Product is great, exactly what I was looking for. Delivery took really long though.
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Oxyaider is a young energetic, private company registered in South Africa that focuses on people’s health, their well-being, sales, after-sales services of quality and affordable Home Medical Equipment, and Respiratory Therapy products in the local market. Oxyaiders mission is to provide the best healthcare solution money can buy and creating a long lasting after sales service, by delivering a wide range of specialty products and services ensuring quality care for all patients and as a reliable partner to the health care community.
Contact info
South Africa
- oxyaider.co.za
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Great service Oxyaider!
I took a big gamble ordering on their site only going on a Google search. I was even more worried when I was unable to get hold of them on any of their phone numbers given on their site.
Well I can honestly say my worries were unfounded. Oxyaider offered excellent service and went out of their way to make sure my mum received her oxygen machine.
Quick and efficient response
Terrible after-sales customer service
Terrible after-sales customer service. Calls are not returned yet you have my money. I no longer wish to make use of your services. I want a refund.
Happy
Was an okay-ish experience. After I ordered. I got worried when i didn't hear anything from them after the 2nd week, after I called to hear what the problem was, then I told the lady that lack of communication was their problem, told her if there are mishaps, communicate with the client on every step taken, provide with tracking number too... I'll surely order again but they should just fix up things from their side.
Excellent service and communication
Excellent service and communication, thank you.
It was an absolute pleasure doing business.
Poor communication
Poor communication, delivery time unbelievably too long. Over a month still no delivery
Fast delivery and good packaging.
Disappointed with the service
One of the worst experiences I’ve ever had from delivery taking longer than stipulated time from to lack of communication to my business proceedings being affected. Really disappointed with Oxyaider
Incredibly fast service
Incredibly fast service, easy ordering process and prompt delivery.
Wrong capturing of order
First of all my order was wrong, No update from oxyaider was given on my order. My order was sitting in their box and kept on saying order is on hold with no reason for why it is on hold. I had to contact them to find out what is happening. Only to noticed that the order was captured wrong from their side and was informed that they are waiting for stock. They did apologise for the incorrect order details, but this placed me in a very bad situation with services that needed to be rendered on a specific day. The order was placed in advanced to accommodate the delivery dates and my event that was planned. I could not render the desired services to my clients due to stock not arrived in time. This was my first time ordering from them, I will order again and give them the benefit of the doubt as I did get an apology from the person who was capturing it.
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