Booked online using calendar showing availability, then told actually not available. Annoying but not the end of the world. Sofa cleaned ok, floor all wet during but we have wooden floor so no re... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Booked online using calendar showing availability, then told actually not available. Annoying but not the end of the world. Sofa cleaned ok, floor all wet during but we have wooden floor so no re... See more
Company replied
Took time off to meet for the appointment only for it to be cancelled an hour beforehand because there's no free parking! Didn't tell me at the time of booking. If they'd bothered to contact me... See more
Company replied
Booked OziClean for a carpet and upholstery cleaning. The technician was punctual and got straight to work. The sofa and chairs look a lot fresher now, and the carpet turned out pretty good too. It wa... See more
Company replied
"I recently booked OziClean for a carpet and oven clean, and overall, I’m pretty happy with the results. Alex was the technician who came over, and he was really polite and professional. He explained... See more
Company replied
OziClean is a small family-owned business dedicated to delivering deep-down clean and a healthy environment to your loved ones or employees. With vast experience pumping out dust mites, residual odours and preventing a plethora of health problems, we have the gear and knowledge necessary to complete any project to the exact standards and client’s specifications. No residential/commercial project is too large - be it carpet cleaning, upholstery cleaning, mattress cleaning or curtain cleaning, you can always count on us to deliver true quality at all times. Over the years, we have successfully put together state-of-the-art equipment, eco-friendly supplies and a team of well-skilled technicians who are both nature-lovers and cleaning enthusiasts to continuously maintain our earned reputation for service excellence.
46 Faraday Road Stevenage, SG20AZ, Stevenage, United Kingdom
Booked online using calendar showing availability, then told actually not available. Annoying but not the end of the world.
Sofa cleaned ok, floor all wet during but we have wooden floor so no real issue for us. If you've got carpet perhaps a problem.
Main issue was that they emptied the dirty water and cleaning fluid out all onto our driveway without asking, leaving dirty markings. So now I have a clean sofa but dirty driveway... they now tell me this is standard practice, so I guess as long as you're happy with that happening you're ok!

Reply from OziClean
Booked OziClean for a carpet and upholstery cleaning. The technician was punctual and got straight to work. The sofa and chairs look a lot fresher now, and the carpet turned out pretty good too. It wasn’t a perfect result, but given the condition they were in, I’m satisfied.

Reply from OziClean
Had Alex over to clean my oven and carpets. He was friendly and worked with care, explaining what to expect from the process. The oven is definitely much cleaner, and the carpets have a nice, fresh look. Alex was efficient and respectful - good experience overall.

Reply from OziClean
Hired OziClean to clean my kitchen appliances and hallway carpet. The technician was professional and did a thorough job. The oven looks a lot better, and the carpet feels fresher. A few tough spots remained, but I appreciate the quality of the service overall.

Reply from OziClean
"I recently booked OziClean for a carpet and oven clean, and overall, I’m pretty happy with the results. Alex was the technician who came over, and he was really polite and professional. He explained the process clearly and made sure I knew what to expect.The oven was in pretty bad shape, but Alex managed to remove most of the buildup, and it definitely looks a lot better now. The carpet also came out fresher and much cleaner, although a couple of the older stains didn’t come out completely.What I appreciated most was Alex’s attention to detail and the fact that he didn’t rush the job. Considering how things looked before, I’m satisfied with the outcome and would use their service again."

Reply from OziClean
Booked OziClean to clean my oven and carpets. The team arrived on time and worked efficiently. The oven looks much cleaner, and the carpets feel refreshed. Not a complete transformation, but definitely an improvement. Overall, I'm pleased with the result and would consider using them again.

Reply from OziClean
Would give no stars if I could. Don’t touch this company with a barge pole!!! Scam company!!!!
Booked an oven clean & was confirmed by email.
OziClean didn’t turn up & sent an email to say the appointment had been cancelled.
When I questioned why this had been cancelled as I was waiting at the property for them they had the cheek to lie & say they spoke to me at 11am & I cancelled the appointment.
They even sent me a scam email & changed the phone number I gave them.
Complete waste of time & a joke of a company!!!!!
I would have more respect for them if they told the truth & said they possibly overbooked!!!
Looking back at their reviews on Trust pilot it seems this is a regular thing this company does!!!!
STAY CLEAR!!!!!!!

Reply from OziClean
This would be 0 stars if I was able to submit without any stars.
My stairs and landing carpet were ‘cleaned’ on Saturday by Oziclean. The carpet looks worse than it did before it started.
Shame I caught the technician in my kitchen taken selfies whilst his machine was running without being used.
When I emailed the company I was advised I only had 24hrs to raise a complaint. However, the carpet was still wet and I thought it was only fair to wait for carpet to fully dry.
In the response Ozi clean will state I have a dog as their defence. This is true, however we also have a stair gate (as seen in photo) as he isn’t allowed upstairs. They will also state I had tried to clean the carpet myself. This is untrue as I have recently had surgery and I am unable to, hence hiring a ‘professional’

Reply from OziClean
Had my oven microwave and then stairs and landing cleaned, Alex came to do all of my cleaning and he was in an out with in the hour very rushed , lots of stuff missed on my oven and my carpets would not recommend this company.

Reply from OziClean
Rude, unfriendly and untruthful and they damaged the cooker which now needs to be replaced at a cost of over £400 due to their technicians total incompetence.
I booked them to clean an oven, hob, microwave and carpets (Stevenage area). He used so much water cleaning the oven that the safety circuit breaker now (even after 6 days of drying time) trips every time and we have been told that the cooker has to be scrapped.
Because we didn't report this within 24 hrs they say they are not responsible. We had to arrange an electrician to investigate which obviously could not be carried out within 24 hours.
The OziClean technician lied saying the power was already tripped - not true. After cleaning the microwave and damaging the oven he then said he could not clean the carpets and he was going to leave.
He was a very rude and unpleasant man.
Please do not spend money on this company who hide behind a piece of paper you sign when the technician leaves as their "Terms and conditions".
They operate like a "tin pot" company and think its ok to cause damage by employing incompetent so called "technicians" who clearly do not know what they are doing.
We tried reaching out to them and asked them to refund the cost of the oven / hob clean and they have refused. Their customer service is as bad as the cleaning service they provide.
Avoid OziClean at all costs there are much better honest and decent cleaning companies out there I'm sure. Sadly OziClean are a disgrace.
Post OziClean's response which unsurprisingly is both inaccurate and misleading. The Oven was not "unplugged" it was simply switched off at the Oven switch next to the cooker. I did not demand £400 plus the cost of the clean, I just asked for the £60 clean to be refunded, but you refused point blank. Oh and your word "protocol" you are referring to the "sign this now and we promise never to deal with any issues we may have caused" piece of paper. I repeat AVOID !

Reply from OziClean
Highly Recommend OziClean! They cleaned my carpets and oven today, and the outcome is fantastic. The team was professional, quick, and very thorough. The level of detail in their cleaning is something I haven't seen with other services. Great value for money and outstanding service.

Reply from OziClean
Recently, I had my oven, hob, and extractor given a proper clean. The whole experience was spot on - communication was clear and the service lived up to what I’d hoped for. I'm chuffed with how everything turned out. Booking and paying was a doddle, no fuss at all. I'd happily vouch for their services to anyone in need.

Reply from OziClean
*****AVOID*****
I booked an oven clean for my 84 yr old grandmother's free standing cooker. The technician attended on a Saturday morning to carry out the job, he advised that the oven was clean and didn't require it. My grandmother advised that it had to be carried out as when she uses it smokes and as she lives in sheltered accommodation it sets the house alarm off and then the main alarm in the building is activated.
I visited my grandmother 2 days later (Monday) and I found her very distraught, she advised me that her oven has been left in a bad way (residue from the clean), still not fully cleaned and her oven door no longer sits flush, so when she turns the oven on the heat escapes from both sides.
I contacted Oziclean on the mobile number they used to make contact with me, by sending a text message and pictures of the oven. I was instantly dismissed and advised that we should've logged this with in the 24 hours of the clean (which was impossible) - my messages were then ignored along with phone calls made. My grandmother has been left feeling even more vulnerable than she already is and upset. We have now spent £370 to replace the cooker so in total this so-called visit has cost £420.00 (replacement cooker & Oziclean's fee)!!!! TERRIBLE SERVICE.

Reply from OziClean
Took time off to meet for the appointment only for it to be cancelled an hour beforehand because there's no free parking! Didn't tell me at the time of booking.
If they'd bothered to contact me I'd have covered the cost.
Apparently: "the system automatically cancels addresses without parking" - erm, no it doesn't, otherwise it would've cancelled at the point of booking.
Total waste of space.

Reply from OziClean
Further to my review I received this text from oziclean
We have no words how many impudent people there are like you. We arrived on time, and our technicians always check the condition of the appliance. No light bulbs are the problem, two of the speakers did not work and the door had great play. or demigoded and it was explained to you on the spot. You leave a review for something that is broken and we haven't cleaned it? You are a funny and pathetic woman. And you are a low liar
If this is the customer service you think you deserve go ahead with oziclean

Reply from OziClean
This response is full of lies, I only phoned twice on 20th saying how disappointed we were, then on 21st saying could I speak to someone about the rude text, which I then got another text saying it was English garbage interesting, you responded that whoever text saying I was a complete idiot meant he wasn't lying, alsoI didn't say for a start was it the rubbish cleaning company as I was in the lounge and didn't know who was at the door, would not have expected it to be oziclean as you texted and phoned saying he would be with us at 12 noon, thank you for the partial refund enjoy, which was handed to my husband with no conversation of wanting to come in and correct the cleaning standard, as I stated to you we used a torch in the small oven as it has no light in it hence noticing the state of it. However managed to get recommend a professional company to come and do the job right.
After posting this having given him a chance to correct cleaning just received a text saying 'youre a complete idiot' says it all about the company waiting for a phone call back from main office.
AVOID at all costs, terrible cleaning of our 2 ovens and saying it was an easy job. Small oven hadn't been touched except for the racks large oven not much better. Would never use again!!!!

Reply from OziClean
Price was reasonable, they were available quickly enough and friendly enough. But the disappointing thing is it felt rushed, the oven clean took them only about 20 minutes, and afterwards my oven wasn't as clean as you'd expect it to be when paying for it to be done. Bit of a half hearted effort really, so wouldn't use again.

Reply from OziClean
AVOID THIS COMPANY!
Initially I was over quoted so I cancelled the appointment only to be harassed by constant calls texts and emails.
On the day on the appointment they still turned up! Stupidly we went ahead with the appointment as we hadn't been able to get hold of our trusted 15 year oven cleaner.....lesson learnt here! He firstly tried to say that my last oven cleaner had changed the screws on the oven door!
He said I cant clean this its not possible, it is a clip and slide door....this should have been a warning to ask him to leave, but because I am disabled I just wanted it done.
What a waste of £50, he was in and out in 20 minutes! It always takes an hour....he left all the glass filthy and greasy, I knew by the smell he had only used oven pride, the bottom of the cooker was filthy, he had just smeared the grease about, it took 20 disposable cleaning wipes to lift off what we had left, absolutely waste of time and money.
This is no where near professional cleaning and if I wasn't shielding I would have thoroughly checked the oven before he had left and refused payment.
In my opinion they are untrained and quite frankly clueless as to what they are doing.
Will never use again.
Extremely disappointed in the least.

Reply from OziClean
Excellent service my double oven looks like new, very pleased with the service and will use Oziclean again, would fully recommend using this oven cleaning company again.

Reply from OziClean
Cancelled appointment by email 15 minutes before they were due to arrive then had the audacity to say I cancelled it!
I suspect they overbook as they are not sure how long jobs will take.

Reply from OziClean
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.