Own Up Reviews 391

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional yet personable approach, making interactions pleasant and informative. The customer service is frequently highlighted as excellent, with many people appreciating the personalized attention and clear communication. Consumers found the overall service to be efficient and easy, noting the quick response times and smooth user experience. However, some customers also noted that they received unwanted sales calls after providing their information, and a few felt that the company did not provide sufficient specific information, such as numbers, leading to disappointment.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff. Reviewers frequently describe agents as... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness and... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the professionalism,... See more

Customer communications

Reviewers highlight positive aspects of contact. Many customers appreciate the quick and efficient contact... See more

User experience

Users describe positive interactions with user experience. Many customers found the process easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Olivia was very helpful with all my questions. She is very knowledgeable and appreciated her help in getting me the information I needed. I felt like she was was honest with her answers and was genuin... See more

Rated 5 out of 5 stars

One stop shopping! I worked with Liv on my closing and it couldn’t have been easier. Who has time to riffle through and meet with multiple lenders. But for such a major purchase I wanted to make sure... See more

Rated 5 out of 5 stars

I filled out a few questions on their website and was in contact with William Boyce in minutes. With a phone call that was less than 20 minutes, he introduced me to a lender who was able to offer me a... See more

Rated 5 out of 5 stars

It was a very informative experience, and the fact that they don’t require an SSN is a huge plus. If you’re in the market for a home, I’d recommend checking out OwnUp before making a purchase. They... See more


Company details

  1. Mortgage broker
  2. Alternative Financial Services
  3. Financial advisor
  4. Mortgage Lender
  5. Non-bank financial service

Written by the company

Own Up is a mortgage shopping website that exists to make sure you never overpay on your mortgage. Customers can compare multiple mortgage offers from top lenders and find a great deal. The average customer saves $28,000 over the life of their mortgage. Get your personalized mortgage offers. Say goodbye to hard credit checks and sales pressure.


Contact info

4.8

Excellent

TrustScore 5 out of 5

391 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

The service Ryan provided was…

The service Ryan provided was exceptional. He consistently monitored and communicated rates, and was always available to answer questions throughout the process. I highly recommend Own Up, as Ryan played a crucial role in helping me find a lender that suited my needs.

13 June 2024
Rated 5 out of 5 stars

Proactive and competitive

I recommend working with OwnUp; their offers were competitive from day one, the communication was clear and effective and Olivia went ahead to refresh pre-approval and rates without having to ask her.
Also, while other lenders wanted to align to whatever was the most competitive rate, OwnUp was leading the path to find these competitive rates. Very happy with my choice.

3 September 2024
Rated 5 out of 5 stars

Recommend to new home buyers!

Easy to schedule call and received prompt follow-up responses. We used the service to find a much better rate than seen anywhere else, used the contact they provided for our loan, and we are happy with our loan!

15 August 2024
Rated 5 out of 5 stars

OwnUp has been a valuable resource to…

OwnUp has been a valuable resource to us from the very beginning of our home search. They not only answered a ton of questions for us, but also helped us find a real estate agent and a lender. We really appreciated that their lenders were pre-vetted for their reliability & communication, and extremely competitive in their rates (at least half a point lower than the other lenders we talked to). Their online tool also helped us understand closing costs to a high degree of accuracy so we knew how much to set aside for those expenses. Would definitely recommend!

22 August 2024
Rated 5 out of 5 stars

I had no idea what to expect

I had no idea what to expect, but when I talked to my person they gave me so much information. They were so positive and pleasant to speak with.

9 August 2024
Rated 5 out of 5 stars

Olivia helped us shop for your mortgage…

Olivia helped us shop for your mortgage and was great to work with- she made the process easier and explained everything in detail for us as first time home-buyers. Would highly recommend using Own Up and working with Olivia!

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Olivia was great

Olivia was great. She was knowledgeable and readily available whenever we needed a question answered. She made the home buying process much easier.

1 July 2024
Rated 5 out of 5 stars

Using OwnUp was definitely worthwhile.

Ryan from OwnUp was extremely friendly and helpful. He was willing to review an estimate from an existing lender and help me compare the rate and fees to those from other lenders. He also helped to answer extraneous questions I had about title companies and closing costs. I definitely found a better mortgage deal with Ryan and OwnUp's help than I would have if I had only called one lender in my local area.

25 July 2024

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