Own Up Reviews 391

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional yet personable approach, making interactions pleasant and informative. The customer service is frequently highlighted as excellent, with many people appreciating the personalized attention and clear communication. Consumers found the overall service to be efficient and easy, noting the quick response times and smooth user experience. However, some customers also noted that they received unwanted sales calls after providing their information, and a few felt that the company did not provide sufficient specific information, such as numbers, leading to disappointment.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff. Reviewers frequently describe agents as... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness and... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the professionalism,... See more

Customer communications

Reviewers highlight positive aspects of contact. Many customers appreciate the quick and efficient contact... See more

User experience

Users describe positive interactions with user experience. Many customers found the process easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Olivia was very helpful with all my questions. She is very knowledgeable and appreciated her help in getting me the information I needed. I felt like she was was honest with her answers and was genuin... See more

Rated 5 out of 5 stars

One stop shopping! I worked with Liv on my closing and it couldn’t have been easier. Who has time to riffle through and meet with multiple lenders. But for such a major purchase I wanted to make sure... See more

Rated 5 out of 5 stars

I filled out a few questions on their website and was in contact with William Boyce in minutes. With a phone call that was less than 20 minutes, he introduced me to a lender who was able to offer me a... See more

Rated 5 out of 5 stars

It was a very informative experience, and the fact that they don’t require an SSN is a huge plus. If you’re in the market for a home, I’d recommend checking out OwnUp before making a purchase. They... See more


Company details

  1. Mortgage broker
  2. Alternative Financial Services
  3. Financial advisor
  4. Mortgage Lender
  5. Non-bank financial service

Written by the company

Own Up is a mortgage shopping website that exists to make sure you never overpay on your mortgage. Customers can compare multiple mortgage offers from top lenders and find a great deal. The average customer saves $28,000 over the life of their mortgage. Get your personalized mortgage offers. Say goodbye to hard credit checks and sales pressure.


Contact info

4.8

Excellent

TrustScore 5 out of 5

391 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Amazing and knowledgeable team

The agent Kevin i spoke with was amazing. He provided me with a lot of information and was knowledgeable,answered my questions. I would recommend others to Own Up.

9 January 2025
Rated 5 out of 5 stars

There are reasons why I was strolling…

There are reasons why I was strolling on my phone and came across own up now we are preapproved for our dream home and can't wait what the future has a ahead for our family thanks to a company called own-up.

5 January 2025
Rated 1 out of 5 stars

The idea of Own Up was great

The idea of Own Up was great, but fell short. Initial communication was fantastic! Own Up agent contacted me, explained the process, provided a few different financing options, then went dead after the offer on the home I reached out about fell through. Asked for assistance with another property twice and never heard from anyone again.

I did end up using the lender suggested during our initial communication, so I'm sure Own Up got their commission in the end- which is why I received an invite to review. Based on my experience, would not recommend.

One of the 'sells' is no origination fees. However, those were just called something else on the final closing; "transaction fee," "processing fee," "administration fee." Ultimately the closing costs were comparable to another lender i was considering that had no affiliation with Own Up when comparing loan estimate forms.

9 December 2024
Own Up logo

Reply from Own Up

Thank you for sharing your feedback with us. We are genuinely sorry to hear about the breakdown in communication you experienced, and we regret that we didn't meet your expectations during such an important time.

After reviewing your situation, we discovered that the advisor you were working with unfortunately left Own Up. While we strive to provide a seamless experience for all of our customers, we recognize that we fell short in ensuring you were connected with a new point of contact. We sincerely apologize for this oversight and understand the frustration it caused.

Our Head of Sales reached out and left you a voicemail, and we would greatly appreciate the opportunity to speak with you directly to address any concerns and assist you further. We're grateful that you chose to shop with Own Up and appreciate that you were able to find a mortgage through our shopping experience.

If there’s anything more we can do or if you ever need assistance in the future, please don’t hesitate to reach out. We’re here to support you and ensure you have a trusted resource for mortgage guidance and rate shopping.

Sincerely,
Customer Success at Own Up
(e) hello@ownup.com

Rated 5 out of 5 stars

Amazing Customer Service

Amazing customer service from my Own Up advisor, and prompt follow-up from great partners. The lender I was matched with gave me my best rate by far.

21 November 2024
Rated 1 out of 5 stars

Seems like a scam

I was expecting to be matched up with a mortgage advisor that would compare rates from several lenders, but instead I immediately got funneled into a specific lender and NO account on Own Up was created where I could control my privacy / information.

There is no support contact on the website at all, so I feel duped into freely giving my information to Own Up. RIP my phone number and inbox.

14 November 2024
Unprompted review
Own Up logo

Reply from Own Up

Hi Angie,

We’re truly sorry that your experience didn’t meet your expectations. It sounds like you were hoping for our Home Advisor experience, where you work with a dedicated advisor for personalized guidance. Instead, you experienced our lender-direct option, which connects customers directly with a lender suited to their situation. We’d like to make this right.

Our Head of Customer Success reached out via phone and left a voicemail. If you’re open to giving us another chance, we’d love to connect you directly with a senior Home Advisor who can provide the tailored support you were looking for.

For support, you can email us anytime at hello@ownup.com. If you’d like your account fully deleted, just let us know at privacy@ownup.com, and we’ll take care of it immediately.

Thank you for your feedback—it helps us improve.

Sincerely,
The Own Up Team

Rated 5 out of 5 stars

Best decision my husband and I made!

Working with Olivia at OwnUp was a pleasure! She is very knowledgeable and quick to respond to all of our questions (we had a lot lol). As new home buyers, OwnUp educated us on our options and helped connect us with the loan provider we chose. I first heard of OwnUp from a colleague who bought her home using them. I’m so grateful we started and ended the process with them!!

8 November 2024
Rated 5 out of 5 stars

Superb service and rates

This was my 4th time using Own up in the past 5 years, to buy a new home or refinance. As always great responsiveness, willingness to work on very tight timelines, making the mortgage journey easy. I’m consistently able to find through Own Up the most competitive rates on the market!

6 November 2024
Rated 5 out of 5 stars

Great Company!

Great experience. Good rates and communication throughout the process. I definitely recommend them over some of the other mortgage companies I have worked with over the years.

31 October 2024
Rated 5 out of 5 stars

Smoothest mortgage process ever

Smoothest mortgage process I've experienced yet! My financial advisor recommended using Own Up to find a mortgage lender and Own Up delivered. They presented us with multiple lenders and rates, and we were able to close with a rate that was definitely lower than what we had expected going into this. Great communication and willingness to answer any questions I had, plus I loved the convenience of doing it all online and over email.

17 October 2024
Rated 5 out of 5 stars

Great experience!

Olivia was great to work with - she helped get us a great rate, provided honest and understandable feedback about our options, and reached out to us at a very favorable time for refinancing. She was timely in her responses and was helpful without pressuring us. I would definitely want to work with her again in the future.

15 October 2024
Rated 5 out of 5 stars

Fast process

The process was pretty smooth sailing. The communication was superb between rebekah killgo and Jackie suwanski, they were on top of making everything clear and fast to close.

1 October 2024
Rated 4 out of 5 stars

Modern website

Really like the ability to self-service generate approval letters, and the modern website interface. The customer service is very responsive whenever I had questions.

23 September 2024
Rated 5 out of 5 stars

Info

The Advisor was incredibly helpful, knowledgeable and immediately identified what product and service was a great fit for my situation.

19 September 2024
Rated 5 out of 5 stars

Our home search was a long one

Our home search was a long one, and Olivia was patient, understanding, and always available to answer anything. Super smooth from start to closing. We would highly recommend Own Up to new/first time buyers or retirees like us.

16 September 2024

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