Oxa Leather Reviews 346

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

We received an incorrect size case. While the quality looked good the size was incorrect. Needed a case for iPhone XS and received XSM. We emailed back requesting instructions on how to return it to e... See more

Company replied

Rated 5 out of 5 stars

I haven’t carried a wallet in 2 years now. Recently needed to start carrying more cards so needed an upgrade from just magnetic 3 card I’d been using. Bought the OXA leather 5 card wallet and case f... See more

Company replied

Rated 5 out of 5 stars

Beautiful case, very functional. Way better than the competition one which advertises all over social media. Their magnet doesn’t hold the iPhone 13 max. I returned theirs and luckily found the OXA we... See more

Company replied

Rated 4 out of 5 stars

Delivery here in Singapore took longer than expected, but thus was not Oxa’s fault. Recommend a more reliable shipper. I love the product but suggest the tab holding the phone case in the closed posit... See more

Company replied

Company details

  1. Fashion accessories shop

Written by the company

Handmade leather accessories for Apple and Samsung products.


Contact info

3.6

Average

TrustScore 3.5 out of 5

346 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best band!

I’ve had a lot of frustration with my Fitbit bands, but this one is comfortable, tough, and stylish. Love it!

23 March 2022
Oxa Leather logo

Reply from Oxa Leather

We’re so glad you had a good experience. Thank you for your feedback

Rated 1 out of 5 stars

Ordered two

Ordered two, the wrap and Chloe, love the looks but very disappointed in the Chloe, doesn’t matter which hole I put it in it comes right out of the two strap holders, and I mean dozens of times a day, to the point where Ive been out and almost lost the entire watch because it had came out of them and then worked it’s way out of the hole also. Very disappointing, they need to be much tighter than they are

23 March 2022
Oxa Leather logo

Reply from Oxa Leather

Hello Jill,

Please accept our sincere apologies for this. We are sorry for the inconvenience. We will reach you via email meanwhile please feel free to contact us anytime:


Phone: +18888591168
Email: contact@oxaleather.com
Website: www.oxaleather.com

Kind Regards,
William
OXA Leather Customer Care

Rated 1 out of 5 stars

Does not fit phone.

23 March 2022
Oxa Leather logo

Reply from Oxa Leather

Hello Samuel

We tried to reach you two times but couldn't hear from you.
You can choose either replacing it or refunding it
Please send the package to the address below. Make sure to including a note with your order number and request for a refund/exchange. Once the item arrives in unused condition, we will issue full refund/send new one immediately. Please notify us

Oxa Leather 37A Orchard St, Elmwood Park, NJ 07407

Best Regards,
William
Oxa Leather

Rated 2 out of 5 stars

Nice - but...

The product is very nicely made,(5 stars) fits my phone well and the ability to charge my phone works as advertised (5 stars). However, it adds a lot of weight, thus making it very heavy and undesirable to use (1 star)

The next issue, for me, is that the wallet part isn't able to hold the cards and money I need to carry and still close. (0 stars).

So, after using it for one week, I have put it aside and will not use it again. In reading your return policy, I observed that I can not return it as it is used.

22 March 2022
Oxa Leather logo

Reply from Oxa Leather

Please accept our sincere apologies for this. We will reach you via email meanwhile please feel free to contact us anytime:


Phone: +18888591168
Email: contact@oxaleather.com
Website: www.oxaleather.com

Kind Regards,
William
OXA Leather Customer Care

Rated 1 out of 5 stars

I asked for refund and didn’t get it

I asked for refund and didn’t get it. I’ll be sending your product back because it shouldn’t take 4 weeks to get my wallet especially when I paid $65 for something that usually costs $15-20! I’m done with your company and will never use it again.

21 March 2022
Oxa Leather logo

Reply from Oxa Leather

We are sorry for the inconvenience. It seems like you got refunded in our system and if you had any troubles with it please feel free to ask further questions. We will reach you via email meanwhile please feel free to contact us anytime:


Phone: +1 888 859 1168
Email: contact@oxaleather.com
Website: www.oxaleather.com

Cheers,
Ramona
OXA Leather Customer Care

Rated 5 out of 5 stars

Perfect!

This case is perfect! The leatherwork is stunning and it has every feature I want. I love it.

17 March 2022
Oxa Leather logo

Reply from Oxa Leather

Thank you. We are so grateful for your kind words

Rated 5 out of 5 stars

Nice workmanship

Nice workmanship, quality shows. Haven't attached to my watch so I can't comment on that. The length is approximately the same as a a Fitbit replacement band (large). The leather is very stiff and will need to be broken in before it becomes comfortable to wear. All in all very pleased.

PS Your customer service is great.

15 March 2022
Oxa Leather logo

Reply from Oxa Leather

We’re so glad you had a good experience. Thank you for your feedback

Rated 4 out of 5 stars

No monogramming but good service

Ordered and paid for monogramming, but came without. however, after contacting customer service they responded immediately and offered a new product or refund. I had given the item as a gift so took the monogramming refund, which came quickly. The product itself is very nice quality and color.

14 March 2022
Oxa Leather logo

Reply from Oxa Leather

Hello Barbara,
Thank you for sharing your review with us and the community. Thank you for your feedback. We are so grateful for your kind words.

Rated 1 out of 5 stars

We received an incorrect size case

We received an incorrect size case. While the quality looked good the size was incorrect. Needed a case for iPhone XS and received XSM. We emailed back requesting instructions on how to return it to exchange for correct size, and after several weeks and two requests no response. Could not find any numbers to call on the website so returned by UPS with a letter of explanation and request for an exchange - and have still heard nothing back. Nice product but so far poor customer service.

12 March 2022
Oxa Leather logo

Reply from Oxa Leather

We are sorry for the inconvenience. Since you ordered a personalized product we couldn't change it. So, we offered you a discount.

Phone: +1 888 859 1168
Email: contact@oxaleather.com
Website: www.oxaleather.com

Best Regards,
Ramona
OXA Leather Customer Care

Rated 4 out of 5 stars

Great function, bad fit

Love this case. Love the versatility and materials. Only complaint is that the actual case is just a hair too small and doesn’t cover all the edges of the phone. Constantly manipulating it to try to get it to fit correctly. Sometimes affects the volume/vibrate controls as well as the lock button.

11 March 2022
Oxa Leather logo

Reply from Oxa Leather

Thank you for your review. Please accept our apologies for this. We are sorry we couldn’t give you a 5 Star experience. But we believe we can make it right for you. We will reach you via email meanwhile please feel free to contact us anytime:

Phone: +18888591168
Email: contact@oxaleather.com
Website: www.oxaleather.com

Kind Regards,
William
OXA Leather Customer Care

Rated 5 out of 5 stars

Very happy with my purchase!

Very happy with my purchase! The product is great, shipping was quick, what more could you ask for. Thank you!

11 March 2022
Oxa Leather logo

Reply from Oxa Leather

We’re so glad you had a good experience. Thank you for your feedback

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look