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Review summary

Created with AI, based on recent reviews

Evaluating 203 reviews, most reviewers were somewhat happy with their experience overall. Many customers report significant issues with the service, including a complete lack of tutor support, unanswered emails, and phone calls, making it impossible to get assistance. People also express frustration over assignments not being marked and delays in receiving certificates, with some waiting months. Many individuals were left with unfinished courses after the company went into administration, often without direct communication. However, some customers also noted positive experiences with specific tutors, praising their professionalism, patience, and helpfulness in explaining coursework and providing guidance. These positive interactions often occurred before the reported administrative issues began.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff, with many expressing significant dissatisfaction regarding... See more

Customer communications

Customers consistently note negative experiences with contact, frequently reporting no response to emails,... See more

Payment

People report significant dissatisfaction with payment processes, with many customers expressing concerns... See more

Service

Customers had negative experiences with service, expressing significant disappointment and frustration. Many... See more

Response time

Clients share negative opinions on response time, with many reporting a significant lack of communication... See more

Reviews shaping this summary

Rated 3 out of 5 stars

overall the learning itself is fine, however there are no tutors left whatsoever ! up until early september everything was fine, assignments being graded quickly and tutors answering emails almost imm... See more

Rated 3 out of 5 stars

I have just received at email that Oxbridge have ceased trading. Do not pay for any new course material. They are in administration. If you do have course material, you will be able to use it until Ju... See more

Rated 3 out of 5 stars

Overall my course was good. I took my level 2 gym instructor course with oxbridge and found it to be good. However. I completed the course in June and it is now October and I am yet to receive the cer... See more

Rated 2 out of 5 stars

My daughter has signed up and started her assignments but so far we are very disappointed. It is impossible to get through on the telephone when you need support, On hold each time for over 30 minut... See more


Company details

  1. #122 of 124 best companies in Educational institution
  2. #96 of 97 best companies in Career and Education Provider
  3. #10 of 10 best companies in College
  4. #6 of 6 best companies in Private College

About Oxbridge

Written by the company

Real college courses, designed around you.

Award-winning online learning at the touch of a button.

We believe that no one should face barriers to learning. That means that no matter your age or circumstance, we’ll give you the tools and encouragement that you need to achieve real-world, job-ready qualifications.

At Oxbridge, the online college, there are no term times, no strict schedules, and no headaches – just ultra-personalised, award-winning online learning and unlimited tutor support. Our accredited online courses run all year round, and so you can start learning today.

Considering signing up to an Oxbridge course?

Download our prospectus to find out more about us, the range of GCSEs, A-levels, and Diplomas we offer and the awarding bodies they are accredited by.

Prospectus

Helping you take the next step in your studies, career progression or personal development, distance learning enriches you with the knowledge, skills, and confidence to reach your goals.

Our online learning courses are designed to allow you to study in your own time and from the comfort of home, or where you work best. You can even learn on the go, as long as you have access to a phone, tablet, and the Internet.

Oxbridge’s wide range of distance learning courses can help you achieve your aspirations, however ambitious they are. Our Access to Higher Education Diploma, for instance, can help you prepare for university if you don't have the traditional qualifications institutions required.

If you’re just starting on your learning journey, we can help you find the GCSE, A-levels, and functional skills qualifications that can take you into employment or onto higher education.

A-Level Courses

GCSE Courses

Access to HE

Counselling Courses

Childcare Courses

Functional Skills Courses

Teaching Assistant Courses

Health & Social Care Courses


Contact info

3.1

Average

TrustScore 3 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 1% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Incompetent examiners

The course in itself was okay, despite the spelling mistakes. My tutor did not want to help me, I wanted to schedule weekly calls with her so I could stay on track and she could help me out with any questions, which I didn’t think was much to ask for but after the first call I realised how much she didn’t want to speak to me and after asking for help on multiple occasions I was just sent the question again which was obviously just copied and pasted (with all of the spelling mistakes). After I passed some units I sent it back in with more work on them as I strived for a higher mark and then after a ‘certified professional examiner’ marked my work as a pass the next one would mark it as a fail which is obviously incompetent and shows me they had no guidelines to go on like a usual course marking scheme, therefore one person could mark your work as a distinction and another could think it was a fail and it be the same piece of work or even more detailed. I tried to change my tutor after she wasn’t interested in actually tutoring me and I was told she was the ONLY tutor. I’m sorry but for paying over £1000 it was very disheartening to find out that the examiners weren’t marking to the same standard and my tutor wasn’t interested in her students or job.

11 November 2024
Unprompted review
Rated 5 out of 5 stars

I am managing director for the College…

I am managing director for the College of Media and Publishing. I am sorry to see one of our competitors go into administration. If you have been studying a course with Oxbridge open learning - similar to any of the courses we run, then we'd like to help you with a HEAVILY discounted course.

6 November 2025
Unprompted review
Rated 1 out of 5 stars

This course is a scam!

This course is such a scam, i’ve sent an email about a getting a refund 3 times and still haven’t heard back a month later. This course might as well have been made by chatgpt :/

16 October 2025
Unprompted review
Rated 1 out of 5 stars

Oxbridge College Scam

Oxbridge College Scam
Oxbridge college is on administration and they are not giving any response to students after taking their money and not providing any certificate.They put people in stressful situation and when I am making phone calls to them they are not responding.They are not providing refunds as well.They are still selling their courses.

1 October 2025
Unprompted review
Rated 1 out of 5 stars

Appalled

Quite upset, I intended to study A-Level chemistry for a year, and bought this course this august. Then the company went into administration. Out of my three A-Levels, I needed help with chemistry the most. I now had to spend more money on finding a way to get predicted grades for UCAS. Very sad and frustrating.

8 October 2025
Unprompted review
Rated 1 out of 5 stars

ANGRY EX TUTOR

ANGRY EX TUTOR

I feel very angry today, so I'm saying so. Please do not enrol with this company or Barston. I've just been told that the administrators have no contact details for me. 6 years I was there. No morals, no empathy. Terrible, horrible people.

31 October 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE

DO NOT USE
The website is still up but the company went into liquidation this month October 2025.
Current students have access to online material but there are no tutors or support.
Our son was studying A level Media Studies. We have spent a week trying to find an exam centre, online provider or sixth form that will take him on and are hitting a brick wall. The Company have provided no help or alternatives and we have wasted a lot of money for nothing. This could impact him applying for uni.
I have reported the whole process to the Department for Education in the hope this kind of situation can be prevented in the future. There needs to be a plan for students to continue if this happens.
The owners of this company are now trading as Barton College, another online learning provider. I have reported this, do not use.

29 October 2025
Unprompted review
Rated 1 out of 5 stars

Previous freelance employee

I worked for Oxbridge a few years back. I left with them owing me £3k in unpaid invoices. Excuses, excuses, they stressed me so much I was forced to leave. Still haven't been paid. Awful management from the bottom to the top

1 January 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMERS!!! AVOID!!! AVOID!!!

SCAMMERS!!! SCAMMERS!!! SCAMMERS!!!!
I’ve paid £3310 for my IGCSE … I did the exams, NO HELP from Oxbridge at all.
Now? They don’t even give me my grades or any results or any QUALIFICATIONS!!!

SCAMMERS!! SCAMMERS!! SCAMMERS!!!

21 October 2025
Unprompted review
Rated 1 out of 5 stars

Please don’t give up

Please don’t give up

Like you all, I have also been let down by Oxbridge, but all is not lost.  I am sure you have all worked hard at your studies, only to be let down by this company. But again, all is not lost. 

Please do this:

Write to at least 20 education companies and ask them if they have a transfer of credit service.  I signed up for a Level 3 personal trainers’ course with Oxbridge and was let down.  I found a company that was willing to transfer my credits.   Due to the fact that I completed the course, I was given a great discount to get my coursework assessed. 

The company that accommodates level 3 personal trainers’ courses and has a transfer of credits service is Motion Fitness Education.   

At present, I am contacting other education providers asking if they have a transfer of credits service for other courses.  If I find any other providers, I will let you all know because I really want to be part of helping you all to complete your education journey.

As for the directors of Oxbridge, Matt Jones and Stacey Ryan, I draw comfort in the fact that you will both be held to account for your actions, and justice will prevail; it's only a matter of time.   

11 September 2025
Unprompted review
Rated 1 out of 5 stars

This company is a complete scam

This company is a complete scam. Do not use them. I have been with them for 2 years and it is a complete waste of time and money. Go to literally any other place. Everything they have on their website is a complete lie. They give you fake emails that you will never receive a response from, they take months to reply to anything or mark anything. The tutors are completely useless if you ever do get through to them, the most I have ever received is a link to a website you can find yourself. It is the absolute worst.

16 October 2025
Unprompted review
Rated 2 out of 5 stars

Left high and dry on my final unit

I was on my final unit of a counselling level 3 diploma when i was notified Oxbridge had gone into administration and i would not be able to complete my diploma with them. I work a full time job in mental health and put aside many hours and hard work to aim to gain this qualification, i paid £50 a month to be left with no Diploma. I sent over 30 emails, made 20 calls and even sent a letter being left with no answers was so frustrating and disappointing. Feeling extremely let down by the service that promised unlimited tutor support. I have luckily found a way to submit my previous work to another organisation who have accepted me and taken me on as a student to complete my qualification. I would not recommend Oxbridge unless you want to be let down.

16 October 2025
Unprompted review
Rated 1 out of 5 stars

[A LETTER TEMPLATE TO YOUR MP]

!!!!!A TEMPLATE TO SEND TO YOUR MP!!!!!!

Subject: Urgent Request for Action: Oxbridge Online Learning’s Collapse and the Exploitation of Students

Dear [MP’s Name],

I hope this message finds you well. I am writing to you not only as a constituent, but as one of hundreds of ordinary people who have been financially and emotionally devastated by the sudden collapse of Oxbridge Online Learning (also known as Oxbridge Home Learning) — directed by Matthew Christopher Jones.

On ____[date]________ , I paid __[£amount]_______ for ___[courses]_______, including exams, practicals, and full tutor support. This represented over a year of savings and working over time, set aside from my modest income because I believed education could open doors for a change of direction in my future. Two months later, on 8 October 2025, I received an email saying the company had gone into administration. I was told that as an unsecured creditor, I am “unlikely to receive any of the money back.”

In one moment, all that I had worked for (the money, the opportunity to gain qualifications, and the trust I placed in a UK education provider) was wiped away.

What’s worse, I have since discovered that Oxbridge continues to operate in practice, still responding to enquiries and attempting to sell courses, and that its director has opened a new company, Barston College, selling the exact same products Oxbridge once did. It appears to be a clear case of phoenixing (a company shutting down to escape debts, only to re-emerge under another name to continue trading).

Beyond my own experience, I have read countless testimonies from students, parents, and adults retraining for new careers who have been left distraught, many out of pocket by thousands of pounds. Some had already studied for months or years and now find themselves unable to sit their exams, ruining university applications and professional plans. The BBC, BusinessLive, and Trustpilot all document the same heartbreaking pattern.

This isn’t just a business failure. It’s a breach of public trust and a moral crime. This is education theft.

I am asking for your help to:

Raise this issue with the Department for Education, Insolvency Service, and HMRC, and request an investigation into the conduct of Oxbridge’s directors and administrators.

Ask how it is legal for a company to keep taking payments while entering administration, and for its director to set up a near-identical business immediately afterward.

Call for stronger regulation and oversight of unaccredited online learning providers so this cannot happen again.

The people harmed by this are not investors, they are students, single parents, low-income adults, and young people trying to better their lives. They are the backbone of society. We deserve protection, not abandonment.

Thank you for taking the time to read this. I would be deeply grateful for your support in ensuring justice is done and the system reformed.

With best wishes,
[name]
[Address]
[Email / Phone]

15 October 2025
Rated 1 out of 5 stars

Took money when they knew they were…

Took money when they knew they were going bust. £££ for some pdf files and YouTube links. The courses are apparently staying online until July but most you can’t progress past first few pages as you get locked out for not doing assignments you can’t submit. The courses on eg Romeo and juliet gcse were not good quality in the first place. They apparently are rebranding as Barston - near identical website. In summary exploiting vulnerable young people. Did not even inform us they had ceased trading but left hanging on phone for hours and only found out when looked them up on companies house.

14 October 2025
Unprompted review
Rated 1 out of 5 stars

Report them to someone!!!

Hello, can someone report them to someone or make them be investigated or something? I’m the student from Italy who was studying with them and wrote a negative review. I cannot do anything other than swearing to god in italian or asking for your help or both. please do something!!! Oxbridge and Barston are still accepting students but as soon as you mention the fraud they disappear…

14 October 2025
Unprompted review
Rated 2 out of 5 stars

Started in Hope, Ended in Administration: My Oxbridge Home Learning Nightmare

My experience with Oxbridge Home Learning has been nothing short of a disaster, and I feel compelled to share my story so that others might avoid the same fate.

It all started so promisingly back in September 2024. I enrolled in the Counselling Skills Level 3 course, full of enthusiasm and hope. Initially, everything was perfect. The materials were accessible, the platform was easy to navigate, and my tutor was responsive and helpful. It felt like I had made the right choice for my education.

However, as the months went by, this initial perfection began to fray at the edges. By July 2025, with my course due to finish in September, everything ground to a halt. The turnaround time for marking my assignments became excruciatingly long. My personal tutor, who had been a source of support, suddenly vanished. Communication with the institution became a soul-destroying exercise in futility. My emails were met with automated responses from a bot, and the phone lines might as well have been disconnected.

Then came the final, devastating blow. I discovered, not through any official communication from them, but through my own frantic research, that Oxbridge Home Learning had gone into administration in October 2025, having ceased trading in early September. I was left high and dry, my course unfinished, and the significant sum of money I had invested completely lost.

To add insult to injury, their website remains online, actively advertising courses and, presumably, still taking money from unsuspecting individuals. It is a ghost ship, luring people in with the promise of education, while the company itself is a wreck. Digging deeper, I found that the founder of Oxbridge, Matt Jones, is now associated with a new venture called Barton College, which seems to have risen from the ashes of Oxbridge's collapse. This has left me with the sickening feeling that this is a recurring business model.

Now, I am back to square one. I have to find a new university, pay for another course, and invest even more of my precious time to achieve the qualification I should have been celebrating by now. My experience has been one of disillusionment and profound discouragement. I wouldn't wish this ordeal on my worst enemy. Stay well away from Oxbridge Home Learning; you stand to lose not just your money, but also your time and your faith in distance learning.

14 October 2025
Unprompted review
Rated 1 out of 5 stars

I worked as a tutor for this company…

I worked as a tutor for this company and about 2 years ago they stopped replying to my messages and I was unable to login to my tutor portal to access marking. As a contractor they didn't bother to inform me that they no longer needed my services, they just froze me out of the system. Also, I noticed numerous mistakes in their study materials which I raised with them but nothing was ever done to fix the issues.

14 October 2025
Unprompted review
Rated 1 out of 5 stars

Extremely Disappointed – Left in Limbo After Completing My Course

I completed my NCFE CACHE Level 3 Diploma for the Early Years Workforce (Early Years Educator) with Oxbridge Home Learning in May 2025 and was repeatedly told that my portfolio had been “sent for moderation” and that certification would follow in around 12 weeks.

Unfortunately, the company went into administration without warning, and since then I’ve received no certificate, no confirmation of moderation, and little response to multiple follow-up emails. My last contact was in July, and even as late as September, Oxbridge’s website was still promoting new courses — despite the fact that the company was about to close.

Many students are now left completely in the dark about their qualifications, portfolios, and whether our work was ever actually sent to NCFE for moderation. We’ve lost significant time, money, and trust, and there’s been no transparency or accountability since.

It’s deeply disappointing, as my tutors were genuinely supportive and knowledgeable, but the way this situation has been handled feels unacceptable and unethical. Students deserve answers and recognition for the hard work we put in.

13 October 2025
Unprompted review
Rated 1 out of 5 stars

Do not purchase a course with Oxbridge! They have gone bankrupt

Do not purchase a course with Oxbridge! They have gone into administration since Oct 1st 2025 and offer little/no support to those of us who have already paid money for A-Level courses and exams. I am a parent and very upset at this and the fact that I have lost over £3.7K to this company because I paid for 3 A-levels and the exams upfront as they told me they would sort this out. They can no longer assist with any course support, marking or exams because they are no longer accredited.
My son signed up to do his A-Levels here and was due to do his exams next summer. There is very little support and we are told it's our responsibility to find another provider which leaves us very frustrated and confused.
I am going to make official complaints about this company and I don't know why their website is still accepting new students and Oxbridge is still online. Their trading standards is unethical and should not be accepting any more students. Be warned!

13 October 2025
Unprompted review

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