As ever great service. I have been using Oxford online Pharmacy for just over a year now. They have never let me down. I do 97% of shopping online and they are the best company that I buy from. Al... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m extremely happy with O.O.P The service is excellent. They truly care about my health and are always so friendly & helpful. My orders are processed quickly and any queries are dealt with pro... See more
Company replied
Extremely quick service. The website is easy to navigate and their medicine related questions were easy to answer. All told it was both cheaper and faster to get my medication than going throu... See more
Company replied
Very efficient, helpful service. I value the advice given. The item was swiftly dipatched, and arrived safely within 48 hours. The product has proved to be highly effctive, and was just what I was... See more
Company details
- #39 of 115 best companies in Online Pharmacy
- #11 of 18 best companies in Chemist
- #15 of 37 best companies in Online Prescription Medication Vendor
- #44 of 108 best companies in Pharmacy
- #27 of 74 best companies in Weight-Loss Service
About Oxford Online Pharmacy
Written by the company
Patient safety is our number one priority and our aim is to deliver the highest level of customer service to each and every patient who visits our site.
In our efforts to represent the gold standard in online pharmacy, our service was recognised as "safe, effective and well-led" across all categories of care by the Care Quality Commission (CQC), in its recent round of inspections for digital healthcare providers. We are one of only a handful of online pharmacies to have met the high standards required to gain the CQC stamp of approval. Please do not hesitate to contact us.
Written by the company
- FREE Delivery
- On all orders over £40
- Professional Medical Advice
- From our Online Doctors or Expert Pharmacists
Contact info
Unit 7, Apollo Business Park, OX15 6AY, Banbury, United Kingdom
- 01295 262925
- help@oxfordop.co.uk
- oxfordonlinepharmacy.co.uk
4.7
Excellent
34k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Straightforward information
There was plenty of straightforward information available and wasn't put under any embarrassing pressure. It was a professional and informative yet felt I was being personally advised.
13 July 2026
Medication came through although…
Medication came through although somewhat delayed. Turned out to be something I can get from Amazon. If they had stated what they were prescribing then I would have the chance to say no.
30 July 2026
Unprompted review
Easy to order and efficient delivery.
23 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Oxford Online Pharmacy
Great to hear that your order arrived quickly and everything went smoothly. We really appreciate you letting us know. If you ever need anything else or have any questions in the future, we’ll be here to help.
Kind Regards,
Louisa
Customer Care
Reply from Oxford Online Pharmacy
It is great to hear that you found our service excellent and the team helpful. We always aim to offer friendly support, so your feedback is really appreciated. We look forward to assisting you again in the future.
Kind Regards,
Louisa
Customer Care
Reply from Oxford Online Pharmacy
It is great to hear your order reached you so quickly. We know how important prompt delivery is, so we are pleased everything arrived when you needed it. Thanks for sharing your experience and for choosing us. We hope to help again soon.
Kind Regards,
Harriet
Customer Care
Reply from Oxford Online Pharmacy
It is great to hear you found both our consultation process and delivery to be quick. We work hard to keep things efficient and convenient, so knowing this matched your experience is very encouraging.
We hope you will continue to rely on Oxford Online Pharmacy whenever you need us.
Kind Regards,
Katrina
Customer Care
Reply from Oxford Online Pharmacy
It is wonderful to know you found our service fast and reliable, and that our prices stood out to you. We aim to provide both efficiency and value, so your comments are very encouraging. We look forward to supporting you again whenever you need us.
Kind Regards,
Harriet
Customer Care
After difficulty signing in service was…
After difficulty signing in service was swift and efficient
23 July 2026
Reply from Oxford Online Pharmacy
Thank you for sharing your experience. I am sorry to hear you faced challenges signing in but I am glad that once you managed, things went smoothly and efficiently. If you ever need any support accessing your account in the future, please do not hesitate to get in touch. We’re happy to help and hope to provide you with hassle-free service every time.
Kind Regards,
Louisa
Customer Care
Reply from Oxford Online Pharmacy
It is wonderful to read that you've gained confidence since beginning your course of injections. Knowing that our service is making a positive impact on your wellbeing is so rewarding for us.
We hope you'll continue to feel the benefits and look forward to supporting you in the future.
Kind Regards,
Louisa
Customer Care
Reply from Oxford Online Pharmacy
We really appreciate you sharing your thoughts and are pleased to know you found our service polite throughout. It's so important to us that every interaction feels pleasant and professional. If there's anything else you need, please don't hesitate to get in touch and we'll be glad to help. We look forward to assisting you again in future.
Kind Regards,
Katrina
Customer Care
Very efficient service as usual
23 July 2026
Reply from Oxford Online Pharmacy
Thanks very much for taking the time to share your thoughts. It is great to know you find our service efficient and can rely on us each time. We look forward to continuing to support you whenever you need us.
Kind Regards,
Louisa
Customer Care
Highly recommend
I’m extremely happy with O.O.P
The service is excellent. They truly care about my health and are always so friendly & helpful.
My orders are processed quickly and any queries are dealt with promptly and efficiently.
I wouldn’t go anywhere else.
Thank you so much.
Jacqueline,
Oxford Online Pharmacy customer
22 July 2026
Reply from Oxford Online Pharmacy
Hi Jacqueline,
Reading your words has truly brightened our day. We’re thrilled to know you feel not only well cared for but also welcomed and supported each time you reach out. Delivering efficient service, and making sure your health comes first, is always our goal. It’s wonderful you choose us with such confidence and loyalty.
We look forward to continuing to support you.
Kind Regards,
Katrina
Customer Care
Reply from Oxford Online Pharmacy
It is great to know your order reached you so quickly and you found the service to be outstanding. We work hard to provide a smooth and reliable experience, so hearing feedback like yours is hugely encouraging. We hope you will think of us again whenever you need any pharmacy support.
Kind Regards,
Harriet
Customer Care
Low expectations
One step forward and two back in fulfilling my order. It is not my intention to order the Propecia generic brand. The Accord brand is perfectly suitable for my needs on the grounds of affordability. Therefore I do not intend to place a new order for the Propecia brand against my wishes. My intentions are to order the generic brand Accord. However I am still experiencing delays with my order( over 14 days)
12 July 2026
Reply from Oxford Online Pharmacy
I am very sorry to hear about the ongoing difficulties with your order and that there has been confusion around the brand supplied. I understand how frustrating these delays and miscommunications must be, especially as you have clearly outlined your preference for the Accord generic.
Please email help@oxfordop.co.uk with the subject “TrustPilot Review” and include your order number so we can investigate this for you as a priority and find a suitable resolution.
Kind Regards,
Katrina
Customer Care
Got in touch to order more Mounjaro had…
Got in touch to order more Mounjaro had to explain why sometimes my ordering can be patchy because of finances they weee quite short with me
22 July 2026
Reply from Oxford Online Pharmacy
I'm really sorry to hear that you felt the conversation was a bit curt when explaining your situation. It's important to us that every customer is treated with care and respect, no matter their circumstances. If you're willing, please email help@oxfordop.co.uk with the subject "TrustPilot Review" and your order number so we can look into this further and support you better going forward. Kind Regards, Harriet Customer Care
Reply from Oxford Online Pharmacy
Really pleased you found our service quick and affordable. We work hard to keep things running smoothly and we’re glad this made a difference to your experience. It’s always wonderful to know our efforts are appreciated. Hope to see you again soon for your future pharmacy needs.
Kind Regards,
Louisa
Customer Care
As always
As always, brilliant company to deal with fast and reliable excellent communication services
22 July 2026
Reply from Oxford Online Pharmacy
We are so pleased to know you find our service consistently reliable and that our communication continues to meet your expectations. Your ongoing support makes a real difference to us and we are grateful you keep choosing Oxford Online Pharmacy.
Looking forward to helping you again in the future.
Kind Regards,
Louisa
Customer Care
Reply from Oxford Online Pharmacy
We really appreciate you sharing your positive experience with us. It is wonderful to know you feel well looked after and are pleased with the quality of our products and service.
Thank you for choosing Oxford Online Pharmacy. We look forward to supporting you again in the future.
Kind Regards,
Katrina
Customer Care
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