Oxy-Plants Reviews 984

Awful, scamming company. Read the reviews before thinking about purchasing.

Bought a large rubber plant which arrived in bad packaging, leaves had fallen off in transport, it was a bad quality plant, wonky and dying and the soil had gone everywhere in transit. It was 30% smaller than the size I ordered, therefore, I did not want the plant.

Customer serviced proceeded to say they thought the plant was in good condition, and they would offer a small discount for the size difference, which I declined as I had no use for a plant of that size and it was not what I ordered.

They then said if it was to be returned I'd have to pay to send it to Bolton, and it had to be in resealable condition on arrival (it wasn't resealable when I received it)! I told them they needed to pick it up, for free. Another discount was offered by them, and rejected by me, so they finally agreed to collect.

Having been collected the plant, they told me they had not received the package from their courier for 2 weeks and that they couldn't refund until received.

Eventually, 10 + emails, 2 calls and 4 weeks later I got a refund- avoid this company at all costs it is 100% a scam.

Really bad products and service is very subpar.
I ordered a fairly large indoor plant and it arrived very poorly packaged. The box it came in was barely standing upright because they haven’t put anything in the box to support the plant and they chose an oversized box. The box was bent in many places as well.

To add to the misery, once I opened the box, turns out they didn’t bother to cover the top of the nursing pot and so the majority of the soil/compost has fallen and you can see the plant’s roots. It took me a whole hour to put the compost back in the pot but so much of it has fallen all over the place that there wasn’t enough compost to hold the plant. Luckily I had my own so had to use some of my own to keep it stable and I then gave it a good watering. Then I spent a good hour cleaning up after their mess.

Most importantly, about 90% of the leaves were damaged, either cut up or dying. I’ve attached an example photo

Getting in touch with their customer service and their response was that in their “professional opinion” the plant was dishevelled and needs a bit of time to settle in! They didn’t bother to offer any options (exchange or refund) and I didn’t even bother trying anymore because it’s just not worth wasting more time on them.

The plant wasn’t dishevelled, it was destroyed due to poor packaging and lack of thought (thought being: this plant is gonna go via a courier, in a van, and it’s gonna travel long distances, and it’s gonna probably get man handled and pushed around a lot…hmm, how should I package that. Oh I know! I have this extra big box I can put it in and that’s all I need to do!)

Avoid at all cost, find other retailers to go for unless you want to the hassle.

Absolute shower of *insert expletives* the worst customer experience I’ve ever encountered. DO NOT BUY FROM THESE PEOPLE. The plant died within days and they couldn’t give a flying f***

Ordered an item 2 weeks ago and still no delivery. No response to emails or IG message; landline doesn’t work, Now looking to take to small claims court as i’m £80 out of pocket.

After waiting over 2 weeks for delivery that was advertised as 1-2 days, the package arrived beaten up. Plant pots were completely smashed, other items were simply not included. The plant itself was smaller than advertised in both pot size and height.

Support was largely unhelpful but begrudgingly issued a refund for the broken and missing items. Despite providing sizing evidence they refused to accept a return for the plant.

Avoid at all cost. This company took ages to answer my call. Was calling since yesterday. Then when I finally was able to speak to them, they told me they don’t have a stock of what I ordered and that I have to wait a few more days when I paid express. Very disappointed with this company. Didn’t received any email from them saying why my plant hasn’t been delivered yet. Will file a dispute with my bank as this is clearly a scam.

My plant was supposed to arrive yesterday, I chased in the evening and received an email this morning stating 'Many apologies for the delay in dispatching your order. Unfortunately, due to a heating failure in our greenhouse, quite a lot of our stock is not fit enough to be sent out. You will be delighted to know that our new stock is scheduled to arrive this week, we will have the best of the bunch sent out to you as soon as we can.'

I needed the item this week and am abroad from next week. I await a follow up from them to see if I should update this review to a higher score.

Not gonna order again. Packaging of the plants not ok. Size of the plant is not as advertised. Plants are drooping.

I've had a very disappointing experience with this company. The plant (birds of paradise) was delivered late and was delivered inadequately (badly packaged). The plant itself does not look particularly healthy to me. Trying to receive a refund from customer service has been a nightmare and every time I called I was told 'the manager is not available'; it seems like there is just one person working for this company. I chose this company as they were less expensive than other options but in hindsight I wish I'd spent the extra £ and gone elsewhere!

I did an online order on 5th July 2023 of a bundle promo I saw on their website which amounted to £148.12. Someone rang me on 10th July to say a component of the deal was not available but that they had it in only pink colour which I declined as it did not go with the decor for which it was needed so I asked for a full refund.
Today is 26th July 2023 and I am yet to receive neither a refund of my money nor an acknowledgment of my emails about my refund. Their customer service is non existent which is appalling. I honestly wish I had come to trust pilot to read the reviews before purchasing! It looks like they are in over their heads and I could never recommend them. I am still chasing my refund which is time wasting and upsetting for me.

I wish I had read the Google reviews before I wasted my money. Just under 3 weeks ago I ordered a Kentia palm and a ceramic pot. They arrived 3 days later in the same large parcel. The pot was very badly cracked, so this meant that the parcel had either been dropped or severely damaged in transit. The palm was hanging out of it's plastic pot and there was soil everywhere. I did immediately send them a photo of the cracked pot and was refunded the cost of the pot in full, 3 days later. No acknowledgement, just a refund. I repotted my palm in a new larger pot. However the leaves were very dehydrated and not at all like the photo. In the next week it had lost 2 of it's original 5 leaves because they had gone yellow. The remaining 2 opened leaves were also showing signs of distress. I messaged again. received a reply 2 days later to say.. "The plants in my professional opinion do look healthy therefore they should not die. However, the plants may have arrived a little dishevelled but please bear in mind the journey can be quite traumatic for them so please give your new plants a few days to adjust to their new home. The plants may lose a few leaves just while they settle in however this can be normal and no major cause for alarm..." Long story short I am now left with 1 unopened leaf and a leaf that has large, brown, crinkly patches, from the original plant that was delivered. I sent photos to them 2 days ago and this is the response I have just received....."my management have authorised me to offer you a 25% refund if you wish to keep the plant as the plant does look like with the correct care it will return to the best condition. However, if you would like a full refund please may you send this back to us. We will issue you a full refund providing the plant is returned in a re-sellable condition...".

Ordered 3x devils ivy which were listed as 80cm tall with a 10% variation in height. Website says 70-90cm which is fair enough. 1 of the plants is just about 70cm when extended. The other 2 are roughly 57cm and 63cm. Told I can have 25% refund on the 57cm plant but that the 63cm is within tolerance and they are not going to help. So the tolerance is actually more like 20% either side according to their maths. Reporting this to trading standards. It seems the tolerance/range thing means that they send you tiny plants and tell you that's what it says on the website.

I would give zero stars if possible. I put my order in for a £200 plant bundle on the 13th July and paid £8 for next day delivery. I received no confirmation, no comms and today is the 22nd July and I’ve not received anything. I’ve emailed 3 times for a refund and I have not heard back from them. Can someone please help me asap. Any new customers, please avoid.

Please avoid this total disappointment of customer service and plants they are actually send. 3 out of 7 plants were damaged and looked like they tried to squeeze them inside 1 little box. By contacting them I’ve got nothing apart from offering me the refund for 1 plant ( never mind that 3 of them damaged) or paying the collection fee of £19.99 … can you see my fault anywhere for getting damaged items? And I have to cover a collection fee to send them back? Never ever again and please AVOID them

Awful customer service from Cliah.
Ordered two pots and one was faulty, asked for a refund or replacement and they first tried to claim that is just how the pot is supposed to be. After sending more photos they finally admitted it was faulty but refused to pay for return postage despite their company policy and what is required in such a scenario by law. After numerous attempts and follow up emails (due to being ignored) they agreed to the return but only if the faulty pot returned in a sellable condition, stupid requirement as it was never up to standard.
Photos from the courier show the package to have arrived back to them undamaged but, suspiciously and as expected, the faulty pot was smashed to pieces yet the other pot was perfect. After a few more emails they are now ignoring requests for further evidence of this damage. This means they have now only offered a refund for one pot, as the already faulty pot was now not sellable??, and no shipping costs whatsoever, leaving me out of pocket over £50. Please avoid this company and I am reporting to trading standards.

I have recently taken delivery of a Bird of Paradise 140cm+ plant. The plant was in poor condition and damaged on arrival. Having contacted the Customer Service team (Cliah) to notify them of this and having sent in photos to prove the poor state of the plant, I requested that they collect the plant and refund me in line with their online 30 days refund policy. Since then, despite my emails chasing this I have heard nothing back so they are obviously choosing to ignore this request. I have now raised this with the dispute team with my bank and will let them deal with it.

to be honest one star is too many , order arrived without plants and one damaged pot , don't answer phone , reply to emails or messenger.
I have since received a reply , a new pot was received , and another parcel the day after with a further plant . all would have been sorted if they answered the phone .

Do not buy from this company. They shipped my plant which was meant to be a gift a week late due to stock issues. It then has been delivered somewhere random, i sent them proof after speaking to yodel but still nothing. I have been chasing my money for a week, I was told someone would call me back no one did, they ignore emails and pretty sure they knowingly are not accepting my phone calls. The customer service is shocking, their phone rings and rings and other times goes straight to voicemail. Would not recommend. There are plenty of other good plant sellers out there.

Ordered 5 plants on the express delivery - they arrived 10 days late. 5 plants in one narrow tall box. poorly packaged and soil out of the pots. Box damaged. One plant was almost dead with major stems broken and the rest were battered. Emailed them pictures and they said the plants were in good condition. No compensation offered even for the one in very poor condition (Buddhas palm all 5 leaves dead or broken). Thankfully the others I ordered were fairly hardy plants like the cast iron and peace lilly and satin pothos which hopefully can be salvaged with some TLC.
Would not recommend delivery. Perhaps in person purchase would be ok.

Five plants arrived in a small box, all placed on their side so much of the soil was at the bottom on the box, and they had fallen out of their plastic pots. All were bone dry. Two were visibly damaged - brown leaves and wilted. Sent photos and was told they all looked healthy. Refused to send replacements, and only offered 25% refund on two plants. No care put into packing and no responsibility taken for sending poor quality and dying plants. Absolutely avoid.