Olivia was very helpful with all my questions. She is very knowledgeable and appreciated her help in getting me the information I needed. I felt like she was was honest with her answers and was genuin... See more
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Company details
- Mortgage broker
- Alternative Financial Services
- Financial advisor
- Mortgage Lender
- Non-bank financial service
Written by the company
Own Up is a mortgage shopping website that exists to make sure you never overpay on your mortgage. Customers can compare multiple mortgage offers from top lenders and find a great deal. The average customer saves $28,000 over the life of their mortgage. Get your personalized mortgage offers. Say goodbye to hard credit checks and sales pressure.
Contact info
50 Milk Street 16th Floor, 02108, Boston, United States
- hello@ownup.com
- ownup.com
Replied to 100% of negative reviews
Typically replies within 1 week
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Amazing and knowledgeable team
The agent Kevin i spoke with was amazing. He provided me with a lot of information and was knowledgeable,answered my questions. I would recommend others to Own Up.
There are reasons why I was strolling…
There are reasons why I was strolling on my phone and came across own up now we are preapproved for our dream home and can't wait what the future has a ahead for our family thanks to a company called own-up.
The idea of Own Up was great
The idea of Own Up was great, but fell short. Initial communication was fantastic! Own Up agent contacted me, explained the process, provided a few different financing options, then went dead after the offer on the home I reached out about fell through. Asked for assistance with another property twice and never heard from anyone again.
I did end up using the lender suggested during our initial communication, so I'm sure Own Up got their commission in the end- which is why I received an invite to review. Based on my experience, would not recommend.
One of the 'sells' is no origination fees. However, those were just called something else on the final closing; "transaction fee," "processing fee," "administration fee." Ultimately the closing costs were comparable to another lender i was considering that had no affiliation with Own Up when comparing loan estimate forms.

Reply from Own Up
Amazing Customer Service
Amazing customer service from my Own Up advisor, and prompt follow-up from great partners. The lender I was matched with gave me my best rate by far.
Efficient and easy to use
Efficient and easy to use. I was connected to a lender the same day. With 48 hours my approval is pending.
They coordinated with the banks so I…
They coordinated with the banks so I could get the best possible interest rate.
Seems like a scam
I was expecting to be matched up with a mortgage advisor that would compare rates from several lenders, but instead I immediately got funneled into a specific lender and NO account on Own Up was created where I could control my privacy / information.
There is no support contact on the website at all, so I feel duped into freely giving my information to Own Up. RIP my phone number and inbox.

Reply from Own Up
Best decision my husband and I made!
Working with Olivia at OwnUp was a pleasure! She is very knowledgeable and quick to respond to all of our questions (we had a lot lol). As new home buyers, OwnUp educated us on our options and helped connect us with the loan provider we chose. I first heard of OwnUp from a colleague who bought her home using them. I’m so grateful we started and ended the process with them!!
Superb service and rates
This was my 4th time using Own up in the past 5 years, to buy a new home or refinance. As always great responsiveness, willingness to work on very tight timelines, making the mortgage journey easy. I’m consistently able to find through Own Up the most competitive rates on the market!
Great Company!
Great experience. Good rates and communication throughout the process. I definitely recommend them over some of the other mortgage companies I have worked with over the years.
Excellent service by Jenn Nketia
Excellent service by Jenn Nketia, finding best rates and helping decide what is best to refinance . Very happy with service . Thanks
Great communication and they listened…
Great communication and they listened to my needs and directed me in the direction we needed to go.
Smoothest mortgage process ever
Smoothest mortgage process I've experienced yet! My financial advisor recommended using Own Up to find a mortgage lender and Own Up delivered. They presented us with multiple lenders and rates, and we were able to close with a rate that was definitely lower than what we had expected going into this. Great communication and willingness to answer any questions I had, plus I loved the convenience of doing it all online and over email.
Great experience!
Olivia was great to work with - she helped get us a great rate, provided honest and understandable feedback about our options, and reached out to us at a very favorable time for refinancing. She was timely in her responses and was helpful without pressuring us. I would definitely want to work with her again in the future.
Fast process
The process was pretty smooth sailing. The communication was superb between rebekah killgo and Jackie suwanski, they were on top of making everything clear and fast to close.
Modern website
Really like the ability to self-service generate approval letters, and the modern website interface. The customer service is very responsive whenever I had questions.
Info
The Advisor was incredibly helpful, knowledgeable and immediately identified what product and service was a great fit for my situation.
Actual help
The Young lady that assisted me seemed truly wanting to find what I needed.
Our home search was a long one
Our home search was a long one, and Olivia was patient, understanding, and always available to answer anything. Super smooth from start to closing. We would highly recommend Own Up to new/first time buyers or retirees like us.
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