointed with the way this issue has been handled tried to see if there is an alternative way to resolve the measurement issue no other option was presented. Take it or leave it kind of thing. Be careful buying things from here if you're not sure double and triple check before getting anything as you will be paying them back a third or more of the items worth just for simply changing your mind or finding out that the size isn't the right size.

Reply from Own Furniture
I made an order and clumsily put the wrong delivery address and selected the wrong colour. Called them and they swiftly corrected the order for me and delivery was rescheduled, with no charge and great understanding!! Couldn’t be more pleased and what a lovely team!

Reply from Own Furniture
The service is unbelievable! My new bedside tables are great. The service was second to none. A big thank you to katie and will who helped throughout the way!

Reply from Own Furniture
Very confusing. I tried to order a bedside table (£45) to be delivered on a specific date. Everything went through including the payment and I received an email confirming my order. Within minutes of the payment going through, the payment was returned so I assume I won't be receiving the item, although I haven't had an email to advise me of this. Guess I should have checked the reviews first...

Reply from Own Furniture
I had a fantastic experience from start to finish.
Pre-sales Support:
Before purchasing, I spoke with an advisor named Will to clarify delivery options and ask about the new "Tessa" range. Since there is no showroom, we looked at the images together to check the line details. Will was incredibly patient and helpful.
Delivery:
I ordered the Tessa wardrobe and a 3+2 chest of drawers on 18th May, and they arrived on 21st May. The delivery driver, Nick, was brilliant. My road was blocked by an accident, so he went to another delivery and came back later once it cleared. I truly appreciated his kindness on a tough day.
Product & Packaging:
The long wardrobe boxes were stacked on smaller boxes, causing them to curve slightly. I mentioned to Nick that this can sometimes fracture side panels, but luckily, the internal packaging was excellent. Everything arrived in perfect condition with all parts included.
Assembly & Quality:
The instructions were easy to follow. The finished units look exactly like the pictures. The black lines are actually powder-coated painted grooves, which look premium and will last a long time.
Overall, I am highly impressed with the competitive pricing and top-tier service!

Reply from Own Furniture
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