Ordered two air diverters unassembled. The online bot was helpful in determining the correct size. The instructions to fit were also clear. The magnetic fitting allows me to fix them without spoilin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered an Air Diverter Magnetic 7 Blade 608w x 600h. The price was reasonable, communication from the company was excellent, fast delivery and the product appears to be well made, sturdy and very e... See more
Ordered online not assembled option. Received on time. It was easy to put together and attach to unit. I can see it's working well as my plants are no longer being blasted with warm air. Looking forwa... See more
The communication was spot on. My air conditioners weren’t a common model, so there were some delays and hiccups. But none of those was the fault of the Oz Air Online team. They were very proactive in... See more
Company details
Written by the company
At Oz Air Online we provide the leading air conditioning brands and equipment direct to the public or trades. From split systems to ducted systems. We have the best prices guaranteed. Fast and free delivery Australia wide.
Contact info
1/23 Narabang Way, 2085, Belrose, Australia
- 1300518048
- info@ozaironline.com.au
- ozaironline.com.au
4.8
Excellent
323 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Experience was great ac unit was…
Experience was great ac unit was delivered quickly and safely to our address and the exact item we asked for
2 August 2025
Unprompted review
Really happy with our Aircon filter…
Really happy with our Aircon filter material. The white is so much better than the grey because you can see any dirt and deterioration of the material a lot easier. It’s a nice thick quality material as well.
22 August 2025
Unprompted review
I am very happy with my Air Conditioner…
I am very happy with my Air Conditioner Air Diverter it is exactly as described and is working wonderful directing air down and away from my bus. Highly recommend A+
14 August 2025
Unprompted review
Ordering online was easy peasy
Ordering online was easy peasy, tracking my order was reassuring and delivery was prompt.
20 August 2025
Unprompted review
Great price, fast delivery, efficent administration
Bought 3 small Daiken units from Oz Air online last month, after shopping for the cheapest price in Brisbane area. The whole process was efficient, and delivery was fast, and on time.
23 July 2025
Unprompted review
I submitted an online enquiry through…
I submitted an online enquiry through OZ Air Online for air conditioning supply and installation. OZ Air then allocated my enquiry to one of their partners, Venture Air Conditioning, who provided a quote. I accepted the quote and paid a deposit for the supply and installation of two air conditioning units.
Unfortunately, Venture Air Conditioning failed to deliver or install the units as agreed, and I have been left out of pocket with no resolution. When I contacted OZ Air Online for support—since it was through their platform I was referred to Venture Air—I was told that they take no responsibility, stating the work wasn’t performed under their company and advised me to lodge a complaint against Venture Air instead.
This kind of lack of accountability is extremely disappointing. OZ Air Online should not be referring customers to unreliable third parties and then washing their hands of the issue when things go wrong. I would strongly caution anyone against using this platform.
23 July 2025
Unprompted review
Reply from Oz Air Online
Hi Ilesh,
Thank you for taking the time to share your experience. We are genuinely sorry to hear about the difficulties you’ve faced, and we completely understand how frustrating and disappointing this situation must be.
To clarify, OZ Air Online operates strictly as a referral-only service, connecting customers with independent, licensed professionals.
We carefully vet the businesses we refer when we onboard, in this instance that standard of work/professionalism was not maintained.
Venture Air Conditioning is no longer affiliated with our platform.
Once concerns were raised about their conduct, we promptly ended our relationship with them and have made every reasonable effort to assist impacted customers, including attempts to help resolve this matter on your behalf.
Although the installation work was not conducted under our company, we take your feedback seriously and are truly sorry that your experience did not reflect the standards we strive to uphold.
We strongly recommend contacting NSW Fair Trading (or the equivalent body in your state) to formally lodge a complaint and seek to recoup your costs from Venture Air Conditioning. We understand how important it is to find a resolution, and they are best placed to assist in these matters.
If there’s anything further we can do to support you within the scope of our service, please don’t hesitate to reach out.
All the best, the Oz Air team.
Go wholesale air conditioning there…
Go wholesale air conditioning there cheaper
14 August 2025
Unprompted review
Reply from Oz Air Online
Thankyou for your reply, we appreciate all constructive feedback.
We pride ourselves on high quality service and believe our reviews are a reflection of this. We do recommend all customers do their own due diligence and research prior to ordering. This would include looking at other companies pricing, reviews, shipping rates etc.
We feel that we are priced fairly for the market and have a wonderful customer service team to back up our sales. This same level of care is not necessarily reflected in all stores/websites.
We wish you all the best.
Oz Air Online.
Mitsubishi 6KW Split System.
Mitsubishi 6KW Split System.
Great prices. Ordering process was seamless and easy Suoer fast delivery and communications egular and consistent throughout the process. Highly recommend.
25 July 2025
Unprompted review
A Great Buying Experience
Top rated Daikin A/C was waaay cheaper than purchasing in a shop. Fast delivery and great follow up. Very happy camper here & thoroughly reccommend!! Cheerz guys.
12 August 2025
Unprompted review
Panasonic 8kw split system.
There were no issues with delivery and when dealing with customer service about installation Kim was very prompt and helpful.
9 July 2025
Unprompted review
Easy, no hassle experience
Product was as described, arrived on time and to a high quality. Recommend to anyone and will be ordering from Oz Air Inline again in future.
9 August 2025
Unprompted review
Aircon filter
Only recently realised that the filter in the reverse cycle vent should be changed . Ordered from oz air great quality and communication and price . We feel
Like our health has already improved . Thank you
1 August 2025
Unprompted review
Air Diverter
I ordered an Air Diverter Magnetic 7 Blade 608w x 600h. The price was reasonable, communication from the company was excellent, fast delivery and the product appears to be well made, sturdy and very easy to fix to the unit. Overall, I'm very happy with my experience. The diverter is positioned outside with the full afternoon sun on it. I hope it will be able to handle these conditions. Time will tell.
31 July 2025
Unprompted review
Oz Air Great
Ease of use with your website the whole process was seamless from ordering the split system to delivery & installation. Very happy to recommend Oz Air Online
11 July 2025
Unprompted review
Oz air online: good delivery time and follow up.
The AC arrived in good time and was received in good order. They also arranged for an installer to contact me which was useful(as I did request it) but in the end I had it installed through another tradie.
16 July 2025
Unprompted review
Ozaironline review
I initially called to ask about the nearest pick-up location in Victoria, and while the phone operator wasn't able to help at the time, I submitted an enquiry online and was pleasantly surprised by how quickly I received a follow-up text. From there, communication was excellent—my questions were answered promptly and clearly. The whole process was smooth, and my installer was able to collect the unit from their warehouse without any issues. I’d highly recommend them based on their responsive service and overall efficiency.
7 July 2025
Unprompted review
Great product
1 August 2025
Unprompted review
Great product and service
Oz Air offers fast delivery, amazing service and high quality air conditioner that works great.
9 July 2025
Unprompted review
The ordering,payment,and pickup process…
The ordering,payment,and pickup process was so simple.I would definitely recommend Oz Air to anyone.
26 July 2025
Unprompted review
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