Paid $850 for s23ultra after 2 days could not start phone tried several emails for ozmobiles to phone me as I put my sim back into my old oppo but they must not own phones there as I never heard back.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely Fantastic experience 👏 Was a little apprehensive because I'd never bought a phone this way. However I'm so glad I did. Super fast arrival and Samsung Galaxy S25 Ultra in pristine condit... See more
Company replied
I’ve been a satisfied customer for many years, choosing to buy near-new iPhones for much less than brand new. Always been happy with quality, no issues. Buying refurbished is a win for the environment... See more
Company replied
Recently purchased an iPhone 17 Pro Max in “exceptional” condition from OzMobiles with standard delivery, and it arrived in just two days (I'm metro Melb). The phone itself was immaculate and in great... See more
Company replied
Company details
About OzMobiles
Written by the company
About Us
OzMobiles is a 100% Australian owned and operated online mobile store. We specialise in the sale of discounted new, used and ex-demo phones, as well as a wide selection of mobile phone accessories. All of our smartphones are sourced locally in Australia, and we take pride in reducing the footprint of electronic waste by extending the life-cycle of technology.Our Range
Contact info
Melbourne, Australia
- https://help.ozmobiles.com.au/hc/en-us
- ozmobiles.com.au
4.8
Excellent
19k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love everything ive bought so far from…
Love everything ive bought so far from oz mobiles ❤️
4 June 2026
Reply from OzMobiles
Thank you for the fantastic review! We always aim to deliver top-quality devices, and we're glad you're loving your purchases.
My phone arrived in a few days and was…
My phone arrived in a few days and was exactly as described
10 June 2026
Reply from OzMobiles
Thanks for the 5-star review! We're glad to hear your phone arrived quickly and exactly as you expected. Enjoy your new device!
RECOMMENDED
Everything seems to work fine, would have given 5 stars but phone still had data on it which had not been deleted.
11 June 2026
Reply from OzMobiles
Thank you for the review. We are so sorry that some data was left on the device. That falls short of our usual standards, and we're addressing it with our workshop team immediately. We're glad the phone is working fine otherwise.
My phone battery drains quite quickly…
My phone battery drains quite quickly and the speaker phone is muffled for receiving end of call. Front cameras blurs as well
21 May 2026
Reply from OzMobiles
We're really sorry to hear about the muffled speaker, battery drain, and blurry camera. Our customer service team has already reached out to you directly. We look forward to getting this resolved for you quickly!
Very happy with iPhone 11
3 June 2026
Reply from OzMobiles
We are delighted to hear about your satisfaction with the iPhone 11 you've purchased from our selection.
Thank you for your support and until next time! ❤
Best Regards,
OzMobiles
fantastic experience with staff at…
fantastic experience with staff at Ozmobiles. I would definitely use these guys again for my next device if needed!
3 June 2026
Reply from OzMobiles
We greatly appreciate the 5★ rating you've given!
We are delighted to hear about your satisfaction with the assistance given by our staff and the quality of our services.
Rest assured we'll take your kind words as inspiration to keep on giving excellent services in the future. ❤
Best Regards,
OzMobiles
Just found Oz mobiles through a quick…
Just found Oz mobiles through a quick Web search. Junior provided me an exceptional service helping to get an s24 ultra in really good condition. Would highly recommend
24 June 2026
Unprompted review
Reply from OzMobiles
We greatly appreciate the 5★ rating you've given!
We are delighted to hear about your satisfaction with our services, and we are thrilled to have given you excellent assistance.
We also thank you for your appreciation towards our staff, Junior.
Rest assured we'll take your recommendation as motivation to keep on giving great services in the future.
Thank you and until next time! ❤
Best Regards,
OzMobiles
very good product lived up to its name…
very good product lived up to its name and customer service is exceptional
9 June 2026
Unprompted review
Reply from OzMobiles
We greatly appreciate the 5★ rating you've given!
We are delighted to have pleased you with our products and services.
We are thrilled to have given you excellent assistance and we hope to be in business with you again.
Thank you very much!
Best Regards,
OzMobiles
Top experience with iPhone 17 Pro
The phone was really well packaged (and all recyclable!), it arrived really quickly after ordering and was exactly as described. Exceptional = exceptional.
Great communications and service. Thanks
9 June 2026
Reply from OzMobiles
We are happy to hear that you are satisfied with the phone's quality and that the packaging it arrived in has met your standards.
Your favorable notion of our business and your opinion regarding our services are appreciated and we send our gratitude for your 5-star rating! ❤
If you seek another phone to purchase in the future, we'd be delighted to serve you again. 😊
Best Regards,
OzMobiles
Good user experience to make the…
Good user experience to make the transaction happen, good range of used phones, quick to send; not the cheapest necessarily but better than paying more for a phone than you can pay for a decent laptop
1 June 2026
Reply from OzMobiles
Thank you for your feedback!
We're glad to hear you had a smooth purchasing experience and were happy with our range of refurbished phones and fast delivery.
We appreciate your perspective on value. Our goal is to offer high-quality devices at a fair price, backed by service and support you can rely on.
We hope to help you again in the future!
Best Regards,
OzMobiles
3rd time buying in 5 years
I’ve been a satisfied customer for many years, choosing to buy near-new iPhones for much less than brand new. Always been happy with quality, no issues. Buying refurbished is a win for the environment, the customer and this business. Happy to continue supporting this over buying new any day.
9 June 2026
Reply from OzMobiles
Thank you for your continued support over the past 5 years!
We're honored to have earned your trust for your third purchase with us.
It's delightful to hear you've consistently been happy with the quality of your devices. We also appreciate your recognition of the value refurbished technology brings, not only for customers, but for the environment as well.
Thank you for your recommendation and loyalty. We look forward to helping you with your next device when the time comes!
Best Regards,
OzMobiles
Spare phone refurbished
Very happy with item sent, arrived in good order. Friendly service and communication
26 May 2026
Reply from OzMobiles
We are glad to hear about your satisfaction with our efficient service. 😊
Your 5★ rating means a lot to us, and we'll do our best to continue providing excellent assistance and hospitable communication here at OzMobiles.
Thank you very much!
Best Regards,
OzMobiles
The phone was delivered on time.
The phone was delivered on time.
The phone is in excellent condition, as described.
4 June 2026
Reply from OzMobiles
We're delighted to hear that you are satisfied with the product's condition, and we send our appreciation for your 5-star rating! ❤
We'd be happy to serve you again in a timely manner if you seek another product to purchase in the future.
Best Regards,
OzMobiles
Excellent phone
Excellent phone
Exactly as described in excellent condition with great battery life
Thankyou
9 June 2026
Reply from OzMobiles
We are happy to hear that you are satisfied with the phone's quality.
We send our gratitude for your 5-star rating and if you seek another phone to purchase in the future, we'd be delighted to serve you again. 😊
Best Regards,
OzMobiles
Amazing experience
Amazing experience. Purchased multiple products over the years from these guys including multiple phones and most recently an imac.
Why buy new for products you dont need to. We had a problem with one of the phones and it was replaced without question or fuss. Highly recommend.
15 April 2026
Reply from OzMobiles
Thank you for your continued support over the years!
We're thrilled to hear you've trusted us with multiple phones and, most recently, your iMac.
We are delighted to hear that our team was able to quickly resolve the issue with your phone and make the process hassle-free. We really appreciate your recommendation and look forward to helping you with your next tech purchase.
Best Regards,
OzMobiles
Great company
Great company, great prices and great service I recommended them to my friends
9 June 2026
Reply from OzMobiles
Your satisfaction with the quality of our services and price of our offered products is appreciated.
We value your recommendation of our business.
Thank you and until next time! ❤
Best Regards,
OzMobiles
Fast service and a good price for the…
Fast service and a good price for the refurbished iphone I purchased.
No contact number and incorrect details on Google search made it tricky to find the opening hours on a long weekend.
9 June 2026
Reply from OzMobiles
Thank you for sharing your experience with OzMobiles.
We're pleased to hear you were happy with both the service and the price of your refurbished iPhone.
We appreciate you bringing the issue with our Google listing to our attention. We're sorry that finding our opening hours over the long weekend was more difficult than it should have been. We'll review and update our online information to help make things clearer and more accessible for customers.
Thanks again for your feedback, and we look forward to assisting you again in the future.
Best Regards,
OzMobiles
The entire end-to-end process worked as…
The entire end-to-end process worked as intended. Love your ethics!
2 June 2026
Reply from OzMobiles
Thank you for your kind review!
We're pleased to hear the entire process went smoothly from start to finish.
We especially appreciate your comments about our ethics.
Thanks for your support, and we hope to help you again in the future!
Best Regards,
OzMobiles
I forgot to get express post and then…
I forgot to get express post and then asked for it and they gave it to me for free and responded to my email very quickly 10 out of 10 experience
23 June 2026
Unprompted review
Reply from OzMobiles
Thank you for your wonderful review!
We're thrilled to hear you had such a positive experience with us.
It's great to know our team was able to assist with your express shipping request and provide a prompt response to your email. We always aim to go the extra mile for our customers and make the entire process as easy and stress-free as possible.
We truly appreciate your kind words and support.
We look forward to helping you again in the future!
Best Regards,
OzMobiles
Reply from OzMobiles
We are glad to hear about your satisfaction with the swiftness and reliability of our service.
Your 5★ rating means a lot to us, and we'll do our best to continue providing an exceptional experience here at OzMobiles.
Thank you very much! ❤
Best Regards,
OzMobiles
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