As ever great service. I have been using Oxford online Pharmacy for just over a year now. They have never let me down. I do 97% of shopping online and they are the best company that I buy from. Al... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m extremely happy with O.O.P The service is excellent. They truly care about my health and are always so friendly & helpful. My orders are processed quickly and any queries are dealt with pro... See more
Company replied
Extremely quick service. The website is easy to navigate and their medicine related questions were easy to answer. All told it was both cheaper and faster to get my medication than going throu... See more
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Very efficient, helpful service. I value the advice given. The item was swiftly dipatched, and arrived safely within 48 hours. The product has proved to be highly effctive, and was just what I was... See more
Company details
- #38 of 113 best companies in Online Pharmacy
- #11 of 17 best companies in Chemist
- #15 of 37 best companies in Online Prescription Medication Vendor
- #43 of 106 best companies in Pharmacy
- #27 of 74 best companies in Weight-Loss Service
About Oxford Online Pharmacy
Written by the company
Patient safety is our number one priority and our aim is to deliver the highest level of customer service to each and every patient who visits our site.
In our efforts to represent the gold standard in online pharmacy, our service was recognised as "safe, effective and well-led" across all categories of care by the Care Quality Commission (CQC), in its recent round of inspections for digital healthcare providers. We are one of only a handful of online pharmacies to have met the high standards required to gain the CQC stamp of approval. Please do not hesitate to contact us.
Written by the company
- FREE Delivery
- On all orders over £40
- Professional Medical Advice
- From our Online Doctors or Expert Pharmacists
Contact info
Unit 7, Apollo Business Park, OX15 6AY, Banbury, United Kingdom
- 01295 262925
- help@oxfordop.co.uk
- oxfordonlinepharmacy.co.uk
4.7
Excellent
34k reviews
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This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Oxford Online Pharmacy
We really appreciate you sharing your thoughts and are pleased to know you found our service polite throughout. It's so important to us that every interaction feels pleasant and professional. If there's anything else you need, please don't hesitate to get in touch and we'll be glad to help. We look forward to assisting you again in future.
Kind Regards,
Katrina
Customer Care
Very efficient service as usual
23 July 2026
Reply from Oxford Online Pharmacy
Thanks very much for taking the time to share your thoughts. It is great to know you find our service efficient and can rely on us each time. We look forward to continuing to support you whenever you need us.
Kind Regards,
Louisa
Customer Care
Highly recommend
I’m extremely happy with O.O.P
The service is excellent. They truly care about my health and are always so friendly & helpful.
My orders are processed quickly and any queries are dealt with promptly and efficiently.
I wouldn’t go anywhere else.
Thank you so much.
Jacqueline,
Oxford Online Pharmacy customer
22 July 2026
Reply from Oxford Online Pharmacy
Hi Jacqueline,
Reading your words has truly brightened our day. We’re thrilled to know you feel not only well cared for but also welcomed and supported each time you reach out. Delivering efficient service, and making sure your health comes first, is always our goal. It’s wonderful you choose us with such confidence and loyalty.
We look forward to continuing to support you.
Kind Regards,
Katrina
Customer Care
Reply from Oxford Online Pharmacy
It is great to know your order reached you so quickly and you found the service to be outstanding. We work hard to provide a smooth and reliable experience, so hearing feedback like yours is hugely encouraging. We hope you will think of us again whenever you need any pharmacy support.
Kind Regards,
Harriet
Customer Care
Low expectations
One step forward and two back in fulfilling my order. It is not my intention to order the Propecia generic brand. The Accord brand is perfectly suitable for my needs on the grounds of affordability. Therefore I do not intend to place a new order for the Propecia brand against my wishes. My intentions are to order the generic brand Accord. However I am still experiencing delays with my order( over 14 days)
12 July 2026
Reply from Oxford Online Pharmacy
I am very sorry to hear about the ongoing difficulties with your order and that there has been confusion around the brand supplied. I understand how frustrating these delays and miscommunications must be, especially as you have clearly outlined your preference for the Accord generic.
Please email help@oxfordop.co.uk with the subject “TrustPilot Review” and include your order number so we can investigate this for you as a priority and find a suitable resolution.
Kind Regards,
Katrina
Customer Care
Got in touch to order more Mounjaro had…
Got in touch to order more Mounjaro had to explain why sometimes my ordering can be patchy because of finances they weee quite short with me
22 July 2026
Reply from Oxford Online Pharmacy
I'm really sorry to hear that you felt the conversation was a bit curt when explaining your situation. It's important to us that every customer is treated with care and respect, no matter their circumstances. If you're willing, please email help@oxfordop.co.uk with the subject "TrustPilot Review" and your order number so we can look into this further and support you better going forward. Kind Regards, Harriet Customer Care
Reply from Oxford Online Pharmacy
Really pleased you found our service quick and affordable. We work hard to keep things running smoothly and we’re glad this made a difference to your experience. It’s always wonderful to know our efforts are appreciated. Hope to see you again soon for your future pharmacy needs.
Kind Regards,
Louisa
Customer Care
As always
As always, brilliant company to deal with fast and reliable excellent communication services
22 July 2026
Reply from Oxford Online Pharmacy
We are so pleased to know you find our service consistently reliable and that our communication continues to meet your expectations. Your ongoing support makes a real difference to us and we are grateful you keep choosing Oxford Online Pharmacy.
Looking forward to helping you again in the future.
Kind Regards,
Louisa
Customer Care
Reply from Oxford Online Pharmacy
We really appreciate you sharing your positive experience with us. It is wonderful to know you feel well looked after and are pleased with the quality of our products and service.
Thank you for choosing Oxford Online Pharmacy. We look forward to supporting you again in the future.
Kind Regards,
Katrina
Customer Care
Great service.
Great service.
I complete the questionnaire, upload my photos and my prescription is delivered a couple of days later.
6 July 2026
Reply from Oxford Online Pharmacy
It's lovely to know how smooth you found the process, from filling in the questionnaire and uploading your photos to having your prescription delivered quickly. Your feedback is really appreciated, and we are pleased our service is making things easier for you. We look forward to supporting you again when you need us.
Kind Regards,
Louisa
Customer Care
Reply from Oxford Online Pharmacy
It is brilliant to hear how straightforward you found the ordering process and that your delivery arrived so swiftly. We work hard to keep our prices fair so I am pleased you found us competitive too. We hope you will choose Oxford Online Pharmacy again next time you need us.
Kind Regards,
Harriet
Customer Care
the product and consultation was quick…
consultation was quick ! And also the delivery of the product was in the time after the doctor select my product !
I am so happy for my experience and hapoy to come back !
22 July 2026
Reply from Oxford Online Pharmacy
We are really pleased to know you found both the consultation and product delivery quick and efficient. Your happiness with our service is what we aim for and it is great to hear you had a positive experience. We hope you will choose Oxford Online Pharmacy again in future. Kind Regards, Katrina Customer Care
Reply from Oxford Online Pharmacy
Really glad you found our service both efficient and professional. We aim to make every stage from ordering to delivery as smooth as possible, so it is great to know we achieved that for you. We hope you will continue to use Oxford Online Pharmacy in the future.
Kind Regards,
Harriet
Customer Care
Made an error in my order and getting a…
Made an error in my order and getting a refund was very quick and efficient. Thanks
22 July 2026
Reply from Oxford Online Pharmacy
It's great to hear that the refund process was handled quickly for you after your order error. We know that mistakes happen and aim to make sorting things out as smooth as possible. Thank you for sharing your experience and trusting us to get it right.
Kind Regards,
Harriet
Customer Care
Reply from Oxford Online Pharmacy
We are happy your order reached you promptly and matched your expectations. Thanks for sharing your feedback about the delivery and product as described. If there is anything else we can help with or if you need any advice in the future, please do not hesitate to get in touch. Kind Regards, Katrina Customer Care
You gave me a delivery date that was in…
You gave me a delivery date that was in fact your dispatch date so I spent a whole day waiting and then had to reorganise to be available for following day
Why would you think I would want to know despatch date!
22 July 2026
Reply from Oxford Online Pharmacy
I am really sorry to hear about the confusion with your delivery date and the inconvenience it caused you. I completely understand how frustrating this must have been, especially when you had to rearrange your plans. To help us look into this further and improve our service, could you please email help@oxfordop.co.uk with your order number and "TrustPilot Review" in the subject line? We would like to investigate what happened here. Kind Regards, Louisa Customer Care
Great service but need to contact faster
22 July 2026
Reply from Oxford Online Pharmacy
Thank you for sharing your feedback with us. I am sorry to hear that you feel our response time could be improved. We truly value your input and want to provide the best service possible. If you have any specific concerns or need further assistance, please email help@oxfordop.co.uk with the subject "TrustPilot Review" and include your order number so we can look into this for you. Your experience matters to us and your comments will help us to do better. Kind Regards, Louisa Customer Care
The product is perfect
8 July 2026
Reply from Oxford Online Pharmacy
Thank you for taking the time to share your feedback. We are delighted to hear that the product meets your expectations. We appreciate your support and hope you will continue to use our services in the future.
Kind Regards,
Customer Care
Harriet
So far it’s been reasonably easy to…
So far it’s been reasonably easy to negotiate but I am not sure about how to reorder!
20 July 2026
Reply from Oxford Online Pharmacy
Thank you for sharing your feedback. I am glad to hear that you have found our website reasonably easy to navigate so far. I understand you are unsure about how to reorder and I am here to help. If you need any guidance with placing a repeat order, please do not hesitate to reach out to our support team for assistance - help@oxfordop.co.uk
We appreciate you choosing our pharmacy and look forward to supporting you in future. Kind Regards, Louisa Customer Care
Thorough, responsive and caring
Really impressed with the service. Reassuringly thorough checks prior to prescribing. Very responsive and quick delivery. When I had some questions about side effects, again very responsive and even called me to see how I was. Really good.
29 July 2026
Unprompted review
Reply from Oxford Online Pharmacy
Thank you for your thoughtful review. We're delighted to know you found our checks thorough and our service both quick and responsive. It is especially reassuring to hear that our follow-up call made you feel supported when you had questions about side effects. Your positive experience inspires our team to keep delivering high standards of care. We hope you will continue using our services in the future. Kind Regards, Katrina Customer Care
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