Own Up Reviews 391

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional yet personable approach, making interactions pleasant and informative. The customer service is frequently highlighted as excellent, with many people appreciating the personalized attention and clear communication. Consumers found the overall service to be efficient and easy, noting the quick response times and smooth user experience. However, some customers also noted that they received unwanted sales calls after providing their information, and a few felt that the company did not provide sufficient specific information, such as numbers, leading to disappointment.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff. Reviewers frequently describe agents as... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness and... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the professionalism,... See more

Customer communications

Reviewers highlight positive aspects of contact. Many customers appreciate the quick and efficient contact... See more

User experience

Users describe positive interactions with user experience. Many customers found the process easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Olivia was very helpful with all my questions. She is very knowledgeable and appreciated her help in getting me the information I needed. I felt like she was was honest with her answers and was genuin... See more

Rated 5 out of 5 stars

One stop shopping! I worked with Liv on my closing and it couldn’t have been easier. Who has time to riffle through and meet with multiple lenders. But for such a major purchase I wanted to make sure... See more

Rated 5 out of 5 stars

I filled out a few questions on their website and was in contact with William Boyce in minutes. With a phone call that was less than 20 minutes, he introduced me to a lender who was able to offer me a... See more

Rated 5 out of 5 stars

It was a very informative experience, and the fact that they don’t require an SSN is a huge plus. If you’re in the market for a home, I’d recommend checking out OwnUp before making a purchase. They... See more


Company details

  1. Mortgage broker
  2. Alternative Financial Services
  3. Financial advisor
  4. Mortgage Lender
  5. Non-bank financial service

Written by the company

Own Up is a mortgage shopping website that exists to make sure you never overpay on your mortgage. Customers can compare multiple mortgage offers from top lenders and find a great deal. The average customer saves $28,000 over the life of their mortgage. Get your personalized mortgage offers. Say goodbye to hard credit checks and sales pressure.


Contact info

4.8

Excellent

TrustScore 5 out of 5

391 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Olivia was amazing

Olivia was amazing! Patient, kind, and knowledgeable. I will recommend Own to anyone I know looking to purchase a home.

12 June 2024
Rated 5 out of 5 stars

Transparency

It was very helpful comparing the lenders on the platform. You get a real sense of transparency and trust.

11 June 2024
Rated 5 out of 5 stars

Olivia was great

Olivia was great! Very supportive and responsive to any questions I had during the process. Would recommended

28 May 2024
Rated 5 out of 5 stars

Fantastic!

Working with Rachel was fantastic - she was so responsive and communicative, gave us all of the information needed, and helped us to find the best possible rate for our new property! Would definitely use again and will recommend to anyone I know who is buying in the future.

10 June 2024
Rated 5 out of 5 stars

Own Up offered the most competitive…

Own Up offered the most competitive rates while others were trying to get me to pay more points for the down payment. When the rates went down right before closing they explained my options so that I can make the right choice for myself.

29 May 2024
Rated 5 out of 5 stars

Quick/Organized/Personal

My overall experience was terrific, from beginning to hand over to the bank. Specially Ryan was terrific and to the point during the process and the platform is also very “personal” with terrific self service capabilities right from scheduling the appointment to providing various options of refinance.

30 May 2023
Unprompted review
Rated 5 out of 5 stars

Lowest Rates, most options

Working with Ownup saved me time and money. The process was smooth and simple and I got at least 6 or 7 quotes from multiple lenders. Some lenders had a few offers to give me options depending on how much I wanted to put down for closing. When my purchase offer was submitted, my home advisor contac

28 August 2023
Unprompted review
Rated 5 out of 5 stars

Yefri Cortave at Own Up is fantastic!

This was back in those dark Covid-19 days. Interest rates were plummeting, and we wanted to take advantage of a lower rate mortgage than the 4.25% we currently had. We had already used Own Up once before, in 2019, so were comfortable using them again. I contacted the company and the agent assigned to me (Yefri Cortave) was super cool. We ran the numbers, but the interest rate wasn't quite where we wanted it, psychologically. I said, hey let's see what happens over the next month or so. If the rates drop below 2% call me and we'll pull the trigger. I almost forgot about it until I get a call from the agent about two months later and he said, hey, you're not going to believe this, but the rates are at 1.75% this morning! We locked it in the following day at 1.875% and we're delighted that the agent wasn't pushy and that he too was willing to wait to see what the market would do for us. Amazing experience!

29 September 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommend!!

Great experience with Own Up! Very easy to use streamline and transparent information! Kaleb Silva was very knowledgeable utmost professional! Highly recommend!

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Glad I took the chance

After applying to both traditional banks individually and another broker, I took a last minute chance on own up and I'm glad I did. Jenn was incredibly helpful through the whole process. I was mind blown to have solid quotes from several banks with just a soft credit pull. All in plain English, with a description of fees and no hoops to jump through to get them. Not only that, but the lowest interest rates and closing costs out of all of them. We saved over $4k in fees over the competition. Jenn answered all my questions, and as a first time homebuyer her patience was invaluable. Highly recommend!

9 October 2023
Unprompted review

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