As ever great service. I have been using Oxford online Pharmacy for just over a year now. They have never let me down. I do 97% of shopping online and they are the best company that I buy from. Al... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m extremely happy with O.O.P The service is excellent. They truly care about my health and are always so friendly & helpful. My orders are processed quickly and any queries are dealt with pro... See more
Company replied
Extremely quick service. The website is easy to navigate and their medicine related questions were easy to answer. All told it was both cheaper and faster to get my medication than going throu... See more
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Very efficient, helpful service. I value the advice given. The item was swiftly dipatched, and arrived safely within 48 hours. The product has proved to be highly effctive, and was just what I was... See more
Company details
- #39 of 115 best companies in Online Pharmacy
- #11 of 18 best companies in Chemist
- #15 of 37 best companies in Online Prescription Medication Vendor
- #44 of 108 best companies in Pharmacy
- #27 of 74 best companies in Weight-Loss Service
About Oxford Online Pharmacy
Written by the company
Patient safety is our number one priority and our aim is to deliver the highest level of customer service to each and every patient who visits our site.
In our efforts to represent the gold standard in online pharmacy, our service was recognised as "safe, effective and well-led" across all categories of care by the Care Quality Commission (CQC), in its recent round of inspections for digital healthcare providers. We are one of only a handful of online pharmacies to have met the high standards required to gain the CQC stamp of approval. Please do not hesitate to contact us.
Written by the company
- FREE Delivery
- On all orders over £40
- Professional Medical Advice
- From our Online Doctors or Expert Pharmacists
Contact info
Unit 7, Apollo Business Park, OX15 6AY, Banbury, United Kingdom
- 01295 262925
- help@oxfordop.co.uk
- oxfordonlinepharmacy.co.uk
4.7
Excellent
34k reviews
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Reply from Oxford Online Pharmacy
It is brilliant to hear how straightforward you found the ordering process and that your delivery arrived so swiftly. We work hard to keep our prices fair so I am pleased you found us competitive too. We hope you will choose Oxford Online Pharmacy again next time you need us.
Kind Regards,
Harriet
Customer Care
the product and consultation was quick…
consultation was quick ! And also the delivery of the product was in the time after the doctor select my product !
I am so happy for my experience and hapoy to come back !
22 July 2026
Reply from Oxford Online Pharmacy
We are really pleased to know you found both the consultation and product delivery quick and efficient. Your happiness with our service is what we aim for and it is great to hear you had a positive experience. We hope you will choose Oxford Online Pharmacy again in future. Kind Regards, Katrina Customer Care
Reply from Oxford Online Pharmacy
Really glad you found our service both efficient and professional. We aim to make every stage from ordering to delivery as smooth as possible, so it is great to know we achieved that for you. We hope you will continue to use Oxford Online Pharmacy in the future.
Kind Regards,
Harriet
Customer Care
Made an error in my order and getting a…
Made an error in my order and getting a refund was very quick and efficient. Thanks
22 July 2026
Reply from Oxford Online Pharmacy
It's great to hear that the refund process was handled quickly for you after your order error. We know that mistakes happen and aim to make sorting things out as smooth as possible. Thank you for sharing your experience and trusting us to get it right.
Kind Regards,
Harriet
Customer Care
Reply from Oxford Online Pharmacy
We are happy your order reached you promptly and matched your expectations. Thanks for sharing your feedback about the delivery and product as described. If there is anything else we can help with or if you need any advice in the future, please do not hesitate to get in touch. Kind Regards, Katrina Customer Care
You gave me a delivery date that was in…
You gave me a delivery date that was in fact your dispatch date so I spent a whole day waiting and then had to reorganise to be available for following day
Why would you think I would want to know despatch date!
22 July 2026
Reply from Oxford Online Pharmacy
I am really sorry to hear about the confusion with your delivery date and the inconvenience it caused you. I completely understand how frustrating this must have been, especially when you had to rearrange your plans. To help us look into this further and improve our service, could you please email help@oxfordop.co.uk with your order number and "TrustPilot Review" in the subject line? We would like to investigate what happened here. Kind Regards, Louisa Customer Care
Great service but need to contact faster
22 July 2026
Reply from Oxford Online Pharmacy
Thank you for sharing your feedback with us. I am sorry to hear that you feel our response time could be improved. We truly value your input and want to provide the best service possible. If you have any specific concerns or need further assistance, please email help@oxfordop.co.uk with the subject "TrustPilot Review" and include your order number so we can look into this for you. Your experience matters to us and your comments will help us to do better. Kind Regards, Louisa Customer Care
The product is perfect
8 July 2026
Reply from Oxford Online Pharmacy
Thank you for taking the time to share your feedback. We are delighted to hear that the product meets your expectations. We appreciate your support and hope you will continue to use our services in the future.
Kind Regards,
Customer Care
Harriet
So far it’s been reasonably easy to…
So far it’s been reasonably easy to negotiate but I am not sure about how to reorder!
20 July 2026
Reply from Oxford Online Pharmacy
Thank you for sharing your feedback. I am glad to hear that you have found our website reasonably easy to navigate so far. I understand you are unsure about how to reorder and I am here to help. If you need any guidance with placing a repeat order, please do not hesitate to reach out to our support team for assistance - help@oxfordop.co.uk
We appreciate you choosing our pharmacy and look forward to supporting you in future. Kind Regards, Louisa Customer Care
Thorough, responsive and caring
Really impressed with the service. Reassuringly thorough checks prior to prescribing. Very responsive and quick delivery. When I had some questions about side effects, again very responsive and even called me to see how I was. Really good.
29 July 2026
Unprompted review
Reply from Oxford Online Pharmacy
Thank you for your thoughtful review. We're delighted to know you found our checks thorough and our service both quick and responsive. It is especially reassuring to hear that our follow-up call made you feel supported when you had questions about side effects. Your positive experience inspires our team to keep delivering high standards of care. We hope you will continue using our services in the future. Kind Regards, Katrina Customer Care
Brilliant experience
Brilliant experience with this pharmacy. The team are knowledgeable and extremely patient. They are always on time with my delivery. The meds are packaged well and accompanied by great details about the product. I highly recommend this pharmacy!
22 July 2026
Reply from Oxford Online Pharmacy
Thank you so much for your wonderful feedback and your glowing recommendation. We are truly delighted to hear that you’ve had such a great experience with our knowledgeable and patient team, and that our deliveries consistently meet your expectations. It’s fantastic to know that the detailed packaging and product information have been helpful for you. We greatly appreciate your support and look forward to continuing to serve you in the future.
Kind Regards,
Harriet
Customer Care
Great service
Easy ordering, good communication with customer services. Product arrived when stated in good packaging.
Easy instructions to use too.
Thankyou for yr great service.
22 July 2026
Reply from Oxford Online Pharmacy
Thank you so much for your wonderful feedback. We are delighted to hear that you found our ordering process straightforward and our customer service helpful. It is also great to know your order arrived promptly and that the instructions were clear for you. We look forward to welcoming you again in the future. Kind Regards, Harriet Customer Care
As usual quick and efficient
As usual quick and efficient consultation to deliver in 3 days
22 July 2026
Reply from Oxford Online Pharmacy
Thank you so much for your positive feedback. We are really pleased to hear that you found our consultation process quick and efficient, and that your order was delivered promptly. It is wonderful to know that our service has met your expectations once again. We truly value your continued trust in us, and look forward to supporting you in the future. Kind Regards, Louisa Customer Care
Reply from Oxford Online Pharmacy
Thank you for your positive feedback. We are delighted to hear that you found our delivery quick and efficient. We appreciate you choosing us for your pharmacy needs and hope you continue to use our services in the future. Kind Regards, Katrina Customer Care
everything went smoothly
everything went smoothly, delivery was great, everything was fast
22 July 2026
Reply from Oxford Online Pharmacy
We're so glad the delivery met your expectations! Speedy service is one of our top priorities.
Reply from Oxford Online Pharmacy
Thank you for sharing your feedback with us. We are delighted to hear you found our service both efficient and great. We truly appreciate your support and look forward to assisting you again whenever you need us.
Kind Regards,
Harriet
Customer Care
Simple process
21 July 2026
Reply from Oxford Online Pharmacy
Thank you for your review and for highlighting our straightforward process. We are delighted to know our service made things easy for you. Please do not hesitate to return whenever you need us, we are always here to help. Kind Regards, Harriet Customer Care
I have used Oxford online pharmacy for…
I have used Oxford online pharmacy for over a year I have always had fantastic service.
21 July 2026
Reply from Oxford Online Pharmacy
Thank you so much! We're glad you had a smooth and pleasant experience with our team.
Reply from Oxford Online Pharmacy
Thank you so much for your positive feedback. We are delighted to hear you received the correct items and that your order arrived promptly. It is always great to know you are satisfied with our service. We hope you will continue to choose us for your pharmacy needs.
Kind Regards,
Harriet Customer Care
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