Absolutely horrible customer service. When writing them directly via your portal, it takes weeks to get an answer, which doesn't even help solve the issue. Impossible to call them - their waiting time... See more
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Promised 1000Mbs, case number 1319119, kund nr: 5347-1164, tested with direct cable to Ownit's original router with original cable using three high quakity labtops without vpn received 30-120Mbs. Duri... See more
Company replied
Using ownit broadband for 4 years now. Pathetic service. In my community of 65 houses, we suffer with frequent internet disruptions. Long waits to call customer service. Their customer representatives... See more
Company replied
Happy with Ownit service. I give 4 stars rather than 5 stars just because the monthly subscription went up few months ago. Also, I sometime needs to reset my modem, probably whenever there is a netw... See more
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Company details
About Ownit Bredband
Written by the company
För oss är leverans av bredband ett förtroende mellan oss och våra kunder. Idag använder vi internet till det mesta, från arbete till studier, från nöje till middagsplanering. Oavsett hur just ditt internetanvändande ser ut ska du kunna lita på att Ownit erbjuder bäst kvalité till bäst pris för dina behov.
Ownit levererar bredbandsanslutningar till bostadsrättsföreningar, privatpersoner och företag. Vi ser fiber som det självklara alternativet och det bästa sättet att möjliggöra snabba och driftsäkra bredbands- och TV-tjänster. Hos Ownit står du som kund i centrum genom flexibla och enkla lösningar.
Ownit levererar bredbandsanslutningar till bostadsrättsföreningar, privatpersoner och företag. Vi ser fiber som det självklara alternativet och det bästa sättet att möjliggöra snabba och driftsäkra bredbands- och TV-tjänster. Hos Ownit står du som kund i centrum genom flexibla och enkla lösningar.
Contact info
Garvis Carlssons Gata 5, 169 51, Solna, Sweden
- 08 - 525 07 300
- ownit.se
2.7
Poor
8K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Sometimes the connection is slow
What bothers me is that sometimes the connection is slow.
28 September 2022
Reply from Ownit Bredband
Hi Yenal,
Without troubleshooting, it will be difficult for us to know what is causing this, therefore we recommend that you contact us to begin a troubleshooting with us. We help you rule out possible sources of error and escalate the ticket to your network owner if we cannot find the cause. I hope you will give us a chance to help with your case so that you remain satisfied in the future.
With kind regards,
Kadir - Ownit Broadband
Best available ISP in Stockholm
Best available ISP in Stockholm. Very good reliance and speed.
1 September 2022
Reply from Ownit Bredband
Hi Karl-Johan,
Thank you so much for your kind review, we are glad that you are pleased with the service we provide.
With kind regards,
Kadir - Ownit Broadband
Good Connectivity
The connectivity and availability of the OwnIT Service is good, but its price is high. Need to get the price lower.
28 September 2022
Reply from Ownit Bredband
Hi Satyendra,
Thank you for your review, we appreciate you taking the time to leave it. Regarding the price, we strive for offer the best price on the market. I hope we can meet your demands in the future.
With kind regards,
Kadir - Ownit Broadband
Good reliable service
28 September 2022
Reply from Ownit Bredband
Hi,
Thank you for your review!
With kind regards,
Kadir - Ownit Broadband
Internet speed is too slow and don't…
Internet speed is too slow and don't get the response form the customer services
23 September 2022
Reply from Ownit Bredband
Hi Sam,
We are sorry that you are not satisfied with the service we provide, of course we want you to feel satisfied with the service we deliver to you. I see that you've been in contact with us regarding the issue, and hopefully you've gotten the help you need. Feel free to contact us again if you have any other question, we are always here to help.
With kind regards,
Kadir - Ownit Broadband
Reply from Ownit Bredband
Hej Tuktaa,
Tusen tack för ditt omdöme, vad skönt att allt fungerar precis som det skall!
Med vänliga hälsningar,
Kadir - Ownit Broadband
Reply from Ownit Bredband
Hi Sean,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
With kind regards,
Kadir - Ownit Broadband
Excellent and fast professional…
Excellent and fast professional services.
I had several questions prior to signing up with ownit that were all addressed in a quick and professional manner. Since then everything has worked without any issues. Highly satisfied so far.
23 August 2022
Reply from Ownit Bredband
Hi Ragnar,
Thank you very much for your review, we are delighted that you are satisfied with our customer service and broadband services. We hope you remain satisfied for many years to come.
With kind regards,
Kadir - Ownit Broadband
Hardware never received
Hardware never received
Called in April to receive hardware to use ownit. Called again in July and got a confirmation that I will get it in 10 days. Now the 10 days are over and it's mid August and I still did not receive my hardware.
11 August 2022
Reply from Ownit Bredband
Hi Simon,
We apologize for the handling time of your case, this is not normal for us. Unfortunately, we have run out of TV boxes recently, so we have not been able to deliver this in time. However, we have solved the stock problem and have this back in stock.
We have sent you an email with information regarding your case, as well as compensation for the inconvenience. We hope that you will soon be able to watch our TV service and that we will gain your trust in the future.
With kind regards,
Kadir - Ownit Broadband
best customer service
31 July 2022
Reply from Ownit Bredband
Hi Syed,
Thank you for your review, it makes us happy to hear that you are pleased with our customer service.
With kind regards,
Kadir - Ownit Broadband
Reply from Ownit Bredband
Hi Atanu,
Thank you for your review and taking the time to share your experience so far.
With kind regards,
Kadir - Ownit Broadband
Fast and efficient service
I had to wait for a while during the phone call but once I got connected to customer service the help was incredibly fast and efficient. I had internet connection in my house within 15 minutes of my connection with Ownit! The connection is great so far though I have joined only for a month now.
22 July 2022
Reply from Ownit Bredband
Hello Ilona,
Thank you for giving us five stars. It is excellent that you have enjoyed your experience so far and we thank for sharing it.
Kind regards,
Jesper - Ownit Broadband
Horrible agents, OWNIT is scamming customers
Horrible and unprofessional customer support. Long waiting hours, agents that won't help, lie and don't understand technology.
As as company, money greedy, their own router that comes with their plan is not working and I have been waiting for a router for a two weeks now. And they are charging me for my broadband internet plan.
Don't ever use them, scammers, I'll sue them
18 June 2022
Reply from Ownit Bredband
Hi,
We apologize for the long wait for our customer service, we are aware that there are currently longer queue times than normal and are working as best we can to catch up.
The router you have today is of an older model that we no longer deliver, unfortunately it seems that this router no longer works as well as it did before.
We thank you for your time during the conversation we had. We have now done what we have agreed on and hope that it works really well in the future. If you have questions or concerns, you can answer us in your latest case.
With kind regards,
Kadir - Ownit Broadband
The speeds are not that great
The speeds are not that great, but perhaps what's more infuriating is that i need to reset my router every two days or so, otherwise the internet just stops working.
Slow internet is still manageable, no internet is definitely not manageable.
17 June 2022
Reply from Ownit Bredband
Hi Abhinandan,
We are sorry to hear this. If you are connected via wi-fi, the speeds can vary depending on the wi-fi settings and your surroundings but we always have tips and tricks for improving the wireless connection.
We recommend that you download our app Ownit Fixit. This app scans your wi-fi networks and informs you about the improvements you can do to reach higher speeds and to establish a better connection. You can find more information about the app in the link below, and of course download links. If this does not improve your wireless connection speeds, please contact us for a troubleshooting.
The wi-fi problem can also be caused by hardware failure, hence you need to restart the router to solve the problem temporarily. For a permanent solution, we recommend that you contact us for a solution proposal.
https://www.ownit.se/fixit
With kind regards,
Kadir - Ownit Broadband
Connection stablity
Hi
1- I've had a router upgrade recently and since then everything loads slowly and doesn't seem stable .
2- I do speed test and sometimes it shows 220kbps but I assume that we have ordered 700-100kbps.
Can you please check this?
Regards
9 June 2022
Reply from Ownit Bredband
Hi Morteza,
We apologize for the inconvenience, we are aware of the problem that occurs with wi-fi and are working on a solution. Soon we will launch a new software update that will stabilize the wi-fi connection. If the problem persists for a long time, we recommend that you restart the router as this should solve the problem temporarily, but we are working on a permanent solution.
With kind regards,
Kadir - Ownit Broadband
Disconnections and low speed
We experience short internet disconnections every day, which sometimes makes problems for my online meetings and work, because I work remotely from home and constantly need to be connected. Also sometimes we have a low speed problem.
8 June 2022
Reply from Ownit Bredband
Hi Mashhood,
Disruptions in the connection are of course not nice to experience, unfortunately I can not see that you have reported the problem to us. We recommend that you contact us for a troubleshooting if you experience any disturbances, otherwise it will be very difficult for us to know more about your experience.
I have sat down in your case and sent you an email to start a troubleshooting. From experience, I suspect that this is a disturbance in the wi-fi connection, which in turn is related to the router, but we look forward to troubleshooting together with you and possibly finding a solution the problem.
With kind regards,
Kadir - Ownit Broadband
I recently moved to Hagalundsgatan…
I recently moved to Hagalundsgatan (1503), and noticed that my wifi is getting disconnected frequently. Hence contacted the service center for help. I got notified that could be router issue and change it, instead to check what is the exact issue. How would customer know whether it is router issue or any other issue, isn't it service provider responsibility to check the issue and advice. That is at least minimum expectation from customer.
2 June 2022
Reply from Ownit Bredband
Hi Bhaskar,
We are sorry that your wi-fi does not work as expected. Our agents always make a new assessment of each case, just to find the best solution for you.
Wi-fi disconnection is usually due to your router not being able to establish a stable connection with your devices. The error occurs sporadically and is usually resolved by reconnecting the devices or restarting the router, however, these are two temporary solutions.
As the source of error is usually in the hardware, we recommend that you replace your router instead, so that wi-fi works without any interruptions. Thus, we have proposed this solution. Of course, you can try to reset the router, but the problem you are experiencing is recurring.
I hope you have gained a better understanding of the solution for your particular case. Do not hesitate to contact us if you have any questions, we are here to help.
With kind regards,
Kadir - Ownit Broadband
I am very happy for your service and I…
I am very happy for your service and I want to be with you in the next days.
2 June 2022
Reply from Ownit Bredband
Hi Mohammad,
Thank you so much for your kind review, we appreciate you taking time to leave it.
With kind regards,
Kadir - Ownit Broadband
No issues with the broadband but little…
No issues with the broadband but little higher when compared to other players available in the market, not sure if i will be continuing to pay higher if i can get same type of service at low cost.
1 June 2022
Reply from Ownit Bredband
Hi Pratik,
The price we offer is based on what our subcontractors charge us, but we always try to push down the price as best we can. At the same time as we want to offer a competitive price, we also want to provide and maintain a world-class service.
With kind regards,
Kadir - Ownit Broadband
Excellent Customer Service!
Always great service given by very smart and personable customer and tech support staff. Ownit has obviously hit upon the formula for hiring the very best people.
21 May 2022
Reply from Ownit Bredband
Hi Kendall,
Thank you so much for your kind words, we appreciate you taking time to leave this review.
With kind regards,
Kadir - Ownit Broadband
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