I submitted a large furniture order,as an after thought I enquired about the premier delivery service. Absolutely thrilled that this service was offered free of charge following my enquiry, this elmi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What an amazing company. First time ordering i ordered a dining set but through my own fault I didn't check it as was for a house move. After 2 months finally put the table up but unfortunately it w... See more
Company replied
Customer Services are outstanding, we needed a new part and they sorted this out efficiently and kept us in the loop in the stages . Its nice to feel valued as a customer and feel like you are being... See more
Company replied
The efficient delivery driver spotted one item was damaged bought the rest and said they would bring the item when replaced . The lady on the phone was extremely helpful ordered replacement item ..an... See more
Company replied
Company details
- #377 of 401 best companies in Home Furniture Shop
- #111 of 115 best companies in Bed shop
- #212 of 227 best companies in Bedroom furniture shop
- #82 of 86 best companies in Mattress Shop
Written by the company
Furniture specialists in making your house a home! A huge range of furniture available for next day delivery, stock dependent. With a free two man room of choice delivery service on heavy products, every step of your journey with us is catered for.
Contact info
Unit 1C, Guardian Road, NR5 8PF, Norwich, United Kingdom
- 03330147733
- customerservices@ownfurniture.co.uk
- ownfurniture.co.uk
3.8
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad company and liars. AVOID
I have ordered wardrobe and bed side tables. They have advised that it will arrive on 11th. I have to call and chase to find out that order will be delayed and promised to call me. 2 weeks later no order or phone call but they have happily took my money. Very bad company and liars. AVOID!
11 May 2026
Unprompted review
Reply from Own Furniture
Hello Damian,
Thank you for taking the time to leave us a review!
We’re very sorry to hear that you were disappointed with your experience.
Having reviewed your order, we can see that the wardrobe was dispatched on 10th April for delivery on the next working day, which was Monday 13th April, and was successfully delivered.
The bedside tables were ordered on a pre-order basis and were dispatched as soon as stock arrived with us on 22nd May via FedEx. I can also see that a delivery attempt was made on 26th May, which was unfortunately missed, and the items were then successfully delivered on 27th May.
We sincerely apologise for any confusion regarding the delivery dates and appreciate your feedback. Thank you for taking the time to share your experience.
Best regards,
Own Furniture
I had never heard of or ordered from…
I had never heard of or ordered from this company before. I bought a large wardrobe at a good price. It was delivered quickly and I was pleasantly surprised by the substantial nature and good quality of the wardrobe. Customer service is also excellent. Katie replies quickly and is extremely helpful.
20 March 2026
Unprompted review
Reply from Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We’re delighted to hear that your first experience with us was such a positive one and that you were pleasantly surprised by the quality and sturdiness of your wardrobe.
Katie will be especially pleased to hear your kind words. We pride ourselves on providing helpful and responsive customer service, so it’s great to know this made a difference to your experience.
Thank you for choosing Own Furniture, and we hope to assist you again in the future!
Best regards,
Own Furniture
Ongoing Complaint! Terrible Company! No resolutions! 0 Stars!
Responding to Own Furniture’s delayed reply to my previous review.
They claim their Director “personally offered to inspect the item” to help resolve the issue. What a joke.
The Director conveniently offered to visit on every day except the one day I was actually available. I even tried rearranging my entire week to accommodate his schedule, only to then be told how difficult it would be for him due to the distance. His “solution”? Send someone else out — but I would have to PAY for the inspection of THEIR defective product.
To make matters worse, the Director insisted the cupboard was assembled incorrectly. However, the handyman who assembled it — someone who does this professionally almost every day — clearly stated there is something wrong with the cupboard itself because the parts do not align properly. The Director’s response was basically that the handyman doesn’t know how to assemble furniture, while also arrogantly claiming that Own Furniture’s machines “do not make errors.” I was told I can order parts for the cupboard, again, at my expense. They want money for everything and seem to think this is a resolution.
I raised a chargeback because Own Furniture left me with a defective cupboard that does not align or fit together properly. The quality is poor, cheap, and absolutely unacceptable. Instead of resolving the issue, Own Furniture then told my bank that I had “refused assistance,” which is completely false. I have everything documented in writing along with photographic evidence.
I am genuinely shocked by the dishonesty and lack of accountability from this company. After revisiting the reviews today, I can now see many other customers reporting similar experiences. Own Furniture seem more interested in taking people’s money than actually resolving legitimate customer complaints.
Avoid this company if you value customer service, honesty, or product quality. The responses they have left on the reviews are poor!
17 March 2026
Unprompted review
Reply from Own Furniture
Hello,
Thank you very much for taking the time to leave us a review!
We’re sorry to hear that you are dissatisfied with the outcome of this case.
Following your report, a thorough investigation was carried out involving our Technical Review Team and the manufacturer. Based on the information, photographs, and evidence provided, the conclusion reached was that the issue was consistent with misassembly rather than a manufacturing defect.
Our Director was more than happy to personally inspect the item, however, due to the significant distance involved, he was only available in your area on a specific date. When it became clear that a mutually convenient date could not be arranged, an independent inspection was discussed as an alternative option. We advised that if the inspection concluded that the item had not been misassembled and a manufacturing fault was present, we would have reviewed the findings accordingly, including reimbursement of the inspection cost.
We appreciate that you disagree with the outcome of our investigation. However, our conclusions were based on the findings of both our Technical Team and the manufacturer rather than assumptions alone.
As a chargeback has now been raised, the matter is being handled through the appropriate banking channels, and we will continue to liaise directly with the relevant parties as part of that process.
We are sorry that we were unable to reach a resolution that you were happy with and appreciate you taking the time to share your feedback.
Best regards,
Own Furniture
I ordered this chest of drawers and it…
I ordered this chest of drawers and it was delivered in the set time frame but on arrival the screws were missing to attach the legs. I tried to phone the company on the day it was delivered no answer. After contacting them via email 3 times and being told they would organise for the screws to be sent by post. I was ignored in the end with no follow reply to my email. After paying £389.00 I expect the screws to complete my chest of drawer installation. Poor service, will not order anything from this company again.
6 April 2026
Unprompted review
Reply from Own Furniture
Hi Deirdre,
Thank you for taking the time to leave us a review!
We're very sorry to hear about your experience and the frustration caused. We can see that our customer service team did respond to your emails, however we do apologise that you were unable to get through to us by phone. We are always here to help!
Replacement screws were requested from the supplier as soon as this was raised, and they were sent out to you as quickly as possible. We're very sorry again for the inconvenience caused and appreciate you taking the time to share your feedback.
Best regards,
Own Furniture
5 star service
Brilliant service! Received prompt and clear updates throughout, will certainly be buying from these guys again. Highly recommend.
20 April 2026
Unprompted review
Reply from Own Furniture
Hi Jamie,
Thank you for taking the time to leave us a review!
We're delighted to hear you are happy with the prompt updates and overall service. Your recommendation means a lot to us, and we really look forward to helping you again in the future!
Best regards,
Own Furniture
Awful experience.
Awful experience, zero stars needed. I purchased a wardrobe and selected the date of April 17th at checkout. I arranged for someone to be at my property all day and for the old one to be dismantled. The item never arrived.
I contacted the company via email and they responded Monday, they kept saying the courier company had a back log and my item was on the way. I in turn called FedEx personally and they told me they were awaiting my shipment. Will personally assured me my delivery would arrive on the 21st, and said the company isn’t responsible for the delay due to using a third party. This is false, when you buy a product and select a date your contract for that resides completely with the company you ordered from.
When i checked the tracking on the evening of the 20th I saw the item still said “label created” and that it was still not shipped. On the morning of the 21st I contacted FedEx and they said they were still awaiting the package. I then emailed my cancellation of this product and contacted my bank to initiate the refund process.
The company sent the package hours after this and Katie emailed me to tell me it was on the way and that if I refused the package I’d be charged £55. This is false information used to scare people into accepting a delivery. Under the consumer rights act once a company breaks the delivery contract you can cancel your item. You can also refuse the item at the door especially if they send it after you have cancelled.
The driver turned up and I simply told him this item is to be returned. He took the item and left. Katie then emailed me to tell me I would receive my full refund.
I will never recommend this company nor make any further purchases from them. Please learn your consumer rights if you’re planning on ordering from here. Or take your money to a reputable seller like Amazon or Argos.
22 April 2026
Unprompted review
Reply from Own Furniture
Hello Rose,
Thank you for taking the time to leave us a review!
We’re very sorry to hear about your experience and the frustration caused regarding the delivery delay. We do rely on third-party couriers for fulfilment, and unfortunately, there are occasions where delays occur that are outside of our direct control, despite our best efforts to monitor and chase these on our customers’ behalf.
As the item had been dispatched, any return would normally incur a charge to cover courier and handling costs. This is outlined in our terms and conditions, which are agreed to at the point of order, and is in line with the Consumer Rights Act.
That said, in this instance, once you advised us of your cancellation and refusal of delivery, we did ensure that no return charge was applied and a full refund was processed for you.
We’re sorry again for the inconvenience caused and appreciate you taking the time to share your feedback.
Best regards,
Own Furniture
Will never buy from them again
Will never buy from them again. Bought a wardrobe and paid £199. It arrived ok but it had so many parts and pieces were not correct size and it said no drilling needed but we had to drill 50%. By the time we realised we were too far in to dismantle and return.
15 April 2026
Unprompted review
Reply from Own Furniture
Hello Patricia,
Thank you for taking the time to leave us a review!
We’re very sorry to hear about your experience and the frustration caused during assembly. We appreciate you taking the time to email us about this.
I can confirm that your case remains open with our customer service team so that we can continue working with you to help resolve this matter as quickly as possible. We are here to support you and will do our best to reach a suitable resolution for you.
Thank you again for bringing this to our attention.
Best regards,
Own Furniture
Very disappointing experience from…
Very disappointing experience from start to finish. Our bed arrived with missing boxes, damaged parts and incomplete hardware, which meant we couldn’t assemble it. Over the following weeks we were repeatedly promised urgent replacements and next-day deliveries, but these either didn’t arrive or more parts turned out to be missing. This resulted in multiple handyman visits and extra costs, while our daughter was left sleeping on a mattress on the floor.
Communication was polite but ultimately ineffective — lots of apologies, but very little actually resolved. Each time we thought the issue was fixed, another problem appeared, including missing structural parts and even the wardrobe pole. After weeks of delays and inconvenience, we requested either a goodwill gesture or a return. This was refused, and we were told the item could not be returned because it had been assembled — despite us only assembling it after repeated delays to avoid further charges.
Overall, this has been a stressful and frustrating experience with poor quality control, slow resolution times and no meaningful customer care. I would not recommend based on this experience.
21 April 2026
Unprompted review
Reply from Own Furniture
Hi Kylie,
Thank you for taking the time to leave us a review!
We’re very sorry to hear about your experience and the frustration this has caused you and your family. We completely understand how disappointing and inconvenient this must have been, especially given the delays and disruption described.
We do ask that all components are thoroughly checked prior to assembly, as this allows any missing or damaged parts to be identified and resolved at the earliest stage. If these issues had been identified at the initial inspection stage, we would have been able to step in sooner and resolve everything more quickly and efficiently for you, helping to avoid some of the delays experienced.
That said, we are truly sorry that your experience fell short of expectations. While we always aim to resolve issues as promptly as possible, we appreciate that this situation has clearly not reflected the level of service we strive to provide.
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience caused.
Best regards,
Own Furniture
I wouldn’t even rate 1 star but I have…
I wouldn’t even rate 1 star but I have no option but to click that.
I had an extremely disappointing experience with this company. I ordered a wardrobe worth over £250 which was marked as “delivered”, however when I returned home from work, it was nowhere to be found.
I contacted the company immediately, but instead of helping resolve the issue, they repeatedly asked me to provide a crime reference number. I reported this as requested, only to be told by the crime team that this situation is a civil matter under the Consumer Rights Act, not a police issue meaning they cannot issue a crime reference number.
I passed this information back to the company, yet they continue to ignore what I’ve provided and keep asking for the same thing, rather than taking responsibility or offering a resolution. I’ve now been left out of pocket with no product and no refund.
As a result, I’ve had to purchase a replacement wardrobe elsewhere, where the service, delivery, and communication were all handled professionally something this company has completely failed at.
Very poor customer service, lack of accountability, and no effort to resolve a genuine issue. I would strongly advise others to avoid.
31 March 2026
Unprompted review
Reply from Own Furniture
Hi Emma,
Thank you for taking the time to leave us review!
We’re very sorry to hear about your experience and the frustration this situation caused.
As the parcel was shown as delivered by the courier, and you reported it could not be located on your property, the courier classed this as a potential theft once delivery had been confirmed. In these circumstances, they require a crime reference number as part of their standard investigation process, which is the procedure they follow for parcels reported missing after being marked as delivered.
We fully understand your comments regarding the advice you received from the crime team. From our side, we are required to work within both courier procedures and the Consumer Rights Act, which sets out responsibility once goods are confirmed as delivered to the address provided.
We are very sorry for the inconvenience and disappointment caused, and we do appreciate how frustrating this situation must have been. This matter has now been fully resolved and your refund has been processed.
Thank you for taking the time to share your feedback.
Best regards,
Own Furniture
I phoned to make sure the cabinet I…
I phoned to make sure the cabinet I wanted was in stock and was assured it was. I ordered and paid. Received a confirmation e mail but after 5 days still no information about delivery. During this time I phoned the store and was assured delivery would be by the end of the week or beginning of next week. During this time I sent an online message on your site (no reply) also, an e mail (no reply). Today 3rd phone call I was told the one cabinet at the warehouse was damaged and it would be 7_8 weeks before one was back in. Dreadful customer service. I would not use them again.
17 April 2026
Unprompted review
Reply from Own Furniture
Hello Rita,
Thank you for taking the time to leave us a review!
We're sorry to hear about your experience and the frustration caused. We have looked into this for you and can see that at your time of order, we did have one available in stock, which was also confirmed to you over the phone.
We have checked our records and cannot find any emails received from you via our system. When you called to chase your delivery, we immediately contacted the supplier, who unfortunately advised that the item had been damaged and could not be dispatched. We then relayed this information and the updated restock timeframe to you as son as we were made aware.
Following this, you chose to cancel your order, and your refund was processed immediately.
We're very sorry for the inconvenience cause and appreciate you taking the time to share your feedback.
Best regards,
Own Furniture
Excellent experience
Excellent experience. Lots of updates along the way and communication with customer service was fantastic. Speedy resolution of a problem I had after assembly too so zero complaints.
13 April 2026
Unprompted review
Reply from Own Furniture
Hello!
Thank you very much for taking the time to leave us a review!
We're delighted to hear you were kept well updated throughout and that our customer service team were able to resolve your issue quickly after assembly. It's great to know that you had an excellent overall experience, and we really appreciate you taking the time to share it.
If you need anything in the future please do get in touch!
Best regards,
Own Furniture
Save your time and money
You need to stop using fedx have had no update and still wait bring back shops sick of companie take money then thinking your time means nothing easy to phob you off on line was going to buy the matching waredorbe not now ivery poor next day means next day not when you feel like and it all someone else fault would give you 0 star
8 April 2026
Unprompted review
Reply from Own Furniture
Hi Mark,
Thank you for taking the time to leave us a review!
We're very sorry to hear about your experience and for any frustration caused by the delay. We can see that your order was dispatched from our warehouse on time, however, we do rely on third-party couriers for delivery and unfortunately, on this occasion, there appears to have been a delay within the courier network. We completely understand how disappointing this is, especially when expecting a next-day service, and we sincerely apologise for the inconvenience caused.
That said, we're pleased to see that you ordered the matching wardrobe, and that it arrived next day as intended, and we hope you are happy with the product.
Thank you for your feedback, and again we're truly sorry for frustration experienced.
Best regards,
Own Furniture
Excellent service from this company
Excellent service from this company, from placing the order to delivery. I was kept up to date by email and knew exactly when to expect my furniture. I was so impressed with my first order that I placed a second a week later. There was a slight issue with one part but this was speedily resolved to my complete satisfaction. I have no hesitation in recommending this company and have already done so.
2 April 2026
Unprompted review
Reply from Own Furniture
Hello Morag,
Thank you for taking the time to leave us a review!
We're really pleased to hear that you were kept informed throughout your order process and that your delivery experience met your expectations. It's also great to know you were so impressed that you chose to place a second order with us so quickly.
We're especially glad we were able to resolve the issue with the part promptly and to your satisfaction. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Best regards,
Own Furniture
Very happy customer! Great customer service!
We received excellent customer service from start to finish. Quality of the furniture is outstanding and such good value. Very quick delivery and delivery time was true to what was estimated, no long wait from when the item was ordered. Great communication and very quick to reply to messages. Would not hesitate to use again in the future.
2 April 2026
Unprompted review
Reply from Own Furniture
Hi Emma,
Thank you for taking the time to leave us a review!
We're absolutely delighted to hear that you had such a positive experience from start to finish, and that you're happy with both the quality of the furniture and the value for money. It's also great to know that the delivery was prompt and exactly as expected, and that our communication met your expectations throughout.
Your kind words are really appreciated, and we're pleased you would choose to use us again in the future.
Best regards,
Own Furniture
Highly recommend buying and dealing with this company.
Bought the Highbury 3 Door Triple Wardrobe, excellent purchase, great delivery easy to follow instructions to assemble loads of space would highly recommend buying and dealing with this company.
6 March 2026
Unprompted review
Reply from Own Furniture
Hi Dean,
Thank you for taking the time to leave us a review!
We're really pleased to hear that you're happy with your Highbury 3 Door Triple Wardrobe and that the delivery and assembly process was straightforward for you. It's great to know you're enjoying the storage and space it provides as well.
We truly appreciate your recommendation and your kind words about your experience with us. If you need anything in the future please do not hesitate to contact us.
Best regards,
Own Furniture
100% customer service
I ordered a wardrobe that was scratched upon arrival. I contacted customer service and Katie went above and beyond to get me a partial refund for the damage or a replacement of the parts that were damaged. Katie kept in contact with me through out the refund process to ensure there was a favourable outcome to my order. Thank you Katie for a great customer service experience.
31 March 2026
Unprompted review
Reply from Own Furniture
Hi Roni,
Thank you for taking the time to leave us a review!
We really appreciate your kind feedback and we're so pleased to hear that Katie was able to help resolve the issue for you and get things sorted with a favourable outcome. We completely understand how frustrating it can be to receive an item with damage, so we're glad we were able to put it right for you.
Your kind words mean a lot, and we really appreciate you taking the time to share your experience. If you need anything in the future please do get in touch!
Best regards,
Own Furniture
Amazing customer service from Katie in…
Amazing customer service from Katie in particular who went above and beyond to ensure our item was delivered on time. Would highly recommend the company
26 March 2026
Unprompted review
Reply from Own Furniture
Hello!
Thank you for taking the time to leave us a review!
We're absolutely delighted to hear that you were unhappy with the service you received, and we're especially pleased to know that Katie was able to help ensure your item arrived on time for you.
We really appreciate your recommendation and support. If you need anything in the future please do get in touch!
Best regards,
Own Furniture
Appalling quality product
Appalling quality product, late delivery, total disregard for customer do not touch with a bargepole
26 March 2026
Unprompted review
Fast and efficient
From ordering to delivery of my goods my experience with Own furniture was extremely fast and efficient. Even although I had a problem with one of my chairs it was sorted out in no time. The emails I received were very courteous and pleasant and at no time did I feel as if I was a bother. I will definitely use Own furniture in the future and advise my family and friends of this company.
10 March 2026
Unprompted review
Reply from Own Furniture
Hi Phyllis,
Thank you for taking the time to leave us a review!
We're really pleased that you found the ordering process fast and efficient, and that your experience with us was smooth from start to finish. It's also great to know that the issue with your chair was resolved quickly and that our team were able to support you in a courteous and helpful manner throughout.
Your kind words about our service mean a lot, and we truly appreciate you taking the time to share your experience. We're delighted to hear you would recommend us to your family and friends!
If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Very pleased and kept me informed all…
Very pleased and kept me informed all the way to delivery. I would recommend to anyone. Will use them again.
13 March 2026
Unprompted review
Reply from Own Furniture
Hi Paul,
Thank you for taking the time to leave us a review!
We're really pleased to hear you were kept well informed throughout and that you're happy with your delivery. Your recommendation means a lot to us, and we look forward to helping you again in the future.
Best regards,
Own Furniture
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.