Oxigen Environmental - Quayside, Dundalk Reviews 

200
•
TrustScore 4 out of 5

4.2

Mill Street, Quayside Business Park, A91 KA9R Dundalk, County Louth, IE

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See what reviewers are saying

Rated 5 out of 5 stars

It was very straight forward process of ordering online. We filled the skip in one day and didn't need it sitting on our driveway for any longer. We called the customer service and arranged for the... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Oxigen. They have excellent communication when on the odd occasion the bin lorry is delayed and they send reminders about putting bins out on Sat on bank holidays. Any time I have ran... See more

Company replied

Rated 5 out of 5 stars

My bins were not collected in error & when I phoned to query the situation, Ciara handled my enquiry with courtesy and professionalism. She called me back promptly and rearranged a new collection date... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from Pauline in customer care in Dundalk office. Responds to emails very promptly and efficiently and has solved any problems or queries I had. Pauline is very professional... See more

Company replied


Company details

  1. Waste-Management Service
  2. also in
  3. Drainage Service
  4. Household waste recycling centre
  5. Recycling centre
  6. Waste Collection Service

About Oxigen Environmental - Quayside, Dundalk

Written by the company

Reduce | Reuse | Recycle

Oxigen Environmental provide the best value for wheelie bins, domestic and commercial waste collection, skip hire and road sweeping.
We are Ireland’s leading integrated waste management and recycling company and provide our services from Cavan to Waterford and in between.
Oxigen is dedicated to the diversion of waste from landfill through the re-use of valuable resources to create closed material life cycles. The well-known adage of ‘waste not, want not’, is key to the Oxigen ethos.
Producing secondary raw materials and reprocessing them to produce new products promotes resource efficiency and is an environmental necessity.
Oxigen Environmental is at the forefront of environmental services provision in Ireland.
The group comprises of Oxigen Environmental and Oxigen Commercial.
Between these two companies Oxigen manages waste and material streams, water supply, waste-water treatment, and energy generation.
We are constantly growing our fleet and staff to provide a first-in-class service, across all streams, to all customers and across all regions, where we too are expanding, due to the popularity of our excellent services and price plans.

OXIGEN’S STRATEGIC GOALS ARE:
• To increase volumes of recyclables collected.
• To increase volume of secondary raw materials produced such as paper, metal, glass, wood, plastics, construction aggregates and organics.
• Maximise diversion of materials from landfill.
• Increase the generation of renewable power from waste streams.

Oxigen 3-Bin

Oxigen 6-Yard skip


Contact info

  • Mill Street, Quayside Business Park, A91 KA9R, Dundalk, County Louth, Ireland

  • 0818694436

4.2

Great

TrustScore 4 out of 5

200 reviews

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1-star

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Replied to 97% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(200)

340 reviews in the last 12 months

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Rated 5 out of 5 stars

Going the extra mile

Forgot to pull my bins out to the front of my house. The lads on the bins saw this and came in and pulled them out with the message to me running out"Go back to bed, we got this " because it was pitch black and 4 in the morning. Great service going the extra mile but really appreciated.

31 August 2022
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Reply from Oxigen Environmental - Quayside, Dundalk

Thank you so much for sharing your positive experience in this review Gordon Allen. We really appreciate you being a customer of Oxigen.

Rated 1 out of 5 stars

This has to be the worst ever service…

This has to be the worst ever service anyone could get. In a year my bins were missed 5 times. I never missed a payment. Now they think it's ok to collect from 10pm to 12pm after leaving a bin out all night from the previous night. Then your bin is left out on the road. Yes on the road. In the main street of a town. I've made numerous calls and was told all would be rectified. Tonight 10.30 PM. Bin out on the main street again. Just sick and tired. Complete rubbish service. Excuse the pun.

31 August 2022
Unprompted review
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Reply from Oxigen Environmental - Quayside, Dundalk

Hi Enda, We appreciate you taking the time to share your recent customer experience and are extremely sorry to hear you are dissatisfied at this time. We welcome feedback like this so that we can continue to improve on our service delivery in the future. Our Customer Service team are aware of your feedback and will be in contact directly to discuss this matter. We’re sorry again for any inconvenience caused. Kind Regards, Oxigen Customer Care.

Rated 5 out of 5 stars

Caoimhe was excellent

Caoimhe was excellent. Dealt with my query so quickly,professionally and politely. She’s an asset to the company. Great competencies to have in an employee

18 August 2022
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Reply from Oxigen Environmental - Quayside, Dundalk

Thank you so much for your kind words, Krystle. We really appreciate you taking the time out to share your experience with us — and we agree, Caoimhe is truly a gem to have on our team!

Rated 1 out of 5 stars

Extremely bad service

We had been using Oxigen bins in the house we were renting for over a year and we never had any problem until now. We had requested that the bins were to be emptied and lifted at the start of June, 8 weeks ago. That was requested through an email and we received a response saying they would. They are still sitting outside the house and they are still full. We can all imagine the smell of rubbish sitting in a bin for over 8 weeks. We have been in contact with Oxigen every week for the past 8 and we are promised they will be collected the following week. The staff are sending emails to the operative manager and we were told that the manager would go out himself and collect them to ensure it was done. I don’t understand what the problem is that the bins can not be emptied and collected. We have to ring our former landlord every week to tell them that they have promised that they will be collected that week and we end up having the same problem the following week! We are so annoyed and frustrated!

5 August 2022
Unprompted review
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Reply from Oxigen Environmental - Quayside, Dundalk

Many thanks Megan, for reaching out to pass on this feedback. We are extremely sorry to hear that you have encountered issues with our service recently; so that our Customer Care team can investigate this matter and get it resolved for you, can you please send your details to our team directly on ask@oxigen.ie, quoting your account number & full address. We take feedback like this very seriously and will do all that we can to put things right as soon as possible. Many thanks, Oxigen Customer Care.

Rated 5 out of 5 stars

Excellent service

19 July 2022
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Reply from Oxigen Environmental - Quayside, Dundalk

Thanks Mrs Clarke! We are incredibly grateful that you took the time out to leave us a 5-Star review.”

Rated 5 out of 5 stars

Extremely polite and very efficient…

Extremely polite and very efficient service from every member of staff I spoke to, either face to face or via email. A credit to the company. Thank you very much.

16 July 2022
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Reply from Oxigen Environmental - Quayside, Dundalk

Thank You for your kind words, Francis! We're happy to hear that you had an awesome experience!

Rated 4 out of 5 stars

Very good service emailed me back…

Very good service emailed me back promptly carried out what I rang to look for help thks so very much much appreciated excellent service

7 July 2022
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Reply from Oxigen Environmental - Quayside, Dundalk

That's great Brigid, we are so grateful that you liked our service.
Thank you for rating us and sharing your experience to us and the community.

Rated 5 out of 5 stars

Oxigen understood my unusual requirements and delivered excellent service

I required a large water-tight skip to collect cuttings from a well drilling operation. I tried numerous other firms in Dublin and none of them were able to guarantee me a watertight skip with lids. Noel in Oxigen was extremely helpful in getting me a suitable skip. It was delivered and collected on schedule. Noel listened carefully to my specific requirements and obliged with excellent service. Very happy to recommend Oxigen to other customers.

6 July 2022
Unprompted review
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Reply from Oxigen Environmental - Quayside, Dundalk

Hi Brian- For you to say ''Very happy to recommend Oxigen to other customers'' makes our day! Thank you so much for your fantastic 5-star review and the recommendation.

Rated 3 out of 5 stars

Driver was very good and placed the…

Driver was very good and placed the skip where we requested. However, the delivery was delayed by several hours and the pick was delayed by a few days.

24 June 2022
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Reply from Oxigen Environmental - Quayside, Dundalk

Hi Sarah, we are sorry to hear that you have had this experience with us, as we pride ourselves on delivery and collection as and when ordered. We appreciate and thank you for your feedback and will relay it to the relevant department, work out how this happened and strive to ensure it does not happen again.

Rated 5 out of 5 stars

The staff member I talked to was very…

The staff member I talked to was very helpful. Her name was Pauline

20 June 2022
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Reply from Oxigen Environmental - Quayside, Dundalk

Thank you very much for your review, Peter. We will be sure to pass on your kind words to Pauline and the rest of the customer care team.

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