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Oz Air Online Reviews 

322
•
TrustScore 5 out of 5

4.8

Air conditioning store
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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent communication, competitive pricing, and the high quality of the products received. Many people appreciate the fast and efficient delivery service, often noting that items arrived on time and in good condition. The ordering process is consistently described as easy and seamless, with some reviewers praising the helpfulness of the website and customer service. However, some customers mentioned that assembly could be tricky for novices, and a few were dissatisfied with issues related to third-party delivery or installation services.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and efficient... See more

Product

Reviewers highlight positive aspects of product, often noting the speedy supply of spare parts and timely... See more

Service

Customers consistently note positive experiences with service, often highlighting excellent prices and... See more

Order

Users describe positive interactions with the ordering process, finding it simple and seamless from start to... See more

Price

People report positive experiences with pricing, often finding them to be low and competitive, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered an Air Diverter Magnetic 7 Blade 608w x 600h. The price was reasonable, communication from the company was excellent, fast delivery and the product appears to be well made, sturdy and very e... See more

Rated 5 out of 5 stars

Ordered two air diverters unassembled. The online bot was helpful in determining the correct size. The instructions to fit were also clear. The magnetic fitting allows me to fix them without spoilin... See more

Rated 5 out of 5 stars

The communication was spot on. My air conditioners weren’t a common model, so there were some delays and hiccups. But none of those was the fault of the Oz Air Online team. They were very proactive in... See more

Rated 5 out of 5 stars

Ordered online not assembled option. Received on time. It was easy to put together and attach to unit. I can see it's working well as my plants are no longer being blasted with warm air. Looking forwa... See more

Company details

  1. Air conditioning store
  2. Air Conditioning Contractor
  3. Air conditioning system supplier

Written by the company

At Oz Air Online we provide the leading air conditioning brands and equipment direct to the public or trades. From split systems to ducted systems. We have the best prices guaranteed. Fast and free delivery Australia wide.

Contact info

4.8

Excellent

TrustScore 5 out of 5

322 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(322)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Miscommunication

The information on the website was a bit misleading in terms of advice delivery times as compared with email advice from the office. I contacted the office to clarify this and managed to get delivery as per the advice on the website. Also when the unit was being installed I noticed the remote wall
Unit was missing so contacted the office and they arranged for courier delivery which was much appreciated.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

It was easy

Ordered online not assembled option. Received on time. It was easy to put together and attach to unit. I can see it's working well as my plants are no longer being blasted with warm air. Looking forward to savings now that it's not drawing hot air

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Pretty easy process. Would buy again.

Only downside was no initial contact after online order. I phoned 16 days later. Then your staff were most efficient and helpful. Collection of the unit was easy. The installation company was great, kept in touch with me for updates. The installer was excellent and friendly and the aircon works really well. I would purchase from you again.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Very easy to Order

Very easy to Order , on time free delivery and when & where you want the unit to be delivered.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

AC assistance

AC assistance
From our on-line experience to the timely delivery Oz Air has been great, highly recommend.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Received Air Conditioner on time

Received Air Conditioner on time , great service great product .
Great price …air conditioner was significantly cheaper than same model product from other sellers
I would not hesitate to purchase from this seller again , I can highly recommend this seller

31 July 2025
Unprompted review

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