oxiline.shopReviews 

Took 2 months to ship then it arrived broken. CHEAP version of Hume or Withings scale don’t waste your money. Still jumping through hoops trying to get it returned and my money back.

I ordered my product on February 1, 2026 and it is now March 22 and I have still not received it. Meanwhile, Oxiline has charged my credit card the full amount. I have emailed the customer service email twice and each time get run-around information, e.g. the product has shipped but no there is not progress. I am beginning to wonder if this is even a legitimate company. Terrible service. And, they offer no phone number to call.

I purchased the 9S Pro blood pressure cuff in February. The blood pressure machine worked one time and then kept giving me an error code. I reached out to customer support and received help from AI. The recommendations to correct the error did not work. I requested a refund for the purchase of the defected equipment. I received a deadline of 2 days to send the item back. Due to my work schedule I was unable to meet the 2 day deadline. Even though this business knew the equipment wasn't working via email communication, they only gave me a 30 day warranty. This warranty included wasting time with AI support.

Ordered 12/1/25. Received 12/24/25. Scale did not work. During an exchange of 26 emails over the next 2-1/2 months, they suggested many things to try; none of them worked. Finally got a new scale on 3/18/26. This one also does not work. It has the exact problem as the first one: it starts a scan, and a few seconds later, I get a “Measurement Failed” message. Problem is still not resolved.

Purchased the OxiLine Pressure XS Pro blood pressure monitor. Out if the box, the cuff would not inflate. After repeated calls and being on hold for 60 minutes, I finally spoke to a customer service agent. I was told they would email me return instructions but i first had to submit a video of the issue before they would authorize a return. Their website states 30 day returns if not satisfied with the product. I'm still waiting on the return instructions and they are not responding to my emails. They also have not published the 1 star review I left on their website, so all those 5 star reviews could be bogus. Buyer Beware!

I was looking for a new scale to track body metrics. Ive used withings basic scale for years with no issue. I did plenty of research and Oxiline scales came up top ranked every time. So I fell for it I went to thier website and ordered. I placed my order on February 23rd, the company explicitly states 3-4 day expedited shipping. Five days later nothing shipped. Emailed customer service given that standard backorder spell blah blah blah. Okay March 3rd item shows as shipped....great 10 days pass UPS never recieved package. Emailed customer service again... "we are sorry and will escalate this" okay great 2 days later UPS magically has the item. Finally recieved my MD Pro scale on March 14th, that's the longest expedited shipping ive ever seen. Immediately unbox it, download the app...and surprise...surprise the scale wont connect to the app via Bluetooth. Im a pretty tech savy person tried several dozen times never could get it to connect. Emailed customer support they gave me a bunch of stuff to try surprise none of it worked. They even said that even though it connects to your phone via Bluetooth the device wont show up in the Bluetooth connection list on your phone. Which makes no sense. So after messing around with this thing I finally Emailed them requesting a return and refund no surprise they don't answer. So the credit card dispute goes in. Don't buy this scale or any if thier devices read the reviews. Hundreds of similar experiences nearly identical to mine. Also find it interesting the corporate address does not lead to a busy office or even a warehouse of any kind. It leads to a row of transient pop up office space that can be rented month to month.

Purchased the MD Pro scales, only to find out after I had unpacked it that the app to use them is not supported in Australia! Emailed support who stated the app isn't supported in Australia even though they sell & ship to the country. They said they will "escalate" the issue. Still waiting for a response 4 days later.

Be aware that on their website they only show product reviews that are 4 stars or higher. I left a 1 star review that isn’t showing.

Spoke with Justine in regard to a late shipment of glucose strips. It turned out that this was a back order situation and Justine not only identified this but provided a substitute solution that was ordered and shipped that very day. In my experience, this was exceptional customer service by a fully knowledgeable and customer centric representative. She was amazing, a pleasure to deal with and an excellent representative of Oxiline.

I generally don't take the time to complete long comments in surveys, but my experience was so good with Oxiline, I wanted to share my thoughts.
I have found the product Oxiline Pro XS to be accurate and easy to use. I love the option to average 2 or 3 readings. I did purchase an AC adapter afterwards since I take my BP frequently. One suggestion I would have is to offer that option when you purchase the monitor.
The ordering process was very easy - I multiple questions about the cuff (best selection of size, D ring) and the chat agent was very helpful asking very pertinent questions so I chose the correct one. I am not sure if the chat session is AI or a real person, but it was so smooth that I couldn't tell the difference. I am 75 years old and not as savvy with the computer, but they were patient and very helpful.
Delivery was quicker than I expected and package was well packed to avoid damage.
Most of all, I commend customer service. Response time was quick. I felt that any question I had - it was important because they valued me as a customer.
I commend the entire team / process and look forward to doing business with them in the future as the need arises. Thank you.

Purchased the MD Pro scales, only to find out after I had unpacked it that the app to use them is not supported in Australia! Emailed support who stated the app isn't supported in Australia even though they sell & ship to the country. They said they will "escalate" the issue. Still waiting for a response.

A cluster since the day I ordered. The order appeared to go thru, then said it didn’t. I called to verify, they said it hadn’t gone thru….then we got charged. I emailed to cancel before shipment, then they emailed saying it had been shipped (4 minutes after my email!) The tracking shows it hasn’t been picked up yet and i emailed again to cancel and get refund before being picked up. They said they would discuss with their team! Wtf? The customer is asking for a refund! This has been a shit show!

The customer service and product is superb! I was truly "WOWed" when an issue occurred with my BP monitor unit. They helped me diagnose the issue, recognizing the lifesaving importance of having a very accurate Blood Pressure monitoring device. The remedy was more than I expected, and they did not quibble about the results that I was experiencing with the old unit...they practiced SAFETY FIRST! In addition, when I was challenged to connect the new Pressure XS Pro to my iPhone, I experienced wonderful customer support and communication. I am a Happy/Safer Camper! The device itself is very portable, the cuff is comfortable, exceptional quality, and the unit's battery lasts a very long time. Great product if you travel a lot.

I ordered the Scale MD Pro on 2/25/26 and it was stated as shipped on 3/3/26. As of 3/8/26 UPS has not received the package. I have no tracking information, nor any expected delivery date. I can not contact UPS for more information, because to them the package does not exist. Oxiline will charge your credit card immediately, but you will not receive your product in the time frame as indicated on their website. This is false advertising and underhanded. Contacting customer service is futile as you may get a generic response but press for any further information and you will be ghosted. Stay far away. Likely better off purchasing any of the myriad of smart scales on the market.

Their scale scale will not switch from kilograms to pounds. Tech support cannot fix it. I asked for a return authorization, and they won’t send one. Do not buy from them.

After quite a few delays in the shipping of the unit "due to backorder", I finally received my MD Pro Scale. After charging it, I attempted to connect it to the app with no luck.

A call to the "tech" department yielded the same result and the tech stated they would escalate the issue and have the app updated.

Days later, still no response from Oxiline on the issue. I then decided to just return it versus wait any longer for Oxiline to get their act together. They sent me a return label and, once at the post office, I was informed that the label they gave me would not work since it needed to indicate that there was a lithium battery in the package.

I requested another label and two days later still no response!

Awful, awful customer service.

Ordered 02/24/2026. No info as of 03/03/2026. Waaaaay too long to ship XS pro scale and only a chat bot auto reply of “priority” status. But they were fast in charging my credit card! Their website claims express free shipping if ordered before 4 pm. Dont believe it. They only provide express payment collection…

When I received the product and hooked up the pads to the cords provided everything worked on the screen but no current was running. I called in and chatted and they immediately offered to replace. Afterwards they did send a detailed email asking me to try a few troubleshooting steps at home. The troubleshooting steps actually worked and the replacement was not needed. They were very responsive, prompt and very helpful!

I was inquiring about delayed shipping of my order. The support chat function quickly connected me with a Customer Support Specialist. Josh immediately answered all my questions, and soon after our chat contacted me via email to provide updated information, and had my products shipped. Fantastic service.

We have several different medical monitors we purchased from Oxiline.com. Recently I had a shipping issue with an order for a refill of strips for our glucose meter. I tried several times to rectify the issue, but was getting quite frustrated with the situation. The last time I called to speak to a Customer Service Representative, I was thankfully connected with a gentleman named Justine. He listened to me complain about my problem with patience, researched the issue on his end, and resolved my problem quickly. Justine went above and beyond in resolving my issue with kindness and professionalism. He turned a difficult, frustrating issue into a much more pleasant experience. At the end of the experience I as left feeling like a valued customer, and I will continue to be a customer with Oxiline.com for the foreseeable future. Thank you Justine!